SpringHill Suites by Marriott Chicago O'Hare

Hotels
•
SpringHill Suites
8.6 (1909 reviews)
8101 West Higgins Road , Rosemont , us

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Children allowed
Pets allowed

Facilities

Free beach shuttle
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Room service
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Clean rooms
Helpful staff
Good value for money
Convenient amenities
Cons:
Poor breakfast quality
Cleanliness issues
Distance from city center

Categories

Cleanliness
7.99
Several reviews mentioned cleanliness issues, including hairs in the bathroom and room not being very clean overall.
Service
9.96
Many reviews highlighted the helpfulness and friendliness of staff, particularly front desk staff.
Location
8.5
Location received mixed reviews, with some convenience mentioned but also comments about distance from the city center.
Room Quality
8.45
Rooms were generally described as clean and comfortable, with mentions of a nice size.
Amenities
8.48
Amenities received some positive mentions, including parking and breakfast, but also criticism regarding the breakfast setup.
Value for Money
8.94
Comments suggest that the hotel presents good value, particularly for available rates during Chicago marathon weekend.
Food and Beverage
7.49
Breakfast was frequently criticized for being poor and served with disposable utensils.
Overall Experience
8.96
Overall experiences are positive, with many guests expressing a desire to return and gratitude for their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 05:23

Property Description

Convenient Location
Located just a 10-minute walk from the Cumberland CTA Station and a short distance from O'Hare International Airport, the Chicago SpringHill Suites offers easy access to transportation hubs.

Comfortable Amenities
Guest rooms feature convenient amenities such as mini-refrigerators, microwaves, free WiFi, and coffee makers, ensuring a comfortable stay for all guests.

Well-Equipped Facilities
Enjoy access to a fitness centre, laundry facilities, and a 24-hour front desk at the SpringHill Suites by Marriott Chicago O'Hare, providing convenience and peace of mind throughout your stay.

Experience the perfect blend of convenience and comfort at our Chicago hotel. Book now to enjoy our daily hot breakfast and complimentary airport shuttle service.

Important information:

Please note that the transfer service has limited hours of operation. Contact the property for details.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ORD

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs USD 30 per day.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.6
Based on 1909 reviews
Cleanliness: 7.99
Service: 9.96
Location: 8.5
Room Quality: 8.45
Amenities: 8.48
Value for Money: 8.94
Food and Beverage: 7.49
Overall Experience: 8.96
R
Robert • couple • us
9
We had a very enjoyable stay . Will definitely stay again.
Pros:

I really enjoyed the breakfast that was available

2026-05-22 • via Nuitee
L
Linda • couple • us
10
2026-05-20 • via Nuitee
H
Howard A and Alice • solo_traveller • il
10
Very nice stay for 7 nights.
Pros:

Room was large and comfortable. Breakfast was excellent. The hotel allowed us to park for free.

Cons:

Everything was good.

2026-05-20 • via Nuitee
D
Dominick • extended_group • us
6
Honestly not bad, a tad smaller than expected, although the staff were awesome, the room was nice, and overall the stay
Pros:

I liked that it was well kept, and that it was right around the rosemont area.

Cons:

For the price i paid, the king suite was incredibly small. Also a few things were NOT as advertised on the site. First, the suite did NOT appear to have a pull out couch, next the parking was not free and was incredibly expensive, and there was no bar (at the time).

2026-05-19 • via Nuitee
A
Andrew • couple • us
8
A clean, comfortable room convenient to the airport
Pros:

The location near the airport. Easy access. A very nice little Italian restaurant (Spuntino) right across the street (note there isn't a crosswalk and the street is busy). Parking is free for visitors but not anyone staying in the hotel (I asked about this at the desk). Desk staff were friendly and helpful. When we arrived the King bed they gave us was a suite designed for handicapped access. When we discovered this we queried the front desk and they said not to worry as all handicapped guests had their rooms. I am left to wonder if this was because we booked through an App instead of directly (we didn't ask for a handicapped room). This room was specifically designed for wheelchair access. Interestingly there was not a sink in the bathroom.

Cons:

I didn't notice that parking wasn't free ($33 for one night) when I booked. Get a breakfast somewhere else. There is free coffee, but the dining area and the food made me think I was in a hostel instead of a Marriott. I would stay here again but if renting a car I would either return the car a day early and use the shuttle to the hotel (or if arriving late use the shuttle and collect the rental car the next day) in order to avoid the parking fees.

2026-05-15 • via Nuitee
M
Michael • solo_traveller • us
10
Pros:

Clean, comfortable. Close to everything

Cons:

Only drawback was getting in and out of parking lot

2026-05-14 • via Nuitee
V
Victor • solo_traveller • us
1
2026-05-11 • via Nuitee
A
Alvaro • couple • es
9
2026-05-11 • via Nuitee
K
Kay • solo_traveller • us
9
Hteay
Pros:

Clean, good breakfast, nice staff

Cons:

Had booked a handicap accessible room, but they had all been given away. Offered to put us on waiting list, but it wasn't that big of a deal so we took a regular room.

2026-05-10 • via Nuitee
A
Adam • solo_traveller • us
8
2026-05-09 • via Nuitee
B
Brenda • solo_traveller • us
8
2026-05-08 • via Nuitee
O
okan • couple • tr
4
Old not clean
Cons:

Old. 25 minutes to check in

2026-05-08 • via Nuitee
R
Rasulov • family_with_children • us
10
2026-05-08 • via Nuitee
L
lisacP2795JQ • Friends getaway
2
Park sleep and fly trip
Pros:

1 but would give it a zero

0 stars. Would not stay here again. We booked the park sleep and fly package at SpringHill Suites Chicago O’Hare and had a terrible experience. After returning to Chicago O’Hare, we waited over an hour to be picked up from the airport. The hotel advertises 24-hour shuttle drivers, but Bobby, the supervisor, told us there was a shift change and the pickup was never relayed to the next driver, leaving us stranded at the airport for over an hour.

To make matters worse, I called numerous times and no one answered the phone. Being unable to reach anyone while stuck at the airport was beyond frustrating. Poor communication, poor customer service, and completely unacceptable for a hotel offering airport shuttle service. We will not be staying here again.

2026-05-07 • via Tripadvisor
M
mike • solo_traveller • us
5
Cons:

No free parking no restaurant

2026-05-07 • via Nuitee
J
Jaymi • couple • us
7
Nice hotel, nice staff. A bit far from everything but that’s ok
Pros:

Close to the airport. Clean. Staff is very friendly and helpful.

Cons:

The sink is outside the bathroom which is weird. It’s also weird that there’s no housekeeping on weekends. The breakfast was ok.

2026-05-05 • via Nuitee
M
M749OWrandyn • Friends getaway
10
the best exp ever
Pros:

Michelle was nothing but the best. Her hospitality is something that cannot be learned. She assisted my friend and I with rebooking for an extra night and not only did we get the exact same room layout, she booked us on the same floor near the laundry machines. She was nothing but humorous, polite and helpful. It was like I was conversing with a long time friend. One of the greatest assists to the team.

2026-05-01 • via Tripadvisor
K
K5625IZjoeb • Business
10
Better than I expected
Pros:

They didn’t have to, but they did.
I arrived from an early flight hoping to find a corner to get some work done. But, Michelle and Magda found a room for me and then suggested that I first grab some breakfast . I felt that they really cared for travelers. Well done.

2026-05-01 • via Tripadvisor
B
Betsy • extended_group • us
5
We did not stay
Cons:

Upon arrival, we were told our reservations were cancelled. The hotel was no help and the staff rude.

2026-05-01 • via Nuitee
L
Lester • family_with_children • us
7
It was good
Cons:

Very disappointed in not being able to use the pool... main reason we chose this hotel

2026-04-30 • via Nuitee