Pestana Palace Lisboa Hotel & National Monument - The Leading Hotels of the World

Hotels
Pestana Hotel & Resorts
9 (2664 reviews)
Rua Jau, 54 , Lisbon , pt

Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Charming hotel
Incredible amenities
Friendly staff
Cons:
Noise in the room
Breakfast quality disappointing
Cleanliness issues reported

Categories

Cleanliness
8.21
Issues mentioned regarding room cleanliness and maintenance.
Service
9.68
Overall positive feedback on staff support and friendliness.
Location
9.22
Hotel is a bit far from downtown but convenient for exploring.
Room Quality
9.17
Rooms were described as comfortable and clean on most occasions.
Amenities
9.7
Incredible amenities and pleasant surroundings highlighted in reviews.
Value for Money
8.66
Decent value, but some aspects not meeting expectations.
Food and Beverage
7.71
Breakfast quality received negative feedback.
Overall Experience
9.68
Positive sentiments leading to a recommendation despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 09:49

Property Description

Luxurious 19th-Century Palace Setting:
The 5-star Pestana Palace Hotel, a restored 19th-century palace, offers a unique experience with private parklands and stunning views of the Tagus River. Each elegantly furnished room provides a flat-screen TV, minibar, and some boast a balcony overlooking the lush gardens.

Exquisite Dining and Wellness Facilities:
Indulge in traditional Portuguese dishes at the sophisticated on-site restaurant or enjoy light refreshments at the poolside restaurant. Relax and rejuvenate at the sauna, wellness centre, steam bath, and hot tub. The hotel also features 2 swimming pools for your enjoyment.

Convenient Amenities and Nearby Attractions:
With a business centre on-site, Pestana Palace Hotel caters to all your needs. Explore nearby attractions like the Belém Tower and the Hieronimyte Museum. Book now to experience luxury and relaxation at Pestana Palace Hotel & National Monument.

Important information:

All children under 12 can only access the Spa pool when accompanied by an adult.

Guests should specify their preference for bedding for any type of room prior to arrival. This includes requests for extra beds and the number of adults and children under 12 years old. This information should be noted in the Special Requests Box during booking and is subject to confirmation by the hotel.

For bookings of 9 or more rooms, the hotel will charge a nonrefundable prepayment of 50% of the entire reservation on the guest's credit card.


When booking half board, note that drinks are not included.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LIS

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs EUR 17 per day.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    Children from 3 years old to 12 years old stay for € 60 per person per night when using an existing bed.
    Children from 3 years old to 12 years old stay for € 60 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9
Based on 2664 reviews
Cleanliness: 8.21
Service: 9.68
Location: 9.22
Room Quality: 9.17
Amenities: 9.7
Value for Money: 8.66
Food and Beverage: 7.71
Overall Experience: 9.68
F
Fabio L couple us
10
One of the best places we’ve stayed
Pros:

Everything beautiful place perfect service and exceptional staff

Cons:

Nothing

2026-07-04 via Nuitee
M
Maria Jose couple us
10
2026-07-04 via Nuitee
K
Kelen couple br
10
2026-07-04 via Nuitee
S
Serenella solo_traveller pe
10
Muy lindo hotel
Pros:

Personal muy amable, instalaciones buenísimas! Restaurante buenísimo

Cons:

Todo bien

2026-07-04 via Nuitee
A
Ana Rita couple de
10
2026-07-04 via Nuitee
L
Lama couple pt
9
2026-07-03 via Nuitee
Олександр couple ua
10
2026-07-03 via Nuitee
V
Viviani Furlanetto solo_traveller br
9
2026-07-01 via Nuitee
J
Johana couple pt
10
2026-07-01 via Nuitee
J
Joanna family_with_children pl
8
Pros:

śniadania są bardzo dobre, kilka salonów w budynku głównym robią ogromne wrażenie. Ale oczywiście masz pokoje w zwykłym budynku (raczej 3*)

Cons:

Przedłużyliśmy pobyt o jedną noc, był problem z kartami, które przestały działać, w restauracji na śniadaniu okazało się, że mają w systemie jedną osobę - pomimo, że mieliśmy wykupione śniadania dla 4 osób (a korzystały tylko dwie) - więc trochę bałagan organizacyjny. No i kawa paskudna - musiałam prosić o kawę z ekspresu, bo maja przygotowaną w czajniku -jakieś nieporozumienie w takim hotelu...

2026-06-30 via Nuitee
J
João solo_traveller pt
8
2026-06-29 via Nuitee
G
Gonçalo couple pt
10
Deixou saudades
Pros:

Escolhemos este hotel para celebrarmos o nosso aniversário de casamento. Excedeu as nossas expectativas, que já eram altas. Um espaço com História, com uma patine única que só o tempo pode conferir. O quarto era muito confortável e o espaço de jardim e piscina era excelente para relaxar. O pequeno almoço é magnífico e o brunch é na minha opinião o melhor de Lisboa.

Cons:

Nada a apontar.

2026-06-28 via Nuitee
D
Dylan couple pt
10
2026-06-28 via Nuitee
S
Sebastiaan couple nl
10
Pros:

Mooi

2026-06-27 via Nuitee
J
Joao couple pt
10
2026-06-23 via Nuitee
N
Nathalie couple fr
9
Pros:

Le personnel est très attentif. L'hôtel est fabuleux.
Le jardin est magnifique. Le petit déjeuner est très copieux
L'emplacement de l'hôtel est très bien situé pour les visites.

2026-06-22 via Nuitee
M
mark couple gb
10
2026-06-22 via Nuitee
M
Martina family_with_children cz
10
2026-06-22 via Nuitee
J
João couple pt
10
Maravilhosa
2026-06-22 via Nuitee
C
Chamberlain solo_traveller au
9
Pros:

Luxury plus

2026-06-18 via Nuitee