Hilton Garden Inn Charlotte Uptown

Hotels
•
Hilton Garden Inn
8.6 (727 reviews)
508 East Martin Luther King Jr. Boulevard , Charlotte , us
+1 704-347-5972

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Business center
Heating
See all facilities

Review Highlights

Pros:
Clean facilities
Friendly staff
Great location
Cons:
Noise issues
Limited breakfast options
Some rooms dirty

Categories

Cleanliness
8.23
Several mentions of clean facilities, though there were complaints of dirtiness in one review.
Service
9.2
Staff were described as friendly and helpful in multiple reviews.
Location
9.24
Positive comments about the location being convenient to tourist areas.
Room Quality
8.19
Generally positive remarks, but one review indicated that some rooms were noisy and worn out.
Amenities
8.72
Reviews noted clean properties and a bar in the lobby, though some amenities were critiqued.
Value for Money
8.68
Considered good value for the location and amenities offered by guests.
Food and Beverage
7.73
Limited breakfast options were mentioned, impacting score.
Overall Experience
8.8
Overall positive experiences shared, despite some specific complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 08:06

Property Description

Convenient Location
Situated in Charlotte's bustling banking and financial district, the Hilton Garden Inn Charlotte Uptown offers easy access to top attractions like the Charlotte Convention Center and Bank of America Stadium.

Modern Amenities
Enjoy the convenience of in-room microwaves and refrigerators during your stay at our hotel. Indulge in delicious dining at the Great American Grill restaurant and take advantage of our on-site convenience store.

Business-Friendly Services
Maximize productivity with our 24-hour business center and complimentary high-speed internet access. Whether you're here for work or leisure, our hotel provides the perfect blend of comfort and convenience.

Experience the best of Charlotte at Hilton Garden Inn Charlotte Uptown. Book your stay now for a memorable and stress-free trip.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CLT

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: Yes
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

8.6
Based on 727 reviews
Cleanliness: 8.23
Service: 9.2
Location: 9.24
Room Quality: 8.19
Amenities: 8.72
Value for Money: 8.68
Food and Beverage: 7.73
Overall Experience: 8.8
K
Kathleen • couple • us
4
2026-08-29 • via Nuitee
K
Katherine • family_with_children • us
8
Cons:

The chain on toilet to flush toilet kept coming off. We had to remove back of toilet several times to reattach to be able to flush. Our only complaint.

2026-08-28 • via Nuitee
R
Resort53874851699 • Business
2
Charged $350 for Smoking Despite Not Being a Smoker — No Evidence Provided
Pros:

I would not recommend this hotel based on how they handled a disputed $350 smoking/air quality fee.

I do not smoke or vape and did not smoke or vape in my room, yet I was charged $350 for alleged smoking/vaping. I immediately disputed the charge and repeatedly asked the hotel to provide the evidence or documentation supporting the allegation. Despite multiple attempts to resolve this directly with the property, I have not been provided with any evidence.

I escalated the issue to Hilton Corporate, which contacted the property on my behalf and requested the supporting information. Even after that escalation, the hotel has still not provided me with documentation substantiating the charge, and I have continued to be directed back to the property.

Regardless of the amount, I find it extremely concerning that a guest can dispute a serious allegation, repeatedly request the evidence behind a $350 charge, and still not receive it.

I recommend that anyone staying here carefully review their final folio and credit card statement. This experience and the way my dispute has been handled completely overshadowed my stay.

2026-08-27 • via Tripadvisor
J
Justin • solo_traveller • us
10
2026-08-22 • via Nuitee
A
Aelan • solo_traveller • us
10
Love it
Pros:

Absolutely clean, friendly staff, and the attached restaurant was fantastic! Elevators are also very fast, usually at hotels I wait for like three minutes or more for an elevator to go up to my floor and down. The elevators here are FAST. No waiting. Perfect spot for Charlotte sightseeing.

Cons:

Only has one spinning door and the other door that you open up is in the garage area, very risky for people to walk over there.

2026-08-22 • via Nuitee
C
Claudio • extended_group • br
10
2026-08-19 • via Nuitee
Y
Yulia • extended_group • us
5
Pros:

Location and clean !!

Cons:

Room was listed as two queen beds but in reality these were Haughton double beds !!! Super tiny for two people !!

2026-08-17 • via Nuitee
L
Lana • extended_group • us
8
2026-08-17 • via Nuitee
M
Michael • extended_group • us
10
2026-08-17 • via Nuitee
P
Prof Abayomi Sunday • couple • ng
10
2026-08-13 • via Nuitee
A
Andrew Naylor • extended_group • gb
9
Nice hotel in a good location for a works trip to Charlotte. Over the road from the NASCAR museum
Pros:

Had a freshly cooked omelette each morning and the staff were always really friendly.

2026-08-11 • via Nuitee
A
Alexander • solo_traveller • us
7
2026-08-10 • via Nuitee
J
James • couple • us
10
2026-08-10 • via Nuitee
J
Jonathan • solo_traveller • gb
10
2026-08-08 • via Nuitee
T
Talisha • solo_traveller • us
6
Okay
Pros:

Location and cleanliness

Cons:

Hotel was expensive didn’t like the fact that we had to pay for $35 for the parking when we were guest at the hotel and a breakfast should have been included instead of being surprised with the price of $19 when going to eat instead of being informed at check in

2026-07-22 • via Nuitee
E
Evelyn • couple • us
1
Booking had me at one rate and I get to the hotel to check in. I was hit with a different rate.
Pros:

Nothing

Cons:

The ladies at the check in desk were rude

2026-07-20 • via Nuitee
J
James • couple • us
10
Great stay! Would come back!
Pros:

Great Location

Cons:

N/A

2026-07-19 • via Nuitee
A
Ashley • couple • us
8
The location was very hard to find breakfast should have been included for the cost. Nice hotel.
2026-07-19 • via Nuitee
J
Jesse • couple • us
10
Everyone was very friendly and nice! The property was very clean!
Pros:

Everyone was very friendly and nice! The property was very clean!

Cons:

Everything was exceptional!

2026-07-16 • via Nuitee
F
frank • solo_traveller • us
10
2026-07-15 • via Nuitee