Hilton Nashville Downtown

I reserved a king suite with a bath tub, when I arrived (at 2pm) they said they only had a regular room with 2 beds….the two bed were basically no bigger than twin bed….there was no bath tub and the couch was torn up and old. We were supposed to get free breakfast while we were there and I got charged. I was also supposed to get a $50 room service credit….did not get. The elevators were not working correctly. They stopped at every floor going up and down….and we were on the 7th floor. It was so loud at night that we could not sleep…..and the toilet ran constantly ……ruined our whole trip and I’m very disappointed that I spent $1200 for 2 nights and it was the worst experience I have ever had. Business just don’t believe in customer service or having a quality product anymore. We spent a lot of money on this trip. I won’t ever stay there again or recommend anyone else does either.

We were lucky to get a room as the ice storm crippled our city with 250,000 power outages. Everyone was racing to find shelter with their pets and children. I’ve never seen so many dogs in a hotel.

We chose a room with a park view. We’ve stayed here many times and know that is the quiet side of the building, although Broadway was pretty much shut down so the noisy side was probably quiet too. I agree with the other reviewer, inside rooms are not a bad choice either.

Our room showed a lot of wear and tear. We haven’t stayed here in years and the furniture was in bad shape. Ripped couch, banged up wood and stains. Housekeepers were very hard to communicate with, most didn’t speak English. It is really time for a refurbishment, I think it’s been about 13 years. The bed was comfortable and we were nice and warm with internet and TV so we were happy.

We brought food from home and since we had a fridge we were able to have breakfast in our room. The club room had very limited offerings but was a nice place to sit and relax since we couldn’t go outside. And our favorite restaurant Il Mulino was right downstairs for dinner the four night we were there. All in all we were thankful we were able to get a room.

location was the best!

Loved the location! Kitty was right beside the arena!

Great location to be near the bars on Broadway.

Large suites and great lobby and breakfast area

Denisa and as an excellent host at breakfast

Had breakfast with excellent service from
Denise

Location was perfect for the reason we came here which was to walk to and from Downtown for the fun.

The staff

It was clean and close to our venue.

Convenience

Great location, nice rooms and excellent customer service!
Upon arrival from the airport via cab I realized that I had dropped my phone in the cab. In a near panic I went to the Valet who happened to be Brent and explained my situation. Brent helped me attempt to contact the cab company to no avail. Fortunately I had Track my phone on my wife’s phone . Brent volunteered to drive me in his personal car to retrieve my phone which saved my trip.
Folks it does not get better than that! Thank you again Brent.
Larry B

Exceptional Hotel overall, brilliant location, loved the unusual design architectural layout with the internal core courtyard, all staff very welcoming, special mention to the valet guys and the breakfast serving team :)

The hotel is incredible!! Everything about it is great especially the staff. Specially Will at the front desk and Bertha serving breakfast

The front desk staff, Catherine, Will, and Rachel were what sold us the minute we walked into the door. We will definitely be back again. They went above and beyond and were the friendliest print desk staff I’ve seen in years. The whole experience was worth repeating

Best front desk person, Catherine! She helped me with an important business transaction in a timely, efficient, pleasant manner! She put a stressful situation to rest enabling me to enjoy the rest of my trip. She is a superstar!! Thank you Catherine!!!

Rodney Grayson, at the front desk, was so helpful! Awesome Customer Service! He deserves a raise! Thank you :)