Macdonald Burlington Hotel

Hotels
•
Macdonald Hotels & Resorts
8.1 (6929 reviews)
126 New Street , Birmingham , GB

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Restaurant
Room service
Business center
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Excellent central location opposite New Street station
Friendly, helpful and accommodating staff (multiple mentions, e.g., 'Mimi')
Spacious, characterful rooms and building
Generally clean and comfortable rooms for many guests
Air conditioning and in-room fridge appreciated
Good/filling breakfast options reported by several guests
Cons:
Noise from outside disturbed sleep for some rooms
Occasional serious cleanliness lapses (stains, hair, chewing gum, dirty towels/blankets)
No gym and some missing bathroom extras; dusty stair rails
Perceived as expensive / value for money concerns
Breakfast shortages, cold/limited options and limited vegetarian choices
Many stairs, small lift and poor signage to reception

Categories

Cleanliness
7.4
Mixed reports: many guests state rooms were very clean, but there are serious isolated complaints (make-up/body hair on pillows, chewing gum under sheets, dirty blankets/towels, dusty rails) that lower the overall cleanliness perception.
Service
9.2
Consistently praised staff — multiple guests highlight helpful, friendly and efficient service (specific mention of 'Mimi' and several 'exceptional' staff experiences), though there are isolated reports of indifferent responses after complaints.
Location
9.3
Very strong: repeatedly described as opposite New Street station, central and convenient for shops/transport. A few notes about police presence nearby do not outweigh the generally excellent location.
Room Quality
8.4
Generally positive: rooms described as spacious, characterful, well-appointed (bath + shower, good bathrooms), with some mentions of noise on lower floors and air-con capped at 24°C which slightly detracts.
Amenities
7.3
Mixed/limited: positives include air conditioning, in-room fridge and large bathrooms; negatives include no gym, missing small bathroom extras (shower cap/hand soap), dusty stair rails and a lack of atmosphere in bar/restaurant.
Value for Money
7.6
Mixed perceptions: some guests found good rates (example standard room deal), but several called the hotel 'very expensive for what it is' or noted limited/poor value for breakfast and room extras.
Food and Beverage
8
Generally positive breakfasts for many (filling, nice sandwiches/pastries), but there are reports of running out of items, cold/limited options and lack of vegetarian choices; bar/restaurant atmosphere was also criticised.
Overall Experience
7.6
Overall a largely positive experience for many guests (beautiful, characterful hotel with excellent staff and location), tempered by occasional severe cleanliness issues, noise problems and perceived value/amenity shortcomings.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-11 21:06

Property Description

Victorian Elegance with Modern Charm

The 4-star Macdonald Burlington Hotel seamlessly blends grand Victorian architecture with contemporary chic décor. Located just a stone's throw away from New Street Station, this hotel offers a convenient and luxurious stay in the heart of the city center.

Luxurious Rooms and Dining

Each uniquely designed bedroom at Macdonald Burlington Hotel features period details and modern amenities like flat-screen TVs and air-conditioning. Guests can dine in style at the Berlioz Restaurant or the Scottish Steak Club, known for their elegant ambiance and delicious cuisine.

Central Location with Cultural Attractions

Explore Birmingham's cultural gems with ease as the Hippodrome Theatre, Symphony Hall, and Birmingham Museum and Art Gallery are all within a short walk from the hotel. Don't miss the chance to book your stay at Macdonald Burlington Hotel for a memorable experience in Birmingham.

Important information:

Please note, due to the style of the building, and its historical features, room sizes may vary.

The credit/debit card used to book a pre-paid rate must be presented to reception on arrival at the hotel. Please note that failure to do so will result in an alternative payment method being required.

Please note that the hotel doesn't accept any cash payments.

When booking 7 rooms or more, different policies and additional supplements may apply.This property is located in a busy area so guests might experience some noise.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BHX

Location

Guest Reviews

8.1
Based on 6929 reviews
Cleanliness: 7.4
Service: 9.2
Location: 9.3
Room Quality: 8.4
Amenities: 7.3
Value for Money: 7.6
Food and Beverage: 8
Overall Experience: 7.6
J
Julie • couple • gb
8
Perfect location, 2 mins from the train station and a perfect base for our trip to the Horse of the Year show.
Pros:

Lovely big spacious rooms, the beds are really comfy!

Cons:

Nothing, bathroom could’ve done with an upgrade as it was a shower over a bath rather than a cubicle.

2026-10-13 • via Nuitee
R
Ricardo • solo_traveller • ar
7
Comodo y cerca de todo. Lugar correcto
Pros:

El estilo y la ubicacion

2026-10-13 • via Nuitee
E
Ellen-Louise • couple • gb
8
2026-10-13 • via Nuitee
J
Joseph • solo_traveller • gb
5
A last-minute respite for train cancellations
Pros:

Staff were very friendly, and the location is right in the city centre.

Cons:

Large levels of noise from the street, although the hotel did provide earplugs which helped somewhat.

2026-10-12 • via Nuitee
H
Holly • solo_traveller • nz
6
Clean room, comfortable. Okay for a night if location is what you need.
Pros:

Good location opposite Birmingham station. Room was clean and comfortable.

Cons:

Rooms are dated, for the price I would have expected some more basic amenities in the room - eg conditioner (not just shampoo), body/hand lotion, shower cap/hairdryer. Breakfast was average, no barista coffee available even as an extra.

2026-10-12 • via Nuitee
J
Jayden • solo_traveller • gb
10
2026-10-12 • via Nuitee
D
David • couple • gb
9
Nice hotel with clean and comfortable room.
Pros:

Large comfortable room.

2026-10-12 • via Nuitee
P
Patricia • extended_group • gb
8
Good
Pros:

Too expensive didn't have one

2026-10-12 • via Nuitee
D
David • couple • gb
7
Bit disappointed with the selection of wines eg. One white one rosy and one red behind the bar
Pros:

Very large but a bit old fashioned

Cons:

Location

2026-10-12 • via Nuitee
T
Tausi • solo_traveller • gb
10
2026-10-12 • via Nuitee
J
Jamie • solo_traveller • gb
8
2026-10-12 • via Nuitee
P
philip • solo_traveller • gb
10
very good
Pros:

room was clean and met my need and breakfast excellent

2026-10-12 • via Nuitee
C
Clair • solo_traveller • gb
10
Short stay
Pros:

Very helpful and friendly staff from check in to check put.
Lovely room.
Close to New Street Train Station
Lovely bar and restaurant

Cons:

Nothing

2026-10-12 • via Nuitee
N
Nancy • solo_traveller • gb
9
2026-10-11 • via Nuitee
M
Michel • solo_traveller • nl
8
Geweldige centrumlocatie maar wel met geluidsoverlast
Pros:

Echt mooi hotel op een fantastische locatie en letterlijk op een steenworp afstand van het treinstation. Ontbijt van een hoog niveau.

Cons:

De locatie is uitstekend maar dat betekende ook veel geluidsoverlast van de straat: niet het verkeer maar van mensen, grote delen van de nacht. Diner niet van hetzelfde niveau als het ontbijt.

2026-10-11 • via Nuitee
P
Peter • solo_traveller • gb
7
2026-10-11 • via Nuitee
J
Joanne • solo_traveller • gb
5
Far too expensive, tired decor, very noisy.
Cons:

The noise from the street below was terrible. The windows are very old and let in a lot of noise. A terrible nights sleep.

2026-10-11 • via Nuitee
M
Michelle • couple • gb
6
2026-10-11 • via Nuitee
K
Kathryn • couple • gb
8
Great place to stay in Central Birmingham with easy transfer to the airport
Pros:

Great location near the station. Staff were all very friendly and breakfast was good.

Cons:

Our room had opaque glass so no outlook

2026-10-11 • via Nuitee
C
Ceri • solo_traveller • gb
10
Fabulous location and building. Great value and great staff. Highly recommend
Pros:

This was a last minute booking owing to failed travel arrangements. Really lovely hotel. Reception staff extremely kind as it was a late check in. Quiet, large room, very comfortable bed. Fabulous breakfast and all staff welcoming and helpful. Surprisingly good value for central location (we turned on Google maps to be told “you have reached your destination’). Just 1 minute from New Street exit. Would highly recommend.

Cons:

Not applicable.

2026-10-09 • via Nuitee