Cresthill Suites Syracuse

Hotels
8.6 (1474 reviews)
6410 New Venture Gear Drive , East Syracuse , us
+1 315-432-5595

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Free
Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast
Cons:
Cleanliness issues
Outdated furnishings

Categories

Cleanliness
6.48
Multiple reviews mention cleanliness issues, with some rooms described as dirty and having bugs.
Service
9.45
Many reviews praise the staff for being friendly and attentive.
Location
8.99
Several comments highlight the good location of the hotel.
Room Quality
7.94
Some guests mentioned outdated furniture and a need for renovations.
Amenities
8.97
Amenities like kitchens and breakfast options received positive mentions.
Value for Money
8.43
Guests felt the stay was worth the price, though some noted the need for improvements.
Food and Beverage
9.48
Breakfast received consistently positive reviews for quality and variety.
Overall Experience
9.05
Overall, many guests would recommend this hotel, despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:58

Property Description

Modern Suites with Kitchenettes and Free Wi-Fi
Indulge in the comfort of a fully equipped suite with a kitchen and complimentary Wi-Fi at Cresthill Suites Syracuse. Enjoy cable TV, coffee facilities, and a kitchen stocked with essentials for your convenience.

Convenient Amenities for Business and Leisure
Take advantage of our 24-hour gym, business center, on-site convenience store, and laundry facilities during your stay. Whether you're here for work or leisure, we have you covered with all the amenities you need.

Prime Location near Major Attractions
Located just 15 minutes from Syracuse Hancock International Airport and within proximity to the Museum of Science & Technology and Syracuse Symphony Orchestra, Cresthill Suites Syracuse offers a convenient stay with easy access to key attractions.

Book your stay now and experience comfort and convenience at Cresthill Suites Syracuse!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Tue, Sep 1, 2026 until Thu, Dec 31, 2026
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SYR

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    No special conditions apply for groups.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.6
Based on 1474 reviews
Cleanliness: 6.48
Service: 9.45
Location: 8.99
Room Quality: 7.94
Amenities: 8.97
Value for Money: 8.43
Food and Beverage: 9.48
Overall Experience: 9.05
K
Kathrin • solo_traveller • de
9
Pros:

Sehr schön großes Zimmer mit Küche.

2026-07-25 • via Nuitee
E
Eugeniusz • family_with_children • us
2
Just like before—never again at this place.
Pros:

I expected more for the price; besides, charging a security deposit strikes me as ridiculous. I’ll never stay here again, even though I’ll be traveling this route many more times.

Cons:

For a three-star hotel, it is very, very poor. I do not recommend it. I have stayed in much better motels in other states.

2026-07-23 • via Nuitee
C
Carole • extended_group • us
5
Room was clean and comfortable except for couch and chair not in good condition. Hallways dirty.
Pros:

Breakfast was satisfying. The room and outside patio were very nice

Cons:

The hallways and floor near the main door and elevators were very dirty. They looked like the sweeper had not been run there in a long time. Soiled
Linens were on the floor in the hallways. Even after 6 p.m. when I was checking in, a guest returned to the front desk and said her room had not been cleaned.

2026-07-23 • via Nuitee
T
Todd • family_with_children • us
2
This was not what I had ordered.
Cons:

The room I booked was for 2 queen beds and received a bed and a pull out sofa. When asked staff at the hotel they were rude and then contacted booking.com who tried to help but were unsuccessful. It was so bad I did not stay for a second night like I booked. Also one of the sprinkler heads in the room was blocked with paper towels and apparently not functioning.

2026-07-23 • via Nuitee
M
Melanie • couple • us
1
Not good
Pros:

I like the location

Cons:

I liked nothing about this facility. The rooms was old , not cleaned, and service was horrible .
The utilities they had was fility , the curtains had stains , the bathroom was old and not cleaned

2026-07-22 • via Nuitee
J
Jeffrey • solo_traveller • us
1
2026-07-22 • via Nuitee
K
Katarzyna • couple • es
9
2026-07-22 • via Nuitee
A
Amber • solo_traveller • us
10
2026-07-22 • via Nuitee
E
Edward • family_with_children • us
8
Pros:

P The selection for breakfast was great
The coffee and the juice very good

2026-07-20 • via Nuitee
K
Khaldia • solo_traveller • us
1
Extremely disappointed
Pros:

Extremely dirty from the entrance and up. With the smell of weed everywhere. It is disgusting in this facility

Cons:

Dirtiness

2026-07-20 • via Nuitee
K
Kenneth • couple • us
1
We arrived for a 2 night stay at the property with our 11 year old daughter to celebrate her birthday, when we arrived t
Pros:

The location of the property was the best part of the whole stay, pretty centrally located to all major points.

Cons:

The property was listed extremely filthy and dated. The staff was very rude, not customer focused and was only worried about bringing in more guests versus having a care and handling health and safety issues with their rooms.

2026-07-20 • via Nuitee
J
Jeroen • solo_traveller • nl
10
Pros:

Goed bed. Netjes

Cons:

Niks

2026-07-20 • via Nuitee
D
Dai • extended_group • us
9
Convenient location.
Cons:

HVAC filters are not clean well.

2026-07-19 • via Nuitee
A
Arne • family_with_children • de
2
2026-07-19 • via Nuitee
S
Stefanie • family_with_children • de
6
2026-07-19 • via Nuitee
J
Jay • solo_traveller • us
7
2026-07-18 • via Nuitee
J
Jay • solo_traveller • us
7
2026-07-18 • via Nuitee
A
Alexander • solo_traveller • us
7
Ok.
Pros:

Breakfast was good.

Cons:

Breakfast didn't open early enough on Saturday. I was checking out that morning. Wanted to eat breakfast before I left. I found out that it didn't open for another hour. Which is an hour later than during the week. I had been there for a four night stay. This I checked out and went to a restaurant and had breakfast.

2026-07-17 • via Nuitee
J
Jean • solo_traveller • us
9
Fantastic, and I must add that the staff made me feel that way!
Pros:

My room was a lil outdated, however, Cresthills is seems to be taking care of that as I was able to see workers bring in new furniture, TVs, etc.

Cons:

Nothing

2026-07-17 • via Nuitee
K
Kaycee • family_with_children • us
8
Great value for family rooms!
Pros:

Check in was quick and staff was friendly.

Cons:

Rooms are a little dated with some obvious signs of wear and tear, but they are clean and had everything my family needed.

2026-07-16 • via Nuitee