Quality Inn & Suites Council Bluffs - Omaha East

Hotels
•
Quality Inn
5.2 (533 reviews)
3537 West Broadway , Council Bluffs , US
+1 712-328-3171

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Cons:
Dirty rooms
Poor housekeeping

Categories

Cleanliness
2.14
Multiple reviews highlighted serious cleanliness issues, including dirty rooms, sticky floors, and blood-stained sheets.
Service
7.51
The front desk staff received positive comments, though housekeeping was criticized for rudeness and poor service.
Location
8.15
The hotel is conveniently located next to attractions, which is a positive aspect noted by multiple reviewers.
Room Quality
3.1
Numerous complaints about room conditions, including broken amenities, pest issues, and overall disrepair.
Amenities
4.13
Amenities such as the pool and TV were mentioned negatively; however, basic features were noted.
Value for Money
5.09
Given the low quality of accommodations, value for money was considered poor by most guests.
Food and Beverage
6.14
Breakfast received mixed reviews, but was noted as decent, raising the overall sentiment slightly.
Overall Experience
5.31
Overall experience reflects significant dissatisfaction, making it unlikely guests would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 15:16

Property Description

Indulge in Comfort and Convenience

Relax by the Pool: Enjoy a refreshing dip in the indoor pool during your stay at Quality Inn & Suites.

Start Your Day Right: Delight in a complimentary continental breakfast to kickstart your morning before exploring Council Bluffs.

Modern Amenities for a Pleasant Stay: From in-room refrigerators to free Wi-Fi, our hotel ensures you have all you need for a comfortable stay.

Plan your visit to Council Bluffs today and experience the convenience and comfort firsthand at Quality Inn & Suites near I-480 and I-29.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: OMA

Location

Property Accessibility

Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

5.2
Based on 533 reviews
Cleanliness: 2.14
Service: 7.51
Location: 8.15
Room Quality: 3.1
Amenities: 4.13
Value for Money: 5.09
Food and Beverage: 6.14
Overall Experience: 5.31
R
Roubideaux • solo_traveller • us
7
Pros:

Shower

Cons:

The noise

2026-09-18 • via Nuitee
L
Leonard • solo_traveller • us
5
Pros:

No comment didn't enjoy the stay.

Cons:

Rochester in bathroom

2026-09-15 • via Nuitee
J
Jazmin • couple • us
1
Pros:

Really upset wasn’t what it look like in the pictures

Cons:

Bad smell , dirty sheets , stain and dirty mattress, wasn’t like what they put in pictures false advertisement

2026-08-24 • via Nuitee
B
Bedsual • solo_traveller • us
1
Pros:

Nothing was acceptable. How is this even a establishment you would support.

Cons:

Everything

2026-08-19 • via Nuitee
A
Allyn • solo_traveller • us
1
2026-08-17 • via Nuitee
L
lexia • solo_traveller • us
1
Never go here
Pros:

Nothing about it

Cons:

Everything. There was cockroaches and rooms were not clean at all. Bed sheets were still dirty. Nothing but druggies run this place.

2026-08-09 • via Nuitee
L
Lillian • extended_group • us
1
2026-08-06 • via Nuitee
D
Dasia • couple • us
7
2026-08-06 • via Nuitee
K
Kurston • solo_traveller • us
1
Horrible ran down dump
Pros:

Nothing

Cons:

There was a shooting during the stay, walls had holes, too many crack heads

2026-08-05 • via Nuitee
J
John • couple • us
7
Disappointed
Pros:

Location was near the downtown of Omaha

Cons:

The television in my room didn’t work and never got fixed while there

2026-08-04 • via Nuitee
L
Leo • family_with_children • us
1
Not a very good place to stay.
Pros:

Nothing

Cons:

The facility is poorly maintained. Management does not care about complaints. The place smells terrible. The side entrances smell like piss. They don’t come clean your room during the day. Breakfast that’s questionable.If you’re looking to watch an episode of cops live this is the best place to be. At one .8 squad cars had someone at gunpoint right outside my window. Another moron was playing their music in the parking lot for hours on end and management just told me to close my window. The second night I was there cops again. So if you’re looking for a safe place to stay this is not it. The place is absolutely terrible. It’s full of crackheads and prostitutes.Would not recommend to my worst enemy.

2026-08-03 • via Nuitee
T
Tina • couple • us
1
2026-08-03 • via Nuitee
T
Tina • solo_traveller • us
1
Pros:

Nothing

Cons:

Everything

2026-08-03 • via Nuitee
B
Bonnell • couple • ca
3
Needed to save money, would have stayed else where if the photos were up to date
Pros:

Location to casino

Cons:

Smell, broken windows, stains on wall in room, missing light bulbs, and people sleeping in cars in parking lot

2026-08-02 • via Nuitee
T
Timothy • solo_traveller • de
1
Pros:

Nothing

Cons:

Everything was dirty and moldy

2026-07-21 • via Nuitee
A
Angeles • family_with_children • us
7
Normal
Pros:

Espacioso

Cons:

Suciedad y desayuno malo

2026-07-21 • via Nuitee
D
Duprey • couple • us
5
Will not stay again just because no pool and horrible smell in hallways
Pros:

The room was clean

Cons:

the hallway carpets are stained and smell like animal pee. The pool was not working at all.

2026-07-21 • via Nuitee
B
Brentlinger • solo_traveller • us
7
2026-07-21 • via Nuitee
B
Brittany • solo_traveller • us
5
2026-07-20 • via Nuitee
C
Charlene • solo_traveller • us
1
Pros:

The pool

Cons:

The room smelled like dog pee. A roach fell from the ceiling onto my head in the bathroom. The bathroom sink kept filling up and not draining.

2026-07-20 • via Nuitee