Best Western Plus Nashville Airport Hotel - BNA

Hotels
•
Best Western Plus
8.3 (1925 reviews)
911 Airport Center Drive , Nashville , US
+1 615-872-0109

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly, attentive staff
Convenient location near airport and shuttle service
Good breakfast with variety and excellent breakfast staff
Indoor heated pool and 24-hour fitness/business centers
Generally good value/price
Cons:
Cleanliness issues (hair in towels, reports of theft by housekeeping, unclean areas)
Room problems: hard beds for some, ants, broken USB ports
Bathroom issues: low/no water pressure, tub filling while showering, slow-to-heat showers
Pool sometimes too cold or needs upgrade; occasional dirty patio (reported BM)
Occasional loitering/smoking near entrance affecting comfort/safety

Categories

Cleanliness
6.5
Multiple reviews mention insufficient cleanliness (hair in towels, stained areas, reports of theft by housekeeping, ants and an unclean pool patio); cleanliness is a clear weak point.
Service
9.2
Consistently praised staff: friendly, attentive, helpful at front desk and breakfast, good shuttle/concierge assistance — service is a major strength.
Location
9
Excellent location for airport access and reasonable drive to downtown/attractions; shuttle convenience repeatedly noted.
Room Quality
7
Mixed room quality: some find beds comfortable and rooms tidy, while others report very hard beds, broken USB ports, poor water pressure and occasional pest/ant problems.
Amenities
8.5
Good amenities overall (indoor heated pool, fitness and business center, airport shuttle) though some note the pool can be cold or in need of upgrade.
Value for Money
8.5
Several guests mention good pricing and it being a nice option for Nashville travel; overall value is perceived as favorable.
Food and Beverage
8.8
Breakfast is frequently described as good with friendly service and variety; particular staff at breakfast received praise.
Overall Experience
8.9
Overall stays lean positive due to location and service, but recurring cleanliness and occasional room issues temper some guests' willingness to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:13

Property Description

Convenient Location and Transportation
Located just 1.7 km from Nashville International Airport, our hotel offers a complimentary shuttle service, ensuring a stress-free arrival and departure experience for our guests.

Relaxing Amenities
Enjoy our indoor and outdoor connecting pools, stay connected with free WiFi, and start your day right with a complimentary continental breakfast featuring hot items and coffee.

Comfortable Accommodations
Each room is equipped with a flat-screen cable TV, a small refrigerator, and other convenient amenities. Upgrade to an executive suite for added space and a cozy sofa bed.

Experience the best of Nashville at Best Western Plus Nashville Airport Hotel. Book your stay now for a memorable and hassle-free visit.

Important information:

The airport transfer service has limited hours of operation from 4:00 am to 11:00 pm daily and must be arranged prior to arrival. Contact the property for details.

Please note the hotel pool is closed during inclement weather. Contact hotel for details.

Guests under the age of 21 can only check in with a parent or official guardian. Park and fly options are available.

The airport transfer service has applicable charges, please call hotel for further instruction.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BNA

Location

Property Accessibility

Total Disability Score: 50.57
Public Area
  • Ramp: No
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
Show all accessibility features

Guest Reviews

8.3
Based on 1925 reviews
Cleanliness: 6.5
Service: 9.2
Location: 9
Room Quality: 7
Amenities: 8.5
Value for Money: 8.5
Food and Beverage: 8.8
Overall Experience: 8.9
C
Christian • solo_traveller • de
4
Ok, aber nicht nochmal
Pros:

Lage zum Flughafen

Cons:

In die Jahre gekommen und nicht ausreichend sauber, besser nicht genau hinsehen

2026-10-31 • via Nuitee
C
Carmen • couple • us
10
2026-10-31 • via Nuitee
L
L Marcotte • family_with_children • us
8
2026-10-30 • via Nuitee
L
La Toshia • solo_traveller • us
1
Cons:

Housekeeping stold my clothing

2026-10-29 • via Nuitee
C
Christina • couple • us
8
2026-10-28 • via Nuitee
J
Joan • extended_group • us
8
2026-10-28 • via Nuitee
T
Tamara • family_with_children • us
8
Pros:

Great location. Great staff. Good breakfast. Quick check in.

Cons:

Bathroom could have been cleaner. Found hair in towel.

2026-10-27 • via Nuitee
C
Carmen • couple • us
10
The stay was great and most important comfortable.
Pros:

The bed was comfortable and the rooms were cleaned.

Cons:

The pool needs an upgrade.

2026-10-26 • via Nuitee
J
Jeremy • couple • us
9
2026-10-25 • via Nuitee
J
John • couple • us
10
2026-10-22 • via Nuitee
P
Phylicia • couple • us
7
It worked for me while I was there to handle business
Pros:

The lobby always smelled amazing

Cons:

The tub would fill as you showered.

2026-10-22 • via Nuitee
R
Regina • couple • us
5
Cons:

The bed was so hard neither one of us got more than two hours of sleep very uncomfortable.

2026-10-20 • via Nuitee
C
Cassondra • family_with_children • us
10
2026-10-20 • via Nuitee
J
Jeff • family_with_children • ca
9
Pros:

Helpful staff, clean and. comfortable

2026-10-19 • via Nuitee
L
Loretta • couple • us
5
Stay was good but a few unreasonable hiccups, front desk failed to inform us that the shuttle van was Whoosh and not Bes
2026-10-17 • via Nuitee
M
Marie • family_with_children • us
10
Love this Nashville Airport Hotel! To 20 minutes to downtown and Green Hills Bluebird Cafe.
Pros:

This hotel has wonderful and attentive staff. Every person working here makes sure guests feel welcome, have maps plus information about Lyft, Uber and QuickTicket for the Nashville Bus System which is only $4 for unlimited rides. Pool is heated indoor and very clean. Fitness center and business center available 24 hours. Excellent recommendations to visit Bluebird Cafe and downtown Arcade plus Ryman, Zanies Comedy Shows.

Cons:

Shower sometimes needs time to heat up.

2026-10-17 • via Nuitee
M
Mary • family_with_children • us
10
Pros:

Convenience to airport, offering a shuttle, having an indoor pool for my autistic grandson, the staff was great

2026-10-15 • via Nuitee
M
Melanie • extended_group • de
8
2026-10-15 • via Nuitee
M
Mathis • family_with_children • us
8
Great location and great price-a nice option when traveling to Nashivlle.
Pros:

The breakfast was good with a nice variety of foods offered and friendly staff. The hotel was very clean, and the staff were friendly.

Cons:

The pool was too cold to be enjoyable (the inside portion).

2026-10-13 • via Nuitee
M
Michelle • couple • us
4
Unfortunately, we will not be back to that location. The staff was friendly, however.
Pros:

Staff was friendly.

Cons:

The bed was very uncomfortable, and the sheets and pillowcases were hard and scratchy. The shower had no water pressure. USB ports were broken.

2026-10-13 • via Nuitee