Cresthill Suites Syracuse

Hotels
8.6 (1526 reviews)
6410 New Venture Gear Drive , East Syracuse , us

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast
Cons:
Cleanliness issues
Outdated furnishings

Categories

Cleanliness
6.48
Multiple reviews mention cleanliness issues, with some rooms described as dirty and having bugs.
Service
9.45
Many reviews praise the staff for being friendly and attentive.
Location
8.99
Several comments highlight the good location of the hotel.
Room Quality
7.94
Some guests mentioned outdated furniture and a need for renovations.
Amenities
8.97
Amenities like kitchens and breakfast options received positive mentions.
Value for Money
8.43
Guests felt the stay was worth the price, though some noted the need for improvements.
Food and Beverage
9.48
Breakfast received consistently positive reviews for quality and variety.
Overall Experience
9.05
Overall, many guests would recommend this hotel, despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:58

Property Description

Modern Suites with Kitchenettes and Free Wi-Fi
Indulge in the comfort of a fully equipped suite with a kitchen and complimentary Wi-Fi at Cresthill Suites Syracuse. Enjoy cable TV, coffee facilities, and a kitchen stocked with essentials for your convenience.

Convenient Amenities for Business and Leisure
Take advantage of our 24-hour gym, business center, on-site convenience store, and laundry facilities during your stay. Whether you're here for work or leisure, we have you covered with all the amenities you need.

Prime Location near Major Attractions
Located just 15 minutes from Syracuse Hancock International Airport and within proximity to the Museum of Science & Technology and Syracuse Symphony Orchestra, Cresthill Suites Syracuse offers a convenient stay with easy access to key attractions.

Book your stay now and experience comfort and convenience at Cresthill Suites Syracuse!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Tue, Sep 1, 2026 until Thu, Dec 31, 2026
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SYR

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.6
Based on 1526 reviews
Cleanliness: 6.48
Service: 9.45
Location: 8.99
Room Quality: 7.94
Amenities: 8.97
Value for Money: 8.43
Food and Beverage: 9.48
Overall Experience: 9.05
D
Donna family_with_children us
4
The stay would have been fine except I was promised a refund and did not get it.
Pros:

The breakfast was not well stocked when we got there

Cons:

I booked 3 rooms and I had to cancel one room. I was promised a refund and never received it!

2026-08-28 via Nuitee
C
Christon family_with_children us
5
2026-08-27 via Nuitee
A
Aaron family_with_children us
7
2026-08-26 via Nuitee
F
Froman couple ca
8
2026-08-25 via Nuitee
M
Mary couple us
5
2026-08-24 via Nuitee
D
David family_with_children us
6
Decent for the price
Pros:

Good location

Cons:

Bed was uncomfortable. Hallways were not kept

2026-08-21 via Nuitee
M
Marye family_with_children us
10
2026-08-20 via Nuitee
A
Amy jo solo_traveller us
7
2026-08-19 via Nuitee
R
Robyn family_with_children us
1
2026-08-19 via Nuitee
A
Amy jo solo_traveller us
7
2026-08-19 via Nuitee
D
Darcy couple us
4
Convenient, staff/ front desk lady was always rude. Not helpful, always eating and on her phone.
Pros:

The pool, was nice but never any towels. The kitchenette was nice to have.

Cons:

Definitely wasn’t clean(rooms) carpet in the hallways were dirty and smelly, floors in the room wasn’t cleaned. Ran out of towels in the whole hotel. 2 days.

2026-08-19 via Nuitee
S
Sarah extended_group us
1
2026-08-19 via Nuitee
E
Esther family_with_children bs
5
Pros:

The majority of staff were friendly especially the young gentleman on check in and the other young guy on check out and the young lady in the breakfast room.

Cons:

No one cleaned our rooms in the 4 nights we stayed

We thought it was an oversight in the 1st day so we went to the desk Saturday evening and they made a note. No one came Sunday so we went back to the front desk Sunday evening. They took a note again.

Noone came to claim on Monday so we just gave up and checked out in Tuesday with the rooms not cleaned

2026-08-19 via Nuitee
R
Robert solo_traveller us
9
Pros:

Nice family rooms

2026-08-18 via Nuitee
A
Amy solo_traveller us
9
2026-08-16 via Nuitee
C
C1583ZOdesirees Family Ithaca, Finger Lakes, New York
8
Not a luxury hotel but great value
Pros:

Hotel was clean, staff friendly. Ample parking. Quiet. We appreciated the high ceiling of our spacious room. Short drive to Syracuse University, Dinosaur BBQ, and Pastabilities restaurant.

2026-08-15 via Tripadvisor
D
David solo_traveller us
8
Probably won't stay here again.
Pros:

Location was the only thing I liked.

Cons:

Parking was horrible. Nothing near the only entrance out front. The facility looked old. It was barely clean. Carpets in the corridors are filthy. The room was humid, damp in feel even thought the AC was working. Breakfast was always out of food every morning when I got there well early enough.

2026-08-14 via Nuitee
J
Jacqueline couple us
9
Overall not bad.
Pros:

Convenient

Cons:

Bathroom was not very clean

2026-08-12 via Nuitee
R
Roseann couple us
6
Pros:

Location

2026-08-10 via Nuitee
R
Regina couple us
8
Nice area of Syracuse not far from Fairgrounds
Pros:

We have stayed there before, and we like the high ceilings and spacious rooms for families. Very good breakfast.

2026-08-10 via Nuitee