Holiday Inn Express - Richmond Downtown by IHG

Hotels
•
Holiday Inn Express
8 (771 reviews)
201 East Cary Street , Richmond , US
+1 804-788-1600

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Business center
Heating
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly, helpful front desk staff (Justin noted by name)
Excellent downtown/VCU location
Comfortable beds and roomy rooms
Good/acceptable breakfast and free coffee/water
Convenient for events and doctors' appointments
Some guests found good value for short stays
Cons:
Repeated cleanliness issues: hair, sticky floors, dust bunnies, found personal items
Missing toiletries (no shampoo, body wash, hand soap)
Water outages / no running water incidents
Noisy HVAC and thin walls disturbing sleep
Parking issues: fee, low clearance, tight garage
Bathroom problems: clogged drains, broken racks, small showers

Categories

Cleanliness
5.5
Multiple reviews mention dirty rooms and bathrooms (hair on walls, dust bunnies, sticky floors), missing soap/shampoo, a found diabetes test strip, and inconsistent housekeeping — clear negative impact on cleanliness.
Service
9.5
Front desk and staff repeatedly described as friendly and helpful (Justin called out by name, staff helped with local tips and check-in); staff responsiveness mitigates other issues for many guests.
Location
9.5
Many guests praised the downtown/VCU location and convenience for events and appointments; location is consistently noted as a major positive.
Room Quality
7.5
Rooms often described as comfortable and spacious with good beds, but issues reported with noisy HVAC/thin walls, small or problematic bathrooms, and some wear (sheets inside out, broken shower rack).
Amenities
7.5
Breakfast and free water/coffee are positives, but repeated complaints about missing toiletries (no shampoo/body wash/hand soap), parking constraints/fees, and low parking clearance reduce the amenities score.
Value for Money
7.5
Mixed signals: several guests felt the price was high for the level of cleanliness/detail, while others noted good value given location and service; overall slightly above average.
Food and Beverage
7
Breakfast described as 'pretty good' by some and 'food was ok' by others; negatives around disposable/plastic breakfastware and limited in-room toiletries affecting perceived F&B quality.
Overall Experience
10
Despite notable cleanliness and occasional water/outage issues, strong location and highly praised staff created many positive stays (good breakfasts, comfortable beds, helpful front desk), producing strong overall impressions for many guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:13

Property Description

Central Location
Situated in downtown Richmond, Virginia, just minutes away from key attractions like the American Civil War Center and Virginia Commonwealth University.

Convenient Amenities
Enjoy a complimentary buffet breakfast and stay connected with free Wi-Fi in every room. Rooms are equipped with a microwave, refrigerator, and coffee maker for your convenience.

On-Site Facilities
Take advantage of the free gym and business center, along with laundry facilities and complimentary parking. Explore nearby landmarks such as the Richmond Convention Center and the Virginia Museum of Fine Arts.

Ready to experience comfort and convenience in the heart of Richmond? Book your stay at Holiday Inn Express Richmond Downtown now!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: RIC

Location

Guest Reviews

8
Based on 771 reviews
Cleanliness: 5.5
Service: 9.5
Location: 9.5
Room Quality: 7.5
Amenities: 7.5
Value for Money: 7.5
Food and Beverage: 7
Overall Experience: 10
T
Terry • couple • us
10
2026-10-31 • via Nuitee
B
Britton • couple • us
10
It was a nice good stay we enjoyed our visit
Pros:

It was a perfect distance from where we stayed for

Cons:

The parking was worrisome but at the end of the day it was actually ok!

2026-10-29 • via Nuitee
R
Rivers • solo_traveller • us
6
Comfortable stay
Pros:

The bed was very comfy. The sleeping area was fine. It was just the bathroom that I had an issue with. The staff was super helpful at check-in. This young man was amazing. He pointed out places to eat and things in the area. Breakfast was pretty good.

Cons:

There was no shampoo or body wash. The bathroom floor was sticky, in the shower there was other people’s hair on the wall. There were also only four tissues shoved into the tissue box instead of replacing the box they just shoved a bunch in. I had to clean down the wall and the floor.

2026-10-26 • via Nuitee
N
Nereo Mendoza • solo_traveller • us
9
conveniently located and good value in Richmond VA
Pros:

I liked my room a lot, it was spacious and clean

Cons:

the air conditioned was a little noisy

2026-10-26 • via Nuitee
N
Nancy • couple • us
8
Lovely front desk service
Pros:

Convenient and friendly,

Cons:

Room was not ready after 3pm, had to wait or leave.

2026-10-25 • via Nuitee
A
Amanda • couple • us
4
Cons:

Room was dirty, found a diabetes test strip on floor, no hand soap or shampoo in shower

2026-10-23 • via Nuitee
M
Melody • solo_traveller • us
7
Location is perfect, the value of what you’re paying you can see in the lack of cleaning/detail orientation
Pros:

The location is fantastic! The front desk, Justin especially, were so lovely and helpful.

Cons:

Loud, thin walls, HVAC unit extremely loud and obnoxious, not the cleanest I’ve ever stayed, hair and dust bunnies on the headboard, sheets on inside out and barely hanging on to the corners.. lights are all pretty bright, so no soft light option for late night wind down.

2026-10-23 • via Nuitee
J
Javed • solo_traveller • qa
6
2026-10-22 • via Nuitee
M
Mir Mainul • family_with_children • bd
9
2026-10-20 • via Nuitee
E
Elizabeth • couple • us
5
2026-10-17 • via Nuitee
C
Candice • solo_traveller • us
9
Moving to the area soon . Was a great experience for the weekend
Pros:

Good space, great breakfast

2026-10-14 • via Nuitee
E
EILEEN • extended_group • us
2
Pros:

Food was ok

Cons:

The bathroom was unacceptable. We traveled all day and it was late so didn't ask for room transfer. Bathroom smelled musty due to hair clog in sink. Sink did not drain due to hair problem. Housekeeper should have noted this very poor drainage. Rack in shower was broken and there was no body wash.

2026-10-08 • via Nuitee
G
Gabriela • solo_traveller • ch
7
Ganz ok, Zimmer war gut, die Lobby, Reception und Frühstücksraum sehr lieblos.
Pros:

Die Lage war gut. Das Bett bequem. Es war sauber.
Wasser und Kaffee kostenlos jederzeit.

Cons:

Ich finde es extrem schade, dass beim Frühstück alles Plastikgeschirr ist. Ich finde auch den Preis für diesen Standard zu hoch.

2026-09-19 • via Nuitee
D
David • couple • us
8
Functional hotel, nothing flashy, great location to VCU!
Pros:

Downtown Richmond ! Everything is tight. Good location for my Doctors appts at VCU. Lille did I know they have a free hotel for patients.

Cons:

The parking below the hotel was nice but ceilings were low and the sprinkler system made it difficult to open the lift gate. The clearance was 6 ft.

2026-09-19 • via Nuitee
M
Michael • solo_traveller • us
10
Pros:

Location

Cons:

Everything was fine

2026-09-18 • via Nuitee
C
Childs • solo_traveller • us
10
2026-09-18 • via Nuitee
G
Grace Chia-Chia • solo_traveller • us
7
2026-09-17 • via Nuitee
J
Jen • couple • us
6
2026-09-14 • via Nuitee
G
Garreth • couple • us
6
2026-09-10 • via Nuitee
S
Scott • solo_traveller • us
3
Would like a reduced charge for half a day without functioning water and no bath/shower or toilet.
Pros:

Staff was friendly and helpful. room was clean and comfortable.

Cons:

There was no running water until 1am, so had to stay late at local restaurant to use restroom.

2026-09-08 • via Nuitee