Hilton Garden Inn Charlotte Uptown

Hotels
•
Hilton Garden Inn
8.1 (549 reviews)
508 East Martin Luther King Jr. Boulevard , Charlotte , US
+1 704-347-5972

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Business center
Heating
See all facilities

Review Highlights

Pros:
Great location (downtown, near Spectrum Center and local events)
Friendly staff reported by multiple guests
Comfortable beds and some rooms described as very clean
Easy check-in/check-out when operational
Cons:
Unexpected fees: $35 parking, expensive breakfast, and reported incidental charges
Breakfast often not actually included or unclear and perceived as overpriced
Operational issues: overbooking, long check-in lines, rooms not ready
Room cleanliness/issues: dirty showers, hair, stained toilets, odors, and aging room finishes

Categories

Cleanliness
7.5
Mixed sentiment: several guests praised the hotel as very clean, but multiple reports noted dirty showers (hair, grime), stained toilet, and carpets needing cleaning.
Service
9.2
Generally friendly and helpful staff noted at check-in/out, but operational issues occurred (overbooking, long check-in lines, inability to accommodate early arrivals). Overall staff interactions were positive despite process failures.
Location
9.5
Consistently praised: excellent access to downtown, walking distance to Spectrum Center and local events/market — location is a strong positive.
Room Quality
7.5
Below-par in places: several guests reported older rooms, unprofessional shower caulking, missing bed skirts exposing foundations, occasional odors, and at least one stained toilet (though staff sometimes moved guests).
Amenities
7.4
Negative notes around amenities billing: parking and breakfast often charged despite being listed as amenities, incidents of extra 'air quality' fees and limited on-site parking availability.
Value for Money
7
Perceived as poor value by some guests due to unexpected fees (parking, incidental charges), overpriced breakfast and occasional cleanliness issues relative to room rate.
Food and Beverage
7.5
Breakfast often described as not included or unclear, with multiple complaints about high prices for the breakfast offering; no consistent praise of quality reported.
Overall Experience
9.2
Mixed-but-leaning-positive: many guests enjoyed location, friendly staff and comfort, while significant operational and billing issues (overbooking, fees, cleanliness lapses) negatively impacted some stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:13

Property Description

Convenient Location
Situated in Charlotte's bustling banking and financial district, the Hilton Garden Inn Charlotte Uptown offers easy access to top attractions like the Charlotte Convention Center and Bank of America Stadium.

Modern Amenities
Enjoy the convenience of in-room microwaves and refrigerators during your stay at our hotel. Indulge in delicious dining at the Great American Grill restaurant and take advantage of our on-site convenience store.

Business-Friendly Services
Maximize productivity with our 24-hour business center and complimentary high-speed internet access. Whether you're here for work or leisure, our hotel provides the perfect blend of comfort and convenience.

Experience the best of Charlotte at Hilton Garden Inn Charlotte Uptown. Book your stay now for a memorable and stress-free trip.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CLT

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: Yes
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.1
Based on 549 reviews
Cleanliness: 7.5
Service: 9.2
Location: 9.5
Room Quality: 7.5
Amenities: 7.4
Value for Money: 7
Food and Beverage: 7.5
Overall Experience: 9.2
K
Kim • family_with_children • us
6
Pros:

The Hotel is very clean and comfortable, great access to downtown, easy check-in and check-out. Staff was very friendly .

Cons:

I was suprised that parking was $35.00 a night and breakfast was $50 as thse two services are listed as amenities on the website and should be included for overnight guests. Breakfast included was one of the reasons this Hotel was selected. At check-in they even gave the breakfast hours as if it was included, never once mentioning that breakfast was an extra cost.
Very disappointing

2026-10-29 • via Nuitee
K
Kathryn • extended_group • us
3
The location is great and clean but they aren’t equipped to accommodate many people in one night so avoid if you’re look
Pros:

I liked how clean the property was.

Cons:

Our room was not ready when we arrived at 4:30pm. I had booked since it was close to a stadium we were going to for a concert at 6:30pm so we weren’t able to check in prior to the concert and the hotel had no parking spots left so we had to park off property and leave our luggage in the car until after the concert. We arrived back after 11pm and had another long line of people who hadn’t been able to check in prior to the concert trying to get checked in. When I first learned our room would not be ready prior to the concert when we arrived I asked if I could just cancel for free since they weren’t ready for us and they said no since it was through booking.com.

2026-10-28 • via Nuitee
C
Carmen • couple • us
4
The location was nice, but I wouldn't stay again.
Pros:

The location was great! There was a market event across the street from the hotel the morning we were checking out which was nice to see.

Cons:

The hotel was old and minimally kept. The shower has a thick layer of caulking around it which looked like it was done by a nonprofessional. The beds were missing bed skirts, which meant I was looking at the mattress foundation/box spring. The carpet really needed to be cleaned. We were put in a room that had a stained toilet. Fortunately, they did move us.

2026-10-25 • via Nuitee
T
Tanika • couple • us
10
2026-10-24 • via Nuitee
K
Kristen • family_with_children • us
3
2026-10-22 • via Nuitee
Y
Yesenia • couple • us
1
I wouldn’t stay here again.
Pros:

Nothing- we couldn’t stay! They over booked!

Cons:

They overbooked and provided no accommodations for us to figure out next steps. Zero details.

2026-10-21 • via Nuitee
K
Kelly • family_with_children • us
9
Cons:

Breakfast was included with my reservation but the options for breakfast were unclear while speaking with host staff

2026-10-21 • via Nuitee
R
Rebecca • solo_traveller • us
8
2026-10-19 • via Nuitee
K
Katelyn • family_with_children • us
9
The stay was good, but the breakfast was overpriced.
Pros:

It was walking distance from the Spectrum Center.

Cons:

The breakfast was priced really high just for hot food.

2026-10-17 • via Nuitee
G
Greg • solo_traveller • us
7
2026-10-17 • via Nuitee
J
Jimmie • solo_traveller • us
10
2026-10-15 • via Nuitee
T
Tiasha • extended_group • us
10
Amazing
Pros:

Everything.. location, staff ,cleanliness

Cons:

N/A

2026-10-15 • via Nuitee
F
Franchesks • couple • us
1
My stay could have been much better because for $285 bucks I expect a clean shower.The shower looked as if it hadnt been
Pros:

The bed was comfortable.

Cons:

The shower was very dirty. Hair in the shower and on the ceiling. Dirty in the corners of the shower. Parking is $35 dollars and the breakfast was expensive.

2026-10-12 • via Nuitee
V
Vaughn • extended_group • us
10
2026-10-07 • via Nuitee
D
Dagmara • couple • us
9
Very nice and clean hotel.
Pros:

Very clean and a good location.

Cons:

The breakfast was not included in the price of the hotel. It was an additional $25.00 dollars per person.

2026-10-07 • via Nuitee
J
Jordan • couple • us
2
Cons:

They really like to charge for incidentals related to "air quality", even if you dont smoke! It's $350 FYI.

2026-09-10 • via Nuitee
M
Meyetta • couple • us
4
Loved the corner room. Asked for a room on a higher floor guess the just ignored that. The room smelled like an animal.
Pros:

The lobby was nice. Quiet, could have been relaxing.

Cons:

Location, it was like being squished into a tiny corner. Parking deck was horrible. 😤

2026-09-07 • via Nuitee
K
Kathleen • couple • us
4
2026-08-29 • via Nuitee
K
Katherine • family_with_children • us
8
Cons:

The chain on toilet to flush toilet kept coming off. We had to remove back of toilet several times to reattach to be able to flush. Our only complaint.

2026-08-28 • via Nuitee
R
Resort53874851699 • Business
2
Charged $350 for Smoking Despite Not Being a Smoker — No Evidence Provided
Pros:

I would not recommend this hotel based on how they handled a disputed $350 smoking/air quality fee.

I do not smoke or vape and did not smoke or vape in my room, yet I was charged $350 for alleged smoking/vaping. I immediately disputed the charge and repeatedly asked the hotel to provide the evidence or documentation supporting the allegation. Despite multiple attempts to resolve this directly with the property, I have not been provided with any evidence.

I escalated the issue to Hilton Corporate, which contacted the property on my behalf and requested the supporting information. Even after that escalation, the hotel has still not provided me with documentation substantiating the charge, and I have continued to be directed back to the property.

Regardless of the amount, I find it extremely concerning that a guest can dispute a serious allegation, repeatedly request the evidence behind a $350 charge, and still not receive it.

I recommend that anyone staying here carefully review their final folio and credit card statement. This experience and the way my dispute has been handled completely overshadowed my stay.

2026-08-27 • via Tripadvisor