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Facilities
Property facilities
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WiFi available
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Free WiFi
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Non-smoking rooms
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24-hour front desk
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Restaurant
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Room service
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Business center
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Heating
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Terrace
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Family rooms
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Garden
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Lift / Elevator
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Laundry
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Luggage storage
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Airport shuttle
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Bar
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Fax/photocopying
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Tour desk
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Facilities for disabled guests
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Ironing service
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Meeting/banquet facilities
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Sauna
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Dry cleaning
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Breakfast in the room
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Massage services
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Packed lunches
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Spa/wellness center
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Non-smoking throughout
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Daily housekeeping
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Airport shuttle (additional charge)
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Shuttle service (additional charge)
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Concierge service
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Special diet menus - on request
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Wheelchair accessible
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Kid meals
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Snack bar
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Wine/champagne
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Airport drop off
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Airport pick up
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Fruits
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Shuttle service
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Physical distancing in dining areas
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Key access
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Process in place to check health of guests
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Access to health care professionals
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Breakfast takeaway containers
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Key card access
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Happy hour
Review Highlights
Categories
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Property Description
Historic Charm in the Heart of Cusco
Modern Comforts: Novotel Cusco offers modern rooms with heating, cable TV, minibar, and room service 24/7. Some rooms even feature a flat-screen TV for added luxury.
Gastronomic Delights: Indulge in international and local cuisine at La Cave Restaurant or enjoy a drink at the bar. The heated patio, covered by a stunning glass ceiling, provides a unique dining experience.
Convenience at Your Fingertips: Benefit from free WiFi on public computers, a 24-hour reception, tour desk, and a second restaurant, Le Cote Jardin 365. Explore the nearby Plaza De Armas and the cathedral just 3 blocks away.
Experience the best of Cusco at Novotel. Book your stay now!
Based on local tax laws, Peruvian citizens (and foreigners staying more than 59 days in Peru) must pay an additional fee of 18%. To be exempt from this 18% additional fee (IVA), a copy of the immigration card and passport must be presented.
Please note both documents are required for fee exemption. Guests who are not able to present both documents will be required to pay the fee.
Foreign business travelers who require a printed invoice, will also be charged the additional 18% regardless of the length of their stay in Peru. This fee is not automatically calculated in the total costs for the reservation.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
Property Policies
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Parking
No parking available.
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Groups
When booking more than 7 rooms, different policies and additional supplements may apply.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 3 years old stay for free when using an available cot.
Children up to and including 16 years old stay for free when using an existing bed.
You haven't added any extra beds.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management. -
Internet
WiFi is available in public areas and is free of charge.
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Pets
Pets are not allowed.
Location
Guest Reviews
El hotel es muy bonito y acogedor, sus instalaciones coloniales se fusionan con la modernidad, realmente espectacular
Location and customer service
Price
La lobby la colazione lo staff
Camere basic per un 4stelle
1. Great location.
2. Continuous supply of Muna tea at hotel reception is appreciated
3. Rooms are spacious
4. In house ATM was convenient
5. Staff are welcoming
1. Rooms are dimly lit with just two small lamps. Furthermore, light from the window is blocked by neighbouring buildings. Overall led to a pretty dull room atmosphere.
2. Tea/coffee supplies are not replenished regularly by housekeeping
3. Phones didn’t work in our room
Comodidad de la habitacion, desayuno, atención del personal
Localização e cordialidade dos funcionários. Café da manhã muito bom tb.
Preço da diária acima da média.
Especial mención a la encargada del restaurante, la chica del abrigo gris
Excelente profesional
El baño no tiene manguera de ducha por lo que resulta incómodo si no quieres lávarte el cabello al ducharte.
A localização é ótima. A limpeza foi excelente. O atendimento foi excelente.
Beautiful property with kind helpful staff. We left our things there to go to Machu Picchu and were late coming back but they still held everything for us. One front desk staff (her name begins with a Y, I think it was Yanet) was very kind to us.
Our room was smaller than in other hotels
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