Best Western Capistrano Inn

Hotels
•
Best Western
7.6 (791 reviews)
27174 Ortega Highway , San Juan Capistrano , us
+1 949-493-5661

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Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Business center
Heating
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Review Highlights

Pros:
Friendly staff
Great location
Good breakfast options
Cons:
Cleaning issues
Noisy rooms
Old decor

Categories

Cleanliness
6.24
Several reviews mentioned issues with cleanliness, including old and dirty rooms.
Service
8.71
Front desk staff received positive remarks for friendliness and assistance.
Location
8.25
Location was frequently praised as perfect for accessing nearby attractions.
Room Quality
6.7
Mixed feedback regarding room quality, with reports of odors and noise.
Amenities
7.73
Amenities like breakfast received some praise, but there were complaints about specifics.
Value for Money
7.69
General sentiment was acceptable, aligning with price and expectations.
Food and Beverage
7.74
Breakfast options had positive comments but some criticisms exist.
Overall Experience
7.71
Overall stay was fairly positive despite some significant issues mentioned.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 03:52

Property Description

Convenient Location

Located off Interstate 5, Best Western Capistrano Inn is conveniently situated near major attractions such as The Shops at Mission Viejo Mall and Mission San Juan Capistrano.

Comfortable Accommodations

Each room at our inn is equipped with modern amenities including a microwave, refrigerator, and coffee machine. Guests can also enjoy the cozy seating area, work desk, and balconies available in select room types.

Relaxing Amenities

Guests can unwind by the outdoor pool or in the hot tub, shop at the gift shop, and benefit from our 24-hour front desk service.

Book your stay at Best Western Capistrano Inn for a relaxing and enjoyable experience.

Important information:

Pet policy: This property allows up to two dogs in a room. Pet fee is applicable, please contact hotel for more information.

The size limit for one dog is 80 pounds. Other pet types (e.g. cats) may be allowed upon the hotel’s approval prior to arrival.

Parking is free for your first car, however, any additional cars will be subject to a $10/night fee"

Please note that the hotel will begin renovations in guest rooms and expect noisy conditions from 8AM to 5PM during the week.

Please note that the guest laundry is also temporarily unavailable.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SNA

Property Policies

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs USD 10 per day.

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: No
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

7.6
Based on 791 reviews
Cleanliness: 6.24
Service: 8.71
Location: 8.25
Room Quality: 6.7
Amenities: 7.73
Value for Money: 7.69
Food and Beverage: 7.74
Overall Experience: 7.71
L
Lopez • solo_traveller • us
8
2026-07-25 • via Nuitee
J
Jose • family_with_children • us
10
It was a really good vacation me and my family had the best vacation ever .
Pros:

The location it was really nice. And the property was upgraded.

Cons:

Nothing everything was excellent.

2026-07-24 • via Nuitee
J
james • solo_traveller • us
9
2026-07-23 • via Nuitee
D
Don • family_with_children • us
9
Cons:

Floor was dirty but once we mentioned it, it was cleaned immediately and very well.

2026-07-21 • via Nuitee
P
Paul • solo_traveller • us
10
Solid front desk service - huge bed - spotless room
Pros:

Spotlessly clean, large room, huge king bed (I'm 6' 1" and could sleep all angles - up/down, sideways, diagonally - without touching the sides!); very well-equipped room, great facilities, all mod cons, fabulous TV channels, plus the staff members on the front desk - especially Terence (I think that was his name) - were excellent.

Hugely satisfied with the room and price. Thank you.

Cons:

The lady serving the breakfast was working extremely hard to satisfy everybody's requests, but she didn't have a lot to work with. Breakfast was the biggest disappointment as it was pretty sparse and very basic.

The hotel is also a stone's throw from the freeway so expect some traffic noise, but not a deal breaker, especially if you have the TV on.

2026-07-20 • via Nuitee
M
Mario • extended_group • mx
8
Solo por una noche para seguir manejando.
Pros:

Solo pasamos la noche ahí. Actualmente el hotel está en remodelación, así que hay un mix entre areas remodeladas y areas que se ven viejas. La habitación bastante amplia y en buen estado. Un desayuno muy completo aunque el área de comedor también está en plena remodelación.

Cons:

Me tocó una habitación en el area que aún no se remodela, el aire acondicionado era muy ruidoso y vimos un par de cucarachas y un pequeño nido de arañas. Aún así no diría que la habitación estuvo sucia.

2026-07-19 • via Nuitee
B
Brian • solo_traveller • us
8
2026-07-15 • via Nuitee
T
Thomas • solo_traveller • us
9
Pros:

Balcony. Breakfast.

2026-07-13 • via Nuitee
M
Michael • solo_traveller • us
10
2026-07-13 • via Nuitee
K
kelvin • extended_group • de
3
Schlaflos und Nicht so schön
Pros:

Lage und frühstück.

Cons:

Harte durchgelegen Matratzen und altes kaputtes Badezimmer mit verrottete holz leisten plus Ameisen befall.

2026-07-08 • via Nuitee
R
Roberta • family_with_children • br
8
Place needs a renewal
Pros:

Good breakfast, does not have a lot of options, but enough (omelet, bagels, sausage, fruits, yogurt).

Cons:

Due to the old tiles floor, the housekeeper’s car makes a lot of noise (enough to wake me up). The furniture is worn up (drawers don’t close anymore).

2026-07-07 • via Nuitee
T
Titus • family_with_children • us
8
2026-07-06 • via Nuitee
R
Robert • solo_traveller • us
10
2026-07-05 • via Nuitee
A
Ann • solo_traveller • us
10
Pros:

Hotel was clean, spacious room, comfortable and walking distance to the things we wanted to see and do. Breakfast was a nice perk.

Cons:

Our short stay.

2026-07-04 • via Nuitee
D
DONNA • family_with_children • us
4
it was fare
Pros:

Location and staff very good

Cons:

bathroom way to small
Miss breakfast.arrived at 9:45 nothing left

2026-06-22 • via Nuitee
G
Guzman • family_with_children • us
8
2026-06-21 • via Nuitee
• couple • us
10
2026-06-18 • via Nuitee
L
Liliana • couple • us
10
2026-06-17 • via Nuitee
J
John • couple • us
5
Pros:

My room was clean

Cons:

Need updating and the price was high

2026-06-15 • via Nuitee
K
Karina • extended_group • us
8
Friendly staff. No elevators that I know of. So I’d keep that in mind if you can climb stairs. Overall decent stay!
Pros:

Breakfast was great and staff was friendly. The beds were OK and the room fairly clean.

Cons:

Carpet was lifting up at the edge as soon as you came into the room. Room was decently clean. There weren’t any elevators that I know of. We did look around, but we couldn’t find any.

2026-06-13 • via Nuitee