Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Exceptional service
Good food quality
Convenient location
Cons:
Issues with cleanliness
Some wear in the rooms

Categories

Cleanliness
7.88
Reported issues with roaches and some comments about the room showing age.
Service
9.35
Multiple reviews highlight the exceptional service from staff, particularly Jorge.
Location
8.89
Good location near public transport and dining options, though not centrally located.
Room Quality
8.34
Generally comfortable rooms, but some complaints about the bathroom layout and wear.
Amenities
8.87
Amenities are generally good, with breakfast options but some concerns on price and selection.
Value for Money
8.83
Good value considering location and service, though breakfast is noted as expensive.
Food and Beverage
9.38
Food experience received positive remarks, especially service quality in the restaurant.
Overall Experience
8.85
Overall enjoyment highlighted by multiple guests, with solid recommendations.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 22:44

Property Description

Luxurious Accommodations
Experience luxury in every detail at Hyatt Regency Hesperia Madrid, from the 65" flat screen TV with ChromeCast to the Nespresso coffee maker and rain shower in each elegant room. Enjoy 24-hour room service and complimentary WiFi throughout the hotel.

Gourmet Dining Experiences
Indulge in a variety of culinary delights at our unique dining options. From creative cuisine at La Manzana restaurant to signature tapas and cocktails at Mery Bárbola, and innovative gastronomic proposals at Dani García's restaurants, your taste buds will be delighted.

Breathtaking Views and Business Facilities
Unwind at our rooftop gym with stunning views of Madrid, or host meetings in our 9 versatile meeting rooms and business center equipped with modern amenities. With a prime location near museums, shopping, and public transportation, Hyatt Regency Hesperia Madrid is the perfect choice for your next stay.

Important information:

Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Please note that people under 18 years, can only stay if they present an authorization granted by one of their parents or legal guardians, or if they are accompanied by them.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAD

Property Policies

  • Parking

    Private parking is possible on site (reservation is needed) and costs EUR 35 per day.

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.8
Based on 567 reviews
Cleanliness: 7.88
Service: 9.35
Location: 8.89
Room Quality: 8.34
Amenities: 8.87
Value for Money: 8.83
Food and Beverage: 9.38
Overall Experience: 8.85
J
Joyce • solo_traveller • es
10
2026-06-15 • via Nuitee
S
Saud • couple • sa
6
2026-06-12 • via Nuitee
P
Pierangelo • solo_traveller • ch
6
2026-06-11 • via Nuitee
A
AMJAD • couple • iq
7
2026-06-03 • via Nuitee
A
Alex • family_with_children • gi
5
2026-06-02 • via Nuitee
M
Mendez • solo_traveller • gt
9
Muy placentera
Pros:

El desayuno, la ubicación y el personal con servicio excelente

Cons:

El aire acondicionado no enfría bien

2026-05-31 • via Nuitee
E
Eduardo • solo_traveller • mx
9
Pros:

El personal es de primera.

Cons:

Qué un día llegamos a las 2:30pm y no estaba hecho el cuarto

2026-05-30 • via Nuitee
A
AnnaLeo25 • Family • Marbella, Costa del Sol, Province of Malaga, Andalucia
10
Hyatt Regency Madrid ahora es mi favorito!
Pros:

I chose this hotel because I wanted the perfect balance: a central location close to shops, restaurants, and major attractions, while still offering a peaceful atmosphere away from the noise and crowds.

We stayed for two nights and had a wonderful experience from the moment we arrived. The staff were exceptionally friendly, professional, and welcoming. I arrived early in the morning, and to my surprise, my room was already ready, so there was no need to wait. As an added bonus, I was kindly offered a room upgrade.

The hotel features a beautiful modern design, comfortable beds, and thoughtful amenities, including a coffee machine in the room. The breakfast selection was varied and plentiful, with something for every taste.

For those who enjoy staying active while traveling, the gym on the top floor is fantastic, offering stunning views while you work out.

I would also highly recommend trying the hotel’s lunch menu. The restaurant is every bit as good as many of the excellent dining options in the area. There is a choice of several dishes, the service is fast and attentive, and the food is delicious.

One more detail worth mentioning: if you travel with a dog, this hotel is pet-friendly, making it a great choice for pet owners.

The hotel itself, its location, and the outstanding staff exceeded all my expectations. I visit Madrid frequently, and I will definitely be returning on my next trip.

2026-05-29 • via Tripadvisor
J
Jacek • couple • se
6
2026-05-29 • via Nuitee
O
Ocampo • solo_traveller • es
10
Pros:

Todo referente a mi mascota todo muy bien tendrían lo único que poner cepillos dentales de resto todo muy bien recomendable

2026-05-28 • via Nuitee
E
Etéreo Armando • solo_traveller • pa
10
Recomendado
Pros:

Es un hotel muy lindo, la comida muy buena y el personal muy amable

2026-05-28 • via Nuitee
P
Pia • solo_traveller • de
10
Pros:

Das Hotel war sehr schön und komfortabel eingerichtet. Auch das Personal war super und extrem hilfsbereit. Wir haben uns rundum wohlgefühlt und kommen definitiv zurück.

2026-05-28 • via Nuitee
1
164edisonr • Business
10
Good value
Pros:

Excellent location and consistent service. The food was great and the spaces used were well organized. I would stay in again if necessary.

2026-05-27 • via Tripadvisor
S
Sanjeev • solo_traveller • ch
9
would stay here again
Pros:

Room was good, breakfast was Ok

Cons:

Breakfast could ahve been a little more elaborate.

2026-05-25 • via Nuitee
M
Mariana • couple • pe
8
2026-05-24 • via Nuitee
T
Tomas • couple • es
9
2026-05-24 • via Nuitee
M
María • couple • es
8
Buen alojamiento
Pros:

La ubicación

Cons:

En general nada, pero habitaciones bastante normales para ser un hotel de 5 estrellas

2026-05-20 • via Nuitee
J
JMCARRASFER • couple • es
10
MAGNIFICO HOTEL EN TODOS LOS SENTIDOS
2026-05-20 • via Nuitee
V
Vladimir Ermakov • family_with_children • ru
10
2026-05-18 • via Nuitee
N
Noemie • family_with_children • ch
8
Bon rapport qualité prix
Pros:

Très bon petit déjeuné. Chambre propre, fonctionnelle et confortable. Douche à l'italienne appréciée.

Cons:

Le restaurant petite salle et pas très confortable.

2026-05-17 • via Nuitee