Hilton Charlotte University Place

Hotels
•
Hilton Hotels & Resorts
8.4 (967 reviews)
8629 JM Keynes Drive , Charlotte , US

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean rooms
Cons:
Issues with cleanliness
Bathroom size
Inconsistent amenities

Categories

Cleanliness
7.68
Overall clean with some issues noted, such as stains on washcloths and cleanliness complaints.
Service
9.15
Many reviews highlighted excellent staff service, with mentions of attentive and friendly customer service.
Location
9.19
Great location with proximity to amenities and attractions.
Room Quality
8.14
Rooms appreciated; however, some noted issues with bathroom size.
Amenities
7.67
Few amenities available; requests for more towels were unmet.
Value for Money
8.13
Good value, especially highlighted by guests who felt they received their money's worth.
Food and Beverage
8.68
Breakfast was praised, but service was inconsistent during busy periods.
Overall Experience
8.55
Generally positive stay experiences with good ratings from most categories.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 12:39

Property Description

Lakefront Accommodation with Modern Amenities
Located near UNC Campus, the Hilton Charlotte University Place offers spacious rooms and contemporary facilities. Enjoy free shuttle service and proximity to popular attractions like the Shoppes at University.

State-of-the-Art Fitness Center and Outdoor Pool
Stay active at the 24-hour fitness center or unwind by the outdoor swimming pool. Indulge in delicious meals at Edgewater Bar and Grille and stay connected with complimentary wireless internet.

Convenient Location for Exploring
With a prime location across from Carolinas Medical Center and close to Charlotte Motor Speedway, this hotel is ideal for both leisure and business travelers. Book now for a comfortable stay in Charlotte.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CLT

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.4
Based on 967 reviews
Cleanliness: 7.68
Service: 9.15
Location: 9.19
Room Quality: 8.14
Amenities: 7.67
Value for Money: 8.13
Food and Beverage: 8.68
Overall Experience: 8.55
A
Angela • couple • us
10
2026-09-18 • via Nuitee
G
George • couple • us
10
2026-09-17 • via Nuitee
N
Neeraj • family_with_children • us
9
2026-09-12 • via Nuitee
N
Nickesha • solo_traveller • us
8
2026-09-08 • via Nuitee
V
Vincent • couple • us
10
2026-09-08 • via Nuitee
R
Roselle • couple • us
10
Great customer service. A nice restaurant for food and drinks. The room were very clean and the Hallways were very quiet
Pros:

Very clean

Cons:

NA

2026-09-07 • via Nuitee
L
Linda • family_with_children • us
5
Marginal hotel with a higher price. Expect more from a Hilton.
Pros:

Not much.

Cons:

Eggs & potatoes barely warm. Not non- pork meat option. One toaster. Same breakfast buffet as you would get at a lower priced hotel.

2026-09-07 • via Nuitee
L
Lauren • solo_traveller • us
8
2026-09-04 • via Nuitee
A
Antoinette • couple • us
7
2026-09-04 • via Nuitee
N
Natashia • couple • us
10
2026-09-02 • via Nuitee
K
Kadiesha • couple • us
10
2026-08-30 • via Nuitee
C
Celecia Robinson • solo_traveller • us
10
Pros:

Nice, clean, and comfortable.

2026-08-28 • via Nuitee
E
Emily • family_with_children • us
9
Excellent! I would stay again
Pros:

The hotel was clean and comfortable. I felt safe. I stay there again

Cons:

I think the staff could have been a little friendlier. One of the ladies at check in was really sweet but all the others I encountered were not rude but not polite either

2026-08-25 • via Nuitee
C
Carl • couple • us
6
Cons:

There was a mix up with the night audit and it had us staying for 1 night instead of the 3 nights we booked and paid for. They came to our room to ask if we were going to leave and to ask for additional payment. I had to show them the email of the booking to resolve things.

2026-08-24 • via Nuitee
H
humphrey • family_with_children • us
7
2026-08-22 • via Nuitee
B
Brandi • family_with_children • us
6
The hotel was nice but overall I think we will skip staying here again in the future.
Pros:

The hotel was clean and the room was comfortable.

Cons:

The check in process was horrible. They only had 2 people working the front during a very packed time. Check in was at 4, this was the first time I’ve had an issue with being able to check in. There was no option for early check in and then after waiting for over 1.5 hours, the room still wasn’t clean after 4. We ended up having to leave and didn’t get to check in until after our event was over. It was around 1 am. Of course the only thing the hotel seemed concerned about was making sure you paid for parking and they had a card they could charge. I’ve never had an issue like this at any other Hilton hotel.

2026-08-18 • via Nuitee
J
Jerry • solo_traveller • us
10
2026-08-14 • via Nuitee
S
Shelby • couple • us
10
2026-08-13 • via Nuitee
E
Edgar • solo_traveller • us
10
Cons:

Paid parking was not advertised

2026-08-12 • via Nuitee
D
Dina • couple • us
10
2026-08-12 • via Nuitee