Charlotte Suites by IHG

Hotels
•
Comfort Suites
7.3 (775 reviews)
3425 Mulberry Church Road , Charlotte , us

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Children allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Lift / Elevator
Express check-in/check-out
Fax/photocopying
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
See all facilities

Review Highlights

Pros:
Friendly staff
Spacious rooms
Cons:
Construction noise
Poor cleanliness

Categories

Cleanliness
6.3
Several reviews mention dirty properties, stained furniture, and overall poor cleanliness.
Service
9.3
Most reviews highlight friendly and accommodating staff.
Location
7.3
Location is currently unappealing due to construction and debris.
Room Quality
7.3
Mixed feelings about room quality; some found them outdated and shabby.
Amenities
7.3
Limited positive mentions and some complaints about outdated and insufficient amenities.
Value for Money
6.3
General consensus that the price does not match the quality offered.
Food and Beverage
6.3
Breakfast offerings received negative remarks; overall food quality is questionable.
Overall Experience
8.3
Despite issues, some guests had an overall decent experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 04:03

Property Description

Convenient Location
Located just minutes away from popular attractions like the Billy Graham Library and Carowinds theme park, Comfort Suites Airport offers easy access to the best of Charlotte.

Full-Service Amenities
Enjoy complimentary airport transportation, high-speed Internet, hot breakfast, and an indoor heated pool during your stay. Business travelers will appreciate the well-equipped business center and meeting space for up to 50 people.

Comfortable Suites
Each suite is equipped with convenient amenities like coffee makers, irons, and recharge devices for all your electronic needs. Wind down your day with a relaxing swim in the indoor pool or a workout in the fitness center.

Book your stay at Comfort Suites Airport now and experience comfort and convenience at its best!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

The property will undergo renovations until 11.30.2025Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CLT

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is needed) and costs USD 8 per day.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.3
Based on 775 reviews
Cleanliness: 6.3
Service: 9.3
Location: 7.3
Room Quality: 7.3
Amenities: 7.3
Value for Money: 6.3
Food and Beverage: 6.3
Overall Experience: 8.3
T
Tasha • family_with_children • us
10
Great customer service. Rooms were clean and spacious. Staff were friendly.
Pros:

Rooms were big and spacious. Property and rooms were clean. Staff was very friendly.

Cons:

No silverware/ dishes in the room.

2026-05-15 • via Nuitee
J
Jennifer • solo_traveller • us
7
Mostly sunny with a chance of rain
Pros:

I liked the comfortable bed and spacious suites.

Cons:

I didn't like the hidden fees that I got hit with AFTER I arrived on the property to check in. Over $100 in fees they did NOT disclose ahead of time. I am waiting to see if it comes off of my statement. Also the signage is tiny so we got lost every time we returned to the hotel because we couldn't find it.

2026-05-04 • via Nuitee
S
sandra • couple • us
5
Decent room for the money and comfortable bed
Pros:

Comfortable bed, good breakfast, nice dietary staff

Cons:

You had to pay Parking with tiny parking lot I had to park by a dumpster with several storage buildings which felt
Unsafe to park beside and walk at night

2026-05-01 • via Nuitee
E
Elizabeth • extended_group • us
5
Served the purpose but that's about it.
Pros:

I liked the convenience to the airport. That was the reason we selected this. The gentleman at the front desk when we checked out at 5:30am was very friendly.

Cons:

Honestly, despite the apparent upgrades the place seems run down. Like they slapped a coat of paint on it but that was about all. Some mold in the bathroom, fridge froze our drinks... just an overall blah experience. You have to pay to park, but can only pay through the app not as part of the bill, so $8 per night is really $9.50. Front desk person when we checked in was COLD, not friendly at all.

2026-04-23 • via Nuitee
P
Prater • couple • us
7
Pros:

friendly staff, nice room, overall pretty clean

Cons:

stained curtains

2026-04-20 • via Nuitee
G
Gail • couple • us
6
Under renovation
Cons:

The place was under renovation… I should have been told… also… I had to pay for parking? That’s really bad.

2026-04-17 • via Nuitee
T
Tonya • family_with_children • us
8
The staff was awesome but rooms are outdated
Pros:

The staff went above and beyond and was very friendly and helpful

Cons:

The rooms are very outdated and need upgraded.

2026-03-29 • via Nuitee
J
Jim • extended_group • us
7
2026-03-19 • via Nuitee
T
Tobiah • solo_traveller • us
8
I would stay there again if I got stuck in CLT airport.
Pros:

This place was clean and provided a shuttle to the airport in the morning. Very easy check in and out with a reservation from Booking.com. Staff were kind and helpful.

Cons:

The furniture was a bit old, but everything was clean and this place met my expectations for the price paid.

2026-03-17 • via Nuitee
P
Penders • couple • us
8
Pros:

Room needs updating. Rug is old and separating from the tile going into bathroom. Bath/shower area needs to be cleaned better.

2026-01-31 • via Nuitee
G
G Hdez • solo_traveller • mx
7
2026-01-26 • via Nuitee
M
McCrary • family_with_children • us
8
Nice location, but needed to pay for parking.
Pros:

Room cleanliness

Cons:

Gym equipment, some not functional and no weights.

2026-01-20 • via Nuitee
D
DeVon • family_with_children • bm
5
Mediocre
Pros:

Didn't eat breakfast

Cons:

Understand the property was under renovations but rooms need major upgrades. Eg no dishes or cutlery in room as it is sold as a suite etc. No sheets on the pull out couch.

2026-01-19 • via Nuitee
I
Ivan • solo_traveller • us
9
2026-01-19 • via Nuitee
M
Marianne • family_with_children • ca
1
Tres mauvaise
Pros:

Pas tellement bon
Froid , pas de variété
Café aussi froid

Cons:

Personnel qui n offre pas d aide pas souriante .
Odeur désagréable des que tu rentres a l établissement et dans les étages

2026-01-19 • via Nuitee
S
Smith • couple • us
4
Pros:

The location

Cons:

The room had a little smell and I killed to roaches in the bathroom

2026-01-19 • via Nuitee
C
Carol • extended_group • us
3
It was close to the airport. -‘d they were quick to shuttle use back and forth.
Pros:

The breakfast was good and staff was friendly.

Cons:

The drapes had red marks on them, and one drape had a huge hole in it. When I told the front desk, they said they’re under renovation. But why wouldn’t a hotel remove such gross things from a room and quickly replace them, or just not rent that room to guests?

2026-01-19 • via Nuitee
P
Purushothama • family_with_children • us
2
very bad staff, very rude, hotel is dirty, not clean, paid parking which is not acceptable.
Pros:

Breakfast was good, morning staff was good

Cons:

Stained carpet, stained curtains, very rude front desk lady who checked us in on July 4th evening, she was very rude, didn't want to give me her name, didn't have name tag, and this hotel charges for parking which is unacceptable.

2026-01-19 • via Nuitee
J
Jadah • family_with_children • us
3
2026-01-16 • via Nuitee
K
Keith • solo_traveller • us
9
2026-01-16 • via Nuitee