Embassy Suites by Hilton Chicago Downtown Magnificent Mile

Hotels
•
Embassy Suites Hotels
8.2 (2995 reviews)
511 North Columbus Drive , Chicago , us
+1 312-836-5900

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Great staff
Nice rooms
Good location
Cons:
Long elevator wait times
High parking fees
Chaotic breakfast service

Categories

Cleanliness
8
The cleaning was done daily, everything was clean.
Service
9.2
Cruz was professional and helpful; Erin provided excellent support.
Location
8.7
The hotel's location is excellent, close to attractions and shops.
Room Quality
8.4
Nice rooms, especially with upgrades for great views.
Amenities
7.7
Wait times for elevators and chaotic breakfast venue.
Value for Money
8
Ridiculous fees complicate pricing; $61/night parking.
Food and Beverage
7.2
Monotonous breakfasts and chaotic operation.
Overall Experience
8.4
Phenomenal stay, great staff, several positives to balance negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 21:34

Property Description

Luxurious Suites with Stunning Views
Experience the ultimate comfort at Embassy Suites by Hilton Chicago Downtown Magnificent Mile. Indulge in spacious suites with separate living rooms and bedrooms, boasting flat-screen TVs and breathtaking Chicago skyline views.

Top-Notch Amenities for Every Guest
Take advantage of the heated indoor pool, well-equipped fitness centre, and versatile meeting spaces. Whether you're here for leisure or business, our amenities cater to all your needs.

Prime Location for Exploring Chicago
Located just steps away from popular attractions like Michigan Avenue and Millennium Park, our hotel offers easy access to the best of Chicago. Book now for an unforgettable stay at Embassy Suites Chicago Downtown Magnificent Mile.

Important information:

Please note that the entire property is completely non-smoking.

A surcharge will result in an early departure fee equal to one night’s room rate, and a late check-out fee applies.

Please note that elevator renovation work will be carried out from May 21, 2026, to July 31, 2026. Please expect longer elevator wait times during this periodGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ORD

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and costs USD 14.95 per 24 hours.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 59 per day.

Location

Guest Reviews

8.2
Based on 2995 reviews
Cleanliness: 8
Service: 9.2
Location: 8.7
Room Quality: 8.4
Amenities: 7.7
Value for Money: 8
Food and Beverage: 7.2
Overall Experience: 8.4
S
Satra • family_with_children • us
10
2026-07-25 • via Nuitee
M
marco • family_with_children • us
5
Pros:

Close to the places we visited

Cons:

Too busy with limited elevators

2026-07-25 • via Nuitee
G
Geoffrey • family_with_children • us
1
2026-07-23 • via Nuitee
N
nilam • couple • us
10
2026-07-23 • via Nuitee
P
PPenzo • couple • it
7
2026-07-22 • via Nuitee
D
Dudek • solo_traveller • us
10
2026-07-21 • via Nuitee
D
Dineshia • family_with_children • us
10
2026-07-21 • via Nuitee
N
Nicole • family_with_children • us
10
2026-07-20 • via Nuitee
T
Tracy • family_with_children • us
8
Pros:

Location and included breakfast and cocktails.

Cons:

Destination fee is a money grab. Only One bank of elevators working caused delays

2026-07-20 • via Nuitee
N
Niv • extended_group • il
8
2026-07-19 • via Nuitee
J
Joni • solo_traveller • au
1
Terrible and horrendously overpriced
Pros:

Nothing

Cons:

Staff were unfriendly. Check in took over an hour, meaning we missed the complimentary afternoon drinks by 2 minutes and they wouldn't do anything to extend that time for us. Bathrooms were filthy. We were given a room class different to what we booked and they did nothing to fix that. The cleaning staff at breakfast cleared our table preemptively, including our access pass. When we tried to get a new one, we were treated like criminals. They have sales staff prowling the lobby trying to upsell you to hilton programs. We left 3 days earlier than planned.

2026-07-18 • via Nuitee
J
Jacob • couple • us
10
2026-07-17 • via Nuitee
D
Darrell • family_with_children • us
7
Pros:

I liked that the hotel staff host (Candy) changed my room request.

2026-07-17 • via Nuitee
L
Laura • family_with_children • us
8
Great location, food was good and convenient. Parking charge was outrageous.
Pros:

Its location and cleanliness.

Cons:

We had to keep asking for towels because we did not receive enough.

2026-07-16 • via Nuitee
T
Tbana • extended_group • us
10
2026-07-16 • via Nuitee
C
Catharine • solo_traveller • us
10
2026-07-14 • via Nuitee
E
Emily • family_with_children • us
8
2026-07-14 • via Nuitee
M
Marlene • family_with_children • us
8
2026-07-14 • via Nuitee
J
James • solo_traveller • us
5
Pros:

Location to everything we wanted to walk to was great.

Cons:

When we walked into the room it smelled like cigarette smoke. The carpet and bathrooms were not very clean. Toilet had ring stains and tub was not clean. The mattress to the pull out bed was very terrible for even kids to sleep on. Sunk really bad. And lastly, the pillows and sheets for main bed were not good at all. But the biggest issue was the elevator situation, one set of elevators for all the guest in the hotel is down right terrible. Takes up to 30 minutes just to get on one in the morning. And the elevator to the parking garage broke down causing people with kids and luggage to take the stairs or walk in the street inside the garage.

2026-07-13 • via Nuitee
R
Ravindra • couple • in
10
2026-07-13 • via Nuitee