Cresthill Suites Syracuse

Hotels
8.6 (1526 reviews)
6410 New Venture Gear Drive , East Syracuse , US

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast
Cons:
Cleanliness issues
Outdated furnishings

Categories

Cleanliness
6.48
Multiple reviews mention cleanliness issues, with some rooms described as dirty and having bugs.
Service
9.45
Many reviews praise the staff for being friendly and attentive.
Location
8.99
Several comments highlight the good location of the hotel.
Room Quality
7.94
Some guests mentioned outdated furniture and a need for renovations.
Amenities
8.97
Amenities like kitchens and breakfast options received positive mentions.
Value for Money
8.43
Guests felt the stay was worth the price, though some noted the need for improvements.
Food and Beverage
9.48
Breakfast received consistently positive reviews for quality and variety.
Overall Experience
9.05
Overall, many guests would recommend this hotel, despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:58

Property Description

Modern Suites with Kitchenettes and Free Wi-Fi
Indulge in the comfort of a fully equipped suite with a kitchen and complimentary Wi-Fi at Cresthill Suites Syracuse. Enjoy cable TV, coffee facilities, and a kitchen stocked with essentials for your convenience.

Convenient Amenities for Business and Leisure
Take advantage of our 24-hour gym, business center, on-site convenience store, and laundry facilities during your stay. Whether you're here for work or leisure, we have you covered with all the amenities you need.

Prime Location near Major Attractions
Located just 15 minutes from Syracuse Hancock International Airport and within proximity to the Museum of Science & Technology and Syracuse Symphony Orchestra, Cresthill Suites Syracuse offers a convenient stay with easy access to key attractions.

Book your stay now and experience comfort and convenience at Cresthill Suites Syracuse!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Tue, Sep 1, 2026 until Thu, Dec 31, 2026
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SYR

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.6
Based on 1526 reviews
Cleanliness: 6.48
Service: 9.45
Location: 8.99
Room Quality: 7.94
Amenities: 8.97
Value for Money: 8.43
Food and Beverage: 9.48
Overall Experience: 9.05
N
Nathalie • couple • de
2
Ich würde es niemandem empfehlen hier zu übernachten
Cons:

In der gesamten Unterkunft riecht es unangenehm, in den Zimmern selbst besonders. Die Rezeption wurde offenbar renoviert der Rest des Hotels leider nicht.
Auf der Matratze waren braune Flecken, am seitlichen Stoff des Bettes Schimmel. Suspekte Flecken auf dem Nachttisch.

2026-09-19 • via Nuitee
B
Bonnie • couple • us
8
Pros:

We were there for my husband's surgery. He ran into a major complication and things got wild. I didn't know how long i had to stay so I made reservations every 2 days. Everyone was helpful and concerned.
I thought the room was very clean, for the most part it was. I spilled water on the floor, got a paper towel to wipe up and I was surprised to see how much dirt was on the towel. That was all I found, and it is a floor, but it shouldn't be that dirty.
We love staying there, very comfortable and if I had to get stuck 100 miles from home with such a terrifying experience, i wouldn't want to be anywhere else.

Cons:

How easy and helpful it was to work with the staff

2026-09-18 • via Nuitee
V
Volker • couple • ca
8
Good value, comparing it to the 2 star options. If ever I go to Syracuse I'll book it again.
Pros:

SIZE OF ROOMS - GOOD BREAKFAST - HELPFUL STAFF

Cons:

Breakfast is very good. The hours are 6-9 AM on weekdays/7-10 weekends. Couldn't it be extended to 6-10 AM, or at least 9:30 AM on weekdays? Looking at leisure travellers and at the fact that checkout is at only at 11:00.

2026-09-17 • via Nuitee
T
Thomas • couple • us
7
2026-09-16 • via Nuitee
H
Hazem Torab • extended_group • eg
10
2026-09-14 • via Nuitee
P
Pascal • solo_traveller • fr
4
A éviter
Pros:

La moquette aurait besoin d’être changée. Ça doit grouiller d’acariens là dedans !!!

Cons:

Accueil très très très discourtois

2026-09-13 • via Nuitee
J
Joannie • couple • ca
8
2026-09-12 • via Nuitee
J
Janice • couple • us
3
Pros:

Everything was cold -just awful

2026-09-12 • via Nuitee
M
Mark • couple • us
6
Good
Pros:

Breakfast was good, Employees very nice.

Cons:

Elevator was Broken/ Ice Machine Broken

2026-09-11 • via Nuitee
R
Robert • solo_traveller • us
5
Rip-off if you're traveling with a dog!!
Pros:

Location was nice while traveling east via I-90

Cons:

Booking.com needs to list an additional cost for a pet. I filtered for a pet, then when checking in, was charged an additional $27!! That's ridiculous!! I'll stick with the Red Roof from now on!

2026-09-10 • via Nuitee
M
Melinda • couple • us
4
Never again
Pros:

Location was great, staff was friendly and helpful

Cons:

Was extremely dirty and moldy. Out dated

2026-09-10 • via Nuitee
B
Bonnie • couple • us
9
Comfortable and clean.
Pros:

We've stayed here before and are comfortable being here. Everyone is so friendly and nice. I had to extend my stay, we came here for my husband's surgery and stayed longer because complications. I'm really happy to be here during this time

Cons:

The carpeting in the hallway is old and dirty looking. No dog poop bags to pick up after my dog, i ran out.

2026-09-10 • via Nuitee
P
Paul • solo_traveller • fr
5
2026-09-10 • via Nuitee
O
Obed • couple • us
10
2026-09-08 • via Nuitee
A
Amy • extended_group • us
10
A clean comfortable stay for a great price
Pros:

The room was spotless. It was very clean. The beds were very comfortable. The breakfast was very good - great value for the money. We booked last minute and checking in was easy and quick

Cons:

I can't think of anything that stood out that I wasn't satisfied with

2026-09-08 • via Nuitee
C
Chitkalalalitha • family_with_children • us
7
Good for a night sleep and freshen up
Pros:

Clean

Cons:

Bathroom door would not shut close and also the door to the bedroom in the suite

2026-09-08 • via Nuitee
D
David • couple • us
8
Pros:

Very nice! Clean and comfortable!

Cons:

The breakfast station wasn’t maintained and kind of lacking in options.

2026-09-07 • via Nuitee
R
Ryan • couple • us
10
Pros:

I enjoyed having a whole apartment setting with a kitchen and living room. Great pool.

Cons:

Only one elevator in the whole building but we made it work.

2026-09-06 • via Nuitee
L
Liang • couple • us
7
2026-09-06 • via Nuitee
L
Lanette • solo_traveller • us
6
Pros:

Great location. Friendly staff. Very comfortable bed.

Cons:

Coffee pot was gross and the toaster didn't work.

2026-09-06 • via Nuitee