Best Western Syracuse Downtown Hotel and Suites

Hotels
•
Best Western
7.9 (720 reviews)
416 South Clinton Street , Syracuse , us
+13154250500

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean rooms
Good breakfast options
Cons:
Limited parking
Outdated room amenities
Some noise issues

Categories

Cleanliness
8.04
Rooms were generally reported as clean and well-maintained.
Service
8.51
Staff were described as friendly and helpful in multiple reviews.
Location
9.05
Location praised for proximity to downtown attractions and theaters.
Room Quality
7
Rooms were spacious but had some mentions of outdated furniture and discomfort.
Amenities
7.53
Some good amenities like kitchenette and breakfast, though parking needs improvement.
Value for Money
7.49
Some reviews indicated pricing was high for the offered quality.
Food and Beverage
8.04
Breakfast was generally well-received, but some shortages reported.
Overall Experience
7.51
Many positive experiences, but several complaints about parking and service consistency.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 14:19

Property Description

Convenient Location
Situated just 1.6 km from Syracuse University, Best Western Syracuse Downtown Hotel and Suites offers a prime location in downtown Syracuse. Guests can easily explore the nearby attractions and entertainment options.

Modern Amenities
Each room and suite at the hotel features a 42-inch flat-screen TV with on-demand programming, ensuring guests have access to entertainment at their fingertips. Free WiFi, parking, and bicycles are provided, enhancing the overall stay experience.

Comfort and Convenience
Guests can enjoy access to a fitness center, business center, and on-site laundry facilities during their stay. The complimentary daily breakfast adds extra value to the accommodation, making it a perfect choice for travelers seeking a comfortable and convenient stay.

Book your stay at Best Western Syracuse Downtown Hotel and Suites now to experience the perfect blend of comfort, convenience, and modern amenities.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SYR

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for US$30 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs USD 15 per day.

Location

Property Accessibility

Total Disability Score: 5.14
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

7.9
Based on 720 reviews
Cleanliness: 8.04
Service: 8.51
Location: 9.05
Room Quality: 7
Amenities: 7.53
Value for Money: 7.49
Food and Beverage: 8.04
Overall Experience: 7.51
E
Edward • couple • us
5
Because of room temp issue (no AC), it was very uncomfortable stay, would not stay again
Pros:

Room was clean, layout was good, breakfast also was good

Cons:

HVAC was not working properly temperature in the room 78-80 degrees, difficult to sleep with temp and humidity so high, thermostat did not work. When I told the staff the next day when leaving they said they will let maintenance staff know but offered no financial concession or other remedy. Because of the high temp in the room it was a very uncomfortable stay

2026-07-11 • via Nuitee
L
Li Thin • solo_traveller • us
9
Pros:

Convenient for our visit and clean room.

Cons:

Not really worth for the price but was not a bad deal during our visit to the area.

2026-07-01 • via Nuitee
I
Iryna • family_with_children • us
8
Pros:

Everything

Cons:

Noise from the street

2026-07-01 • via Nuitee
W
wei • family_with_children • us
6
2026-06-28 • via Nuitee
K
Kramer • solo_traveller • us
10
Pros:

The suite space was clean and nice. The hotel is secure.

2026-06-28 • via Nuitee
R
Robert • solo_traveller • us
9
Happy overall.
Pros:

Friendly check-in. Great "fun" location. I'm a "preservationist" so the hotel is a classic I'd recommend. My only negative was that being solo (and it was explained somewhere), the room was "European-style" meaning smaller. But loved the vibes of the classic building.

Cons:

Room could have been a little bigger. The shower is neat with all of the sprays BUT trying to figure how to turn on the water took a little figuring out.

2026-06-22 • via Nuitee
Y
Yanilka • couple • us
8
Pros:

Muy buen servicio al cliente.

Cons:

El lugar era muy pequeño para el costo, pero comprendo que también la ubicación hace que sea más costoso.

2026-06-22 • via Nuitee
M
Marc • solo_traveller • us
8
Decent but surprise charge for parking
Pros:

Check-in staff was friendly, room was generally nice. Shower was hot with good pressure

Cons:

It should be stated clearly when booking that parking is going to be an extra $19.50 for the night. We were told at check-in that this fee would be waived, but then we were charged it at check-out in the morning. I would have chosen different accommodations if I had known I'd be charged that for parking a block away from the hotel.
The shampoo and conditioner dispensers in the shower didn't work, which was rather inconvenient to find out when I was already in the shower. The usb ports in the desk didn't work, so I couldn't charge my phone. I should have remembered a charging block, but it would be nice if features in the room worked.
It is an old building, which has its charms, but the uneven floor under the carpeting could be an issue for anyone less stable on their feet.

2026-06-21 • via Nuitee
E
Eitan • solo_traveller • il
7
Cons:

Noise from the street

2026-06-16 • via Nuitee
A
Alfredo • couple • us
10
2026-06-15 • via Nuitee
A
alexandra • family_with_children • us
10
Fantastic !
Pros:

Great location and service. The rooms were very comfortable

Cons:

Nothing

2026-06-15 • via Nuitee
S
Susan • solo_traveller • us
9
Pros:

Loved downtown experience with dining options

Cons:

Clerk should have given more parking options

2026-06-14 • via Nuitee
L
Laura • solo_traveller • us
5
Cons:

Parking was very limited. Saw 2 additional charges made and I know the room was in same condition as we received it. $250 room turned into over $350 room.

2026-05-23 • via Nuitee
S
Sherif and Poe • extended_group • sa
6
Pros:

Location is central for downtown

Cons:

It’s a bit dated and the amenities and breakfast are sub-par. We were excessively overcharged due to graduation (even though booked a year before.)

Outrageous for what we got.

2026-05-20 • via Nuitee
T
Teri • solo_traveller • us
10
2026-05-17 • via Nuitee
R
Rebecca • couple • us
10
2026-05-14 • via Nuitee
B
Beth • solo_traveller • us
9
2026-05-12 • via Nuitee
S
Sallie Jo • family_with_children • us
7
Pros:

Parking

Cons:

Location

2026-05-10 • via Nuitee
R
Rachel • couple • us
8
Entirely decent for Syracuse parents!
Pros:

It was a decent hotel! Move and close to town and clean and lots of room - the room we got had a little living room - very nice

Cons:

You can’t buy beer/wine- and the liquor store is not a short walk. would be a good add.

2026-05-10 • via Nuitee
F
Florence • solo_traveller • us
6
Pros:

The location of the hotel was amazing!

Cons:

The staff who checked us in were super friendly and helpful. However the staff who checked us out didnt even speak so it made the check out very awkward

2026-05-08 • via Nuitee