Courtyard by Marriott Düsseldorf Seestern

Hotels
•
Courtyard by Marriott
7.7 (422 reviews)
Am Seestern 16 , Düsseldorf , de

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Terrace
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Clean rooms
Good breakfast
Friendly staff
Cons:
Room temperature issues
Front desk service needs improvement
Limited amenities

Categories

Cleanliness
8.03
Guests mentioned that the hotel was clean and tidy.
Service
7.5
Mixed reviews on service; staff were friendly but front desk service was criticized.
Location
8.04
Positive comments about the location in relation to businesses.
Room Quality
6.99
Issues with room temperature and limited heating options.
Amenities
7.52
No mentions of amenities provided or lacking, average quality expected.
Value for Money
6.98
Some feedback indicated issues with value, especially concerning compensation offered.
Food and Beverage
8.53
Guests enjoyed the breakfast options.
Overall Experience
8
General positive impressions but with notable issues affecting the stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 23:35

Property Description

Modern Comforts and Convenience
Experience modern comfort at Courtyard by Marriott Düsseldorf Seestern, offering air-conditioned rooms and a 24-hour shop. Conveniently located next to Am Seestern underground station, just a short ride away from the heart of Düsseldorf.

Delightful Dining Options
Start your day with a delicious hot/cold breakfast buffet and enjoy a variety of meals and cocktails at Julian's Bar & Restaurant. Take advantage of the outdoor terrace on sunny days for a relaxing dining experience.

Convenient Amenities
Stay connected with satellite TV and Wi-Fi in all rooms. The 24-hour shop provides snacks, sandwiches, and toiletries for your convenience. With easy access to the airport, exhibition grounds, and shopping street, everything you need is within reach.

Book your stay at Courtyard by Marriott Düsseldorf Seestern now for a memorable and convenient experience!

Important information:

Please note the surcharge for bringing a small pet is EUR 35 per stay.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: DUS

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs EUR 24 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    Children from 6 years old to 11 years old stay for € 20 per person per night when using an existing bed.
    Children from 12 years old to 17 years old stay for € 39 per person per night when using an existing bed.
    People no matter the age stay for € 20 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.7
Based on 422 reviews
Cleanliness: 8.03
Service: 7.5
Location: 8.04
Room Quality: 6.99
Amenities: 7.52
Value for Money: 6.98
Food and Beverage: 8.53
Overall Experience: 8
M
MASSIMILIANO • solo_traveller • it
8
2026-05-23 • via Nuitee
F
Felix • solo_traveller • de
7
Drei Nächte geschäftlich in Düsseldorf
Pros:

Gute Lage. Räume sehr sauber. Aussergewöhnlich gutes Frühstück.

Cons:

Das Bett fand ich nicht sonderlich bequem. Handtücher hatten teilweise deutliche Flecken. Sicherlich gewaschen, dennoch unschön. Keine Dusche sondern Badewanne. Generell etwas in die Jahre gekommen.

2026-05-21 • via Nuitee
A
Anita Ze • solo_traveller • de
7
2026-05-20 • via Nuitee
S
Sigrid • couple • at
7
Für unsere Zwecke wegen der Lage ok
Cons:

Die Zimmer sind zwar gut ausgestattet aber schon sehr abgewohnt

2026-05-18 • via Nuitee
K
Krmc • couple • tr
4
Pleasant Stay, Unhelpful Reception
Cons:

Overall, the hotel was fine and we had no major issues. However, the attitude and communication style of the manager at the reception was disappointing and not very customer-oriented.

2026-05-18 • via Nuitee
B
Bianca • family_with_children • be
7
2026-05-16 • via Nuitee
B
Billie • solo_traveller • de
9
2026-05-12 • via Nuitee
V
Vladimer • solo_traveller • ge
10
2026-05-05 • via Nuitee
S
Sergej • solo_traveller • de
10
2026-05-03 • via Nuitee
C
Corne • family_with_children • nl
5
Receptioniste zoekt geen Engels
Pros:

Lokatie t.o.v. metro

Cons:

Receptioniste die geen Engels spreekt.
Die niet snapt dat er mensen op de fiets komen
En die heb idee heeft wat het message knopje op de telefoon betekent

2026-05-03 • via Nuitee
N
Nabil • solo_traveller • de
9
2026-05-03 • via Nuitee
C
Christine • couple • de
8
Pros:

Ausreichend Parkplätze auf öffentlichem Parkplatz.
Sehr gutes Frühstück

Cons:

Unangenehmer Geruch im Flur

2026-05-02 • via Nuitee
F
francesco • couple • it
10
Accogliente pulito e comodo dall ufficio
Pros:

Molt grande e pulito

Cons:

Mi è piaciuto tutto

2026-04-30 • via Nuitee
F
Froemming • solo_traveller • de
10
2026-04-28 • via Nuitee
S
SofiaO96 • couple • it
8
2026-04-27 • via Nuitee
U
Uwe • couple • de
4
Courtyard by Marriott nicht wieder
Pros:

Frühstück war in Ordnung

Cons:

Unser Aufenthalt war leider von mehreren Punkten geprägt, die nicht dem erwarteten Standard im **Courtyard by Marriott** entsprechen:

Wir haben **zu viert Aperol Spritz bestellt (Einzelpreis 12,50 €)**. Die servierten Getränke entsprachen jedoch nach unserem Eindruck nicht der üblichen Qualität – vielmehr wirkten sie wie gefärbtes Wasser mit leichtem Orangengeschmack (drei Gläser voll, eines nur halb gefüllt). Hier hätten wir uns eine ehrliche Rückmeldung des Personals gewünscht, falls Zutaten nicht ausreichend verfügbar waren.

Ein wesentlicher Kritikpunkt betrifft die **beworbene Klimaanlage**, die für uns ein ausschlaggebender Buchungsgrund war. Tatsächlich handelt es sich jedoch lediglich um eine zentral gesteuerte Lüftung: Die Einstellung „Heizen“ oder „Kühlen“ wird vom Hotelpersonal vorgegeben und kann nicht individuell im Zimmer geregelt werden. Nach Rücksprache war die Anlage während unseres Aufenthalts sogar noch auf „Heizen“ eingestellt. Eine eigenständige Temperaturregelung, wie sie bei einer echten Klimaanlage zu erwarten wäre, ist somit nicht möglich.

Aufgrund der unzureichenden Kühlung waren wir gezwungen, das Fenster dauerhaft zu öffnen. Dies führte dazu, dass wir nachts durch **erheblichen Straßenlärm sowie eine aufheulende Alarmanlage** gestört und geweckt wurden.

Auch die **Rückerstattung geblockter Kreditkartenbeträge** hat ungewöhnlich lange gedauert, was wir als nicht zeitgemäß empfinden.

**Fazit:** Für das **Courtyard by Marriott** hätten wir deutlich mehr erwartet. Insbesondere da ein zentrales Ausstattungsmerkmal nicht wie dargestellt nutzbar war, stimmt das Preis-Leistungs-Verhältnis aus unserer Sicht nicht. Es gibt in dieser Kategorie bessere Alternativen. Wir würden dieses Hotel bzw. die Kette künftig nicht mehr wählen.

2026-04-20 • via Nuitee
C
Chirag • family_with_children • in
1
Overbooked, unhelpful staff, and no refund — left us paying for a room we couldn’t use.
Pros:

nothing at all

Cons:

We had a very disappointing experience with Courtyard by Marriott Düsseldorf Seestern.

We had booked two rooms for a 2-night stay well in advance, only to receive an email just 3 days before arrival informing us that our reservation had been moved to a different property due to overbooking. This was extremely inconvenient, especially given the short notice.

We clearly communicated that we did not want to be relocated and requested a refund instead. However, the hotel staff were completely uncooperative and refused to process any refund. What made matters worse was the tone of communication — it felt dismissive and rude, with the responsibility being pushed onto Booking.com rather than being handled professionally by the hotel.

As a result, we were forced into an uncomfortable situation and ended up not using one of the rooms, leading to a complete waste of money.

Overall, this experience reflects very poor customer service and lack of accountability. We would strongly advise future guests to be cautious when booking here, especially if reliability and respectful communication matter to you.

2026-04-19 • via Nuitee
N
Nikki • extended_group • nl
8
2026-04-13 • via Nuitee
P
Paweł • family_with_children • pl
10
Pros:

Świetny hotel świetna obsługa pokoje czyste oraz rewelacyjne śniadania.

2026-03-31 • via Nuitee
M
Michael • family_with_children • de
4
Cons:

Frontdeckpersonal überfordert und unfreundlich, nicht lösungsorientiert.
Das benehmen am Check- in hat den Aufenthalt zu keinem Erlebnis gemacht

2026-03-23 • via Nuitee