Embassy Suites by Hilton Chicago Downtown Magnificent Mile

Hotels
•
Embassy Suites Hotels
8.2 (2952 reviews)
511 North Columbus Drive , Chicago , us
+13128365900

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Great staff
Nice rooms
Good location
Cons:
Long elevator wait times
High parking fees
Chaotic breakfast service

Categories

Cleanliness
8
The cleaning was done daily, everything was clean.
Service
9.2
Cruz was professional and helpful; Erin provided excellent support.
Location
8.7
The hotel's location is excellent, close to attractions and shops.
Room Quality
8.4
Nice rooms, especially with upgrades for great views.
Amenities
7.7
Wait times for elevators and chaotic breakfast venue.
Value for Money
8
Ridiculous fees complicate pricing; $61/night parking.
Food and Beverage
7.2
Monotonous breakfasts and chaotic operation.
Overall Experience
8.4
Phenomenal stay, great staff, several positives to balance negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 21:34

Property Description

Luxurious Suites with Stunning Views
Experience the ultimate comfort at Embassy Suites by Hilton Chicago Downtown Magnificent Mile. Indulge in spacious suites with separate living rooms and bedrooms, boasting flat-screen TVs and breathtaking Chicago skyline views.

Top-Notch Amenities for Every Guest
Take advantage of the heated indoor pool, well-equipped fitness centre, and versatile meeting spaces. Whether you're here for leisure or business, our amenities cater to all your needs.

Prime Location for Exploring Chicago
Located just steps away from popular attractions like Michigan Avenue and Millennium Park, our hotel offers easy access to the best of Chicago. Book now for an unforgettable stay at Embassy Suites Chicago Downtown Magnificent Mile.

Important information:

Please note that the entire property is completely non-smoking.

A surcharge will result in an early departure fee equal to one night’s room rate, and a late check-out fee applies.

Please note that elevator renovation work will be carried out from May 21, 2026, to July 31, 2026. Please expect longer elevator wait times during this periodGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ORD

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and costs USD 14.95 per 24 hours.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 59 per day.

Location

Guest Reviews

8.2
Based on 2952 reviews
Cleanliness: 8
Service: 9.2
Location: 8.7
Room Quality: 8.4
Amenities: 7.7
Value for Money: 8
Food and Beverage: 7.2
Overall Experience: 8.4
D
DeVore • family_with_children • us
8
Amazing location, wonderful amenities, a great place for adults and/or families to stay.
Pros:

Very nice room for 2 adults and a teenager. The pull out couch in a room separate from the bedroom gave everyone the privacy they wanted. Beautiful hotel with large atrium eating area, nice food and drink selections on site, and a perfect location near the heart of Chicago. The city views from the 13th floor were amazing. We will definitely return.

Cons:

They have 4 elevators to get to rooms and two were out of order, which created an almost 10 minute wait to go downstairs during peak morning/breakfast hours. I'm sure it was temporary, so it was fine.

2026-07-11 • via Nuitee
K
Keifer Joy • family_with_children • us
5
2026-07-10 • via Nuitee
E
Erica • family_with_children • us
6
2026-07-10 • via Nuitee
D
Danique • couple • us
7
Great stay but the check-in process needs to be improved.
Pros:

My room was clean, great view, and fantastic location!

Cons:

Check-in. They kept calling gold and platinum members while the rest of us waited 25-30 minutes to be checked in. Someone came to bring us bottles of water while we were waiting.

2026-07-09 • via Nuitee
B
Birt • family_with_children • us
1
2026-07-09 • via Nuitee
E
EDGARDO • family_with_children • ve
10
2026-07-09 • via Nuitee
T
Teri • family_with_children • us
4
A solid stay overall with more positives than negatives.
Pros:

Overall, we had a good stay at the Embassy Suites by Hilton. The room was comfortable, and the staff was friendly. The breakfast options were excellent, with a great variety of hot and cold items that everyone in our family enjoyed.

Cons:

The hotel was undergoing interior construction during our visit. While it didn't impact our stay too much beyond having to navigate around one set of elevators, it would have been nice to know more about it in advance. My biggest disappointment was the additional add-on fees, which made the final cost higher than expected. Greater transparency about those charges would have been appreciated.

2026-07-08 • via Nuitee
S
Simmie • couple • us
10
2026-07-08 • via Nuitee
C
Colt • solo_traveller • us
10
Pros:

Very helpful and friendly staff

Cons:

Nothing

2026-07-08 • via Nuitee
E
Erica • couple • us
6
Pros:

The breakfast and chefs were great! House keeping kept our room clean.

Cons:

Expensive parking for guest, elevator down and front desk person was rude (male).

2026-07-07 • via Nuitee
L
Laura • family_with_children • us
10
Excellent, would stay here again, great location!
Pros:

Location was great, great views of the city. Attractions were walkable.

Cons:

Nothing

2026-07-07 • via Nuitee
D
David • solo_traveller • us
10
2026-07-06 • via Nuitee
Y
Young • couple • us
1
2026-07-06 • via Nuitee
C
Carlos • solo_traveller • us
5
Pros:

Surrounding

Cons:

Elevator under maintenance

2026-07-06 • via Nuitee
I
Ines • solo_traveller • us
1
Auwful and surprise charges
Pros:

The location & breakfast.

Cons:

Upon arriving at the room, my child found a pill on the carpet; only two elevators were working, and the wait time to go up or down was over 20 minutes. Additionally, there were surprise charges on top of what had already been paid via Booking.

2026-07-06 • via Nuitee
C
Claudette • family_with_children • us
4
They fixed all these issues with points, but for the price, none of it should have happened
Pros:

Room was clean and staff was very eager to please.

Cons:

The elevators were down and depending on the time took too long to get a ride. Also another thing they probably didn’t think about were people with disabilities who couldn’t take the steps. On 2 occasions my kiddos missed breakfast by the time they got downstairs. I had to go up and down the stairs 3 times at check in because my key wouldn’t work…..with several kids with disabilities. It just wasn’t realistic, and was overwhelming. There was a day also I was asked for parking at the gate although it was prepaid.

2026-07-05 • via Nuitee
C
Carmel • solo_traveller • us
7
Pros:

I found the staff to be exceptional.

Cons:

The hotel was dated and dingy!!

2026-07-04 • via Nuitee
S
Samirah • solo_traveller • us
3
2026-07-03 • via Nuitee
W
W9770XYseanb • Family
2
Truly horrible
Pros:

This was the worst hotel I’ve ever experienced in my 50 years of life. We brought our family on a vacation in Chicago and booked this hotel in the hopes of having a comfortable stay. We were told the rooms would accommodate a family of four comfortably. Unfortunately, the walls are paper, thin, and you can hear everyone all around you. Housekeeping is sparse and sporadic. We had to constantly call the front desk to get new towels and clean sheets. The air conditioner broke and we had to have someone come and repair it and even with the repair it was still weak, and this was during a very high heat wave week in the city. The Security is a joke. Kids were running all over knocking on doors and disrupting other families. The culture of the hotel seems to attract people who really just want to park their kids in a hotel room and go down to the lounge to drink. The breakfast area was a zoo in the morning. It was a messy buffet and very crowded. Long lines and complete chaos in the morning and during their happy hour. The beds are tiny and uncomfortable. They’re full-size beds are literally the size of a twin and can only sleep one person. The pullout couches are very uncomfortable Spend your money elsewhere.

2026-07-02 • via Tripadvisor
L
Lori • couple • us
7
Not enough seating for breakfast. Cheap amenities like paper and plastic cups in the room and one ply paper goods. Happy
Pros:

Location

Cons:

We were not told ahead of time that their elevators were being repaired, so all the many guests were left to use only 2 elevators. Created a lengthy delay for all.

2026-07-02 • via Nuitee