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Facilities
Property facilities
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Health or beauty spa nearby
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Electric bicycle charging station
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Fitness facilities (surcharge)
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Parking
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Non-smoking rooms
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Air conditioning
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Restaurant
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Room service
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Family rooms
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Fax/photocopying
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Soundproof rooms
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Facilities for disabled guests
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Ironing service
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Sauna
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Massage services
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Currency exchange
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Non-smoking throughout
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Concierge service
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Wheelchair accessible
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Steam room
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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Process in place to check health of guests
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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24-hour security
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Delivered food - securely covered
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Security alarm
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Thermometers for guests provided by property
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Key card access
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Television in common areas
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Front desk (limited hours)
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Express check-in
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Free wired internet
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Self parking (surcharge)
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Airport transportation - pickup (surcharge)
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Airport transportation - drop-off (surcharge)
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Fitness facilities (surcharge)
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Internet access
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Wine release events
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Reception hall
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Japanese garden
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Secured parking
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Health or beauty spa nearby
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Electric bicycle charging station
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Accessible train station shuttle
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No accessible train station shuttle
Review Highlights
Categories
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Property Description
River Views and Convenient Location
Located just a short walk from Sha Tin Wai MTR Station, Regal Riverside Hotel offers stunning views of the Shing Mun River, surrounded by lush greenery.
Luxurious Amenities
With 11 dining options, an outdoor pool, spa, function rooms, and grand ballrooms, this hotel provides everything you need for a comfortable and memorable stay.
Diverse Dining and Relaxation Options
Indulge in a variety of cuisines from around the world, unwind at the OM Spa with massages and luxurious treatments, and enjoy a well-equipped fitness center and sauna.
Experience the perfect blend of convenience and luxury at Regal Riverside Hotel. Book now for an unforgettable stay!
Please kindly note that the hotel will become a totally smoke-free hotel from 1 June 2019.
Extra beds are subject to availability.
Guests checking in at or before 12:00 at noon will be charged an additional fee.
When making the reservation, please provide the credit card holder's name in English.
All bookings must provide full guest name in English (must same as Passport / ID card) and individual guest name for each booking, otherwise, we may not be accepted for Check-in. Guest name cannot be changed/ added once booking confirmed.
Please note that name on the credit card that is presented upon check-in must match the name on the reservation. Please present the same credit card used to guarantee your booking when checking in or making payment at the hotel. If you are making payment using another cardholder's credit card, kindly provide the following to the hotel prior to your arrival: 1) Authorization letter with cardholder's signature 2) Copy of the cardholder's card (front and back of card with cardholder's signature) Please note that hotel may contact the cardholder for verification purposes.
Hotel offers free internet access for up to 2 mobile devices per day in all guest rooms. The third device may be charged per IP per day. Please note that WiFi in public area and restaurant is free only for 30 minutes per mobile device per 24 hours.
Guests are required to show a photo identification and credit card upon check-in.
Please note that all Special Requests are subject to availability and additional charges may apply.
Please note that when guests book more than 5 rooms, different policies and additional supplements may apply. For more information, please contact the property in advance.
Hotel does not accept bookings for 7 consecutive nights or more for all rate plans.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Swimming pool: Closed from Sun, Nov 1, 2026 until Fri, Apr 30, 2027
Swimming pool: Closed from Mon, Nov 1, 2027 until Sun, Apr 30, 2028
Swimming pool: Closed from Wed, Nov 1, 2028 until Mon, Apr 30, 2029
Swimming pool: Closed from Thu, Nov 1, 2029 until Tue, Apr 30, 2030
Swimming pool: Closed from Fri, Nov 1, 2030 until Wed, Apr 30, 2031
Property Policies
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Groups
When booking more than 5 rooms, different policies and additional supplements may apply.
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Pets
Pets are not allowed.
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Internet
WiFi is available in the hotel rooms and is free of charge.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
You haven't added any extra beds.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management. -
Parking
Private parking is possible on site (reservation is needed) and costs HKD 330 per day.
Location
Guest Reviews
床
積水，從房門口至浴，地毡全濕
Poor hygiene and cleanliness. Visible mold and smell throughout.
环境很好，对面就是江边，风景优美。
Highly recommend
The location was in local amenities. It’s quiet and comfortable. The shower area is spacious.
The glass panels on the wet floor with the toilet.
Front desk was really helpful on sorting room
Room was clean.
I was unable to receive a proper invoice from the reception, and I still have not received one. I repeatedly explained that I needed an official invoice to submit to the institution I work for. I also showed them the Booking.com policy stating that they are required to provide the invoice, but unfortunately no solution was offered. In the end, I could not even obtain a correct official invoice. Additionally, the reception staff were very unfriendly and unhelpful throughout the process.
Location 、easy to find the room ( the first room we booked is so tiny 、we have to pay the extra cost to upgrade the room which is unexpected
Information the customer how small the room are before we pay for ！not when we check in
Location to race track ,room beautiful,
Signage to pool and gym and reception needs to be inside the lifts
Staff was friendly.
Location was convinent.
Due to the recent positive reviews from March, I and my partner booked this hotel and was met with a long queue at the reception. The hotel was not conveniently located near the subway, and the room was outdated.
I believe TripAdvisor should take action against this type of misleading review that encourages people to spend money here.
Breakfast and location
Didn't get 2 keys
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