Crowne Plaza Toluca - Lancaster by IHG

Hotels
•
Crowne Plaza Hotels & Resorts
9.4 (182 reviews)
Paseo Tollocan Oriente, 750 Colonia Francisco I. Madero , Toluca , MX

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Limpieza
Atención del personal
Amplitud de la habitación
Excelente comida
Cons:
Desayuno decaído en variedad
Sistema hidráulico ruidoso
Iluminación y decoración
Falta de alberca y gimnasio

Categories

Cleanliness
9.4
Las instalaciones muy limpias.
Service
9.9
El personal es bien atento y agradable.
Location
9.7
Ubicación privilegiada.
Room Quality
9.2
La amplitud de la habitación.
Amenities
8.4
Quizá la falta de alberca y gimnasio.
Value for Money
9.4
Standard quality for this hotel tier.
Food and Beverage
9.4
La comida del restaurante estaba excelente.
Overall Experience
9.8
Super agradable estadía corta.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 17:04

Property Description

Luxurious Accommodations with Modern Amenities

Spa and Fine Dining Experience
Indulge in a relaxing spa day with sauna and a variety of treatments, followed by a culinary journey through authentic Mexican cuisine at our onsite restaurant.

Convenient Location and Easy Access
Located less than 1 km from Toluca's center, our hotel offers quick access to major attractions like Toluca Cathedral and easy transportation to Mexico City via the nearby 15 Motorway.

Ready to experience comfort and luxury at Crowne Plaza Toluca - Lancaster? Book your stay now for an unforgettable getaway.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: TLC

Location

Guest Reviews

9.4
Based on 182 reviews
Cleanliness: 9.4
Service: 9.9
Location: 9.7
Room Quality: 9.2
Amenities: 8.4
Value for Money: 9.4
Food and Beverage: 9.4
Overall Experience: 9.8
E
Erik • solo_traveller • mx
10
2026-09-19 • via Nuitee
R
Raul Neri Martinez • solo_traveller • mx
10
Pros:

Todo

Cons:

Solo que en recepción, cuando uno hace el check iñ, le piden llenar unos datos y al mismo tiempo le piden a uno su identificación, no esperan a que acabe uno de poner los datos, tuve que decirles que me permitan acabar de poner los datos, solo pido un poco de paciencia del personal en recepción, gracias

2026-09-18 • via Nuitee
M
Murillo • solo_traveller • mx
5
2026-09-13 • via Nuitee
J
Joerg • family_with_children • mx
10
Comfortable stay with pleasant ambient
Pros:

Exceptional truly friendly staff throughout

Cons:

Old shower head could be changed, but still does the job ✔️

2026-07-25 • via Nuitee
C
Cirillo • solo_traveller • nl
10
Very good hotel, gentle staff and good service overall
Pros:

Staff very gentle and friendly.

2026-07-24 • via Nuitee
V
Vaz • couple • br
8
2026-07-15 • via Nuitee
G
Gabriel Blanco • solo_traveller • mx
9
Todo bien, muchas gracias
Pros:

El jacuzzi es buenísimo

2026-07-06 • via Nuitee
I
I8344IDchrisd • Business
6
Once was enough.
Pros:

Stayed here for business for 3 nights and was not impressed with the hotel. Room was Ok. Nothing special, nothing really bad but nothing that stood out. In the bathroom, celling siding panels falling off, faucet leaking. Breakfast was good. most disappointing was dinner food in the restaurant. soups from microwave, steak from frying pan, bread was at least a week old on multiple occasions. Needless to say, next time i am staying in a different hotel.

2026-06-24 • via Tripadvisor
A
Agustin • couple • mx
9
Pros:

En general todo bien

2026-06-08 • via Nuitee
F
Flor • solo_traveller • mx
10
2026-05-27 • via Nuitee
L
Leticia • couple • mx
9
2026-05-15 • via Nuitee
R
Raul Neri Martinez • solo_traveller • mx
10
2026-04-17 • via Nuitee
C
Carlos Alfredo • family_with_children • mx
8
Pros:

Su ubicacion

Cons:

La habitacion muy fria a pesar de tener la calefaccion

2026-04-01 • via Nuitee
G
Gauthier • solo_traveller • fr
8
2026-01-30 • via Nuitee
C
Cesar Torres G • couple • mx
10
2026-01-25 • via Nuitee
E
Emre • solo_traveller • tr
8
2026-01-19 • via Nuitee
A
Alberto • family_with_children • mx
9
Pros:

Las instalaciones muy limpias

2026-01-03 • via Nuitee
L
Luis Manuel • extended_group • mx
8
Pros:

El personal es bien atento y agradable. Ademas las habitaciones siguen siendo muy acogedoras.

Cons:

El desayuno comparado con el 2024 ha decaido en cuanto a variedad.

2025-12-22 • via Nuitee
L
Laura • family_with_children • mx
10
Pros:

La amplitud de la habitación.
La comida del restaurante estaba excelente.

Cons:

Los dispensadores de shampoo, jabón, etc., tienen las letras de sus etiquetas muy pequeñas.

2025-12-07 • via Nuitee
J
JJJ • couple • mx
6
Pros:

La ubicación y la limpieza

Cons:

Sistema hidráulico espantosamente RUIDOSO,,,,,NO ME VOLVERIA A HOSPEDAR AHI POR NADA

2025-11-27 • via Nuitee