Hilton Garden Inn Norwalk

Hotels
•
Hilton Garden Inn
8 (563 reviews)
560 Main Avenue , Norwalk , US
+1 203-523-4000

listing image 1
Show all photos
Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Comfortable bed
Friendly staff
Cons:
Tired hallways
Poor breakfast organization

Categories

Cleanliness
7.33
Multiple reviews mentioned tired hallways and carpets, indicating a need for improvement.
Service
9.3
Most employees were doing their best under difficult conditions, showing good service.
Location
8.84
Convenient for traveling to nearby areas, particularly noted by guests.
Room Quality
7.79
Rooms were clean but some issues with bathroom fixtures were highlighted.
Amenities
7.32
With some common areas lacking proper facilities, including poor water availability in rooms.
Value for Money
8.28
Scores reflect mixed perceptions regarding amenities for the price.
Food and Beverage
6.83
Breakfast arrangements were poorly organized and options were somewhat lacking.
Overall Experience
8.3
Guests reported a generally satisfactory experience but raised various concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 19:59

Property Description

Convenient Location and Modern Comforts
Located near major motorways, the Hilton Garden Inn Norwalk offers contemporary rooms with microwaves and refrigerators, perfect for both business and leisure travelers.

Nearby Attractions and Corporate Offices
Situated close to South Norwalk's train station, guests can easily access Manhattan or explore Yale University, the waterfront district, and nearby corporate offices like Siemens.

On-Site Amenities for a Relaxing Stay
Guests can enjoy a modern fitness center, indoor pool, whirlpool, free high-speed internet, dining at the Great American Grill, and 24-hour snack options at the convenience store.

Experience convenience and comfort at Hilton Garden Inn Norwalk - book your stay now!

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LGA

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: Yes
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8
Based on 563 reviews
Cleanliness: 7.33
Service: 9.3
Location: 8.84
Room Quality: 7.79
Amenities: 7.32
Value for Money: 8.28
Food and Beverage: 6.83
Overall Experience: 8.3
G
Gary • couple • us
9
Visiting family and was very comfortable with the location and staff
Pros:

Comfortable bed and layout

Cons:

Stained chairs

2026-09-17 • via Nuitee
J
Judith • solo_traveller • us
5
2026-09-17 • via Nuitee
H
Harrington • solo_traveller • us
10
2026-09-13 • via Nuitee
D
David • couple • us
10
Pros:

Convenient to where I needed to be, easy to get to, well kept, and a great price.

2026-09-08 • via Nuitee
F
fernanda • family_with_children • us
2
Terrible hotel each year it gets worse.
Pros:

Overall 3.

A few comments:
• parking lot has a light flashing / malfunctioning that illuminates the room at
night
• bath tub is not sealed and leaks
• no Kleenex in bathroom
• was not able to pay with a different t card bc credit card machine was not working ans could not scan Apple Pay
• no towels in the swimming pool area
• no water out for drinking
• no bottle waters offered upon arrival
• wifi not working with last name and room number
• room seems run down with moldings falling apart and cracks on paint
• several elevators not working

Can you please forward the email of regional manager?

Thank you!

Cons:

Overall 3.

A few comments:
• parking lot has a light flashing / malfunctioning that illuminates the room at
night
• bath tub is not sealed and leaks
• no Kleenex in bathroom
• was not able to pay with a different t card bc credit card machine was not working ans could not scan Apple Pay
• no towels in the swimming pool area
• no water out for drinking
• no bottle waters offered upon arrival
• wifi not working with last name and room number
• room seems run down with moldings falling apart and cracks on paint
• several elevators not working

Can you please forward the email of regional manager?

Thank you!

2026-09-07 • via Nuitee
H
Hugo • couple • us
5
2026-09-03 • via Nuitee
M
Marion • couple • us
10
2026-09-02 • via Nuitee
P
Popper • solo_traveller • us
7
Pros:

Staff

Cons:

Pool locked and dirty elevators out of service

2026-09-01 • via Nuitee
S
Shirley • couple • us
6
2026-08-28 • via Nuitee
G
Greden • couple • us
8
muy agradecida
Pros:

casi todo

Cons:

que no pude ver la tv por los cambios

2026-08-27 • via Nuitee
M
Mejia • couple • us
10
2026-08-26 • via Nuitee
O
Oliver • solo_traveller • us
8
Pros:

Clean and comfortable room.

Cons:

Not much amenities

2026-08-23 • via Nuitee
M
Monica • couple • us
8
2026-08-19 • via Nuitee
M
Michaela • family_with_children • us
8
Pros:

It was clean and neat

Cons:

Na

2026-08-16 • via Nuitee
D
Dorothy • solo_traveller • us
10
2026-08-16 • via Nuitee
H
Heidi • couple • us
9
Good stay.
Pros:

Bed was big and comfortable shower stall was good.easy to accesss

The shower .

Cons:

The walk from the room to the lobby was long.we found a closer elevator.

2026-08-06 • via Nuitee
Y
Yvonne • family_with_children • us
8
Pros:

Good

Cons:

Cold pool

2026-08-05 • via Nuitee
I
Ian • couple • ie
8
Convenient + friendly staff.
Pros:

Location

2026-08-04 • via Nuitee
W
Wesley • family_with_children • us
1
My stay was horrible
Pros:

Look ok

Cons:

Clean room

2026-07-22 • via Nuitee
D
davidhP7425IZ • Family
2
Terrible experience
Pros:

DO NOT BOOK THIS HOTEL!! This was by far my worst experience with a Hilton hotel. On the first day, the WiFi didn’t work. The next morning, there was no hot water and I had to take a cold shower. The entrance door at the far end of the hotel was unlocked for our entire stay. The one working ice machine on the 2nd floor stopped working on the second day of our stay. I did a load of laundry on our last night and the dryer was terrible. Even though I ran it twice, my clothes weren’t dry. I was forced to dry my clothes with the hair dryer in the room at 11:30 at night. The staff at the hotel said there was nothing they could do and directed my request to the general manager, Steven Haight. I emailed Haight twice and have not received any response.

2026-07-20 • via Tripadvisor