Best Western Capistrano Inn

Hotels
•
Best Western
7.6 (816 reviews)
27174 Ortega Highway , San Juan Capistrano , US
+1 949-493-5661

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Business center
Heating
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Review Highlights

Pros:
Friendly staff
Great location
Good breakfast options
Cons:
Cleaning issues
Noisy rooms
Old decor

Categories

Cleanliness
6.24
Several reviews mentioned issues with cleanliness, including old and dirty rooms.
Service
8.71
Front desk staff received positive remarks for friendliness and assistance.
Location
8.25
Location was frequently praised as perfect for accessing nearby attractions.
Room Quality
6.7
Mixed feedback regarding room quality, with reports of odors and noise.
Amenities
7.73
Amenities like breakfast received some praise, but there were complaints about specifics.
Value for Money
7.69
General sentiment was acceptable, aligning with price and expectations.
Food and Beverage
7.74
Breakfast options had positive comments but some criticisms exist.
Overall Experience
7.71
Overall stay was fairly positive despite some significant issues mentioned.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 03:52

Property Description

Convenient Location

Located off Interstate 5, Best Western Capistrano Inn is conveniently situated near major attractions such as The Shops at Mission Viejo Mall and Mission San Juan Capistrano.

Comfortable Accommodations

Each room at our inn is equipped with modern amenities including a microwave, refrigerator, and coffee machine. Guests can also enjoy the cozy seating area, work desk, and balconies available in select room types.

Relaxing Amenities

Guests can unwind by the outdoor pool or in the hot tub, shop at the gift shop, and benefit from our 24-hour front desk service.

Book your stay at Best Western Capistrano Inn for a relaxing and enjoyable experience.

Important information:

Pet policy: This property allows up to two dogs in a room. Pet fee is applicable, please contact hotel for more information.

The size limit for one dog is 80 pounds. Other pet types (e.g. cats) may be allowed upon the hotel’s approval prior to arrival.

Parking is free for your first car, however, any additional cars will be subject to a $10/night fee"

Please note that the hotel will begin renovations in guest rooms and expect noisy conditions from 8AM to 5PM during the week.

Please note that the guest laundry is also temporarily unavailable.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SNA

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: No
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

7.6
Based on 816 reviews
Cleanliness: 6.24
Service: 8.71
Location: 8.25
Room Quality: 6.7
Amenities: 7.73
Value for Money: 7.69
Food and Beverage: 7.74
Overall Experience: 7.71
K
Kathleen • couple • us
5
Pros:

Breakfast was eatable, but not the best

Cons:

Place was run down

2026-09-12 • via Nuitee
E
Estela • couple • us
10
Very nice and easy…everything was clean
Pros:

Clean

2026-09-09 • via Nuitee
R
Rick • couple • us
3
The worst
Pros:

Staff

Cons:

Room 420 dissaster, room has structural issues leans badly bed tilted, tub wouldnt drain too many issues, construction going on fumes from paint

2026-09-08 • via Nuitee
B
Balqis • family_with_children • us
3
Pros:

Overall was fine

Cons:

Ants ! There was so many ants climbing my bed! I had to spread ground coffee on my bed to repel the ants! I Attached a picture of the ground coffee spread on the bed

Lobby has no seats for someone to sit and wait for the front desk to get help .

2026-09-08 • via Nuitee
T
Teejay • extended_group • us
9
2026-09-08 • via Nuitee
J
Jesse • couple • us
8
It served my purpose
Pros:

Didn't have breakfast

Cons:

Need to update rooms

2026-09-08 • via Nuitee
M
Marisa • solo_traveller • us
10
Pros:

The staff was exceptionally helpful and friendly.

2026-09-07 • via Nuitee
K
Kenneth • family_with_children • us
6
the room was ok; price was a bit pricey;
Pros:

room, bed

Cons:

attitude of front desk employee; they were rude and not very helpful; they were short and sarcastic when giving directions

2026-09-07 • via Nuitee
J
Jessie • solo_traveller • us
9
Pros:

location of room

2026-09-07 • via Nuitee
G
Glenn • couple • us
5
Pros:

Breakfast and location was good.

Cons:

Floors were dirty and hotel was run down and in need of repairs.

2026-09-07 • via Nuitee
D
Dorothy • solo_traveller • us
10
2026-09-06 • via Nuitee
R
Robert • solo_traveller • gb
6
Passable but not great
Pros:

Nice pool

Cons:

Location very close to the Freeway

2026-09-06 • via Nuitee
C
cota • family_with_children • us
10
This is our 2nd stay and would stay again
Pros:

It was good there was a enough food to choose from free tickets were offered to the coach concert. Unfortunately we weren't able to go

Cons:

Notify us in advance about free tickets

2026-09-06 • via Nuitee
S
Soto • solo_traveller • mx
9
Pros:

La ubicación de la zona

Cons:

Todo bien

2026-09-06 • via Nuitee
S
Sonna • couple • us
10
2026-09-01 • via Nuitee
A
Adrian • couple • us
10
A little get away in a beautiful city
Pros:

Under construction but rooms were clean and plenty of parking. The breakfast was delicious with variety..
Near main city attractions and stores.

Cons:

No elevators all stairs but not as bad only 2 floors.

2026-08-31 • via Nuitee
Y
Yuliia • solo_traveller • us
4
2026-08-31 • via Nuitee
L
Lynn • solo_traveller • us
4
mediocre
Pros:

My first room, the door wouldn't open. The manager couldn't get It open either. Then my second room, the door was painted shut and it wouldn't open. The manager had to force the door open with his shoulder and body. The bed was not soft, too hard.

2026-08-31 • via Nuitee
M
Morgan • solo_traveller • us
9
Fine
Pros:

Good

Cons:

Another chair in room would be nice.

2026-08-29 • via Nuitee
F
Francisco • couple • us
7
Pros:

It was close to wedding event.

Cons:

Location too close to freway.

2026-08-26 • via Nuitee