Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Exceptional service
Good food quality
Convenient location
Cons:
Issues with cleanliness
Some wear in the rooms

Categories

Cleanliness
7.88
Reported issues with roaches and some comments about the room showing age.
Service
9.35
Multiple reviews highlight the exceptional service from staff, particularly Jorge.
Location
8.89
Good location near public transport and dining options, though not centrally located.
Room Quality
8.34
Generally comfortable rooms, but some complaints about the bathroom layout and wear.
Amenities
8.87
Amenities are generally good, with breakfast options but some concerns on price and selection.
Value for Money
8.83
Good value considering location and service, though breakfast is noted as expensive.
Food and Beverage
9.38
Food experience received positive remarks, especially service quality in the restaurant.
Overall Experience
8.85
Overall enjoyment highlighted by multiple guests, with solid recommendations.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 22:44

Property Description

Luxurious Accommodations
Experience luxury in every detail at Hyatt Regency Hesperia Madrid, from the 65" flat screen TV with ChromeCast to the Nespresso coffee maker and rain shower in each elegant room. Enjoy 24-hour room service and complimentary WiFi throughout the hotel.

Gourmet Dining Experiences
Indulge in a variety of culinary delights at our unique dining options. From creative cuisine at La Manzana restaurant to signature tapas and cocktails at Mery Bárbola, and innovative gastronomic proposals at Dani García's restaurants, your taste buds will be delighted.

Breathtaking Views and Business Facilities
Unwind at our rooftop gym with stunning views of Madrid, or host meetings in our 9 versatile meeting rooms and business center equipped with modern amenities. With a prime location near museums, shopping, and public transportation, Hyatt Regency Hesperia Madrid is the perfect choice for your next stay.

Important information:

Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Please note that people under 18 years, can only stay if they present an authorization granted by one of their parents or legal guardians, or if they are accompanied by them.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAD

Property Policies

  • Parking

    Private parking is possible on site (reservation is needed) and costs EUR 35 per day.

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.8
Based on 587 reviews
Cleanliness: 7.88
Service: 9.35
Location: 8.89
Room Quality: 8.34
Amenities: 8.87
Value for Money: 8.83
Food and Beverage: 9.38
Overall Experience: 8.85
K
Krishna • family_with_children • in
10
Must stay once in Madrid!
Pros:

The rooms and service!

Cons:

Nothing!

2026-07-23 • via Nuitee
C
CRISTINA • couple • ar
10
Perfecta
Pros:

Todo

Cons:

Nada

2026-07-20 • via Nuitee
J
Jane • solo_traveller • gb
10
Attentive staff. Really lovely comfortable room although a touch dated.
Pros:

Location

Cons:

No pool.

2026-07-19 • via Nuitee
M
Manal • solo_traveller • gb
9
Pros:

Breakfast was brilliant with many selections

Cons:

No toilet privacy
The bathroom door was transparent

2026-07-18 • via Nuitee
R
Rafa • solo_traveller • sa
10
2026-07-17 • via Nuitee
E
Elisa • couple • es
9
Pros:

Ubicación, personal estupendo y muy cómodo

2026-07-11 • via Nuitee
A
Augusto • couple • cl
9
Excelente Servicio con estacionamiento pagado
2026-07-09 • via Nuitee
I
Iuliia • family_with_children • ge
8
2026-07-08 • via Nuitee
E
Eylem • family_with_children • tr
10
2026-07-07 • via Nuitee
F
Fatema • solo_traveller • ae
7
2026-07-01 • via Nuitee
2
210ahmmeds • Solo travel
8
Best staff and the hotel amazing
Pros:

"Dear Management, I wanted to share that I had a wonderful breakfast today. Your staff members Pablo, Claudia, and Javier provided excellent service. They all did a fantastic job!"
Please do reward them for their excellent service

2026-06-30 • via Tripadvisor
D
Denisse-Meda • family_with_children • ro
4
The hotel was far too expensive for the quality offered, with poor value for money, minimal amenitie
Cons:

Very poor value for money and unclear communication at reception

I stayed at this hotel for two nights and, honestly, I found the price far too high for the conditions offered. The invoice shows 340 EUR for the first night and 341 EUR for the second night, a total of 681 EUR for two nights.

The room did not offer anything special that could justify such a high rate. The amenities were minimal: only one bottle of still water and one shower cap, although there were two guests staying in the room.

Another unpleasant aspect was the lack of clarity regarding the amounts charged or held on the card. At reception, we were told that 50 EUR per person would be held as a guarantee and refunded later, but the explanation was not clear. Communication with the reception staff was difficult, both in Spanish and in English, which created confusion regarding payments and possible deposits.

Overall, the experience was not what I expected from a Hyatt Regency hotel and definitely did not justify the price paid. The value for money was very poor.

2026-06-28 • via Nuitee
J
jordi • solo_traveller • es
8
Pros:

La habitación no es de un 5 estrellas.

Cons:

La habitación.

2026-06-28 • via Nuitee
K
Kateryna • couple • ua
9
2026-06-28 • via Nuitee
M
MtcbBlaineWA • Business • North Vancouver, British Columbia
10
Top Madrid Option!
Pros:

Top Hyatt option in Madrid- great
Location staff and rooms.
As a Globalist was upgraded to a great suite with great views. Good A/C.

Hotel has regency club with all day snacks available. Breakfast had a lot of options- this is my new Madrid hotel!!

Easy access to hotel and easy for Uber/Cabify drop off and pick up!

2026-06-27 • via Tripadvisor
A
antonio • couple • es
8
2026-06-24 • via Nuitee
V
VC360 • Family • Santa Barbara, California
10
Wonderful stay
Pros:

Fantastic stay with my daughter. Staff were very attentive and hotel really nice. Great breakfast options. Will come back soon.

2026-06-22 • via Tripadvisor
E
elizabethcW1221VP • NONE • San Diego, California
10
A great way to start a vacation in Spain
Pros:

Location
Conveniently located within bus stops and the Metro and about 30 minutes via Uber from the airport and 15 minutes from the train station.

Atmosphere
Elegant

Room
We were upgraded to a Premium room. It was luxurious and spacious. Housekeeping was excellent and made sure we had all that we needed as we got to our room.

Noise Level
Very quiet and relaxing.

Service
Excellent service at the front desk, bellhop, the breakfast buffet, and housekeeping. We ordered room service and had to call back to follow-up on the order. The front desk promptly corrected the oversight.

Before our trip, I sent a message to the hotel that we were celebrating my sister's retirement. The hotel provided a special dessert tray to surprise my sister. Thank you very much for this! She really appreciated the surprise and made our trip much more special.

2026-06-22 • via Tripadvisor
M
monalisa43a • Business • Nassau, New Providence Island, Bahamas
8
Exceptionally Charming with outstanding service
Pros:

Charming property with great location, service, appropriately decorated and well appointed rooms with great ‘home away from home’ amenities

2026-06-22 • via Tripadvisor
A
ACT • solo_traveller • it
9
2026-06-21 • via Nuitee