Children allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Good food and beverage options
Cons:
Cleanliness issues
Limited amenities
Room quality concerns

Categories

Cleanliness
7.93
Several reviews highlighted issues with cleanliness, particularly in the bathrooms.
Service
9.4
Overall, the service received positive remarks with staff being accommodating and helpful.
Location
9.44
Many reviews praised the hotel's convenient location near restaurants and attractions.
Room Quality
7.39
Mixed reviews about room quality, with some guests mentioning cramped spaces and old decor.
Amenities
7.92
Guest sentiment was dampened by the pool being closed and limited amenities in some rooms.
Value for Money
8.38
While some found the price high for the value received, others felt it matched the hotel's reputation.
Food and Beverage
9.43
The hotel received high marks for its breakfast and food quality overall.
Overall Experience
8.9
Generally positive experiences mentioned by guests, although some had minor complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 00:55

Property Description

Luxurious Accommodation and Dining Experience
Indulge in stylish rooms and suites at Hilton Auckland, located at the end of Princes Wharf. Enjoy exquisite dining at FISH restaurant, focusing on fresh local ingredients.

Spectacular Views and Entertainment Options
With sweeping views of Auckland’s harbor, unwind at the elegant Bellini Bar or explore contemporary event spaces for up to 700 guests.

Convenient Location and Modern Amenities
Just a short walk from Auckland's city center, enjoy easy access to entertainment precincts. Rooms feature modern decor, wireless internet, and private balconies.

Book your stay at Hilton Auckland for a luxurious and unforgettable experience!

Important information:

The hotel’s restaurant and bar may be closed for special events. For restaurant/bar opening times or to make reservations, please contact the property via the contact details found on the booking confirmation or Fish Restaurant/Bellini Bar directly.

Early check-in is subject to availability on day of arrival and late check-out is subject to availability on day of departure. Additional charge may apply.

Please contact the property in advance to request early check-in or late check-out via the contact details found on the booking confirmation.

If you wish to have an early check-in guaranteed, please reserve a previous night which means the room will be ready for you to check in anytime you arrive.

Please note that the hotel offers only valet parking and additional charge applies.

Please note that maintenance work swimming pool will be carried out until 5 March 2026.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: AKL

Property Policies

  • Internet

    WiFi is available in the hotel rooms and charges are applicable.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for NZD 60 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs NZD 60 per day.

Location

Guest Reviews

8.6
Based on 2093 reviews
Cleanliness: 7.93
Service: 9.4
Location: 9.44
Room Quality: 7.39
Amenities: 7.92
Value for Money: 8.38
Food and Beverage: 9.43
Overall Experience: 8.9
J
John • couple • nz
10
Fantastic location
Pros:

Great location

Cons:

It was great

2026-06-12 • via Nuitee
F
Frank S. • solo_traveller • de
9
Schönes Hotel mit schönen Blich auf den Hafen
Pros:

Das liegt schön auf einem alten Pier. Frühstück war außergewöhnlich gut.

Cons:

Die Nachbargebäude auf dem Pier standen zum großen Teil leer und die zugeparkte Straße auf dem Pier macht den Eindruck etwas kaputt.

2026-06-10 • via Nuitee
D
Danielle • couple • au
8
Hilton, big corp hotel - same service experience and expectations. Staff were lovely! The fellow outside was great, took
Pros:

Location, friendly staff, view - but had to pay for it, comfy bed and services offered.

Cons:

Same story with Hilton, you want the extra you have to pay for it all.

There was a bottle of wine included in booking - nothing mentioned or supplied or highlighted that there was anything complimentary.

2026-06-10 • via Nuitee
J
Jessica • couple • nz
7
Pros:

Great Bath, Bed was comfortable.

Cons:

Air con was not working, was offered to move rooms but it was near the gala dinner that was on. We had to have the door open until somone around us started to smoke pot!

2026-06-07 • via Nuitee
J
Julia • couple • nz
9
We throughly enjoy our stay and will be back again
Pros:

The location and the staff were amazing

Cons:

I felt like you where on the harbour . The beds were extremely comfortable

2026-06-07 • via Nuitee
A
Andrea • couple • au
10
2026-06-07 • via Nuitee
N
Nev • couple • nz
7
2026-06-07 • via Nuitee
L
Lyn • couple • au
10
Pros:

The location was fantastic and staff were great

2026-06-07 • via Nuitee
G
George • couple • gb
5
2026-06-06 • via Nuitee
B
Bee • solo_traveller • au
9
Pros:

Starts are so friendly, kind and very professional with their manner and knowledge of all sorts of information we need, and that make
our stay very comfortable.

2026-06-05 • via Nuitee
M
Marcelo • couple • cl
8
Ubicación y limpieza
Pros:

Ubicación y limpieza

2026-06-01 • via Nuitee
A
Anthony Justt • solo_traveller • ru
9
2026-06-01 • via Nuitee
L
Lilian • solo_traveller • nz
8
Pros:

Good location with easy parking, considering it is in the city center .Very comfortable bed and pillows.

Cons:

The room ( a Harbor view room)
we stayed in looked tired and outdated and did not feel like a Hilton-standard room. The carpet appeared old, worn, and discolored, and the bathroom was also very dated. The grouting in the bathroom looked untidy and discolored in places. The towels felt old and worn, which further detracted from the overall impression of the room. Overall, the room would benefit from refurbishment and updating.

2026-06-01 • via Nuitee
J
Joanna • couple • nz
10
2026-05-31 • via Nuitee
P
PETER • couple • au
6
Pros:

Comfortable. well appointed hotel, pleasant bar area and easy walk to the local CBD

Cons:

The restaurant was a big disappointment. An entree particularly unsatisfactory and not charged for. We went on 2 occasions to the bar for an evening drink, which was good, nice area, good service, and drinks accompanied by a small bowl of nuts which we thought were complimentary. We discovered on checkout that they were charged to us for a few dollars, not such a big deal., but surprising.

2026-05-31 • via Nuitee
H
horrikapotchen • Solo travel • Auckland, North Island
4
Bellini bar a disappointment in the food area.
Pros:

This is not a hotel review but rather one of the Bellini Bar in the hotel. I have stayed at this hotel previously and knew the bar area was lovely, overlooking the water etc… I decide on a whim at 11.15 am after going online and seeing that the bar area opened at 10 am that I would pop in for something to eat and drink. WhenI went up to the counter ( no one was around)..I grabbed a menu of drinks and snacks. Literally five or so things to choose from and one was a sharing platter.
Eventually a man came to assist me and I asked what non alcoholic drinks there were ( the drinks menu is big). I was shown coke,Coke Zero etc….I said I would,have salt and pepper squid and a coke ( he didn’t seem to get the notion of a mocktail.)
It was around 11.30 at this stage, was then told that I couldn’t order for around another 40 minutes.
Asked what there was to eat and he pointed to one!!!!!!!!! Only one muffin on a plate. Said no thank and left. Literally cannot believe this hotel has nothing to eat until maybe 12.00? If you plan staying here the bar menu is limited.

2026-05-28 • via Tripadvisor
D
Dieter • solo_traveller • de
10
Gelungen
Pros:

Lage, Möglichkeiten der Unternehmungen

2026-05-28 • via Nuitee
P
PerryB137 • Solo travel • Sydney, New South Wales
10
As special as ever!
Pros:

The Hilton Auckland was just great again recently and I could really unwind there. I liked my room with a balcony with its view of the Hotel swimming pool and a sliver of harbour. THe bed and bed linens were super comfortable and dominated by crisap white lines. Breakfast was, as ever, awesome!

2026-05-27 • via Tripadvisor
S
Sarah • couple • au
8
A unique location on the wharf, lovely foyer and bar area and terrific staff helped make this a memorable stay
Pros:

Great location on the wharf and a lovely nautical foyer area right on the harbour. It had the feel of an ocean liner. Terrific staff who jumped on all requests quickly and pleasantly. The staff were a standout and a credit to the Hilton name.

Cons:

Breakfast if not included, is expensive. Rooms are very nice with large bathrooms more corporate than luxurious but still very comfortable. At first I struggled with the detachable shower hose but eventually tamed the beast. I appreciated the pool and used it daily.

2026-05-26 • via Nuitee
J
Julie • couple • us
10
Pros:

Nice gym and location

2026-05-25 • via Nuitee