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Facilities
Property facilities
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Health or beauty spa nearby
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Electric bicycle charging station
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Fitness facilities (surcharge)
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Parking
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Non-smoking rooms
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Air conditioning
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Swimming pool
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Restaurant
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Room service
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Lift / Elevator
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Safety deposit box
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Fax/photocopying
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Soundproof rooms
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Facilities for disabled guests
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Ironing service
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Car hire
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Sauna
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Massage services
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Currency exchange
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Chapel/shrine
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Hammam
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Non-smoking throughout
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Shuttle service (additional charge)
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Concierge service
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Wheelchair accessible
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Emergency cord in bathroom
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Outdoor furniture
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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First aid kit available
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Sanitized tableware & silverware
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Guest room sealed after cleaning
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Physical distancing in dining areas
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Food delivered to guest room
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Access to health care professionals
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Thermometers for guests provided by property
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Key card access
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Mobile app for room service
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Supervised childcare/activities
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Front desk (limited hours)
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Free wired internet
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Access to nearby indoor pool
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Playground on site
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Self parking (surcharge)
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Fitness facilities (surcharge)
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Internet access
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Housekeeping on request
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Reception hall
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Exercise/lap pool
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Japanese garden
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Secured parking
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Garage
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Health or beauty spa nearby
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Swimming nearby
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Bicycle-friendly property
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Electric bicycle charging station
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Accessible shuttle
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No accessible shuttle
Review Highlights
Categories
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Property Description
Luxurious 19th-Century Palace Setting:
The 5-star Pestana Palace Hotel, a restored 19th-century palace, offers a unique experience with private parklands and stunning views of the Tagus River. Each elegantly furnished room provides a flat-screen TV, minibar, and some boast a balcony overlooking the lush gardens.
Exquisite Dining and Wellness Facilities:
Indulge in traditional Portuguese dishes at the sophisticated on-site restaurant or enjoy light refreshments at the poolside restaurant. Relax and rejuvenate at the sauna, wellness centre, steam bath, and hot tub. The hotel also features 2 swimming pools for your enjoyment.
Convenient Amenities and Nearby Attractions:
With a business centre on-site, Pestana Palace Hotel caters to all your needs. Explore nearby attractions like the Belém Tower and the Hieronimyte Museum. Book now to experience luxury and relaxation at Pestana Palace Hotel & National Monument.
All children under 12 can only access the Spa pool when accompanied by an adult.
Guests should specify their preference for bedding for any type of room prior to arrival. This includes requests for extra beds and the number of adults and children under 12 years old. This information should be noted in the Special Requests Box during booking and is subject to confirmation by the hotel.
For bookings of 9 or more rooms, the hotel will charge a nonrefundable prepayment of 50% of the entire reservation on the guest's credit card.
When booking half board, note that drinks are not included.
Property Policies
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Internet
WiFi is available in all areas and is free of charge.
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Pets
Pets are not allowed.
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Parking
Private parking is possible on site (reservation is not possible) and costs EUR 17 per day.
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Groups
When booking more than 9 rooms, different policies and additional supplements may apply.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
Children up to and including 2 years old stay for free when using an existing bed.
Children from 3 years old to 12 years old stay for € 60 per person per night when using an existing bed.
Children from 3 years old to 12 years old stay for € 60 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
A stunning oasis in the middle of a city
Palace rooms
Weddings and breakfast
Great location, calm environment, very helpful staff
Tout
Rien
Architecture, jardins, piscine, petit déjeuner, ambiance palace
Emplacement un peu éloigné du centre
EVERYTHING WAS AMAZING THE HOTEL WAS BEAUTIFUL
ALL The Staff especially Sarah and Paula were fantastic
There is no mistaking that this is a former palace - it's a beautiful building with stunning reception rooms, ornamented to the max, and fabulous extensive gardens. There's also no mistaking it's a 5-star celebrity venue, from the signed photos on the corridor near reception (from Madonna to Jane Fonda and Prince Albert of Monaco, via Beckham and Ronaldo). The highlight for us was the open-air pool, which looks ornamental (oval with central fountain) but was actually perfect for a 'serious' swim -- ca. 25m long, unheated but not too cold, even in May, and perfect for a pre-breakfast kilometre. Great for relaxing by in the afternoon. There's also an indoor pool and fitness suite. Our bedroom was large and beautifully appointed; although it was in a more modern annex, you couldn't tell from the interior decor. The reception staff were extremely helpful and friendly; you felt immediately welcome and that no request was a problem. Huge array of hot and cold options at breakfast, taken in another sumptuously appointed set of rooms. For what you get, the price is not at all unreasonable (and beats modern 5* options hands down).
Over-enthusiastic room service (I don't want my pyjamas extracted from under my pillow and re-arranged on the bed, or clothes moved from one side of the room to the other). Similarly, the annoying habit of whisking your plate away at breakfast when you haven't finished -- you've just paused to contemplate another delicious pastry. Also, a kettle in the room would have been nice -- we don't all like Nespresso machines and sometimes want tea.
Hotel excelente, com equipe técnica preparada, ótimas instalações, um hotel novo integrado a um palácio histórico. Muito agradável para lazer e eventos.
Fica um pouco afastado, mas nada que para Lisboa faça muita diferença
Staff and facilities
needed to uber or taxi for everything outside of hotel
First class with everything
Nothing. It was perfect every day and we stayed there for 4 nights
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