SpringHill Suites by Marriott Richmond North/Glen Allen

Hotels
•
SpringHill Suites
7.3 (542 reviews)
9701 Brook Road , Richmond , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Pets allowed
Lift / Elevator
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Dirty rooms
Unreliable amenities

Categories

Cleanliness
5.03
Many reviews mention issues with dirty rooms and unclean conditions.
Service
9
Staff were described as friendly and accommodating, especially in handling issues.
Location
9.04
Multiple reviews highlight the hotel's good location near shops and restaurants.
Room Quality
5.49
Several reviews noted problems with room quality, including maintenance issues.
Amenities
6.52
Guests expressed disappointment about the pool being closed and other amenity issues.
Value for Money
7.78
Mixed reviews on value due to varying experiences with cleanliness and service.
Food and Beverage
7.53
Breakfast quality was appreciated but there were issues like the juice machine being down.
Overall Experience
8
Overall sentiment is mixed; while some enjoyed their stay, many faced significant issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-28 17:31

Property Description

Indulge in Comfort and Convenience

Luxurious Amenities: Enjoy the indoor pool, on-site gym with hot tub, and well-equipped suites featuring microwaves, refrigerators, and work desks.

Entertainment and Dining: Cable TV with HBO, wet bar area, American breakfast served daily, and dinner delivery service from local restaurants.

Convenience at Your Fingertips: Lobby coffee and newspaper, free WiFi in public areas, and coin-operated laundry service available.

Book your stay at the SpringHill Suites Richmond Virginia Center for a delightful blend of relaxation and top-notch service.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: RIC

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

7.3
Based on 542 reviews
Cleanliness: 5.03
Service: 9
Location: 9.04
Room Quality: 5.49
Amenities: 6.52
Value for Money: 7.78
Food and Beverage: 7.53
Overall Experience: 8
S
Shalen • family_with_children • us
4
Disappointment
Pros:

Location and staff

Cons:

Room smelled funny, bedsheets had stains, there was ants found in our bed and bathroom, trundle bed did not have a mattress, pool was cloudy, exercise room did not provide cleaning wipes.

2026-06-13 • via Nuitee
R
Reginald • solo_traveller • us
10
2026-06-13 • via Nuitee
A
Annie G. • solo_traveller • ph
9
Pros:

All except there breakfast.
The food is lame they cooked to much pork.

Cons:

None

2026-06-04 • via Nuitee
A
Annie G. • solo_traveller • ph
8
Pros:

The room and the facilities

Cons:

Breakfast are not so good,

2026-06-04 • via Nuitee
L
Latney • solo_traveller • us
8
Pros:

Sleeping arrangement

Cons:

Room was small

2026-06-03 • via Nuitee
J
John • family_with_children • us
8
2026-05-20 • via Nuitee
J
Jody • family_with_children • us
8
Pros:

Rooms where clean

Cons:

The pool area and patio area was not cleaned while we were there. Both areas needed to be swept badly . The pool area had stuff laying around that was there on first night and still there on our last night when we went to use pool. Had to ask for towels both times we used the pool

2026-05-20 • via Nuitee
B
Brenda • extended_group • us
8
2026-05-19 • via Nuitee
J
Jessica • solo_traveller • us
6
2026-05-16 • via Nuitee
M
Melissa • family_with_children • us
8
Cons:

The pool area was not clean

2026-05-15 • via Nuitee
A
Arturo • extended_group • us
10
2026-05-11 • via Nuitee
M
Manuel • couple • us
7
Good value.
Pros:

Big room. Lots of space. Very clean and modern.

Cons:

I could have sworn I booked a room with a king size bed but the night manager assured me that it was booked for two queens.

2026-05-10 • via Nuitee
L
Lynette • solo_traveller • us
8
Pros:

Quiet, close to freeway, clean, sleep couch was comfy

Cons:

Difficult to get extra blankets, needs a bit of a face-lift, lack of trash cans in the room.

2026-05-10 • via Nuitee
W
Woodfin • family_with_children • us
10
2026-05-09 • via Nuitee
C
Charlisa • family_with_children • us
9
2026-05-04 • via Nuitee
R
roland • couple • us
1
2026-04-30 • via Nuitee
X
X9962BErichs • Couples
6
FRAUD
Pros:

Overall the stay was ok. The staff in the Dining Area was great and also the check in. We requested a room with a septette couch area. All the photos on their website shows a TV in the couch area. My room was missing the TV. I observed other rooms that had the 2nd TV. The staff lied and said TV's were not available. They LIED! I should have been charged for a plain single room. This hotel is fraud, especially the managers. I am working with Marriott HQ now to rectify the situation. I have been a Marriott member since 1986 and this is probably the worse experience with any Marriott. I HIGHLY RECOMMEND TO STAY AT HILTON GARDENS.

2026-04-27 • via Tripadvisor
L
Linnea • couple • us
9
Roomy and comfortable
Pros:

Good location, roomy, and comfortable

Cons:

There was a security flood light directly outside the window (we were on the first floor), that made it impossible to really make the room dark , even with the curtains closed.

2026-04-22 • via Nuitee
S
Suzanne • family_with_children • us
10
Can always count on a Marriott for a great stay on the road!
Pros:

Clean, great location off 95, friendly staff, free quick breakfast and coffee in the morning. Can always trust when you book a Marriott!

2026-04-14 • via Nuitee
E
Edwina • couple • us
1
2026-04-13 • via Nuitee