SpringHill Suites by Marriott Richmond North/Glen Allen

Hotels
•
SpringHill Suites
7.3 (551 reviews)
9701 Brook Road , Richmond , us
+1 804-266-9403

listing image 1
Show all photos
Free
Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Dirty rooms
Unreliable amenities

Categories

Cleanliness
5.03
Many reviews mention issues with dirty rooms and unclean conditions.
Service
9
Staff were described as friendly and accommodating, especially in handling issues.
Location
9.04
Multiple reviews highlight the hotel's good location near shops and restaurants.
Room Quality
5.49
Several reviews noted problems with room quality, including maintenance issues.
Amenities
6.52
Guests expressed disappointment about the pool being closed and other amenity issues.
Value for Money
7.78
Mixed reviews on value due to varying experiences with cleanliness and service.
Food and Beverage
7.53
Breakfast quality was appreciated but there were issues like the juice machine being down.
Overall Experience
8
Overall sentiment is mixed; while some enjoyed their stay, many faced significant issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-28 17:31

Property Description

Indulge in Comfort and Convenience

Luxurious Amenities: Enjoy the indoor pool, on-site gym with hot tub, and well-equipped suites featuring microwaves, refrigerators, and work desks.

Entertainment and Dining: Cable TV with HBO, wet bar area, American breakfast served daily, and dinner delivery service from local restaurants.

Convenience at Your Fingertips: Lobby coffee and newspaper, free WiFi in public areas, and coin-operated laundry service available.

Book your stay at the SpringHill Suites Richmond Virginia Center for a delightful blend of relaxation and top-notch service.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: RIC

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

7.3
Based on 551 reviews
Cleanliness: 5.03
Service: 9
Location: 9.04
Room Quality: 5.49
Amenities: 6.52
Value for Money: 7.78
Food and Beverage: 7.53
Overall Experience: 8
T
Tricia • solo_traveller • us
10
Pros:

The staff was so friendly. The room was great and the extras we loved. (Pool and exercise room). We will definitely stay there again!

Cons:

The elevators. They need some improvement

2026-07-25 • via Nuitee
E
emzepe • solo_traveller • hu
10
2026-07-25 • via Nuitee
M
margaret • family_with_children • us
10
Great hotel and location. Friendly staff
Pros:

Friendly staff and loved our suite we had my daughter loves the pool.good location

2026-07-23 • via Nuitee
K
Karla • solo_traveller • us
10
2026-07-22 • via Nuitee
P
Paul • solo_traveller • us
9
2026-07-21 • via Nuitee
A
Adrienne • solo_traveller • us
8
Pros:

The hotel was clean and comfortable!

2026-07-20 • via Nuitee
S
Sharon • solo_traveller • us
7
Pros:

Location.

Cons:

Their coffee was the worst I ever had. No liquid creamer. The in-room coffee makers lid was broken.

2026-07-20 • via Nuitee
V
Victoria • solo_traveller • au
1
2026-07-17 • via Nuitee
M
Megha • couple • us
4
Pros:

Location

2026-07-16 • via Nuitee
D
Diana • couple • us
5
Front desk lady was very pleasant, breakfast was good
Pros:

It was a decent stay

Cons:

Pool wasn’t clean, so we could use it for our duration which sucked

2026-07-16 • via Nuitee
M
Mstravel46 • extended_group • us
9
2026-07-09 • via Nuitee
S
Sarah • family_with_children • us
10
Clean, comfortable and convenient!
Pros:

Very clean and comfortable. We just stayed the one night as we were on our way from Florida to NY. It was very conveniently located and plenty of food options within a short distance.

2026-07-06 • via Nuitee
A
Audra • couple • us
10
2026-07-06 • via Nuitee
K
Kristy • solo_traveller • us
10
2026-06-30 • via Nuitee
F
Felipe • solo_traveller • us
10
2026-06-30 • via Nuitee
S
stewart • solo_traveller • us
9
2026-06-30 • via Nuitee
D
Douglas • solo_traveller • us
6
Could of been better
Pros:

Location

Cons:

Cleanliness

2026-06-15 • via Nuitee
R
Reginald • solo_traveller • us
10
2026-06-13 • via Nuitee
S
Shalen • family_with_children • us
4
Disappointment
Pros:

Location and staff

Cons:

Room smelled funny, bedsheets had stains, there was ants found in our bed and bathroom, trundle bed did not have a mattress, pool was cloudy, exercise room did not provide cleaning wipes.

2026-06-13 • via Nuitee
A
Annie G. • solo_traveller • ph
8
Pros:

The room and the facilities

Cons:

Breakfast are not so good,

2026-06-04 • via Nuitee