Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
24-hour front desk
Restaurant
Room service
Business center
Heating
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Cons:
Room quality needs improvement
Value for money concerns

Categories

Cleanliness
9.06
Rooms were clean and tidy, but some mentioned the need for updates.
Service
10
Staff were consistently mentioned as friendly, helpful, and attentive.
Location
9.53
Location was praised as convenient with close proximity to attractions.
Room Quality
8.57
Rooms were described as basic but comfortable; some needed updating.
Amenities
9.02
Good amenities, although a few guests suggested some updates.
Value for Money
8.05
Mixed reviews; some felt it was overpriced compared to competitors.
Food and Beverage
9.01
Breakfast received high praise for variety and quality.
Overall Experience
9.56
Overall stay was enjoyable, especially highlighted for service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 10:09

Property Description

Historic Charm in the Heart of Cusco

Modern Comforts: Novotel Cusco offers modern rooms with heating, cable TV, minibar, and room service 24/7. Some rooms even feature a flat-screen TV for added luxury.

Gastronomic Delights: Indulge in international and local cuisine at La Cave Restaurant or enjoy a drink at the bar. The heated patio, covered by a stunning glass ceiling, provides a unique dining experience.

Convenience at Your Fingertips: Benefit from free WiFi on public computers, a 24-hour reception, tour desk, and a second restaurant, Le Cote Jardin 365. Explore the nearby Plaza De Armas and the cathedral just 3 blocks away.

Experience the best of Cusco at Novotel. Book your stay now!

Important information:

Based on local tax laws, Peruvian citizens (and foreigners staying more than 59 days in Peru) must pay an additional fee of 18%. To be exempt from this 18% additional fee (IVA), a copy of the immigration card and passport must be presented.

Please note both documents are required for fee exemption. Guests who are not able to present both documents will be required to pay the fee.

Foreign business travelers who require a printed invoice, will also be charged the additional 18% regardless of the length of their stay in Peru. This fee is not automatically calculated in the total costs for the reservation.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CUZ

Location

Guest Reviews

9.1
Based on 800 reviews
Cleanliness: 9.06
Service: 10
Location: 9.53
Room Quality: 8.57
Amenities: 9.02
Value for Money: 8.05
Food and Beverage: 9.01
Overall Experience: 9.56
E
Eduardo • couple • br
10
Incrível !!!
Pros:

Hotel incrível ! Decoração, atendimento, café da manhã… nota 10 !

Cons:

Achei a rede wi fi fraca no quarto. No lounge e na área comum funcionava perfeitamente.

2026-10-23 • via Nuitee
M
Michelle • family_with_children • br
10
Pros:

O hotel é maravilhoso, atendimento primoroso dos funcionários, limpeza impecável e café da manhã sensacional.

Cons:

Fomos em família e gostamos de tudo.

2026-10-21 • via Nuitee
I
IACOV • couple • il
10
A good experience
Pros:

Good food and good proximity to city center.

Cons:

To expensive . Why there isn’t any coolant system only heaters. For such an expensive hotel i’de to have AC

2026-10-21 • via Nuitee
L
Lia Elisabete • family_with_children • br
10
Melhor escolha em CUSCO, super recomendo!
Pros:

Hotel lindo, charmoso e muito bem localizado! A localização é perfeita para explorar o centro histórico a pé e aproveitar tudo o que Cusco tem a oferecer. Uma excelente escolha para quem busca conforto, beleza e praticidade durante a estadia. Recomendo.

Cons:

n/a

2026-10-19 • via Nuitee
A
Ana Elisa • extended_group • br
9
2026-10-18 • via Nuitee
A
Ana Elisa • extended_group • br
9
2026-10-18 • via Nuitee
N
Nicolas • couple • pa
10
Viaje inolvidable
Pros:

Lo que más me gustó fue la atención de todo el personal y la excelente ubicación

Cons:

La decoración del cuarto podría ser un poco mejor, más moderna

2026-10-17 • via Nuitee
L
luc • solo_traveller • fr
8
Pros:

The building, old mansion and the location close to the historical center, yet in a quiet area.

Cons:

Food can be better.

2026-10-17 • via Nuitee
C
Camila • family_with_children • pe
10
Maravillosa
Pros:

La atención fue maravillosa.

Cons:

El cuarto no tenía aire acondicionado y hacía calor.

2026-10-13 • via Nuitee
P
pablo • solo_traveller • ar
10
Pros:

Todo perfecto

Cons:

Nada estaba todo genial

2026-09-15 • via Nuitee
B
Beilei • couple • us
6
2026-09-11 • via Nuitee
S
Simone Cristina • solo_traveller • br
10
2026-09-11 • via Nuitee
D
Daniele • couple • br
9
Ficamos só um dia, mas o hotel é lindo, confortável e organizado. Fica na melhor área de Cusco.
Pros:

Lobby é a coisa mais linda! 😍

Cons:

No checkout, não foi identificado nenhuma pendência de pagamento. Dps, o hotel fez contato c a gnt dizendo q a diária não havia sido paga. Fizemos o pagamento e não nos gerou prejuízo, mas o atendente deveria ter checado na saída para evitar maiores transtornos.

2026-09-11 • via Nuitee
N
Nachiket • couple • us
10
2026-09-10 • via Nuitee
H
HERON • couple • br
10
Espetacular
Pros:

Localização e estrutura do hotel excelentes. Decoração primorosa e conforto desejável pelas dificuldades de adaptação com altitude. Staff sempre prestativo, com destaque para as experiências do restaurante, cuja comida não fica atrás de nenhuma outra da cidade, inclusive com opções de menu degustação.

Cons:

Somente não me agradou a experiência com a agência de turismo interna, que a vendedora cobrou taxa de comissão de 10% para fechar os passeios.

2026-09-06 • via Nuitee
C
CESAR AGUSTO • family_with_children • pe
10
2026-08-31 • via Nuitee
F
Flor • couple • pe
8
Pros:

Lindo

2026-08-29 • via Nuitee
C
Cristian • couple • ar
8
Hermoso hotel en Cusco
Pros:

El desayuno y la ubicación

Cons:

Me tocó un linda habitación.. pero. Al estar al lado de la calle se escucha las bocinas de los sinuosos cuando los transferr buscan a dejan pasajeros . No es culpa del
Hotel pero es para que sepan los demás viajeros

2026-08-26 • via Nuitee
J
Jean Pierre • couple • pe
10
excelente
Pros:

La variedad del desayuno

Cons:

avisar el horario en el que cierran la puerta principal

2026-08-25 • via Nuitee
J
Jeice • couple • br
10
Pros:

Atendimento,educação dos funcionários

2026-08-19 • via Nuitee