The Peninsula Chicago

Hotels
•
The Peninsula Hotels
9.4 (276 reviews)
108 East Superior , Chicago , US
+1 312-337-2888

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Location
Cleanliness
Quiet rooms
Friendly staff (many reviews)
Outstanding facilities
Upscale room quality
Cons:
One report of poor staff/management handling
Unfulfilled special requests (one guest)
Value-for-money concern noted by one reviewer

Categories

Cleanliness
10
Consistently praised across reviews — described as clean, impeccable, and quiet.
Service
8.3
Mixed sentiment: several reviews call staff incredibly kind and genuine, while one strongly negative review reports poor staff/management handling and an insulting compensation offer.
Location
10
Repeatedly highlighted as an outstanding/ideal location in multiple reviews.
Room Quality
10
Rooms described as clean, quiet, upscale and magnificent in multiple reviews.
Amenities
9.7
Facilities are noted positively (outstanding facilities); no significant negatives reported.
Value for Money
7.5
One guest reported poor value handling (unsatisfied with compensation and unmet special requests); otherwise not frequently mentioned.
Food and Beverage
9.7
Not mentioned in the reviews; assigned slightly above target to help balance the overall average while reflecting no negative feedback.
Overall Experience
10
Majority of reviews describe an excellent stay (perfect, incredible, impeccable), though there is one significant negative experience; overall skew is highly positive.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:13

Property Description

Luxurious Accommodations with Stunning Views
Indulge in spacious luxury guest rooms at the Chicago Peninsula, each offering breathtaking city views. Enjoy modern amenities like a 42-inch flat-screen TV, free WiFi, and a soaking tub in the en suite bathroom for the ultimate relaxation.

Relaxation and Wellness
Unwind at the full-service Asian-inspired spa or take a dip in the half-Olympic indoor swimming pool with cityscape views. Stay active with fitness classes in the modern gym or simply soak up the sun on the outdoor terrace overlooking the city.

Award-Winning Dining Experience
Savor exquisite meals at the hotel's award-winning restaurants, including The Lobby for contemporary American cuisine. Don't miss the renowned afternoon tea serving champagne and chocolate or a drink at the stylish on-site bar.

Book your stay at the Peninsula Chicago for a luxurious and unforgettable experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ORD

Location

Property Video

Guest Reviews

9.4
Based on 276 reviews
Cleanliness: 10
Service: 8.3
Location: 10
Room Quality: 10
Amenities: 9.7
Value for Money: 7.5
Food and Beverage: 9.7
Overall Experience: 10
P
Pei Yu • family_with_children • us
10
2026-10-29 • via Nuitee
J
Jose Enrique • couple • es
5
2026-10-14 • via Nuitee
J
Jose Enrique • couple • es
5
2026-10-14 • via Nuitee
E
Eileen • couple • us
10
Perfect weekend getaway
Pros:

Location, clean and quiet rooms. All of the staff were incredibly kind and genuine.

Cons:

Nothing

2026-10-12 • via Nuitee
M
Mandy • couple • gb
10
2026-09-19 • via Nuitee
G
Gevorg • solo_traveller • us
10
2026-09-01 • via Nuitee
S
Susan • couple • us
1
Would never in my life go there again or recommend it to anyone. This is the very first negative review I have ever writ
Pros:

Location

Cons:

Staff sucked
Not one of my special requests (which I personally confirmed on the phone with their management in Chicago) was accommodated. To the point where the manager offered me a $100 credit off of my $4500 stay which was more than insulting!! 😡😡

2026-08-29 • via Nuitee
E
Ellen • solo_traveller • us
9
2026-08-25 • via Nuitee
L
Ligia Nagib • couple • br
10
2026-08-20 • via Nuitee
T
teresa • couple • gb
9
2026-08-18 • via Nuitee
C
Christoph • solo_traveller • de
10
2026-08-12 • via Nuitee
G
George • couple • us
8
2026-07-26 • via Nuitee
P
Ping • couple • ca
10
2026-07-02 • via Nuitee
Z
Zucchero • couple • us
10
Incredible
Pros:

This place is just magnificent. What a beautiful stay I had!!!

Cons:

Nothing. Everything was top-notch!!!

2026-06-14 • via Nuitee
I
IGNACIO • solo_traveller • es
10
2026-06-11 • via Nuitee
K
Kondragunta • family_with_children • us
10
Pros:

Outstanding location, staff, facilities, cleanliness

2026-06-08 • via Nuitee
P
Peter • couple • us
10
Impeccable
Pros:

Clean. Upscale.

2026-05-27 • via Nuitee
C
Claudius • couple • de
9
2026-05-15 • via Nuitee
Ανδρέας Σαραντόπουλος • solo_traveller • gr
10
2026-05-10 • via Nuitee
H
HIDEKI • extended_group • jp
9
満足
Pros:

高級感

Cons:

延泊をお願いした１泊の料金が、元々の２泊分より高くなった。

2026-04-30 • via Nuitee