Pier South Resort, Autograph Collection

Fantastic customer service.

We enjoyed our stay with our family at Pier South Resort, very friendly and accommodating staff throughout the Resort.
Located on the beach in a sleepy beach town of Imperial Beach, where there are nice surrounding of restaurants high and low end. There is a beautiful long Pier nearby.
Great for a weekend getaway.
Shout out to Mr. Hammie and his staff for going the extra mile to make our stay more memorable.
FYI, the resort has a nice ocean front restaurant and a roof top bar as well.

The hotel was great! Would recommend staying with family - nice change from the businesses of San Diego. Oziel and Noah were very helpful valets.

Isiah was very helpful and polite! We appreciate his willingness to provide us with a great experience

This hotel is incredible. I researched many areas to stay in San Diego for NASCAR weekend and I’m so happy we picked this resort. The rooms are huge and well appointed with spectacular views of the Pacific. The restaurant was very yummy with happy hour times available too. We were there for a few nights and also explored the local restaurants within walking distance which were also very good. What an awesome little beach town feel in Imperial Beach. Be mindful that the water quality varies here due to proximity to Mexico if you are actually looking to swim in the ocean (please don’t blame the hotel for this lol). Don’t hesitate, stay here.. it’s so awesome :)

Second time staying here and the service from Kassandra was outstanding from the moment we checked in to the sunset cocktail hour she checked us in and served us drinks with a smile . Very welcoming and helped us with all our questions. One stop shop with her !!!

Excellent stay on the beach with convenient walking access to restaurants and snacks. We loved the size of the rooms and general relaxed vibe of the hotel and town. Highest complements to the staff who were all extremely helpful and friendly.

We had a very relaxing stay. Excechoice for the 4th of July! We would love to come back. Oziel was a fantastic valet driver. Very kind and helpful!

Providing a very positive review primarily based on the great staff who works at this location, would like to call out 2 ladies who work at the front desk who are incredibly friendly and helpful - Emeli and Kassandra. Nice sunset views and Ocean view from location.

Be careful here . Had to cancel a reservation and it cost me $1000. I admit I bought the wrong package, but after several calls and emails I have been ignored.

⭐⭐⭐⭐⭐

Every time I stay at Pier South Resort, I'm reminded why I continue coming back. This trip was another perfect example, thanks to Aaliyah and Daniella.

I drove more than 75 miles from Temecula because I wanted to enjoy the oceanfront experience this property offers. Before arriving, I was concerned that my reservation wouldn't provide the view I had hoped for. Aaliyah and Daniella immediately took ownership of the situation and did everything they could to accommodate my request. Thanks to their efforts, I was able to enjoy the beautiful ocean view that made the drive worthwhile.

What impressed me the most wasn't just the room—it was the genuine hospitality. Aaliyah greeted me with a warm smile, a positive attitude, and a level of professionalism that made me feel like a valued guest rather than just another reservation. This is not the first time she has provided exceptional service, and her consistency is one of the reasons I keep choosing this hotel. Daniella was equally kind, attentive, and committed to making sure my stay started on the right note.

Exceptional customer service is becoming harder to find, but Aaliyah and Daniella set a standard that others should strive to achieve. They are a tremendous asset to the hotel, and they are the reason I'll gladly continue making the drive to stay here. Thank you both for another outstanding experience!

Great location with extraordinary beach view and Caribbeans vibes .
Roof top bar , bikes and most importantly awesome staff , especially Kassandra at front desk

Upon arrival, was immediately greeted by Front Desk Agent, Kassandra. I believe that was her name. All smiles and a positive vibe about her. Made eye contact throughout check-in process. During my 3-day, 2-night stay, Kassandra was engaging with guests while walking through lobby. She ROCKS!
While dining at restaurant, we had a wonderful experience with all the staff members. They too were engaging and pleasant to speak with.
Not to mention, the staff up at the social hour and art event. Both ladies did a fantastic job hosting. I would recommend staying at this property.
Too bad guests and/or locals aren't able.to swim in the ocean due to environmental hazards in the water.
Respectfully

Melesio F. Antunez

We had a wonderful stay at Pier South Resort. The oceanfront views from the Presidential Suite were absolutely beautiful and made our stay extra special.

The pool area was well maintained, quiet, and perfect for relaxing while enjoying the scenery.
The peaceful atmosphere and beachfront location made it easy to unwind and enjoy our time away.
We would definitely return and highly recommend this resort to anyone looking for a relaxing coastal getaway.

Location was beautiful but I would have liked a room facing the ocean. I made the reservation about a year in advance and it didn't seem the hotel was very busy.

Omg this was one of the best trips. Had high floor with balcony overlooking the ocean. Staff was extremely courepus. Bike reserve and beach wagon with all beach essentials, chairs. Umbrella, cooler, towels, etc. Are complimentary. Hammie and Kyla, the two I remember were extremely pleasant and kind. But every staff member I encountered were exceptional. I could not have asked for a better stay.

Incredibly friendly and helpful staff greeted us as we arrived several hours earlier than check-in as we had an early flight. They took our bags and expedited out room without even being asked. Before we were done exploring the grounds it was ready! The grounds and scenery is amazing. Beautiful ocean and pier views, steps off the beach and a nice pool and patio. The room was clean, spacious and modern and the view spectacular. Rooftop reception offered even more stunning views. I don’t think you van beat it for the price. Great value. We hadn’t been to Imperial Beach before and had a wonderful stay. Such a friendly and relaxing place. We definitely plan on returning and staying here again as the staff and hotel played a large part in our enjoyment of the visit.

Had a nice, relaxing time at the resort. Jess at the front desk was incredibly sweet and helpful. The entire staff was friendly and welcoming. The hotel’s instant access to the beach was fantastic, and the availability of bicycles made getting around easy and enjoyable. Great service and amenities all around!