Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Excellent central Shibuya location
Very helpful, accommodating staff
Clean, well-maintained rooms with great views
Strong amenities: pool, jacuzzi, gym, 40th-floor bar
Spacious, recently renovated corner rooms
Good breakfast and dining options (for many guests)
Cons:
Pricey — perceived poor value for money by several guests
Pool access rules/child-friendliness issues (denied entry in some cases)
Occasional breakfast criticism (not up to 5-star expectations for some)
Construction at Shibuya station makes navigation confusing
Isolated incident of room smell requiring room change

Categories

Cleanliness
9.2
Multiple guests repeatedly mention immaculate rooms, frequent cleaning and great housekeeping; one report of a funky smell in an initial room that required a room change slightly reduced the score.
Service
9.4
Staff are frequently described as excellent, very helpful and accommodating (including special-diet support and attentive front desk and concierge service).
Location
9.6
Consistently praised for being in central Shibuya, steps from sights, crossing, nightlife and transport; location is a standout strength mentioned in many reviews.
Room Quality
9.1
Rooms described as spacious (notably corner king), recently renovated, with great views and well laid-out design; generally immaculate and comfortable.
Amenities
8.6
Strong amenities (pool, jacuzzi, gym, 40th-floor bar) lauded by many, but some negative notes about pool rules/child access and occasional accessibility issues reduce the score slightly.
Value for Money
7.7
Several guests explicitly note prices are high or rising and question value despite luxury — this is the clearest recurring negative across reviews.
Food and Beverage
8.7
Breakfast and restaurants are praised by many as tasty and high quality, though a few guests found the breakfast underwhelming for a five-star or requested more variety (vegetables/cheese).
Overall Experience
9.7
Overall impressions are very positive: outstanding location, service and room quality produce a highly satisfying stay despite isolated issues (construction wayfinding, pool policies, occasional breakfast critiques).
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-11 22:06

Property Description

Panoramic City Views
Located in the heart of Shibuya, Cerulean Tower Tokyu Hotel offers breathtaking city views from its spacious rooms on the 19th floor and above. Enjoy the bustling metropolis right from your window.

Luxurious Amenities
Indulge in the hotel's fitness center, sauna, and hot tub for a relaxing stay. Pamper yourself with a treatment at the beauty salon and make use of the 24-hour room service. The private bathrooms stocked with premium toiletries ensure a comfortable experience.

Culinary Delights
With 8 restaurants on-site offering Japanese, Chinese, and French cuisine, your taste buds are in for a treat. Savor beverages at the top floor bar, Garden Lounge, and Jazz Club for a complete dining experience.

Experience luxury and convenience at Cerulean Tower Tokyu Hotel. Book your stay now for an unforgettable getaway.

Important information:

Children aged 17 and under are not allowed in the Cerulean Tower Fitness Club, including the pool.

Please note that guests must be 13 or older to enter the executive lounge.

When booking for more than 10 guests, different policies and additional charges may apply.

Please note that renovation work on the executive lounge will be carried out from May 7, 2026, to December 15, 2026.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
An accommodation tax per person, per night is not included in the price and must be paid at the property.
Guests with tattoos may not be permitted to use the property’s public bathing areas or other facilities where the tattoos might be visible to other guests.
Managed by a private host
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HND

Location

Guest Reviews

9
Based on 3015 reviews
Cleanliness: 9.2
Service: 9.4
Location: 9.6
Room Quality: 9.1
Amenities: 8.6
Value for Money: 7.7
Food and Beverage: 8.7
Overall Experience: 9.7
Łukasz • couple • pl
10
Bardzo fajny hotel z idealną lokalizacją i pięknymi widokami na Tokio.
Pros:

Lokalizacja, widoki z okna

2026-09-19 • via Nuitee
R
Ran • couple • au
9
2026-09-18 • via Nuitee
T
Tina • couple • au
10
2026-09-17 • via Nuitee
D
Deloney • couple • us
9
2026-09-16 • via Nuitee
C
Curtis Cephas • solo_traveller • us
10
Excellent Hotel
Pros:

My stay at the Cerulean Tower was absolutely amazing! From the moment we arrived, everything felt luxurious and first-class. The hotel was beautiful, elegant, and extremely comfortable, with outstanding service throughout our stay. The location in Shibuya was perfect, and the incredible views of Tokyo made the experience even more special. I would definitely stay here again and highly recommend the Cerulean Tower to anyone looking for a luxurious stay in Tokyo!

Cons:

No complaints

2026-09-14 • via Nuitee
E
Elikewela • couple • au
10
Fantastic hotel and great service
Pros:

Great location and very central

2026-09-14 • via Nuitee
Y
YU SHIK • solo_traveller • kr
9
Pretty good, will come again if as a biz trip. Might be a bit too expensive for a personal trip
Pros:

Overall atmosphere, friendliness, eager to be helpful without being overbearing. Japanese lunch on the 2nd floor was also good.

Cons:

Breakfast on the 1st floor didn't have quite the diversity I thought there might be

2026-09-14 • via Nuitee
T
Tracey • couple • hk
9
If you want to be in the heart of Shibuya and all it has to offer, this is the best location. Close enough to enjoy all
Pros:

Location,location, location. Close to Shibuya and Daikanyama.

Cons:

Nothing.

2026-09-13 • via Nuitee
E
Estelle • solo_traveller • fr
9
2026-09-11 • via Nuitee
B
Bar • couple • il
10
2026-09-11 • via Nuitee
E
Estelle • solo_traveller • fr
9
Cons:

Trop de clim dans la chambre

2026-09-11 • via Nuitee
T
takahiro • solo_traveller • jp
10
2026-09-10 • via Nuitee
S
sefrioui59 • solo_traveller • ma
10
2026-09-09 • via Nuitee
M
MooksV • couple • gb
10
Tokyo best hotel - fab location
Pros:

Perfect location. The hotel is amazing. You can tell how popular this hotel is with the locals. The service is beyond, perfect location, the freebies in the bathroom are to die for, the bed and pillow are top standard. I want to go back.

2026-09-09 • via Nuitee
H
He • solo_traveller • us
10
Pros:

very spacious, service quality is top notch, central location, very quiet

Cons:

Front desk can be a bit rude when I ask for late check out

2026-09-09 • via Nuitee
D
Dennis David • couple • us
10
Excellence
Pros:

The view is amazing and the best are comfortable.

Cons:

the only thing I would say is please have a easier access for laundry

2026-09-07 • via Nuitee
K
Koby • couple • il
9
מהנה
Pros:

מיקום מצויין, נוף מדהים

Cons:

ה lounge מאכזב, אין צכונות קפה בחדר האוכל אלא על פי הזמנה וזה לוקח זמן

2026-09-06 • via Nuitee
P
Philip • couple • de
10
2026-09-06 • via Nuitee
Y
Yi Ming • solo_traveller • sg
10
2026-09-06 • via Nuitee
D
DHIANAH • solo_traveller • br
10
Maravilhosa. Recomendo !
Pros:

Limpeza , café da manhã e cordialidade dos funcionários

Cons:

Nada

2026-09-06 • via Nuitee