Grand Fiesta Americana Chapultepec

Hotels
•
Grand Fiesta Americana
9.1 (631 reviews)
Hotel Mariano Escobedo 756 Colonia Anzures , Mexico City , mx

listing image 1
Show all photos
Children allowed

Facilities

Health or beauty spa nearby
Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great service
Delicious food
Cons:
Some amenities cost extra
Outdated decor in rooms

Categories

Cleanliness
9.2
Guests consistently mention immaculate cleanliness in their rooms.
Service
9.5
Exceptional service noted throughout reviews, with specific mentions of attentive staff.
Location
9.2
Convenient location, easily accessible and well-rated.
Room Quality
8.7
Rooms are described as comfortable but the decor is noted as somewhat outdated.
Amenities
8.7
Good amenities mentioned but some disappointment with club level offerings.
Value for Money
8.7
Good value overall, though some amenities require additional payment.
Food and Beverage
9.4
Highly praised restaurant and breakfast options, with excellent food quality.
Overall Experience
9.4
Guests had fantastic experiences overall, with many expressing a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 20:43

Property Description

Luxurious Spa Services and Gourmet Dining - Indulge in massages with unique ingredients like gold and chocolate at Spa 19th, followed by a delightful dining experience at Salammbô Restaurant.

Breathtaking Views and Modern Comfort - Relax in spacious rooms with air-conditioning and modern décor, all while enjoying stunning views of Chapultepec Castle.

Convenient Location for Business and Leisure - Located in a prime neighborhood overlooking Chapultepec Park, the hotel is just minutes away from the city's main business, commercial, and entertainment districts.

Book now to experience the ultimate blend of luxury and convenience at Grand Fiesta Americana Chapultepec!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Please note that the property offers guest access with a guide dog.

25 percent off on food and beverage. Discount does not apply for breakfast.
Discounts are non cumulative. Other restrictions may apply. Not combinable with any other promo unless specified.

Please note that, in compliance with Mexico City tourism regulations, all guests, including children, need to provide a valid ID/government-issued ID/passport/student ID and contact number at check-in.

Minors must present a document that allows for their identification (passport, school ID, CURP, or birth certificate) and indicate their relationship to the accompanying adult.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: MEX

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 11 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    Children from 2 years old to 12 years old stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

9.1
Based on 631 reviews
Cleanliness: 9.2
Service: 9.5
Location: 9.2
Room Quality: 8.7
Amenities: 8.7
Value for Money: 8.7
Food and Beverage: 9.4
Overall Experience: 9.4
R
Roberto • couple • mx
9
Muy buen hotel y ubicación inmmejorable.
Pros:

EXCELENTE UBICACIÓN Y SERVICIO

Cons:

Que no se hubiera respetado que en Booking aparecía que el servicio de ir y llevar al aeropuerto era gratuito.

2026-05-18 • via Nuitee
D
deelee168 • Business • Los Angeles, California
10
Mexican Hospitality
Pros:

It was my first time in Mexico City and I don't think I would have stayed anywhere else other than Grand Fiesta Americana Chapultepec.

The staff was so friendly. The GM and sales manager remembered my name and were so attentive. It is the type of service that comes from the heart.

Imagine being exhausted from traveling in to being welcomed by an amazing team from the front drive all the way through.

The view of the castle from my room was so amazing!

Truly an unforgettable first stay in Mexico City. Won't be my last!

2026-05-05 • via Tripadvisor
P
Pablo • solo_traveller • us
10
2026-05-03 • via Nuitee
R
Roberto • couple • mx
10
Excelente ubicación
Pros:

La ubicación

Cons:

Que no tuvieramos capuccino en el restaurante del club

2026-05-01 • via Nuitee
J
James • couple • us
10
Pros:

Great location. Great facilities, breakfast and staff

Cons:

Nothing

2026-04-29 • via Nuitee
W
William • solo_traveller • us
9
2026-04-22 • via Nuitee
E
Eva • extended_group • mx
8
2026-04-20 • via Nuitee
P
Pérez • solo_traveller • mx
10
Pros:

Las atenciones del personal

Cons:

No hubo nada que no me agradara

2026-04-16 • via Nuitee
T
TravellingMamaYYZ • Family • Toronto, Ontario
10
Spacious Suite with Stunning Views & Unbeatable Location
Pros:

Our “junior suite” at the Grand Fiesta Americana Chapultepec was a wonderful surprise and truly the highlight of our stay. It felt more like a full one-bedroom apartment than a junior suite—very spacious, with a living area, kitchenette, and even an extra powder room. The standout feature was the breathtaking view of Chapultepec Castle through the floor-to-ceiling curved windows—absolutely stunning. The bathroom amenities were excellent, and the bed was very comfortable, making our stay restful.

While the hotel has a business feel, it worked well for our family. The location is exceptional—right by Chapultepec Park, with easy walking access to the castle and museums. We could even walk to Condesa, Roma, and Polanco in about 20 minutes. We also found it easy to Uber to places like Teotihuacán and Coyoacán.

The lounge was pleasant and uncrowded, with basic but satisfying offerings. The gym had small snacks and water, and housekeeping was excellent. A small downside: the kids’ play area mentioned online wasn’t there. Also, we heard street noise on the lower floor, while the top floors have party noise—so mid-level floors may be best.

Overall, this hotel offers a fantastic mix of space, comfort, and location—great for both business travelers and families exploring Mexico City!

2026-04-15 • via Tripadvisor
B
Brian C • couple • us
10
Pros:

Wonderful customer service at every level.

2026-04-13 • via Nuitee
G
Gonzalez • family_with_children • us
8
Great service from the bar and bell staff, but marred by a rocky check-in & poor window views
Pros:

The bar was a highlight — we enjoyed drinks and a light dinner there, and the staff did an excellent job. The bellmen were also outstanding.

Cons:

At check-in, we were told our room wasn't ready and to return in an hour. After 90 minutes — during which we went to lunch — the same staff member asked us to wait yet another hour. After expressing my frustration, a colleague at the front desk stepped in and arranged an alternative room, which I appreciated.
Overall, the staff were pleasant and the hotel was decent, but the windows throughout were noticeably faded, making it difficult to enjoy what should be a nice park view.

2026-04-13 • via Nuitee
D
dominikam881 • Friends getaway
10
Loved the visit at the Grand Fiesta Americana
Pros:

I had a lovely visit at Grand Fiesta Americana. The breakfast was absolutely delicious, with a great variety to choose from. The bakery items were especially impressive—everything taste fresh and high quality. The fruits were also very fresh and full of flavour.

What really stood out was the guest service, which was excellent throughout my stay—friendly, attentive, and always helpful. Overall, a great experience and I would definitely recommend it.

2026-04-09 • via Tripadvisor
J
Javier • couple • mx
9
Pros:

atención del personal, ubicación, instalaciones, estacionamiento

Cons:

Atención en el Spa., no hay personaal que este pendiente

2026-04-06 • via Nuitee
V
V263LOlilianap • Family
10
Great Hotel and Perfect Location
Pros:

We stayed at this hotel for a few nights and had a great experience. The staff was very friendly and professional. Our room had an amazing view of Chapultepec, and it was clean and spacious. I visited the spa with my daughter for a massage and was very good. Alexa and Jazmin hosted our visit and the service was exceptional. Overall we enjoyed our time at the hotel. The location is unbeatable and the surroundings felt safe.

2026-04-05 • via Tripadvisor
A
auroral619 • Family • Houston, Texas
4
Money was stoked
Pros:

Bad experience, money was stolen from inside my bedroom closet. I filed a report and they never resolved anything.

2026-04-05 • via Tripadvisor
O
Oliver • couple • cl
10
2026-04-01 • via Nuitee
P
Pablo • family_with_children • us
10
2026-03-30 • via Nuitee
M
Mayte • couple • mx
10
Good stay
Pros:

Everything

Cons:

The need better beds / mattress now they use to have great beds not anymore

2026-03-27 • via Nuitee
T
tripsketcher • Business • Toronto, Ontario
10
Amazing stay near Chapultepec Park in Mexico City.
Pros:

My stay at this hotel was amazing. The staff were professional, helpful, and friendly —an exceptional experience. The concierge was very helpful providing excellent recommendations and great directions for getting around the city. The restaurant was great and had a nice selection of dishes; the food was delicious with perfect portions, and the waitstaff provided excellent service. The room I stayed in was very comfortable, clean, and well-maintained at all times, and had a spectacular view of Chapultepec Park. I would definitely return to this hotel on my future visits to Mexico City.

2026-03-17 • via Tripadvisor
L
Leandro • solo_traveller • br
7
2026-03-17 • via Nuitee