Best Western Syracuse Downtown Hotel and Suites

Hotels
•
Best Western
7.8 (574 reviews)
416 South Clinton Street , Syracuse , US
+1 315-425-0500

listing image 1
Show all photos
Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Fitness center
24-hour front desk
Business center
Heating
Lift / Elevator
Luggage storage
Fax/photocopying
See all facilities

Review Highlights

Pros:
Excellent central, walkable location
Friendly and helpful staff / easy check-in
Secure property
Some rooms/suites are spacious and include a kitchenette
Reasonable price for some guests / good for short stays
Cons:
Limited parking / inadequate number of guest spaces
Uncomfortable beds and sofas; some rooms very small
Noise issues in some rooms (mechanical pump, street noise)
Maintenance problems: leaking shower heads, broken microwave/fridge, HVAC failures
Inconsistent cleanliness and low-quality bedding/towels
Breakfast sometimes low quality or limited

Categories

Cleanliness
6.4
Mixed to poor in multiple reviews: reports of flaking paint, very poor cleaning in one review, cheap sheets/pillows and missing towels, though some guests also described rooms as clean.
Service
9
Consistently positive mentions of friendly staff, easy check-in and helpful reception; isolated issue where staff did not offer a remedy for an HVAC complaint but overall service sentiment is strong.
Location
9.6
Very strong theme across reviews: central, walkable, downtown location repeatedly praised and cited as a main positive.
Room Quality
6.2
Several negatives: uncomfortable beds and sofa, tiny/European-style rooms for some, noisy mechanical sounds, problematic shower fixtures/leaks and dated surfaces; a few guests praised room size in suites.
Amenities
8.6
Generally useful amenities noted (kitchenette for light use, secure hotel, free/available parking for some); however issues reported with parking capacity, one slow elevator, microwave/fridge/maintenance problems and leaking shower heads.
Value for Money
7
Mixed perceptions: several guests felt 'you get what you pay for' or that it was not worth the price, while others found the price decent for the offering — overall slightly below target.
Food and Beverage
7.8
Mixed mentions of breakfast: some guests said breakfast was low quality or limited, others said it was good; overall average relative to hotel tier.
Overall Experience
7.8
Overall mixed-to-positive experience: strong location and friendly staff balanced against room quality, cleanliness and occasional maintenance/amenity issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:13

Property Description

Convenient Location
Situated just 1.6 km from Syracuse University, Best Western Syracuse Downtown Hotel and Suites offers a prime location in downtown Syracuse. Guests can easily explore the nearby attractions and entertainment options.

Modern Amenities
Each room and suite at the hotel features a 42-inch flat-screen TV with on-demand programming, ensuring guests have access to entertainment at their fingertips. Free WiFi, parking, and bicycles are provided, enhancing the overall stay experience.

Comfort and Convenience
Guests can enjoy access to a fitness center, business center, and on-site laundry facilities during their stay. The complimentary daily breakfast adds extra value to the accommodation, making it a perfect choice for travelers seeking a comfortable and convenient stay.

Book your stay at Best Western Syracuse Downtown Hotel and Suites now to experience the perfect blend of comfort, convenience, and modern amenities.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SYR

Location

Property Accessibility

Total Disability Score: 5.14
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

7.8
Based on 574 reviews
Cleanliness: 6.4
Service: 9
Location: 9.6
Room Quality: 6.2
Amenities: 8.6
Value for Money: 7
Food and Beverage: 7.8
Overall Experience: 7.8
J
Joan • solo_traveller • us
10
2026-10-31 • via Nuitee
E
elizabeth • family_with_children • us
3
I’m glad I only had to stay for one night
Pros:

The price was decent for what it was

Cons:

The parking situation is bad. They do not have enough spaces for guest to park at their property. The beds are not comfortable

2026-10-27 • via Nuitee
J
Joanne • couple • gb
4
You get what you pay for.
Pros:

The location

Cons:

Poor sound proofing & no mirror in the bedroom

2026-10-27 • via Nuitee
J
Jonathon • couple • us
9
2026-10-23 • via Nuitee
M
Maria • solo_traveller • us
10
2026-10-20 • via Nuitee
G
Gary • solo_traveller • us
6
2026-10-16 • via Nuitee
C
Christine • solo_traveller • gb
7
Acceptable for the money paid and the staff were absolutely lovely. They made it.
Pros:

Bed was very comfortable
Bathroom was very good
Size of the room for the money paid was very good
great little kitchen (not to cook proper meals but perfectly fine for toast, tea and microwave)

Cons:

Cheap sheets and pillows (thankfully I packed my own pillow)
Sofa in the room was so uncomfortable. Looks good but you can't actually sit on it
Same goes for the seat in the main bedroom

2026-10-14 • via Nuitee
M
Marc • couple • us
9
2026-10-09 • via Nuitee
A
Antonino • solo_traveller • it
8
2026-10-08 • via Nuitee
R
Ralph • solo_traveller • be
8
Prima verblijf om Syracuse en omgeving te verkennen
Pros:

Ruime kamer en de locatie van het hotel

Cons:

Ontbijt en beperkte parkeer gelegenheid bij het hotel

2026-09-19 • via Nuitee
J
Jerry • couple • us
8
Good size room, great location, friendly staff, shower head leaking badly and shower can use some update with the price
Pros:

All is good but shower in the room can be improved, shower head leaks badly. Spray water all over floor could make floor slippery

Cons:

Location

2026-09-14 • via Nuitee
Y
Ylenia • solo_traveller • it
5
Non tornerei
Pros:

Dimensioni camera e parcheggio gratuito.

Cons:

Il divano letto non era fatto, asciugamani solo per due persone ed eravamo in 4. Pulizia molto scadente

2026-09-12 • via Nuitee
J
James • solo_traveller • gb
5
Has to be better in Syracuse
Pros:

Reasonably priced parking. Friendly staff.

Cons:

Tiny room. Noisy room (some sort of device like a pump, under the sink, running 24/7)
Low quality breakfast with questionable nutritional values.
Lots of flaking paint & failing surfaces in the bathroom.
A case of you get what you pay for, but still too expensive for what you get.

2026-09-06 • via Nuitee
M
Moris • extended_group • it
9
2026-09-02 • via Nuitee
M
Maria • couple • pr
6
Ok
Pros:

Central

Cons:

Location

2026-08-27 • via Nuitee
C
Christine • couple • us
10
Great place to relax in a walkable neighborhood
Pros:

Terrific location and quality

Cons:

Price higher than hoped for

2026-08-23 • via Nuitee
J
Jayashree • couple • us
7
2026-08-22 • via Nuitee
L
Lyubomir • solo_traveller • bg
5
2026-08-20 • via Nuitee
R
Russell • solo_traveller • us
10
2026-08-18 • via Nuitee
C
Curtis • couple • us
6
It was average
Pros:

The shower was the highlight of our stay

Cons:

The ironing board was too far away from the electrical outlet. The microwave didn’t work. The refrigerator wasn’t plugged into electrical outlet.

2026-08-12 • via Nuitee