Pestana Palace Lisboa Hotel & National Monument - The Leading Hotels of the World

Hotels
•
Pestana Hotel & Resorts
9 (2639 reviews)
Rua Jau, 54 , Lisbon , pt

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Children allowed

Facilities

Health or beauty spa nearby
Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Lift / Elevator
See all facilities

Review Highlights

Pros:
Charming hotel
Incredible amenities
Friendly staff
Cons:
Noise in the room
Breakfast quality disappointing
Cleanliness issues reported

Categories

Cleanliness
8.21
Issues mentioned regarding room cleanliness and maintenance.
Service
9.68
Overall positive feedback on staff support and friendliness.
Location
9.22
Hotel is a bit far from downtown but convenient for exploring.
Room Quality
9.17
Rooms were described as comfortable and clean on most occasions.
Amenities
9.7
Incredible amenities and pleasant surroundings highlighted in reviews.
Value for Money
8.66
Decent value, but some aspects not meeting expectations.
Food and Beverage
7.71
Breakfast quality received negative feedback.
Overall Experience
9.68
Positive sentiments leading to a recommendation despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 09:49

Property Description

Luxurious 19th-Century Palace Setting:
The 5-star Pestana Palace Hotel, a restored 19th-century palace, offers a unique experience with private parklands and stunning views of the Tagus River. Each elegantly furnished room provides a flat-screen TV, minibar, and some boast a balcony overlooking the lush gardens.

Exquisite Dining and Wellness Facilities:
Indulge in traditional Portuguese dishes at the sophisticated on-site restaurant or enjoy light refreshments at the poolside restaurant. Relax and rejuvenate at the sauna, wellness centre, steam bath, and hot tub. The hotel also features 2 swimming pools for your enjoyment.

Convenient Amenities and Nearby Attractions:
With a business centre on-site, Pestana Palace Hotel caters to all your needs. Explore nearby attractions like the Belém Tower and the Hieronimyte Museum. Book now to experience luxury and relaxation at Pestana Palace Hotel & National Monument.

Important information:

All children under 12 can only access the Spa pool when accompanied by an adult.

Guests should specify their preference for bedding for any type of room prior to arrival. This includes requests for extra beds and the number of adults and children under 12 years old. This information should be noted in the Special Requests Box during booking and is subject to confirmation by the hotel.

For bookings of 9 or more rooms, the hotel will charge a nonrefundable prepayment of 50% of the entire reservation on the guest's credit card.


When booking half board, note that drinks are not included.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LIS

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs EUR 17 per day.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    Children from 3 years old to 12 years old stay for € 60 per person per night when using an existing bed.
    Children from 3 years old to 12 years old stay for € 60 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9
Based on 2639 reviews
Cleanliness: 8.21
Service: 9.68
Location: 9.22
Room Quality: 9.17
Amenities: 9.7
Value for Money: 8.66
Food and Beverage: 7.71
Overall Experience: 9.68
R
RAF • solo_traveller • sa
9
2026-06-13 • via Nuitee
S
Sebastien • family_with_children • fr
9
2026-06-13 • via Nuitee
F
Felix • couple • ch
7
2026-06-12 • via Nuitee
S
Sandra • couple • gb
5
2026-06-12 • via Nuitee
P
Piet • solo_traveller • nl
8
2026-06-12 • via Nuitee
N
Negel • couple • us
8
Pros:

immaculate vibes

Cons:

room service involved going to the front desk - either phone wasn't working or understaffed and couldn't answer. otherwise great experience and lovely grounds/pool.

2026-06-11 • via Nuitee
R
Raf • couple • be
9
Opnieuw zéér aangenaam verblijf, kom zeker nog terug !
Pros:

Derde keer in Lissabon, derde keer dat ik in Pestana Palace logeer - prachtige plek met heel veel geschiedenis!!!
Prachtige tuin, Zeer goed onderhouden!
Supergoed restaurant 's avonds, ook theehuisje lekkere cocktails !
Lekker en zeer uitgebreid ontbijt

Cons:

Spa moet wat gerenoveerd worden, alsook sommige kamers
Sommige barmensen kennen cocktails niet...

2026-06-10 • via Nuitee
S
Stefanie • couple • de
9
Sehr schön und besonders
Pros:

Das Pestana Palace ist ein sehr schöner besondere Unterkunft, die man unbedingt gesehen haben sollte, wenn man in Lissabon zu Besuch ist. Der Palast überzeugt dich seinen wunderschönes Interior und seinen schönen angelegten Pool. Auf dem Gelände gibt es zudem ein sehr schönes Restaurant mit leckerem, asiatischen Essen. Eine Kaffemaschine im Zimmer hat das Erlebnis perfektioniert.

Cons:

Das Zimmer war recht einfach und das Bad war sehr klein. Die Gäste über uns waren sehr laut.

2026-06-10 • via Nuitee
G
Ghadah • couple • sa
10
2026-06-09 • via Nuitee
V
Viviana • solo_traveller • py
9
Buena
Pros:

Edificio y jardines

Cons:

Locación lejos de la ciudad, mucho recobeco. Piezas lejos de las instalaciones principales

2026-06-08 • via Nuitee
A
Alona • family_with_children • ua
10
2026-06-08 • via Nuitee
L
Ligia • couple • pt
9
Fabuloso
Pros:

Tudo era fabuloso
Desde o quarto ao pequeno-almoço
Toda a atmosfera do hotel era incrível

Cons:

O SPA deveria ser melhor

2026-06-08 • via Nuitee
R
Ryan • couple • us
10
The hotel is beautiful and the daily breakfast was delicious. The staff is amazing as well.
Pros:

Beautiful hotel!

Cons:

Nothing

2026-06-07 • via Nuitee
L
Luis • solo_traveller • pt
4
Pros:

As salas

Cons:

Do pequeno almoço...(como se pode estar à espera de ovos mexidos, até havia fila de pessoas)
Hotel já a necessitar de obras (quartos desgastados, portas raspadas das malas, etc)

2026-06-07 • via Nuitee
J
John • couple • ie
10
Fantastic hotel, great facilities
Pros:

Wonderful hotel, great facilities

Cons:

Boy much, it was good

2026-06-06 • via Nuitee
F
Flor María • couple • es
7
Pros:

Estamos todos los años en este hotel, que nos encanta! Los jardines son muy bonitos, el personal amable, pero un poco lento y la calidad d la comida tanto en el bar como en el restaurante no tiene el nivel 5 *.

Cons:

Calidad de la comida y servicio en el restaurante asiático del Hotel.

2026-06-05 • via Nuitee
E
Elizabeth • couple • pt
3
Una decepción
Pros:

Es un hotel precioso

Cons:

La disponibilidad del personal en ese dia. Spa frio, piscina interior fria. El chocante de arroz frio y no crocante, no tenían ni funcionaba la calefacción, etc

2026-06-05 • via Nuitee
R
Raphael • couple • br
10
Pros:

Cafe da manha maravilhoso

2026-06-05 • via Nuitee
C
Christian • couple • pt
8
Pros:

jardim

Cons:

restaurante sem mesas para hospedes e restaurante alternativo relação cara qualidade preço

2026-06-05 • via Nuitee
C
Christiane • extended_group • de
9
2026-06-04 • via Nuitee