Hilton Garden Inn Charlotte Uptown

Hotels
•
Hilton Garden Inn
8.6 (677 reviews)
508 East Martin Luther King Jr. Boulevard , Charlotte , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Clean facilities
Friendly staff
Great location
Cons:
Noise issues
Limited breakfast options
Some rooms dirty

Categories

Cleanliness
8.23
Several mentions of clean facilities, though there were complaints of dirtiness in one review.
Service
9.2
Staff were described as friendly and helpful in multiple reviews.
Location
9.24
Positive comments about the location being convenient to tourist areas.
Room Quality
8.19
Generally positive remarks, but one review indicated that some rooms were noisy and worn out.
Amenities
8.72
Reviews noted clean properties and a bar in the lobby, though some amenities were critiqued.
Value for Money
8.68
Considered good value for the location and amenities offered by guests.
Food and Beverage
7.73
Limited breakfast options were mentioned, impacting score.
Overall Experience
8.8
Overall positive experiences shared, despite some specific complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 08:06

Property Description

Convenient Location
Situated in Charlotte's bustling banking and financial district, the Hilton Garden Inn Charlotte Uptown offers easy access to top attractions like the Charlotte Convention Center and Bank of America Stadium.

Modern Amenities
Enjoy the convenience of in-room microwaves and refrigerators during your stay at our hotel. Indulge in delicious dining at the Great American Grill restaurant and take advantage of our on-site convenience store.

Business-Friendly Services
Maximize productivity with our 24-hour business center and complimentary high-speed internet access. Whether you're here for work or leisure, our hotel provides the perfect blend of comfort and convenience.

Experience the best of Charlotte at Hilton Garden Inn Charlotte Uptown. Book your stay now for a memorable and stress-free trip.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CLT

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible on site (reservation is needed) and costs USD 25 per day.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: Yes
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.6
Based on 677 reviews
Cleanliness: 8.23
Service: 9.2
Location: 9.24
Room Quality: 8.19
Amenities: 8.72
Value for Money: 8.68
Food and Beverage: 7.73
Overall Experience: 8.8
S
Sarah • solo_traveller • us
8
Pros:

Front desk women was the best, so friendly and helpful. The location is perfect!

Cons:

My fridge didn't work at all, no exhaust fan in bathroom.

2026-05-28 • via Nuitee
M
Mark • solo_traveller • gb
7
Skip breakfast or go somewhere else!
Pros:

Location, staff and room were nice.

Cons:

Breakfast was truly awful. I would not feed my dog with it.

2026-05-26 • via Nuitee
M
Marcia • family_with_children • us
8
2026-05-22 • via Nuitee
S
Sawyer • solo_traveller • us
4
Adequate but disappointing, will look elsewhere in the future
Pros:

Convenient location, clean bed.

Cons:

Prices for add-ons do not match pricing on website. Might be genuine false advertising issues there. Things like parking or breakfast are significantly more expensive than nearby options, so they are over priced for the location. I requested late checkout and confirmed that twice with the hotel leading up to my stay and at check-in. Suddenly on that day it couldn't be accommodated (and again would have been more expensive than advertised). Room had random stains which seemed fairly old in several locations. Bathroom had water stains on ceiling and the toilet seat was so loose it was nearly off.

2026-05-20 • via Nuitee
L
Ludovic • solo_traveller • au
9
Pros:

Nice

Cons:

Breakfast could be little bit better

2026-05-17 • via Nuitee
B
Bryan B • solo_traveller • us
3
Pros:

Nice clean room. Bed was comfortable. Room was quiet road noise wasn't an issue.

Cons:

I was charged twice for a room. I made the reservation on this app and when I got to the hotel they did not have it in their system. The woman at the desk didn't know what to do so I had to wait for her manager to show up. My instinct told me to walk but I waited, and waited for the manager to show up. I've used Booking.com exclusively for almost 10 years at this point, at hotels all around the world and have never encountered this type of problem. Oh the irony it's my home state where I run into this issue.

The room was fine. Only issue was the toilet clogged with minimal debris.

2026-05-14 • via Nuitee
M
Mary • couple • us
10
2026-05-13 • via Nuitee
B
Brown • solo_traveller • us
9
2026-05-12 • via Nuitee
V
Vijay • solo_traveller • in
8
2026-05-11 • via Nuitee
M
Marlon • couple • us
8
2026-05-09 • via Nuitee
J
Jakob • couple • de
8
2026-05-07 • via Nuitee
S
Shan • couple • us
6
Nice location needs more attention for facilities condition.
Pros:

Check in at late night. Wake up in the morning found out the toilet bowl water valve was shut off. Turn it on to flush then going back to sleep. Wake up two hours later there was lots of water in bath room floor. If the room have problem like this it shouldn't be checking in.

Cons:

Quality control.

2026-05-06 • via Nuitee
S
Sim • solo_traveller • gb
10
Pros:

Was upgraded to a 1 bed suite, lovely!

2026-04-27 • via Nuitee
A
ashleysH3485DF • Family
2
HORRIBLE! BUYER BEWARE!
Pros:

Towed from the parking deck by a horrible man that charged us $580 cash said that if we used a credit card it would be $720. He was mean and threatening and knew he knew he towed a high school kid. It was completely unsafe. We were parked IN THE HOTEL PARKING DECK, no one said when we checked in and paid the $35 to park and gave the make, model and color of the car that we could not park on any floor. THERE WAS BLOOD ON THE SHEETS WHEN WE PULLED THE COMFORTER BACK AND NO ONE DID A THING WHEN I REPORTED IT.

Something is REALLY wrong and unethical business practices at this hotel.

Hilton has reached out the manager with me on the line several times and I have left my information for the manager to call me back and it has yet to happen and it has been a week.

I wish I had called the police right when I found out the car had been towed from the hotel. I was with 3 teenage girls and we had to uber to a scary part of town and wait for TIP TOW TOWING and the horrible owner to come and take our $580 so we could get home.

HORRIBLE.

2026-04-25 • via Tripadvisor
• solo_traveller • gb
8
2026-04-20 • via Nuitee
L
Lauren • family_with_children • us
8
Overall, it was a decent stay based on convenience and comfort. The front desk woman, Kim, was kind enough to offer my d
Pros:

Convenient location to concert venue

Cons:

Breakfast staff was rude. There isn’t a pool on the property as advertised

2026-04-20 • via Nuitee
A
Amanda • family_with_children • us
10
2026-04-17 • via Nuitee
A
Alfredo • extended_group • us
10
2026-04-17 • via Nuitee
D
Denise • family_with_children • us
1
2026-04-10 • via Nuitee
J
Jay • family_with_children • us
10
2026-04-06 • via Nuitee