Hotel Indigo Detroit Downtown by IHG

Hotels
•
Hotel Indigo
7.7 (644 reviews)
1020 Washington Boulevard , Detroit , US
+1 313-887-7000

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Business center
See all facilities

Review Highlights

Pros:
Great downtown location and views
Friendly, helpful staff (multiple mentions)
Good bar and restaurant service
Fitness room and pleasant lobby
Breakfast praised by several guests
Convenient to restaurants and shopping
Cons:
Inconsistent cleanliness; reports of dust, dirty bathrooms and a cockroach
Uncomfortable/worn mattress for some guests
Noisy or broken/rattling air conditioning
Small rooms / small beds
Plumbing issues and at least one report of no hot water
Fridge unplugged leading to spoiled food
Occasional long check-in lines and parking complaints
Some guests reported unwelcoming staff or disappointing atmosphere

Categories

Cleanliness
6
Mixed but more negative overall — multiple guests reported dirty floors and bathrooms, heavy dust, a cockroach sighting, and plumbing leaks; a few noted the room was very clean.
Service
9.5
Generally excellent — numerous mentions of friendly, helpful front desk and restaurant staff (including a named shoutout to 'Robert'); isolated reports of unwelcoming staff or poor atmosphere.
Location
9.8
Consistently praised — downtown location, walking distance to restaurants, shopping and activities; many guests highlighted great views and proximity to venues.
Room Quality
6
Mixed to poor — frequent complaints about small rooms, uncomfortable or worn mattresses, loud/ rattling AC, fridge left unplugged, sliding bathroom doors and plumbing issues; some guests liked the view and room maintenance.
Amenities
8.7
Generally positive — bar, lobby and fitness room received praise and were described as nice; breakfast was praised by some though not always complimentary.
Value for Money
6.6
Mixed to below average — several guests felt the rooms were too pricey for the issues experienced (cleanliness, mattress, noise), while a few found good value.
Food and Beverage
8.9
Positive overall — bar staff and food received multiple compliments; restaurant servers and cooks were noted as polite and professional and breakfast was well-regarded by some guests.
Overall Experience
6.1
Mixed experience — many guests enjoyed the location, staff and certain facilities, but cleanliness, room comfort (mattress/AC) and isolated service/atmosphere issues lowered overall satisfaction for others.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:13

Property Description

Convenient Location
Hotel Indigo Detroit Downtown is ideally situated in the heart of Detroit, just a short stroll away from popular attractions like the MGM Grand Casino. Explore the vibrant city with ease from our central location.

Modern Amenities
Enjoy a comfortable stay in our bright and well-equipped guest rooms featuring cable TV, free WiFi, and convenient tea/coffee making facilities. Stay connected and entertained throughout your visit.

Business and Leisure Facilities
Whether you're here for work or play, our hotel has you covered. Take advantage of our on-site gym, 24-hour reception, and business center offering fax and photocopying services. Your comfort and convenience are our top priorities.

Book your stay at Hotel Indigo Detroit Downtown for a memorable experience in the Motor City.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: DTW

Location

Guest Reviews

7.7
Based on 644 reviews
Cleanliness: 6
Service: 9.5
Location: 9.8
Room Quality: 6
Amenities: 8.7
Value for Money: 6.6
Food and Beverage: 8.9
Overall Experience: 6.1
K
Kaira • solo_traveller • us
10
2026-10-22 • via Nuitee
C
Carlos • solo_traveller • ve
9
2026-09-08 • via Nuitee
J
Jerry • extended_group • us
8
Cons:

The property was great. The only issue is the metal grates on the street from road work and any time a vehicle rolls over it you can hear it around the corner 10 stories up. The city isn't doing this property or the Westin across the street with their temporary fixes.

2026-09-01 • via Nuitee
I
Ivonne • family_with_children • it
9
Pros:

Posizione e colazione

2026-09-01 • via Nuitee
G
Gerald • couple • us
10
Pros:

The hotel was very clean. The staff was super friendly and the downtown location was great!

2026-08-31 • via Nuitee
B
Benjamin • solo_traveller • us
9
Nice hotel
Pros:

Nice hotel well located in Downtown, helpful staff, and well maintained room

Cons:

Check in line was really long. It was probably just bad timing with a large group arriving right before me

2026-08-31 • via Nuitee
S
Stacey • extended_group • us
9
2026-08-31 • via Nuitee
D
Dawnisha • extended_group • us
10
2026-08-29 • via Nuitee
A
Amanda • couple • us
8
2026-08-25 • via Nuitee
K
Karen • couple • us
8
Nice hotel, check your fridge though!
Pros:

Beautiful property. Location was great.

Cons:

The fridge was off and unplugged and we did not realize it until we got back from our concert and our leftovers from dinner were smelling.

2026-08-23 • via Nuitee
A
Amanda • family_with_children • us
10
2026-08-22 • via Nuitee
M
miller • couple • us
8
I had a good time. Thanks
Pros:

Nice location to all activities I was in town for

Cons:

A little to pricey for the room

2026-08-20 • via Nuitee
M
Marni • couple • us
8
Great place to spend an evening in Detroit.
Pros:

Staff was very friendly and the location was great and the facilities were nice.

Cons:

The view was nice as well as the lobby and fitness room.

2026-08-18 • via Nuitee
S
Steve • solo_traveller • us
9
2026-08-17 • via Nuitee
C
Cheryl • family_with_children • us
10
Overall it was a nice stay
Pros:

The stay was comfortable. The staff helpful and followed through with requests. The maintenance engineer was great with last minute and unexpected repairs!

Cons:

No free breakfast. Didn't like the see-thru glass sliding door to the bathroom.

2026-08-17 • via Nuitee
A
Aaron • extended_group • us
10
2026-08-16 • via Nuitee
G
Gabriel • solo_traveller • us
2
Poor service and overall negative experience—I would not recommend staying here.
Pros:

The waitress and cook who served us were very polite, professional, and provided great service.

Cons:

The rest of the staff was unwelcoming and acted as if they hated their jobs. Additionally, the overall atmosphere and views were very disappointing.

2026-08-14 • via Nuitee
A
Audrey • extended_group • fr
6
2026-08-14 • via Nuitee
T
Theresa • solo_traveller • us
9
Pros:

I love my room especially 15 floor see all of downtown

2026-08-11 • via Nuitee
A
Angel • solo_traveller • us
6
Pleasant staff, horrible mattress
Pros:

The staff was amazing, friendly and very helpful. Everyone I encountered was very professional.

Cons:

The air conditioner was very loud. We had to turn it on low to sleep, which made us hot. The bed was also very uncomfortable, the mattress was very bad, and should be replaced. I was up all night trying to get comfortable, and my sciatica was re-triggered from the horrible mattress. For the price of this hotel, the mattress and air conditioner should be better.

2026-08-11 • via Nuitee