SpringHill Suites by Marriott Chicago O'Hare

Hotels
•
SpringHill Suites
8.6 (2011 reviews)
8101 West Higgins Road , Rosemont , US

Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Room service
Business center
See all facilities

Review Highlights

Pros:
Clean rooms
Helpful staff
Good value for money
Convenient amenities
Cons:
Poor breakfast quality
Cleanliness issues
Distance from city center

Categories

Cleanliness
7.99
Several reviews mentioned cleanliness issues, including hairs in the bathroom and room not being very clean overall.
Service
9.96
Many reviews highlighted the helpfulness and friendliness of staff, particularly front desk staff.
Location
8.5
Location received mixed reviews, with some convenience mentioned but also comments about distance from the city center.
Room Quality
8.45
Rooms were generally described as clean and comfortable, with mentions of a nice size.
Amenities
8.48
Amenities received some positive mentions, including parking and breakfast, but also criticism regarding the breakfast setup.
Value for Money
8.94
Comments suggest that the hotel presents good value, particularly for available rates during Chicago marathon weekend.
Food and Beverage
7.49
Breakfast was frequently criticized for being poor and served with disposable utensils.
Overall Experience
8.96
Overall experiences are positive, with many guests expressing a desire to return and gratitude for their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 05:23

Property Description

Convenient Location
Located just a 10-minute walk from the Cumberland CTA Station and a short distance from O'Hare International Airport, the Chicago SpringHill Suites offers easy access to transportation hubs.

Comfortable Amenities
Guest rooms feature convenient amenities such as mini-refrigerators, microwaves, free WiFi, and coffee makers, ensuring a comfortable stay for all guests.

Well-Equipped Facilities
Enjoy access to a fitness centre, laundry facilities, and a 24-hour front desk at the SpringHill Suites by Marriott Chicago O'Hare, providing convenience and peace of mind throughout your stay.

Experience the perfect blend of convenience and comfort at our Chicago hotel. Book now to enjoy our daily hot breakfast and complimentary airport shuttle service.

Important information:

Please note that the transfer service has limited hours of operation. Contact the property for details.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ORD

Location

Guest Reviews

8.6
Based on 2011 reviews
Cleanliness: 7.99
Service: 9.96
Location: 8.5
Room Quality: 8.45
Amenities: 8.48
Value for Money: 8.94
Food and Beverage: 7.49
Overall Experience: 8.96
N
Ngoc • solo_traveller • us
8
Pros:

the staff was super nice and helpful. we were able to check in hours early.. and they held our bags when we had a later flight so we can continue to explore the city

Cons:

the only thing I didn't like was that my room was constantly damp.

2026-09-18 • via Nuitee
D
Darla • solo_traveller • us
10
Layover to Niagara..
Pros:

Bed was comfortable.
Airport shuttle.

Cons:

All good.

2026-09-15 • via Nuitee
B
Beatriz • couple • us
4
Aceptable
Pros:

Ubicación, limpieza

Cons:

Atención al usuario, mal funcionamiento del aire acondicionado

2026-09-13 • via Nuitee
M
Maria De Los Angeles • couple • co
10
Maravillosa experiencia
Pros:

Me parece un hotel muy transparente con su oferta, todo es tal cual se anuncia, el servicio al cliente supera mis expectativas.

Cons:

Todo me gusta de este hotel, seguiré regresando.

2026-09-09 • via Nuitee
H
Hanna • couple • us
4
Cons:

There was a party with karaoke next to our room, so we were unable to sleep with the noise. The staff tried to move our room, but when we were given the new keys, we tried to enter the new room and it was already occupied. The people in the room chased us down the hall and we feared for our safety. The staff had to relocate us several more times. We found out in the room that they did not update our new room in the system and had assigned someone else to our room, so the same thing could have happened to us.

2026-09-08 • via Nuitee
E
Eftihis • solo_traveller • gr
10
Pros:

La ubicación es perfecta

2026-09-07 • via Nuitee
L
Lavinia Elena • solo_traveller • ro
9
Pros:

Locația a fost curata, personalul a făcut curățenie o data la 2 zile.
Camera spatioasa, geamuri mari, luminoasa.
Nu a fost zgomotoasă deși hotelul este foarte tranzitat.
Patul foarte confortabil, atât salteaua cat și pernele.
Din lobby se putea lua cafea și apa toata ziua, puteai lua de la micul dejun și câteva chestii to go, am văzut persoane care făceau asta - fructe, cafea.

Cons:

Micul dejun - am stat 7 zile și micul dejun a fost acelasi în fiecare dimineață, exceptând 2 zile de weekend când noi ne-am putut face waffles singuri. În rest, destul de sărăcăcios- omleta, niște cartofi obosiți, chiftele de burgeri și intr o zi am avut Bacon în loc de acestea. Ovaz cu câteva toppinguri, 2 tipuri de fructe, cereale cu lapte și iaurt.

Nu ne-a interesat, însă poate e de ajutor cuiva - în camera exista și cuptor cu microunde plus o mica chicineta as spune, însă e total inutilizabile, neexistând nici măcar un tacâm.

2026-09-04 • via Nuitee
M
Mette • family_with_children • dk
6
Pros:

Morgenmaden var fin. børnene savnede vaflerne om mandag-onsdag. De nød dem om søndagen.

Cons:

dårlig sovesofa

2026-09-04 • via Nuitee
L
LORI • solo_traveller • us
9
2026-09-02 • via Nuitee
D
Doug • solo_traveller • us
10
Pleasant stay
Pros:

Nice staff, good breakfast, comfortable bed

Cons:

Shower pressure varied.

2026-09-01 • via Nuitee
J
Juan Perdomo • solo_traveller • do
8
Estadía de 11 noches con 2 adultos +2 niños.
Pros:

Personal realmente interesado en ayudar y alegre. Hay que darle la mano al gerente de recursos humanos por tan increíble gestión.

Cons:

La ubicación me dificultó tomar el tren blue line a diario. El shuttle no se para en la parada cumberland del CTA. Tengo que ir al ORD cada vez, para tomar el CTA y regresar, o caminar 17 minutos bajo el sol en calles no pensadas para peatones con niños. Contaba con un autobús PACE que dice google maps que pasa frente al hotel, al intentarlo nunca pasó. Parece que esta línea fue deshabilitada. Si este shuttle ddl hotel hiciera escala en cumberland, al precio que lo conseguí (us136 x noche x 2 adultosy 2 niños) le diera 5 estrellas ya que el desayuno, servicio y calidad de habitación lo vale.

2026-08-31 • via Nuitee
B
Ben • family_with_children • gb
8
2026-08-30 • via Nuitee
J
Jaterrica • family_with_children • us
4
Pros:

The location was good. Liked the indoor pool.

Cons:

Rooms are very outdated. Expected things to be more up-to-date for the price. Breakfast area could be organized to flow better.

2026-08-27 • via Nuitee
A
Agnieszka • family_with_children • pl
8
Spacious and shuttle bus service every 0,5 h
Pros:

The proximity of the airport and the shuttle bus. The rooms were spacious. Good for an airport overnight. That's it.

Cons:

No water in the room. Terrible breakfast, maybe standard locally but terrible for a European. I would welcome fresh rolls or croissants, some cheese or vegetables.

2026-08-27 • via Nuitee
R
ROBIN • solo_traveller • in
8
2026-08-25 • via Nuitee
J
Juan C. • family_with_children • us
8
Una estancia relajada
Pros:

La ubicación, y sus instalaciones

Cons:

El costo del parking, $33 por día ; y un olor a humedad en el piso donde me encontraba ubicado

2026-08-25 • via Nuitee
A
Asif Anvar • solo_traveller • gb
10
Pros:

Very good service

Cons:

Nice stuff

2026-08-24 • via Nuitee
D
D5955EIbrettg • Family • Saint Peters, Missouri
8
Decent Room for Flight Cancellations
Pros:

Our flight out of O'Hare got delayed, so we needed a place to stay overnight. I was able to book a room here as we walked to baggage claim, super convenient. The shuttle wasn't fancy, but got us from the airport to the hotel for no additional charge. The breakfast buffet was decent, the pool seemed to be clean, the hotel seems to be in a safe neighborhood - I walked to the nearby Walgreens twice. Unfortunately, the hotel was wildly humid, I'm guessing because of the storms that delayed our flight. The couch was damp, our towels were damp, the carpet was damp. The room didn't smell musty, so I figure it wasn't always like this.

2026-08-20 • via Tripadvisor
S
Shakira • family_with_children • us
7
2026-08-20 • via Nuitee
B
Brandon • solo_traveller • us
7
2026-08-19 • via Nuitee