Hilton Charlotte University Place

Hotels
•
Hilton Hotels & Resorts
7.8 (705 reviews)
8629 JM Keynes Drive , Charlotte , US
+1 704-547-7444

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great location
Very clean rooms
Comfortable beds/rooms
Quiet hallways/rooms
Several staff praised as outstanding/professional (Noah, Belissa, others)
On-site restaurant
Easy/clean check-in experiences reported by some guests
Cons:
Paid parking frequently unadvertised and a common complaint
Slow or problematic check-in / night-audit mix-up
Mixed/unfriendly staff experiences for some guests
Breakfast quality and limited options (lukewarm, few non-pork choices)
Limited amenities (no vending, single toaster at breakfast)
Occasional room issues (tight bathroom access, missing pillow)
No air conditioning in hallways

Categories

Cleanliness
9
Consistently praised across reviews — multiple guests described rooms and common areas as 'very clean' or 'cleanest'; overall cleanliness is a strong point.
Service
8
Mixed sentiment: several guests singled out staff (Noah, Belissa and others) as outstanding and professional, while others reported unfriendly attitudes, a slow/understaffed check-in, and a night-audit mix-up.
Location
9.2
Frequently noted as 'perfect' or 'convenient' in multiple reviews — location is a clear positive for guests.
Room Quality
8.6
Rooms commonly described as comfortable and quiet; generally positive room comfort though isolated issues were reported (tight bathroom access, missing pillow).
Amenities
6.6
Several amenity complaints: paid parking (often not advertised), no vending, limited breakfast equipment/options, and no A/C in hallways; however on-site restaurant is available.
Value for Money
6.2
Perceived as somewhat overpriced by some guests — extra charges (parking), mediocre breakfast, and comparisons to lower-priced hotels reduced perceived value.
Food and Beverage
7
Mixed feedback: one guest praised the on-site restaurant, while breakfast buffet was criticized for lukewarm items, limited choices and few non-pork options.
Overall Experience
7.8
Overall impression balances strong cleanliness and location with notable service and amenity pain points (check-in issues, parking charges); aligns with the target overall rating.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:13

Property Description

Lakefront Accommodation with Modern Amenities
Located near UNC Campus, the Hilton Charlotte University Place offers spacious rooms and contemporary facilities. Enjoy free shuttle service and proximity to popular attractions like the Shoppes at University.

State-of-the-Art Fitness Center and Outdoor Pool
Stay active at the 24-hour fitness center or unwind by the outdoor swimming pool. Indulge in delicious meals at Edgewater Bar and Grille and stay connected with complimentary wireless internet.

Convenient Location for Exploring
With a prime location across from Carolinas Medical Center and close to Charlotte Motor Speedway, this hotel is ideal for both leisure and business travelers. Book now for a comfortable stay in Charlotte.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CLT

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.8
Based on 705 reviews
Cleanliness: 9
Service: 8
Location: 9.2
Room Quality: 8.6
Amenities: 6.6
Value for Money: 6.2
Food and Beverage: 7
Overall Experience: 7.8
K
Keisha • couple • us
8
2026-10-30 • via Nuitee
W
Wormley • couple • us
10
Location and everything you need in a hotel.
Pros:

Location and just a beautiful hotel.

2026-10-30 • via Nuitee
K
Katrina • couple • us
9
2026-10-29 • via Nuitee
T
Tony • couple • us
10
2026-10-28 • via Nuitee
M
Marnie • extended_group • us
10
Would stay again!
Pros:

Easy to check in. Since I had trouble with my previous place, they took pity and gave me a code for free parking. Very clean and quiet room.

2026-10-27 • via Nuitee
Y
Yesenia • solo_traveller • us
10
Hotel was great ! Perfect location staff was wonderful rooms were comfortable
Pros:

Location was perfect ! Hotel was beautiful

Cons:

Nothing

2026-10-22 • via Nuitee
M
melvin • couple • us
10
2026-10-17 • via Nuitee
D
Denise • couple • us
10
2026-10-13 • via Nuitee
W
Wayne • couple • us
5
It was ok. Charging for parking was petty.
Pros:

Location was convenient. Staff was friendly and accommodating.

Cons:

No vending on site. I had to squeeze between the bathroom door and the toilet to enter the bathroom.

2026-10-08 • via Nuitee
A
Angela • couple • us
10
2026-09-18 • via Nuitee
G
George • couple • us
10
2026-09-17 • via Nuitee
N
Neeraj • family_with_children • us
9
2026-09-12 • via Nuitee
N
Nickesha • solo_traveller • us
8
2026-09-08 • via Nuitee
V
Vincent • couple • us
10
2026-09-08 • via Nuitee
R
Roselle • couple • us
10
Great customer service. A nice restaurant for food and drinks. The room were very clean and the Hallways were very quiet
Pros:

Very clean

Cons:

NA

2026-09-07 • via Nuitee
L
Linda • family_with_children • us
5
Marginal hotel with a higher price. Expect more from a Hilton.
Pros:

Not much.

Cons:

Eggs & potatoes barely warm. Not non- pork meat option. One toaster. Same breakfast buffet as you would get at a lower priced hotel.

2026-09-07 • via Nuitee
A
Antoinette • couple • us
7
2026-09-04 • via Nuitee
L
Lauren • solo_traveller • us
8
2026-09-04 • via Nuitee
N
Natashia • couple • us
10
2026-09-02 • via Nuitee
K
Kadiesha • couple • us
10
2026-08-30 • via Nuitee