Carlton Hotel Lyon - MGallery Collection

Hotels
•
MGallery
9.2 (2167 reviews)
4 rue Jussieu , Lyon , FR
+33 4 78 42 56 51

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Heating
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Excellent breakfast
Cons:
Small bathroom
Low shower pressure
Limited bar size

Categories

Cleanliness
8.59
Comments about cleanliness were positive, but some issues with the bathroom facilities were noted.
Service
9.99
Numerous reviews highlight the helpfulness and friendliness of the staff.
Location
10
Many guests praised the perfect location for convenience and accessibility.
Room Quality
8.55
Some guests enjoyed spacious rooms, but issues with bathroom size and shower pressure were mentioned.
Amenities
8.58
Mention of a limited bar size and small breakfast area indicates room for improvement.
Value for Money
8.74
Some reviews suggest that pricing is high for the quality of rooms and facilities.
Food and Beverage
9.59
Breakfast received high praise for its variety and quality.
Overall Experience
9.58
Overall positive experience reported by guests with a few minor inconveniences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 23:57

Property Description

Historic Charm and Modern Comforts

Luxurious Accommodation
The Hotel Carlton Lyon - MGallery Hotel Collection offers soundproofed guestrooms with air conditioning, TV with cable channels, and elegant bathrooms with premium amenities.

Gastronomic Delights
Indulge in a buffet breakfast featuring local produce and savor champagne and cocktails at the hotel's bar, promising a delightful culinary experience.

Convenience and Services
Benefit from a 24-hour reception, meeting rooms, tour reservation services, and additional perks like free WiFi, newspapers, and luggage storage for a seamless stay.

Experience the perfect blend of heritage and sophistication at Hotel Carlton Lyon - MGallery Hotel Collection. Book now for an unforgettable Lyon getaway.

Important information:

Please note that interconnected rooms are subject to availability and must be confirmed in advance by the property.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LYS

Location

Guest Reviews

9.2
Based on 2167 reviews
Cleanliness: 8.59
Service: 9.99
Location: 10
Room Quality: 8.55
Amenities: 8.58
Value for Money: 8.74
Food and Beverage: 9.59
Overall Experience: 9.58
P
Patricia • family_with_children • ca
7
Cons:

The shower did not drain and flooded the entire bathroom floor. The staff tried to deal with the problem immediately but it was obvious the next time we took a shower that the flooding problem was not resolved. They upgraded us to another room the following day.

2026-10-31 • via Nuitee
T
Terje • extended_group • no
8
2026-10-29 • via Nuitee
N
Nicole • solo_traveller • au
10
Pros:

Location. Ease of checking / Greta room and comfortable.

Cons:

Nothing

2026-10-28 • via Nuitee
V
VINCENZO • extended_group • it
10
2026-10-22 • via Nuitee
F
Fernando Chabert • couple • br
8
Excellent séjour
Pros:

Le personnel était excellent, toujours disponibles pour vous aider ou conseiller. Le Petit Déjeuner. La localization. Les lits et oreillers.

Cons:

La salle de bains et toilettes était trop petite, la taille d'un WC d'un Airbus A330.

2026-10-21 • via Nuitee
T
teresa • solo_traveller • us
10
Heavenly
Pros:

The location was excellent. It was centrally located and easy to walk to the old town and the square of Bellecour wher one could take the Lyon City Bus to see the sights. Even though it was around some pedestrian walk ways the hotel was very quiet and I felt safe walking around by myself . I loved the historic wrought iron glass elevator. The staff was very polite and helpful . The hotel was very lovely, clean, historic and just a beautiful place. I enjoyed my stay there very much . If I ever return back the beautiful city of Lyon I wouldn’t hesitate to stay there again .

Cons:

I really can’t think of everything negative . But if I had to remark of anything that might have been negative I would have to say the service in the bar was slow . The lady who was there was very cordial but she was by herself and it seemed she needed help at times.

2026-10-21 • via Nuitee
C
Chantal • couple • fr
10
À part la météo tout etait super!
Pros:

Tout

Cons:

Rien

2026-10-21 • via Nuitee
W
William • couple • pt
9
2026-10-18 • via Nuitee
M
Monica • couple • ca
8
All in all, this hotel was very pleasant and we would stay here again.
Pros:

Beautiful decor, great breakfast offering, pleasant staff.

Cons:

Our room did not have air conditioning and was quite hot sleeping at night.
Also although the bed was comfortable, the bedding was not, it was very poorly made and slipped out from beneath

2026-10-17 • via Nuitee
R
rachel • solo_traveller • fr
9
Pros:

Staff, location, room

Cons:

Nothing, it was lovely

2026-10-16 • via Nuitee
S
Saskia • couple • ch
6
Zu teuer aber die Lage ist gut
Pros:

Die Lage ist direkt bei der Einkaufsmeile und die Zimmer waren sauber

Cons:

- Ein sehr in die Jahre gekommenes Hotel
- Getränke am Frühstück ungeniessbar ( Extrem schlechter Kaffee )
-Frühstücksbuffet war ok aber zum Teil unhygienisch
-es findet jeden Tag ein Theater im Hotel statt, und es ist unglaublich störend. Ganz viele Menschen am Empfangsbereich und im Treppenhaus
- Dusche sehr alt und extreme Rutschgefahr

2026-10-13 • via Nuitee
I
Ignacio • couple • es
9
Magnífico Hotel para visitar la ciudad
Pros:

La ubicación y el desayuno

Cons:

La cama muy blanda y la habitación muy pequeña

2026-10-12 • via Nuitee
G
Gabriel • family_with_children • ch
9
2026-10-12 • via Nuitee
G
Gabriel • family_with_children • ch
9
2026-10-12 • via Nuitee
N
Nuo • couple • gb
8
Pros:

Super location, very nice staff

Cons:

Old equipment (bathtub not draining)

2026-10-11 • via Nuitee
R
R. Douglas • extended_group • us
9
2026-10-10 • via Nuitee
S
Stefano • couple • fr
3
Nécessite d être renové
Pros:

Emplacement mais cela ne vaut pas la peine pour la prestation générale

Cons:

Hôtel vétuste
Service désorganisé
C est vraiment un lieu sans charme est géré à l ancienne, les services ne sont pas à la hauteur d un 4 étoiles

2026-10-10 • via Nuitee
M
Marlène • solo_traveller • fr
10
Pros:

Le personnel de l'accueil, chaleureux et à l'écoute de la clientèle.

Cons:

L'emplacement de l'hôtel. Pas évident pour se garer et bruyant le samedi soir.

2026-10-10 • via Nuitee
J
Jacobs • extended_group • us
9
Lovely all around
Pros:

Not applicable

Cons:

Elevator speed

2026-10-10 • via Nuitee
M
marina • couple • ge
9
Прекрасное расположение в самом сердце Лиона
Pros:

Прекрасное расположение, красивые номера, хорошее оснащение ванной комнаты. Удобная постель. Очень дружелюбный и услужливый персонал. Прекрасная звукоизоляция, так как центральная площадь довольно оживленна до позднего вечера.

Cons:

Недостаточно тщательная уборка. За недельное пребывание нам ни разу не сменили постельное белье. Но это ладно. Плохо, что ни разу не вытерли пыль как с видимых поверхностей, так и внутри шкафов с приспособлением для чая. Постоянно приходилось напоминать, что закончился гель для душа, кондиционер и тд. Но это мелочи

2026-10-09 • via Nuitee