Mercure Sao Paulo Jardins

Hotels
•
Mercure
8.2 (1995 reviews)
Alameda Itu, 1151 , Sao Paulo , BR
+55 11 3089-7555

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Good location
Great breakfast
Cons:
Cleanliness issues
Maintenance needed

Categories

Cleanliness
7.63
Multiple reviews highlighted issues with room cleanliness, including mold and maintenance needs.
Service
8.6
Generally positive feedback on staff attentiveness, though some reviews mentioned slow service.
Location
9.14
Consistently praised for excellent location, very close to major attractions.
Room Quality
7.09
Concerns about outdated rooms and equipment, including air conditioning not functioning properly.
Amenities
7.62
Mixed feedback regarding amenities like the pool and gym, with some noting limitations.
Value for Money
8.58
Several guests felt overall that the hotel provided good value despite some issues.
Food and Beverage
8.63
Breakfast and dining options received positive feedback, indicating satisfaction with food quality.
Overall Experience
8.3
Overall stay was positive but marred by specific issues, average aligns with target overall rating.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 12:41

Property Description

Prime Location in Sao Paulo
Mercure Sao Paulo Jardins is a stone's throw away from MASP Sao Paulo, offering convenience and accessibility to the city's key attractions.

Luxurious Amenities
Indulge in a range of amenities including a fitness center, indoor pool, and sauna. Unwind in the garden or grab a drink at the on-site bar.

Comfortable and Convenient Stay
Enjoy air-conditioned rooms with modern facilities like a flat-screen TV, minibar, and private bathroom. Benefit from 24-hour room service and a responsive front desk for a hassle-free experience.

Ready to experience the best of Sao Paulo? Book your stay at Mercure Sao Paulo Jardins now!

Important information:

Please note that minors under 18 years of age must be accompanied by their parents and present an official ID. If only one of the parents is with the minor, the absent parent must provide a written authorization. If another person other than the parents is designated to accompany the minor, both parents need to provide a notarized authorization for that person.

Please note, the property accepts pets at an additional cost. One small dog or cat weighing up to 15 kg is allowed. Original proof of V5(cats) and V8/V10(dogs) and rabies vaccines is required.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: GRU

Location

Guest Reviews

8.2
Based on 1995 reviews
Cleanliness: 7.63
Service: 8.6
Location: 9.14
Room Quality: 7.09
Amenities: 7.62
Value for Money: 8.58
Food and Beverage: 8.63
Overall Experience: 8.3
R
Rosane • couple • br
10
2026-09-18 • via Nuitee
A
Ana Daniela • solo_traveller • br
7
Boa
Pros:

Funcionários excelentes; todos

Cons:

Tudo muito velho, pias quebradas, piso manchado, sanitário manchado, colchão ruim

2026-09-17 • via Nuitee
T
Tatiana • extended_group • br
9
Excelente
Pros:

Atendimento, localização e segurança.

Cons:

Devido ao final de semana do evento da Bienal, achei que os valores poderiam ser melhores para estimular os turistas.

2026-09-17 • via Nuitee
F
Fernando • couple • br
7
2026-09-17 • via Nuitee
D
Diego • solo_traveller • br
8
2026-09-15 • via Nuitee
B
Beto_dal_Monte • family_with_children • br
8
Muito bom numa cidade de hotéis ruins.
Pros:

Gostei muito do quarto, amplo e com ótima decoração. Café da manhã muito bom.

Cons:

Quando chegamos, uma hora e meia após o horário do check-in, nosso quarto não estava pronto.
Também houve um vazamento de água do ar condicionado, que molhou a nossa mala e as roupas.

2026-09-14 • via Nuitee
A
abcdviajando • extended_group • br
10
Excelente localização
Pros:

Localização excelente. Café da manhã muito bom!

2026-09-14 • via Nuitee
A
Ana Carolina • extended_group • br
8
2026-09-14 • via Nuitee
A
Amanda • couple • br
10
2026-09-09 • via Nuitee
A
Andrezza • family_with_children • br
10
2026-09-08 • via Nuitee
C
Claudio • couple • br
5
2026-09-05 • via Nuitee
D
DIONEA • solo_traveller • br
9
Pros:

O melhor de tudo foi a educação e presteza de TODOS OS FUNCIONÁRIOS EM TODOS OS DIAS!!! Hotel de parabéns pelo ótimo treinamento do seu pessoal!!
Ademais, a localização excelente (esquina com a Augusta!)!

Cons:

Pelo nível do hotel, acho que o café da manhã poderia ser ter mais opções de proteínas. Não que tenha sido ruim! Foi bom! Mas para 4 estrelas esperava mais (apenas isso), mas volto a dizer: o atendimento excelente!!

2026-09-05 • via Nuitee
D
DIONEA • solo_traveller • br
9
2026-09-05 • via Nuitee
A
Aline • family_with_children • br
10
2026-09-03 • via Nuitee
M
Marcello • couple • br
6
Fiquei decepcionada. Hotel em evidente decadência…
Pros:

Localização excelente. Muitos restaurantes e lojas perto. Região tranquila e segura.

Cons:

Banheiro muito sujo e quarto sujo. Camareiras falando muito algo no corredor. Elevador estragado como na nossa última estadia.
Hotel não combina com a região onde ele está.

2026-09-01 • via Nuitee
T
Talita • solo_traveller • br
9
Funcionários muito solícitos e educados, hotel conservado e limpo!
Pros:

Quartos limpos e amplos, cama e chuveiro excelentes!

Cons:

Academia sem muita estrutura.

2026-08-31 • via Nuitee
M
Micke • solo_traveller • br
10
Hotel bom, confortável e bem localizado!
Pros:

Café da manhã bom, mas quando fico mais tempo, se torna repetitivo.
Limpeza do quarto boa!
Localização excelente!
Sempre escolho esse hotel quando vou à SP!

Cons:

Café da manhã bom, mas quando fico mais tempo, se torna repetitivo.

2026-08-31 • via Nuitee
V
Victor Paim • solo_traveller • br
8
Pros:

Bom hotel

2026-08-30 • via Nuitee
C
Claudia • couple • br
10
2026-08-30 • via Nuitee
R
Renata • couple • br
7
2026-08-30 • via Nuitee