Grand Fiesta Americana Chapultepec

Hotels
•
Grand Fiesta Americana
8.9 (524 reviews)
Hotel Mariano Escobedo 756 Colonia Anzures , Mexico City , MX
+52 443 310 8137

listing image 1
Show all photos
Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Outstanding location near Chapultepec, castle and museums
Friendly and attentive staff (front desk, concierge, spa therapists)
Comfortable, well-sized rooms with good views
Strong spa and massage services
Good breakfasts/room service noted by several guests
Reasonably priced / good value for many guests
Cons:
Serious restaurant billing issue reported (guests charged for included breakfast, alleged unauthorized card charges)
No guest ice maker (though staff delivered ice on request)
Airport transfer reportedly not honored as advertised on Booking
Occasional slow staff responses and limited bed configuration options

Categories

Cleanliness
9.2
Multiple reviews explicitly mention the hotel as clean and comfortable (Spanish review: 'acogedor, limpio' and others praising room upkeep).
Service
9
Overall staff repeatedly praised as attentive and helpful (front desk, concierge, spa staff like Wendy, Alex, Nayeli and Alexa); however, there are notable negative incidents in restaurant service and one comment about slow staff responses, preventing a perfect score.
Location
9.6
Very strong positive consensus: excellent location adjacent to Chapultepec, castle, museums and easy walking access to major attractions; repeatedly cited as a primary benefit.
Room Quality
9
Rooms described as comfortable and good sized with pleasant views of Chapultepec; multiple positive remarks about room comfort and sizing.
Amenities
8.9
Spa and wellness offerings (massages praised) are strong; some practical drawbacks noted (no guest ice machine, hotel-delivered ice; airport transfer advertised as free on Booking but reportedly not honored).
Value for Money
8
Several guests call the hotel great value or reasonably priced, but serious negative incidents (being charged extra for an included breakfast, unauthorized credit card charges) reduce perceived value.
Food and Beverage
8
Mixed signals: many positive comments about tasty room service, good breakfast and a lovely restaurant; contrasted by a major complaint about restaurant staff charging for an included breakfast and inconsistent billing.
Overall Experience
9.5
Majority of reviews convey a very positive stay (service, location, spa, rooms), with a few significant negative incidents (restaurant billing/cheating, shuttle not honored) that lower but do not overwhelm the generally strong overall impression.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:13

Property Description

Luxurious Spa Services and Gourmet Dining - Indulge in massages with unique ingredients like gold and chocolate at Spa 19th, followed by a delightful dining experience at Salammbô Restaurant.

Breathtaking Views and Modern Comfort - Relax in spacious rooms with air-conditioning and modern décor, all while enjoying stunning views of Chapultepec Castle.

Convenient Location for Business and Leisure - Located in a prime neighborhood overlooking Chapultepec Park, the hotel is just minutes away from the city's main business, commercial, and entertainment districts.

Book now to experience the ultimate blend of luxury and convenience at Grand Fiesta Americana Chapultepec!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Please note that the property offers guest access with a guide dog.

25 percent off on food and beverage. Discount does not apply for breakfast.
Discounts are non cumulative. Other restrictions may apply. Not combinable with any other promo unless specified.

Please note that, in compliance with Mexico City tourism regulations, all guests, including children, need to provide a valid ID/government-issued ID/passport/student ID and contact number at check-in.

Minors must present a document that allows for their identification (passport, school ID, CURP, or birth certificate) and indicate their relationship to the accompanying adult.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MEX

Location

Guest Reviews

8.9
Based on 524 reviews
Cleanliness: 9.2
Service: 9
Location: 9.6
Room Quality: 9
Amenities: 8.9
Value for Money: 8
Food and Beverage: 8
Overall Experience: 9.5
E
Edilson • couple • br
10
2026-10-28 • via Nuitee
D
Detlef • couple • de
5
Nice hotel, but the waiters are cheating the clients
Pros:

The location is nice, only few minutes from the park of Chapultepec. Staffs are friendly, except in the Restaurant.

Cons:

I was bocking the hotel with breakfast included but everytime the waiters in the restaurant were trying to cheat me with additional costs or telling me I need to pay for the breakfast. They took money away from my credit card which they promised me to pay back again - never happened! 40 USD additional for a breakfast what was already payed - that’a a crime! The hotel is nice but this kind of cheating is not acceptable.

2026-10-15 • via Nuitee
F
Felipe • family_with_children • br
9
2026-10-13 • via Nuitee
E
El • solo_traveller • us
10
2026-10-07 • via Nuitee
E
Elliott • couple • us
10
Great location. Great service. Great price.
Pros:

First time in Mexico City. Location was excellent for a tourist as it's adjacent to the park, Castle, museums and Condesa. It wasn't as close to Zocalo/Roma Norte but that's ok because the walk there was beautiful. The staff here is very attentive and friendly. They gave us hot towels and bottled water on arrival, stocked our rooms with bottled water, and the room service was very tasty and not that expensive. I will stay here again!

Cons:

Ice is a must for me. There wasn't an ice maker available for guests (I get it, it's made from water and tourists should drink bottled water). However, the hotel delivered ice to me every night and that was amazing.

2026-09-13 • via Nuitee
N
Nayeli • couple • ch
9
Excelente opción para pasar uno o varios días en la CDMX
Pros:

Es un hotel acogedor, limpio, con habitaciones muy confortables. Está muy bien situado, se puede ir caminando a Chapultepec, al Museo Nacional de Antropología e historia, así como muchas otras atracciones. El personal muy atento. El desayuno muy rico. Lo recomiendo ampliamente 😊

Cons:

—-

2026-09-08 • via Nuitee
R
Rajesh • family_with_children • us
10
Pros:

The property went the extra mile to help celebrate my daughter’s birthday

Cons:

Option of 2 queen beds

2026-09-08 • via Nuitee
P
Pablo • solo_traveller • us
9
2026-08-31 • via Nuitee
A
Alejandro • solo_traveller • mx
2
2026-08-28 • via Nuitee
G
Gisele • family_with_children • br
9
Dias incríveis em um hotel maravilhoso
Pros:

Cordialidade dos atendentes

Cons:

Gostei de tudo

2026-08-17 • via Nuitee
K
Karla • family_with_children • us
10
2026-08-12 • via Nuitee
P
Pablo Andrés • family_with_children • co
2
2026-07-25 • via Nuitee
J
JOSE MA. MENDOZA • family_with_children • mx
9
Pros:

Excelente Ubicación

2026-07-24 • via Nuitee
S
smokinskull86 • Family • Shanghai
10
Great service!!
Pros:

Loved our stay at this hotel. The staff is super nice and very accommodating to any request. Special callout to Wendy from the spa and wellness area. She was extremely helpful and provided excellent service. The hotel itself is located near the chapalputec castle and highly recommend it.

2026-07-20 • via Tripadvisor
S
Seaside06617833805 • Business • Mendham, Morris County, New Jersey
10
Unwind on a business trip
Pros:

I stayed at this hotel for business and booked a massage at the spa with Alex. She was professional, attentive, and made me feel completely at ease. The massage was exactly what I needed to unwind after travel and reset before a busy work week. Highly recommend her if you’re looking to relax during a business trip or any stay here.

2026-07-19 • via Tripadvisor
T
TAKENORI • extended_group • sg
7
Pros:

Experiences locally owned hotel

Cons:

Staff responses are slow

2026-07-17 • via Nuitee
C
Camilo • solo_traveller • co
10
2026-07-12 • via Nuitee
A
AYA • solo_traveller • jp
7
2026-07-06 • via Nuitee
L
Luz Del Carmen • couple • mx
8
2026-07-05 • via Nuitee
M
malfarache • Couples • Uruapan, Central Mexico and Gulf Coast
10
Great weekend experience
Pros:

Great service from the minute you get here. It's an incredible area a was the only reasonably priced hotel on s World Cup in town weekend. Rooms are good sized and the view to Chapultepec park and the castle are outstanding. Ask for a higher room if you can. The spa experience awesome as well, couples massage with Nayeli and Alexa was perfect. Nice spa area. Even room service was nice. Not bad for an older hotel in great location

2026-07-04 • via Tripadvisor