Embassy Suites by Hilton Franklin Cool Spring

Hotels
•
Embassy Suites Hotels
8 (560 reviews)
820 Crescent Centre Drive , Franklin , US
+1 615-515-5151

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Clean, updated rooms
Good breakfast selection (omelets, variety)
Helpful/front-desk staff (some mentions)
Free cocktails / bar available
Convenient location
Spacious rooms
Cons:
Inconsistent service / slow housekeeping / rude staff reported
Noise / thin walls and disturbances
Uncomfortable beds or pillows for some guests
A/C temperature control issues in at least one room
Construction dust and pool closure during stay
One reported illness possibly from a mixed drink (allergy concern)
Limited availability of baby equipment (pack-and-play) and parking congestion during events
Price/extra charges for food noted by some

Categories

Cleanliness
8.5
Multiple guests repeatedly praised cleanliness and updated rooms; one note of dust from ongoing construction but overall rooms and public areas described as very clean.
Service
7.5
Service reports are mixed: several staff members called helpful and professional, but multiple complaints about slow housekeeping, poor front desk/management interactions, and inconsistent hospitality.
Location
8.5
Location was cited positively by multiple guests as convenient and appreciated.
Room Quality
7
Rooms noted as spacious and comfortable by many, but there are recurring issues: noisy thin walls, hard beds/pillows, A/C not regulating for at least one room, and isolated complaints (vomiting disturbance).
Amenities
8
Amenities like breakfast, bar/free cocktails, and updated facilities were often praised; some amenity limitations reported (pool closed due to construction, limited on-site pack-and-plays, and premium-level inclusions inconsistently delivered).
Value for Money
7.5
Value perceptions are mixed: several guests enjoyed what they received for the price, while a few flagged extra charges for food and noted price as a concern.
Food and Beverage
8.5
Breakfast repeatedly received positive mentions (good selection, omelets); bar service generally praised though one guest reported a bad reaction to a mixed drink and one guest found breakfast mediocre.
Overall Experience
8.5
Most stays described as pleasant or great with clean rooms and good breakfast, tempered by occasional service failures, construction-related issues, and isolated severe negative experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:12

Property Description

Indulge in Luxury and Convenience

Luxurious Amenities: Dive into relaxation at the indoor swimming pool, sauna, and whirlpool. Stay active at the fitness center or catch up on work at the business center. Take advantage of services like laundry, dry cleaning, and an on-site ATM.

Spacious Suites: Unwind in suites with a dining area, seating area with a sofa bed, microwave, and refrigerator. Stay connected with WiFi available for a surcharge.

Delicious Dining Options: Start your day with a full breakfast, enjoy lunch and dinner at the Athletic Bar & Grill, or opt for room service. Explore CoolSprings Galleria and easily reach Nashville International Airport.

Experience luxury and convenience at Embassy Suites by Hilton Nashville South/Cool Springs. Book now for a memorable stay!

Important information:

The pool will be out until the end of the month of July 6/31/2026.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BNA

Location

Property Accessibility

Total Disability Score: 50
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8
Based on 560 reviews
Cleanliness: 8.5
Service: 7.5
Location: 8.5
Room Quality: 7
Amenities: 8
Value for Money: 7.5
Food and Beverage: 8.5
Overall Experience: 8.5
A
Aldossari • couple • sa
9
2026-10-20 • via Nuitee
M
Marcenia • family_with_children • us
10
2026-10-18 • via Nuitee
C
Cynthia • family_with_children • us
10
Comfortable with a great breakfast ! Loved the free cocktails!
Pros:

Rooms were great! Clean and spacious. Staff was helpful and professional when answering questions.

Cons:

Have no recommendations

2026-10-17 • via Nuitee
W
Woodall • solo_traveller • us
5
Pros:

Cleanliness, bar staff, front desk staff.

Cons:

Room A/C #809 wouldn't regulate and stay on a comfortable temperature.
The walls were not sound proof at all. For two nights i was awakened by voices and a vomiting man. Disgusting.

2026-10-16 • via Nuitee
C
Cynthia • couple • us
7
2026-10-12 • via Nuitee
A
Alexander Rolon • solo_traveller • us
10
Pros:

All

Cons:

I have to pay for food

2026-10-08 • via Nuitee
S
sandra • family_with_children • us
8
2026-09-07 • via Nuitee
J
Jesse • couple • us
10
The say was great we always enjoy our stay
Pros:

Everything especially Miss Beverly she was great

Cons:

Well, upon arrival, our reservation have been canceled. That was a problem.

2026-09-07 • via Nuitee
C
Courtney • couple • us
10
2026-09-07 • via Nuitee
E
Eatman • solo_traveller • us
10
Pros:

The entire stay

Cons:

It was a little warm in the room

2026-08-31 • via Nuitee
T
Ted • couple • us
10
2026-08-26 • via Nuitee
K
Kimberly • solo_traveller • us
10
Pros:

Everything was awesome it was very clean. The breakfast was on point. I can go on and on about my stay 😀 everything was perfect

Cons:

Everything was awesome

2026-08-17 • via Nuitee
B
Brian • family_with_children • us
9
2026-08-16 • via Nuitee
L
Lashonda • couple • us
10
2026-08-08 • via Nuitee
R
Renate • couple • us
10
2026-07-25 • via Nuitee
O
Oksana • solo_traveller • us
10
Pros:

Perfect place!

2026-07-20 • via Nuitee
P
Pierre • couple • us
10
2026-07-19 • via Nuitee
F
Fisk • family_with_children • us
10
2026-07-13 • via Nuitee
W
Whisman • family_with_children • us
8
2026-07-03 • via Nuitee
B
bernardjM3736VQ • Family
10
Clean air
Pros:

Great staff and location. Hotel was updated and very clean..

2026-06-28 • via Tripadvisor