Best Western Pony Soldier Inn & Suites

Hotels
•
Best Western
7.8 (388 reviews)
3030 East Route 66 , Flagstaff , US
+1 928-526-2388

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Plentiful, hot breakfast with many choices
Convenient Route 66 location
Friendly/cheerful front desk staff and notable above-and-beyond service
Clean rooms reported by multiple guests
Indoor swimming pool (when usable)
Accessible suite options with two bathrooms
Pet-friendly lawn area
Nice lobby coffee and pleasant common areas
Updated, well-maintained exterior
Comfortable firm beds
Cons:
Persistent bad odors reported (strong negative comments)
Filthy carpet reported in at least one room
Some rooms are very small or outdated
Noise issues: trains nearby and noisy guests above rooms
Pool can be cold or unusable at times
Elevator out of service for some stays
Perceived high weekend rates / value concerns
Front desk described as professional but not always friendly
No bathroom door in some rooms (odd sliding partition)
Location can be a bit far from historic center for some; car needed

Categories

Cleanliness
6.4
Mixed signals: several guests praised clean rooms, but there are strong negative reports of bad odors and filthy carpet in places, driving a below-average cleanliness score.
Service
8.8
Generally positive service: multiple guests note friendly, cheerful staff and at least one above-and-beyond incident (room coffee delivery); a few mention professional but not warm reception.
Location
8
Convenient location with Route 66 charm and good access; some guests note proximity to train tracks and one comment about being a bit far from the historic center requiring a car.
Room Quality
7.2
Mixed room quality: some suites and updated rooms with two bathrooms and comfortable beds, but multiple reports of small or outdated rooms and odd layouts (no bathroom door/partition).
Amenities
7.6
Solid amenity set: hot breakfast, indoor pool, pet lawn and updated common areas; issues include cold pool at times, pool hours/heat making it unusable in summer, and occasional elevator problems.
Value for Money
6.8
Mixed value: several guests felt the price was high for small or outdated rooms (especially on weekends), while others found it affordable for the location and included breakfast.
Food and Beverage
9
Strong positive feedback for breakfast: plentiful, hot choices, fresh fruit and yogurt; lobby coffee also praised by guests.
Overall Experience
8.6
Overall favorable experience for many guests—clean, well cared-for Route 66 property with good breakfast and friendly moments—tempered by occasional cleanliness, noise, or value issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:13

Property Description

Convenient Location
Situated in Flagstaff, just a short distance from popular attractions like The North Pole Experience and Northern Arizona University.

Comfortable Accommodation
Relax in rooms with cozy seating areas, coffee machines, and private bathrooms. Enjoy modern amenities like free WiFi and flat-screen TVs.

Leisure Facilities
Start your day with a complimentary continental breakfast and take a refreshing dip in the indoor pool. Nearby shopping centers and the airport make travel a breeze.

Experience the perfect blend of comfort and convenience at Best Western Pony Soldier Inn & Suites. Book now for an unforgettable stay!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: FLG

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

7.8
Based on 388 reviews
Cleanliness: 6.4
Service: 8.8
Location: 8
Room Quality: 7.2
Amenities: 7.6
Value for Money: 6.8
Food and Beverage: 9
Overall Experience: 8.6
S
Sébastien • couple • ca
6
Pros:

L’emplacement

Cons:

L’odeur vieille

2026-10-29 • via Nuitee
A
Areni • solo_traveller • us
8
2026-10-28 • via Nuitee
N
Nancy • couple • us
8
Convenient, clean and comfortable with great breakfast. Would stay again!
Pros:

Breakfast was plentiful! Lots of choices and spaces to sit.

Cons:

Smaller room, near train tracks.

2026-10-17 • via Nuitee
S
Shannon • solo_traveller • us
5
2026-10-15 • via Nuitee
A
Andrew • solo_traveller • us
10
2026-10-11 • via Nuitee
K
Kathleen • solo_traveller • us
4
It was not memorable
Cons:

The carpet was filthy especially where its hasn't been cleaned in years. The room was ridiculously small for the price.

2026-10-08 • via Nuitee
P
Patrick • extended_group • ch
7
2026-09-16 • via Nuitee
A
Angelee • extended_group • us
9
Because it wasa weekend, the room was quite expensive, but it was a beautiful
Pros:

It was a big bonus that our wheelchair accessible ADA room came with two bathrooms! A regular one and an accessible one. Also, it was nice to have a living room and a bedroom.

Cons:

The front desk staff was professional, but not what I would call friendly.

2026-09-16 • via Nuitee
L
Laurence • extended_group • fr
8
Chambre familiale agréable
2026-09-15 • via Nuitee
D
David • solo_traveller • us
10
Pros:

Location and breakfast

Cons:

Nothing really good stay.

2026-09-13 • via Nuitee
A
Aaron • solo_traveller • us
10
Pros:

Clean room. Friendly staff.

2026-09-10 • via Nuitee
E
Edward • family_with_children • us
3
Will never choose to stay at this hotel again !
Pros:

Breakfast was poor

Cons:

Hotel second floor very noisy above the room I stayed until 1:30 am in the morning

2026-09-07 • via Nuitee
M
Michelle • family_with_children • us
10
2026-09-06 • via Nuitee
Y
Yadira • family_with_children • us
10
Pros:

We had been there before and it was familiar. The breakfast was good.

Cons:

I think it’s a really outdated place. Not sure that there is better options in Flagstaff for the price, though.

2026-09-05 • via Nuitee
T
Tammy • solo_traveller • us
10
Pros:

The indoor swimming pool and hours cause busy work schedule most of the time it's closed.

Cons:

N/A

2026-08-25 • via Nuitee
J
James • family_with_children • us
10
Pros:

I like that a hot breakfast is provided with enough choices for anyone.

2026-08-17 • via Nuitee
L
Lee • couple • us
8
the pony statue out front adds a nice touch.
Pros:

nice coffee in the lobby

Cons:

No bathroom door - instead a weird sliding partition.

2026-07-23 • via Nuitee
S
Sweeney • solo_traveller • us
10
Pros:

location, Breakfast, and affordable

Cons:

pool was cold for an indoor pool

2026-07-17 • via Nuitee
F
frankpR6360XQ • Solo travel • Fort Wayne, Indiana
8
A great night stay in a classic Route 66 motel
Pros:

From the start as you walk in you feel the warmth. The front desk is smiling and cheerful. The is an older motel on route 66 that is well cared for. My room was clean and cool when I walked in. There was nothing bad to say about it. As for the comments about trains, Yes they pass regularly but I like trains so no problem for me. Anyone looking at a map of the area would know about the trains so if you don't like the noise don't book here. Glad I decided to stay here and would stay again when in the area.

2026-07-12 • via Tripadvisor
L
Lona • solo_traveller • us
9
2026-07-12 • via Nuitee