Hotel Ritz Ciudad de México

Hotels
8.7 (3401 reviews)
Francisco I. Madero 30, Centro , Mexico City , MX
+52 55 5130 0160

listing image 1
Show all photos
Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Restaurant
Room service
Terrace
Lift / Elevator
Laundry
See all facilities

Review Highlights

Pros:
Excellent, extremely central location (walking distance to Zócalo and attractions)
Friendly, helpful staff and good housekeeping
Rooms with comfortable beds and generally good room size
Clean hotel and well-maintained rooms
Early check-in accommodated by staff in several cases
Nice views from some rooms (street facades)
Good, substantial breakfast reported by some guests
Recommended by multiple guests
Cons:
Noise issues: thin walls and outdoor terrace causing late-night noise
Elevator problems/out of service during some stays
Parking is off-site and requires leaving car keys
Breakfast quality inconsistent (limited egg options, dry chilaquiles)
Taxi/Uber access problems during events or due to street closures
Some small bathrooms and limited storage in rooms
A few reports of less friendly staff interactions
Hot water slow to arrive on higher floors

Categories

Cleanliness
9.2
Multiple reviews praise the hotel as very clean and mention attentive housekeeping (including an instance of honest staff returning forgotten money), indicating a reliably high cleanliness level.
Service
9.2
Staff repeatedly described as friendly, helpful (early check-in, honest housekeeping). A few comments note less friendly interactions, but overall service sentiment is strongly positive.
Location
9.8
Consistently highlighted as excellent — extremely central, walking distance to Zócalo and many restaurants/attractions; multiple reviewers emphasize the prime location.
Room Quality
8.4
Rooms often noted as comfortable with good bed size and some large rooms, but there are recurring issues: noise (thin walls), occasional small bathrooms and hot water delay, so room quality is mixed.
Amenities
7.6
Several practical amenity problems reported: elevator out of service, parking off-site with key-handover, Uber/taxi access issues, and an outdoor terrace causing noise — amenities work but have notable shortcomings.
Value for Money
7.6
Some guests feel there are better options at the same price point despite the excellent location and cleanliness; value is adequate but not outstanding.
Food and Beverage
7.8
Breakfast receives mixed feedback: some praise a good, substantial breakfast while others mention limited egg options and dry chilaquiles, yielding a slightly below-excellent score.
Overall Experience
10
Overall sentiment skews very positive: many reviewers call it excellent, recommend the hotel, and highlight location, cleanliness and helpful staff — overall stays are highly satisfying despite some service/amenity issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:12

Property Description

Prime Location in the Heart of Mexico City
Hotel Ritz Ciudad de México, situated on lively Madero Street near Zócalo Square, offers classic rooms with free Wi-Fi and cable TV.

Delightful Dining Options
Indulge in authentic Mexican cuisine at the hotel's Madero restaurant or unwind with a drink at the bar. Room service is also available for a cozy night in.

Exploration at Your Doorstep
With key attractions like Bellas Artes Palace and Alameda Central Park a short stroll away, immerse yourself in the rich history of Mexico City.

Book now to experience the charm and convenience of Hotel Ritz Ciudad de México!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Please note that breakfast is not included for guests under 10 years old. The breakfast costs 150 MXN per child.

Groups of 9 or more rooms will have different policies and other supplements may apply.In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MEX

Location

Guest Reviews

8.7
Based on 3401 reviews
Cleanliness: 9.2
Service: 9.2
Location: 9.8
Room Quality: 8.4
Amenities: 7.6
Value for Money: 7.6
Food and Beverage: 7.8
Overall Experience: 10
M
Melody • couple • us
10
Pros:

Muy cercano al zócalo a algunos puntos de de interés ..súper bien el hotel todo

Cons:

Todo muy agradable

2026-10-31 • via Nuitee
M
Marco • family_with_children • mx
7
Hay mejores a ese rango de precio
Pros:

La ubicación excelente 👌

Cons:

El desayuno podría mejorar aunque estaba decente

2026-10-30 • via Nuitee
J
Jose • couple • us
8
Pros:

Location and walking to Zocalo was great. Many restaurants and stores nearby. Room size was awesome and they were able to get us in a room prior to check in time.

Cons:

Elevator from entrance to lobby was broken throughout our stay. Hot water in shower took a long time to come on, not sure if that had anything to do with being on the 6th floor.

2026-10-30 • via Nuitee
R
Ramirez • family_with_children • us
9
2026-10-28 • via Nuitee
G
Gloria • extended_group • mx
8
todo muy bien, menos es el parking
Pros:

las camas muy bien

Cons:

el parking exigen dejar las llaves del automóvil, y no especifica el hotel que esta a unas cuadras del hotel

2026-10-27 • via Nuitee
A
Alfonso • family_with_children • mx
10
2026-10-26 • via Nuitee
L
LOURDES • family_with_children • us
10
Pros:

El hotel muy limpio
Y la srita Angelina que limpio nuestra habitacion bien honesta se nos olvido el dinero y regresamos a buscarlo estaba intact llego limpio nuestra habitacion con esa honest iPad
Muchas Graciad

Cons:

El puso primero no tiene un asiento para descansar
El lobby en el segundo piso
Y los demas cuartos tomas otro elevador

2026-10-26 • via Nuitee
J
Jennifer A. • couple • mx
7
If I book again, I want a quieter location!
Pros:

Friendly and well located

Cons:

There was an outdoor terrace outside my room with tables and chairs for guests. Both nights, late arriving guests settled there after 11pm for loud conversations.

2026-10-25 • via Nuitee
A
andrespl • family_with_children • us
10
2026-10-24 • via Nuitee
L
Linda • family_with_children • mx
10
Pros:

Excelente ubicación desayuno saludos y amable la srita jazmín q es la única q puedo dar buenos comentarios

Cons:

No son muy amables

2026-10-24 • via Nuitee
C
Carlo • couple • us
9
Excellent service staff.
Pros:

Breakfast was lacking traditional egg plates.(only one egg choice available)

Cons:

Chilaquiles VERY DRY

2026-10-23 • via Nuitee
M
mario • couple • gt
9
Muy buena
2026-10-23 • via Nuitee
A
Adriana • family_with_children • mx
5
Pros:

Todo bien

Cons:

Que ya al salir del hotel pedimos un taxi para la tapo y no tuvieron 45 minutos parados y sin respuesta

2026-10-22 • via Nuitee
A
Ana Carolina • family_with_children • cr
10
2026-10-22 • via Nuitee
M
Marcela • couple • gt
6
2026-10-21 • via Nuitee
R
RACHID • extended_group • ma
8
2026-10-21 • via Nuitee
S
Salomón • family_with_children • mx
10
2026-10-20 • via Nuitee
J
Javier • family_with_children • us
10
Buen lugar . Recommended.
Pros:

Locacion, y limpieza,

Cons:

Elevador fuera de servicio,
Especialmente para personas mayores.

2026-10-20 • via Nuitee
I
IBARRA • family_with_children • mx
10
Maravillosa
Pros:

La ubicación me pareció excelente, xq hay lugares cerca para comer y conocer.

2026-10-20 • via Nuitee
J
Johann • solo_traveller • mx
9
2026-10-20 • via Nuitee