Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Family-friendly activities and kids' play area
Large pool area with heated pool and two hot tubs
Very helpful and responsive staff
Included/good breakfast and enjoyable on-site restaurant
Pub/gaming area and golf lounge (comfortable for watching games)
Good for family stays and special occasions (anniversaries)
Cons:
Rooms sometimes smelled of stale cigarettes or musty odors
Rooms dated and occasional plumbing/toilet issues
Parking is costly ($20) and can be tight at peak times
Vending machines out of order and lounge closing policy frustrating to some
Reservation/booking defaults (room type) caused annoyance for at least one guest

Categories

Cleanliness
6.5
Multiple guests reported stale cigarette smell and musty odors in rooms; some rooms noted as clean but odors and smoking complaints lowered this score.
Service
9.4
Staff repeatedly described as helpful, pleasant and responsive (congratulating anniversary guests, quickly moving guests after toilet issues, offering breakfast); a few reservation/booking hiccups were noted but overall service was excellent.
Location
8.5
Location cited positively by several guests and described as a short (downhill) walk to downtown; convenient for visitors though not downtown-central.
Room Quality
7.3
Rooms described as spacious but somewhat dated; plumbing/toilet issues and layout quirks (sink in room, shaky faucet) and beds described as only 'ok' reduce this score.
Amenities
9.2
Pool, heated swimming pool, two hot tubs, kids' play area, gaming/Las Vegas-style area and a pub/golf lounge were praised as strong family-friendly amenities; a few minor negatives (vending machines not working, lounge closing policy) noted.
Value for Money
7
Mixed value: included breakfast and occasional complimentary perks praised, but $20 parking, some expensive breakfast comments and tight parking at peak times lowered perceived value.
Food and Beverage
9
Breakfast and restaurant repeatedly called good and a highlight; complimentary cocktail passes and friendly F&B offerings contributed to a strong score.
Overall Experience
9.5
Many guests reported very positive family experiences, anniversary celebrations and overall relaxing stays despite a handful of issues; strong staff and amenities drove a high overall impression.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:13

Property Description

Resort-Style Accommodation
Experience the charm of Best Western Plus Cairn Croft Hotel, nestled on historic Lundy's Lane in Niagara Falls, Ontario. Just a short distance from the iconic Niagara Falls, our hotel offers a unique blend of comfort and convenience.

Amenities Galore
Indulge in our indoor heated pool, two hot tubs, and a tropical courtyard for a relaxing stay. Let your kids have a blast at the new arcade and two-story play park, ensuring fun for the whole family.

Local Attractions and Events
Explore nearby attractions like Horseshoe Falls, Marineland, and Niagara's Casinos. Immerse yourself in seasonal events such as the Niagara Wine Festival and weekend fireworks at the falls. With over 20 championship golf courses nearby, golf enthusiasts will be delighted with our convenient golf packages.

Book your stay at the Best Western Plus Cairn Croft Hotel today and elevate your Niagara Falls experience.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Incidental damage deposit is taken upon check-in. Valid photo ID and credit card are required.

This hotel is a nonsmoking property.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BUF

Location

Property Accessibility

Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.3
Based on 1104 reviews
Cleanliness: 6.5
Service: 9.4
Location: 8.5
Room Quality: 7.3
Amenities: 9.2
Value for Money: 7
Food and Beverage: 9
Overall Experience: 9.5
H
Harshal • family_with_children • ca
10
2026-10-30 • via Nuitee
L
Liubov • family_with_children • ca
4
2026-10-29 • via Nuitee
L
Liam • solo_traveller • gb
10
2026-10-28 • via Nuitee
C
Charah • family_with_children • ca
10
Kids and I had fun for the little visit we had.
Pros:

Everything was amazing so much to offer and keep kids busy.

Cons:

My room did smell like stale cigarettes and kids and I were to tired to want to switch rooms I did let front counter know and they were very pleasant and did offer a new room. To unpack and pack and unpack again was nice t worth it.

2026-10-26 • via Nuitee
G
Gaurav • family_with_children • ca
10
2026-10-19 • via Nuitee
H
Hien • couple • ca
8
2026-10-18 • via Nuitee
N
Nesa • family_with_children • ca
9
2026-10-17 • via Nuitee
S
Steve • couple • ca
10
Absolutely loved our stay minus a little mishap but we will be back very soon for another weekend.
Pros:

We enjoyed the comfort and accessibility of our room(courtyard view). Before pool closed it was lively in the courtyard and then after it was quiet and relaxing.

Cons:

Unfortunately our first room had toilet issues. However we had a nice worker come by and “fix” it. After we left and came back the toilet was still not flushing properly but the staff quickly moved us and gave us breakfast which truly wasn’t needed but a very nice addition. Amazing work by the staff and the quick response to a problem.

2026-10-17 • via Nuitee
C
Carmen • extended_group • pr
10
Pros:

Excellent facility with family-friendly activities and areas.

2026-10-16 • via Nuitee
F
Farmer • family_with_children • gb
10
Charming Hotel
Pros:

The staff went above and beyond to help guests . The rooms were spacious and clean a little dated but that was not a problem.

Cons:

The vending machines did not work . Charming

2026-10-16 • via Nuitee
A
Antoinette Asmae • couple • us
10
Best 20th wedding anniversary anyone could ever expect!! We will be back again.
Pros:

It was our 20th wedding anniversary, and at check in we were immediately greeted and congratulated by the staff. They gave us free parking passes, free cocktail passes for any of the 3 local bars/restaurant, we paid for free breakfasts every day of our stay that was absolutely amazing food. The pool area was beyond gorgeous, fun and comfortable from the 2 hot tubs and heated swimming pool. We went to the golf lounge to enjoy a "Buffalo Bills" game, it was so comfortable and very accommodating. Everyone was extremely kind, nice, and very generous. We will be visiting again on New Years for my husband's 60th birthday.

Cons:

That the lounge closed at exactly 11:00 and while we were in the last 10 minutes of the football game, we were asked to leave. It was upsetting we couldn't stay to finish the game, and they wouldn't allow us to take our wine glass to our room and put it in plastic cups (gross). Overall that is the only complaint we had.

2026-10-14 • via Nuitee
S
Stephanie • couple • us
7
2026-10-12 • via Nuitee
T
Thorben • family_with_children • de
5
Pros:

Es gibt einen netten Pub im Hotel. Pool und Las Vegas Style Gaming Bereich falls man es braucht...

Cons:

Die Zimmer sind alt, das Waschbecken ist im Zimmer und nicht im Bad. Die Zimmer rochen modrig und nach Rauch.
Parken kostet $20 und damit mehr als manches Downtown Hotel.
Frühstück ist auch sehr teuer. Entfernung nach Downtown ist ca 2km Bergab. Es gibt einen kostenpflichtigen Bus, der aber im Nigara Falls Pass enthalten ist.

2026-09-19 • via Nuitee
J
Johan • solo_traveller • fr
9
Pros:

Super bien pour notre fils, le lit très confortable, la piscine un peu fraîche mais jacuzzi au top, super les jeux pour enfants !

Cons:

La robinetterie de la baignoire qui fonctionne assez mal, on a eu des difficultés a utiliser.

2026-09-17 • via Nuitee
D
David • solo_traveller • bm
10
2026-09-17 • via Nuitee
D
Diana • family_with_children • us
8
Good value, family fun
Pros:

The pool and play area was such a treat, and having the included breakfast was a great deal -- food was good, and the restaurant was fun! Beds weren't top of the line, but we picked it for family reasons, not expecting a luxury stay, and it was exactly what we wanted.

Cons:

The beds were only "ok", and the parking was pretty tight when the band was playing at the restaurant, but those were minor quibbles.

2026-09-15 • via Nuitee
A
Albert • couple • dk
8
2026-09-14 • via Nuitee
L
Lonnie • solo_traveller • ca
10
Pros:

Staff at the front desk was awesome. Both ladies were so helpful and accommodating. Couldn't ask for better staff.

Cons:

Bookings was not user friendly. I tried booking 2 rooms of queen size and it defaulted to 2 kings. Wanky at best

2026-09-13 • via Nuitee
C
Claudia Marcela • solo_traveller • co
6
Pros:

The location

Cons:

Very old

2026-09-12 • via Nuitee
J
Johannajdb • solo_traveller • ca
8
Wonderful features too many extra necessary costs.
Pros:

Very helpful and accommodating staff. Lovely facilities available and the atrium is just a lovely way to feel outside without depending on the weather. The bathroom towels seemed bigger and actually thicker which is appreciated. Television channels, connection possibilities and casting opportunities were excellent and appreciated.

Cons:

No microwave in the room though description stated otherwise. Not enough outlets between the beds or access close by and no built in USB charging hubs available either. After 1 evening the larger and more temperate hot tub was drained and unavailable for the remainder of our three day stay which was not very helpful at all. The ceiling also seemed to drip on me from one area while in the pool during a rainy day. Parking is way to expensive and there are not enough accessible spots meaning I was assured one and could not get one. Wheelchair entry to the front doors was dangerous and almost impossible. It seems excessive to require a 17 dollar per person amount for breakfast each morning on top of the parking fee of 20 dollars a day on top of the actual room rate.

2026-09-11 • via Nuitee