Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Excellent central Shibuya location
Very helpful, accommodating staff
Clean, well-maintained rooms with great views
Strong amenities: pool, jacuzzi, gym, 40th-floor bar
Spacious, recently renovated corner rooms
Good breakfast and dining options (for many guests)
Cons:
Pricey — perceived poor value for money by several guests
Pool access rules/child-friendliness issues (denied entry in some cases)
Occasional breakfast criticism (not up to 5-star expectations for some)
Construction at Shibuya station makes navigation confusing
Isolated incident of room smell requiring room change

Categories

Cleanliness
9.2
Multiple guests repeatedly mention immaculate rooms, frequent cleaning and great housekeeping; one report of a funky smell in an initial room that required a room change slightly reduced the score.
Service
9.4
Staff are frequently described as excellent, very helpful and accommodating (including special-diet support and attentive front desk and concierge service).
Location
9.6
Consistently praised for being in central Shibuya, steps from sights, crossing, nightlife and transport; location is a standout strength mentioned in many reviews.
Room Quality
9.1
Rooms described as spacious (notably corner king), recently renovated, with great views and well laid-out design; generally immaculate and comfortable.
Amenities
8.6
Strong amenities (pool, jacuzzi, gym, 40th-floor bar) lauded by many, but some negative notes about pool rules/child access and occasional accessibility issues reduce the score slightly.
Value for Money
7.7
Several guests explicitly note prices are high or rising and question value despite luxury — this is the clearest recurring negative across reviews.
Food and Beverage
8.7
Breakfast and restaurants are praised by many as tasty and high quality, though a few guests found the breakfast underwhelming for a five-star or requested more variety (vegetables/cheese).
Overall Experience
9.7
Overall impressions are very positive: outstanding location, service and room quality produce a highly satisfying stay despite isolated issues (construction wayfinding, pool policies, occasional breakfast critiques).
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-11 22:06

Property Description

Panoramic City Views
Located in the heart of Shibuya, Cerulean Tower Tokyu Hotel offers breathtaking city views from its spacious rooms on the 19th floor and above. Enjoy the bustling metropolis right from your window.

Luxurious Amenities
Indulge in the hotel's fitness center, sauna, and hot tub for a relaxing stay. Pamper yourself with a treatment at the beauty salon and make use of the 24-hour room service. The private bathrooms stocked with premium toiletries ensure a comfortable experience.

Culinary Delights
With 8 restaurants on-site offering Japanese, Chinese, and French cuisine, your taste buds are in for a treat. Savor beverages at the top floor bar, Garden Lounge, and Jazz Club for a complete dining experience.

Experience luxury and convenience at Cerulean Tower Tokyu Hotel. Book your stay now for an unforgettable getaway.

Important information:

Children aged 17 and under are not allowed in the Cerulean Tower Fitness Club, including the pool.

Please note that guests must be 13 or older to enter the executive lounge.

When booking for more than 10 guests, different policies and additional charges may apply.

Please note that renovation work on the executive lounge will be carried out from May 7, 2026, to December 15, 2026.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
An accommodation tax per person, per night is not included in the price and must be paid at the property.
Guests with tattoos may not be permitted to use the property’s public bathing areas or other facilities where the tattoos might be visible to other guests.
Managed by a private host
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HND

Location

Guest Reviews

9
Based on 3015 reviews
Cleanliness: 9.2
Service: 9.4
Location: 9.6
Room Quality: 9.1
Amenities: 8.6
Value for Money: 7.7
Food and Beverage: 8.7
Overall Experience: 9.7
N
Nathalie • couple • fr
7
Toilettes et porte en agglomération bof
Pros:

L’emplacement réception magnifique après la chambre petite par rapport à l’arrivée dans le hall de réception

Cons:

Un peu impersonnel on se voit dans un hôtel ibis dans les chambres

2026-08-29 • via Nuitee
M
Marcin • solo_traveller • pl
9
2026-08-28 • via Nuitee
O
ore • family_with_children • us
1
Disaapointing
Cons:

The washing machine was also completely unusable. Not only was it not working, but there was stagnant, foul water sitting inside it, which eventually spilled out onto the floor and leaked everywhere. This was extremely unhygienic and added to the already damp, dirty condition of the apartment.

For an apartment being advertised to paying guests, the combination of the damp smell, cockroach droppings in the cupboards, and a broken washing machine full of stagnant water was completely unacceptable.

2026-08-24 • via Nuitee
J
Jessica • couple • gb
10
Amazing location, accommodation and service - we can’t wait to return
Pros:

Amazing location, superior accommodation and exceptional service

Cons:

Nothing - fantastic all round

2026-08-24 • via Nuitee
S
Suzan • solo_traveller • us
10
Pros:

location, location, location

2026-08-22 • via Nuitee
P
Paul • solo_traveller • au
9
Superb.
Pros:

Clean, modern, comfortable. Beds were amazing, bathrooms were excellent.

Cons:

Nothing not to like really. Only thing I would want is an improvement with the coffee offer.

2026-08-22 • via Nuitee
E
ELHAM • couple • au
10
2026-08-21 • via Nuitee
M
Mark Bee • family_with_children • nl
10
Uitstekend hotel op uitstekende locatie
Pros:

Uitstekend hotel op een uitstekende locatie (op loopafstand van het station en ook dichtbij het bekende kruispunt van Tokyo). De kamer was prachtig en brandschoon. De werknemers waren allemaal vriendelijk en correct. Dit was een van de beste hotels tijdens onze reis door Japan. Absolute aanrader!

Cons:

Ik zou geen verbeteringen kunnen verzinnen. Alles was uitstekend.

2026-08-20 • via Nuitee
P
Petr • family_with_children • cz
10
Velika spokojenost
Pros:

Nadherne velky pokoj a perfektní japonsky servis

2026-08-20 • via Nuitee
R
Rosario • couple • it
10
2026-08-20 • via Nuitee
G
Gabriel • couple • fr
10
2026-08-19 • via Nuitee
H
helen • couple • gb
9
Brilliant and great staff
Pros:

Great location and beautiful rooms

Cons:

Breakfast could have offered more choice

2026-08-18 • via Nuitee
K
Krzysztof • extended_group • pl
10
2026-08-18 • via Nuitee
H
Hui • family_with_children • us
10
舒适温馨出行便利；很好的体验
Pros:

位置方便、服务很好；view很好，设施也很不错👍、舒适整洁餐也好吃，

2026-08-16 • via Nuitee
A
Ales • family_with_children • it
8
Pros:

Vista sulla città

Cons:

Aria condizionata troppo fredda e colazione limitata

2026-08-15 • via Nuitee
L
Lyles • family_with_children • us
10
2026-08-15 • via Nuitee
S
sergey • couple • il
10
מעולה, חגיגת עשור נישואין מפנקת
Pros:

מיקום מעולה, ממש בלב שכונת שיבויה, מלון נגיש, ברמה גבוהה הן מבחינת השירות של כל איש ואשת צוות שנפגשנו איתו והן מבחינת הפינוק, גודל החדרים, מבחר המסעדות שבמלון, כולל מכולת 7/11, פשוט תענוג

2026-08-15 • via Nuitee
M
Moira • solo_traveller • br
10
2026-08-14 • via Nuitee
M
Mark • couple • au
8
2026-08-13 • via Nuitee
L
Lydia • solo_traveller • fr
10
Tokyo en extasy
Pros:

Tout est parfait mais la perfection a un prix. 20 fois que je vais dans cet hôtel et jamais déçue . Exceptionnel !

Cons:

Emplacement service et conciergerie petit déjeuner vue grandiose des chambres

2026-08-13 • via Nuitee