Hilton Garden Inn Richmond Innsbrook

Hotels
•
Hilton Garden Inn
8.2 (553 reviews)
4050 Cox Road , Short Pump , us
+1 804-521-2900

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Helpful and friendly staff
Good location
Cons:
Cleanliness issues
Inconsistent room quality

Categories

Cleanliness
5.55
Multiple complaints about dirtiness and unclean rooms.
Service
9.05
Generally positive feedback about staff being helpful, though service issues were mentioned.
Location
9.05
Location noted as decent and safe, with some mixed feelings on access.
Room Quality
6.55
Rooms were often described as tired and in need of remodeling.
Amenities
9.05
Adequate amenities mentioned, with a nice pool and good breakfast.
Value for Money
8.55
Value for the rate accurate, but parking fees raised concerns.
Food and Beverage
9.05
Breakfast was highlighted positively.
Overall Experience
8.75
Mixed feelings due to cleanliness issues, but generally pleasant stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 21:21

Property Description

Prime Location in Innsbrook Office Park: Located in Glen Allen, Virginia, the Hilton Garden Inn Richmond Innsbrook is surrounded by major corporations, offering convenience and accessibility to business travelers.

Modern Amenities for Comfort and Convenience: Guests can stay active in the fitness center, unwind in the indoor pool, and stay connected with free high-speed internet. The spacious guestrooms equipped with microwaves and mini-refrigerators ensure a comfortable stay.

Proximity to Key Businesses and Attractions: With Capital One and Wachovia offices nearby, along with easy access to the James River Plantations and downtown Richmond, guests can enjoy both work and leisure during their stay.

Book now to experience the perfect blend of business and leisure at the Hilton Garden Inn Richmond Innsbrook.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: RIC

Location

Guest Reviews

8.2
Based on 553 reviews
Cleanliness: 5.55
Service: 9.05
Location: 9.05
Room Quality: 6.55
Amenities: 9.05
Value for Money: 8.55
Food and Beverage: 9.05
Overall Experience: 8.75
C
Cheryl • couple • us
10
Stay wasn’t that long but I enjoyed the comfort of the hotel and the breakfast
Pros:

Good location and well maintained

Cons:

I liked everything about it

2026-08-27 • via Nuitee
W
Wright • solo_traveller • us
9
Pros:

Everything

Cons:

Everything

2026-08-25 • via Nuitee
D
David W • solo_traveller • us
7
Cons:

You need to do maintenance on your rooms.

2026-08-22 • via Nuitee
B
Brian • couple • us
5
The hotel looked a little run down. Could use a renovation. The carpet in the hallway looked bad.
Pros:

Checking in and out was easy.

Cons:

Breakfast wasn't complimentary. The continental breakfast was a separate charge.

2026-08-18 • via Nuitee
A
Aidan • solo_traveller • gb
6
2026-08-14 • via Nuitee
B
B163DElauras • Couples
4
Not Clean
Pros:

Friendly staff at check-in and location are the only things this aging hotel has left. Our room 318 was dirty. Mold in the bathroom, filthy exposed drain pipe, burn holes in the armchair, light fixtures either not working or burned out bulbs, linens for pullout in closet dirty. See the attached photos . The lobby is well worn and is using “stretch over” slipcovers on some of the furniture. Very sad state of affairs for a Hilton product

2026-08-11 • via Tripadvisor
M
McNutt • couple • us
8
2026-08-07 • via Nuitee
L
LaKeithsha • couple • us
1
I would like a refund
Pros:

I didn't stay

Cons:

My reservation were messed up,but when I arrived the air was out in the lobby, (Hot) still is today,,, Due to having no maintenance on the property The receptionist had to give hand the guest towel and plunger, to fix the toilet himself there were no clean room availables because their were no maid staff, So I didn't have the opportunity to stay, I ended up requesting a refund, hopefully I'll that back

2026-08-04 • via Nuitee
S
Sabrina • couple • us
10
2026-08-02 • via Nuitee
K
kylebT3899OL • Business
2
Worst Hilton Experience
Pros:

Probably the worst experience I’ve had at a Hilton Property especially as a Diamond Member. Had a leaky faucet in my sub-par king room and apparently it’s a hotel wide issue that’s know but no signage or additional info from staff to be warned. Just a bad experience and when I tried to talk to the staff all they could do was apologize for the inconvenience and to make matters worse there was no manager on duty!?! No manager at checkout when you’re turning over for the next business day? That’s ridiculous but now I know not to stay here next time I’m in town.

2026-07-22 • via Tripadvisor
Z
zakiyyah • solo_traveller • us
10
2026-07-22 • via Nuitee
P
Penda • extended_group • us
3
Pros:

The breakfast was equivalent to what other hotels provide complimentary.

Cons:

Upgrade to the facility is much needed, especially for the price that you charged.

2026-07-21 • via Nuitee
A
Ann Frances • solo_traveller • us
6
2026-07-18 • via Nuitee
S
Sonja • couple • us
10
It was just what we needed to rest up before continuing to the beach
Pros:

It was clean and quite. We arrived late

Cons:

N/A

2026-07-07 • via Nuitee
A
Alaina • extended_group • us
3
2026-07-02 • via Nuitee
L
Lionel • solo_traveller • us
10
2026-07-01 • via Nuitee
K
Katherine • couple • us
10
2026-06-29 • via Nuitee
W
Wendy • solo_traveller • us
3
The hotel needs an upgrade. Carpet, bedding, towels downstairs furniture. 
Pros:

Area

Cons:

It needs an upgrade on everything

2026-06-28 • via Nuitee
M
Marie • couple • us
4
2026-06-28 • via Nuitee
N
nancymJ387MK • Couples
10
Nice time
Pros:

It waa easy to find nice area close to everything. Our room was lovely. Staff waa very nice and helpful.

2026-06-23 • via Tripadvisor