Cresthill Suites Syracuse

Hotels
8.6 (1526 reviews)
6410 New Venture Gear Drive , East Syracuse , US

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast
Cons:
Cleanliness issues
Outdated furnishings

Categories

Cleanliness
6.48
Multiple reviews mention cleanliness issues, with some rooms described as dirty and having bugs.
Service
9.45
Many reviews praise the staff for being friendly and attentive.
Location
8.99
Several comments highlight the good location of the hotel.
Room Quality
7.94
Some guests mentioned outdated furniture and a need for renovations.
Amenities
8.97
Amenities like kitchens and breakfast options received positive mentions.
Value for Money
8.43
Guests felt the stay was worth the price, though some noted the need for improvements.
Food and Beverage
9.48
Breakfast received consistently positive reviews for quality and variety.
Overall Experience
9.05
Overall, many guests would recommend this hotel, despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:58

Property Description

Modern Suites with Kitchenettes and Free Wi-Fi
Indulge in the comfort of a fully equipped suite with a kitchen and complimentary Wi-Fi at Cresthill Suites Syracuse. Enjoy cable TV, coffee facilities, and a kitchen stocked with essentials for your convenience.

Convenient Amenities for Business and Leisure
Take advantage of our 24-hour gym, business center, on-site convenience store, and laundry facilities during your stay. Whether you're here for work or leisure, we have you covered with all the amenities you need.

Prime Location near Major Attractions
Located just 15 minutes from Syracuse Hancock International Airport and within proximity to the Museum of Science & Technology and Syracuse Symphony Orchestra, Cresthill Suites Syracuse offers a convenient stay with easy access to key attractions.

Book your stay now and experience comfort and convenience at Cresthill Suites Syracuse!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Tue, Sep 1, 2026 until Thu, Dec 31, 2026
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SYR

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.6
Based on 1526 reviews
Cleanliness: 6.48
Service: 9.45
Location: 8.99
Room Quality: 7.94
Amenities: 8.97
Value for Money: 8.43
Food and Beverage: 9.48
Overall Experience: 9.05
A
Anthony • couple • us
9
2026-10-31 • via Nuitee
A
Annitta • family_with_children • us
5
i’d only suggest a freshen up for the room
Pros:

staff was very kind

Cons:

broken shower, dirty floors in room, not enough towels for for all five people(only enough for 2).

2026-10-29 • via Nuitee
J
James • family_with_children • us
9
Really good
Pros:

Nice stay

2026-10-29 • via Nuitee
A
Amy jo • couple • us
10
2026-10-28 • via Nuitee
A
Amy jo • couple • us
10
2026-10-28 • via Nuitee
T
tara • extended_group • us
4
needs upgrading
Pros:

location and price

Cons:

bathroom needs to be redone, old and run down

2026-10-28 • via Nuitee
A
ADRIENNE • solo_traveller • ca
10
A clean comfortable and reliable choice.
Pros:

Cresthill Suites was an oasis in the midst of a long journey. The staff was most pleasant and obliging. The room was clean, smelled great and spacious. I especially noticed the thick soft towels after my hot shower. Because of the kitchenette I could cook food I brought or could order take out. The breakfast and coffee in the morning in the sunny eating area was very satisfying. I always look fwd to staying here.

2026-10-26 • via Nuitee
S
Shoen • family_with_children • us
5
It was a place to stay for the night,, front desk was nice to move us.
Pros:

Moved to second room when first was not good for health reasons.

Cons:

First room had strong mold smell and furniture was was stained. Unable to to stay in room,, breathing problems.

2026-10-26 • via Nuitee
A
Anjanette • couple • us
1
2026-10-26 • via Nuitee
A
Anjanette • couple • us
1
2026-10-24 • via Nuitee
S
Starla • family_with_children • us
7
2026-10-22 • via Nuitee
T
Thompson • couple • us
8
Pros:

Great location! The breakfast was good with various food selections.

Cons:

The other guests across the hall were obnoxious, loud, unaware that people sleep at 1-2 am. The manager did try to resolve the issues but that was temporary.

2026-10-21 • via Nuitee
D
Diane • couple • us
10
On way to Salem witch visit. Glad we stayed here and would return
Pros:

Clean. Breakfast great. Staff cool

Cons:

Nothing

2026-10-21 • via Nuitee
Y
Yasmine • couple • us
4
Pros:

Location was cool

Cons:

Overpriced, outdated and dull-looking.

2026-10-17 • via Nuitee
B
Bonnie • couple • us
9
We felt like we were home.
Pros:

The people were the nicest and so helpful. We were here a few weeks ago, my husband ran into serious medical complications. I had to keep adding days to stay. They were a pleasure to work with. When we came back this time, they all asked me how my husband was. The hotel is comfortable and clean. We feel at home there.

Cons:

Everything works good, the rooms are comfortable. I could see some spots showing there age.

2026-10-16 • via Nuitee
T
Tatiana • family_with_children • us
6
Good stay if on a budget.
Pros:

Comfortable and convenient to travel with pets. It’s good that breakfast is included and our room with the kitchen was very spacious and comfortable.

Cons:

The floor in the room and the remote controls were sticky. Comforter on bed was clean but stained so it made it look already used and not washed…or maybe that was the case. The breakfast was ok, basic, but eggs were not very good, they tasted watery and fake.

2026-10-15 • via Nuitee
M
Mokgosana • solo_traveller • bw
7
It was good
Pros:

The room was very comfortable

Cons:

The breakfast

2026-10-13 • via Nuitee
L
Laura • couple • us
9
Would stay there again
Pros:

Very clean and great price

Cons:

The bed was very hard

2026-10-12 • via Nuitee
A
Adriaan • solo_traveller • nl
10
2026-10-12 • via Nuitee
B
Bonnie • couple • us
9
2026-10-12 • via Nuitee