Hilton Charlotte University Place

Hotels
•
Hilton Hotels & Resorts
8.4 (944 reviews)
8629 JM Keynes Drive , Charlotte , us
+1 704-547-7444

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean rooms
Cons:
Issues with cleanliness
Bathroom size
Inconsistent amenities

Categories

Cleanliness
7.68
Overall clean with some issues noted, such as stains on washcloths and cleanliness complaints.
Service
9.15
Many reviews highlighted excellent staff service, with mentions of attentive and friendly customer service.
Location
9.19
Great location with proximity to amenities and attractions.
Room Quality
8.14
Rooms appreciated; however, some noted issues with bathroom size.
Amenities
7.67
Few amenities available; requests for more towels were unmet.
Value for Money
8.13
Good value, especially highlighted by guests who felt they received their money's worth.
Food and Beverage
8.68
Breakfast was praised, but service was inconsistent during busy periods.
Overall Experience
8.55
Generally positive stay experiences with good ratings from most categories.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 12:39

Property Description

Lakefront Accommodation with Modern Amenities
Located near UNC Campus, the Hilton Charlotte University Place offers spacious rooms and contemporary facilities. Enjoy free shuttle service and proximity to popular attractions like the Shoppes at University.

State-of-the-Art Fitness Center and Outdoor Pool
Stay active at the 24-hour fitness center or unwind by the outdoor swimming pool. Indulge in delicious meals at Edgewater Bar and Grille and stay connected with complimentary wireless internet.

Convenient Location for Exploring
With a prime location across from Carolinas Medical Center and close to Charlotte Motor Speedway, this hotel is ideal for both leisure and business travelers. Book now for a comfortable stay in Charlotte.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CLT

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.4
Based on 944 reviews
Cleanliness: 7.68
Service: 9.15
Location: 9.19
Room Quality: 8.14
Amenities: 7.67
Value for Money: 8.13
Food and Beverage: 8.68
Overall Experience: 8.55
C
Corey • solo_traveller • us
10
Pros:

Everything

Cons:

Everything

2026-07-23 • via Nuitee
F
Felicia • family_with_children • us
9
Hotel very clean and comfortable with no issues other than paying for parking
Cons:

I didn’t know I had to pay for parking but other than that I enjoyed the stay. Hotel very clean and the bed was comfortable.

2026-07-23 • via Nuitee
M
markellila • couple • us
8
2026-07-20 • via Nuitee
A
Alex • couple • us
9
2026-07-18 • via Nuitee
B
bridgettewhiter • Friends getaway • Charlotte, North Carolina
10
Dila Davenport
Pros:

I would like to that Dila Davenport she was the best very professional it was a pleasure staying at the hotel.

2026-07-16 • via Tripadvisor
E
Emanuel • couple • us
2
Very unfriendly and unwelcoming staff like the place but if this is how they are I’d never return there!!! Plus you have
Pros:

Nice property

Cons:

Staff sucked, we had 1 pillow in our room we called and went to the front desk several times and nobody could help and the attitudes were garbage

2026-07-14 • via Nuitee
C
Cedric • solo_traveller • us
8
Good
Pros:

Cleanest

Cons:

No air conditioning in hallways

2026-07-13 • via Nuitee
S
Shameka • couple • us
10
Everything was great! Ms. Carolyn are front desk is such a sweet soul.
Pros:

Perfect location

2026-07-12 • via Nuitee
B
Beverly • solo_traveller • us
10
2026-07-12 • via Nuitee
H
Hoori • solo_traveller • us
10
It’s a great place to stay
Pros:

Brand new building with excellent staff

Cons:

N/A

2026-07-11 • via Nuitee
J
Jordan • solo_traveller • us
1
2026-07-02 • via Nuitee
M
Michelle • solo_traveller • us
10
2026-06-30 • via Nuitee
T
Terry • extended_group • us
10
2026-06-26 • via Nuitee
A
Anthony • solo_traveller • us
9
2026-06-25 • via Nuitee
P
Person • solo_traveller • us
10
Pros:

Very nice and clean. Excellent service 💖

2026-06-23 • via Nuitee
K
Kayla • solo_traveller • us
10
2026-06-22 • via Nuitee
M
Maurice • couple • us
5
Pros:

It was close to everything

Cons:

The bed wasn't comfortable i couldn't adjust the temperature to be cold or hotter!!!! Had to pay for parking and I stayed at that hotel

2026-06-22 • via Nuitee
D
Dwayne • solo_traveller • us
10
Pros:

Love the room and the location

Cons:

It would be nice to have a sitting chair

2026-06-21 • via Nuitee
L
LGILMAN479 • Solo travel • Charlotte, North Carolina
10
A fine upscale hotel in the University area
Pros:

It had been a number of years since I've last done an overnight at this hotel, so I decided to stay again for a couple of nights. This full-service 12 story hotel overlooks a lake in a commercial development.

I stayed in room 410, a standard king bed room that didn't have a view of the lake (those cost extra). Oddly, the room numbering isn't the standard "odd numbers on one side, even numbers on the other side" scheme in just about every other hotel, which takes a bit to get used to. You'll need to scan your key card to take the elevator to upper floors, and it limits access to the specific floor that your room is on. More hotels should do this for added security. However, you'll have to meet food delivery drivers in the lobby.

The property has been renovated since my last visit. Most of the bathrooms now have walk-in showers, so if you need a bathtub, you'll probably have to go with an ADA-standard room. The room was clean and furniture was in good condition. A refrigerator and microwave were in the cabinet under the TV, which I'll mention since some other full-service hotels still don't have them. Wi-fi worked well except for a couple brief slowdowns.

Breakfast costs extra, so I didn't partake. I did grab dinner at their on-site restaurant, Edgewater. My burger was pretty good; the menu selection was a bit limited, and most meals besides salads or sandwiches were on the expensive side. Staff was friendly. The hotel offers outdoor pool and patio, as well as numerous conference and meeting rooms. Parking costs $10/night, and I always find parking charges for unsecured and uncovered parking lots to be a bit absurd (not to mention that parking was free when I last visited.)

The Hilton University Place is an older, full service hotel, with an attractive, upscale decor thanks to the recent renovations. My visit was without issue and as long as you don't mind parking fees and extra-cost breakfast, you can't go wrong with staying here.

2026-06-15 • via Tripadvisor
K
Kelvin • solo_traveller • us
10
2026-06-15 • via Nuitee