The Pearl Kuala Lumpur

Hotels
7.9 (459 reviews)
Batu 5, Jalan Klang Lama , Kuala Lumpur , my

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Children allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Fax/photocopying
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Great location
Convenient amenities
Cons:
Poor breakfast quality
High parking fees
Some staff shortages

Categories

Cleanliness
7.65
Room was very clean, but some areas felt old and not entirely clean.
Service
8.15
Friendly and helpful staff, though there were some service lapses like unmade rooms.
Location
9.15
Convenient location close to a shopping mall and places to visit.
Room Quality
7.65
Spacious rooms, but some furniture and carpets were old.
Amenities
8.15
The convenience of having a shopping mall below the hotel is a plus, but gym was closed.
Value for Money
7.65
Parking fees and charges for missing items could be considered excessive.
Food and Beverage
6.65
Breakfast options and quality did not meet hotel standards.
Overall Experience
8.15
Overall a pleasant stay with some minor setbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 16:31

Property Description

Convenient Location
Enjoy shopping and dining options at Pearl Point Shopping Mall and Pearl Shopping Gallery just steps away from the hotel.

Comfortable Accommodation
Relax in spacious air-conditioned rooms with LCD TVs, digital safes, and private bathrooms.

Dining Excellence
Indulge in a variety of local and Western cuisines at the Executive Lounge ON 23 or order 24-hour room service for convenience.

Book your stay at The Pearl Kuala Lumpur now to experience comfort and convenience at its best!

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. Please note that the property will collect a deposit upon check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KUL

Property Policies

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    People no matter the age stay for MYR 95.40 per person per night when using an available extra bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs MYR 5 per day.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.9
Based on 459 reviews
Cleanliness: 7.65
Service: 8.15
Location: 9.15
Room Quality: 7.65
Amenities: 8.15
Value for Money: 7.65
Food and Beverage: 6.65
Overall Experience: 8.15
T
Thing • family_with_children • my
8
2026-06-06 • via Nuitee
F
Fazil hassan • couple • my
1
2026-06-05 • via Nuitee
H
Hamdan • couple • my
9
2026-06-05 • via Nuitee
D
DAO THUY • extended_group • vn
8
KỲ NGHỈ TỐT ĐẸP
Pros:

ĐIỀU THÍCH NHẤT KHI Ở ĐÂY LÀ CÓ KHU MUA SẮM Ở DƯỚI VỪA TIỆN MUA SẮM VÀ THƯ GIÃN

Cons:

WIFI HƠI CHẬM XÍU

2026-06-05 • via Nuitee
D
Dayat Omar • solo_traveller • my
10
2026-06-05 • via Nuitee
A
ANNE LAURA • solo_traveller • my
9
2026-06-03 • via Nuitee
N
Nurul Nadiah • solo_traveller • my
7
2026-06-03 • via Nuitee
M
Morris • couple • my
10
2026-06-03 • via Nuitee
N
Noor Hayati • solo_traveller • my
10
Pros:

Layanan staf yang bagus. Bilik yang luas dan bersih. Kelengkapan mandian yang cukup untuk 4 orang. Air botol yang banyak. Harga berpatutan untuk bilik keluarga. Air di shower sangat laju. Seronok mandi.

Cons:

Siaran televisyen yang tak berapa terang. Bantal tak cukup gebu dan empuk.

2026-06-03 • via Nuitee
S
syafig • couple • my
10
2026-06-02 • via Nuitee
K
Koh • couple • my
4
2026-06-02 • via Nuitee
N
Nurul • solo_traveller • my
8
2026-06-02 • via Nuitee
T
Teh • solo_traveller • my
10
2026-06-01 • via Nuitee
B
Bryan JL • couple • my
9
2026-06-01 • via Nuitee
M
mokguiera88 • solo_traveller • my
8
2026-06-01 • via Nuitee
A
AWEE8121 • solo_traveller • my
7
2026-06-01 • via Nuitee
H
Hashim • extended_group • my
5
Pros:

Room Clean
Room spacious
Many plugs available

Cons:

Card access not friendly user, need several times trying but happens too unsuccessfully

No bell door

Tv too small

Unsafety on lift access, not require to have access card

Parking charge on first entry

Breakfast so so only, not superb and slow on replenish
Few trays are empty and need to wait almost 15mins for the replenish

2026-05-31 • via Nuitee
M
Mohd Fadzlee • solo_traveller • my
10
2026-05-31 • via Nuitee
Y
Yoong Kit • solo_traveller • my
10
2026-05-30 • via Nuitee
P
Parul • family_with_children • au
8
Pros:

Location

Cons:

Air conditioner was not working at its best had to call someone at night

2026-05-30 • via Nuitee