Courtyard by Marriott Key West Waterfront

Hotels
•
Courtyard by Marriott
8.8 (818 reviews)
3031-41 North Roosevelt Boulevard , Key West , US
+1 305-296-6595

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Clean and new amenities
Friendly and helpful staff
Good location and atmosphere
Cons:
Issues with service consistency
Confusion about breakfast offerings

Categories

Cleanliness
8.8
Reviews indicate the place was very clean with brand new amenities, positively impacting the overall sentiment.
Service
9.3
Overall positive mentions of staff like Lotoya and Mary Ann, with some exceptions in other reviews, thus a slightly higher score.
Location
8.8
Location is good and peaceful, although some guests mentioned it's away from Duval.
Room Quality
8.8
Rooms were frequently described as clean and well-maintained, contributing to a positive experience.
Amenities
8.8
Amenities such as the pool and fitness center received good feedback, although there were some issues mentioned.
Value for Money
8.3
Some guests found the pricing confusing and felt parts of the service were not commensurate with the cost.
Food and Beverage
8.8
While some breakfast issues were reported, the service at the Tiki bar was positively mentioned.
Overall Experience
8.8
Most reviews reflect a pleasant and peaceful stay, indicating a strong overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 19:01

Property Description

Luxurious Waterfront Hotel with Gulf Views

Outdoor Heated Pool and Hot Tub: Take a dip in our outdoor heated pool or relax in the hot tub while enjoying stunning views of the Gulf of Mexico.

Modern Amenities: Enjoy complimentary WiFi, cable TV, and coffee facilities in every room. Feel secure with an in-room safe for your valuables.

Convenience at Your Fingertips: With a 24-hour reception, fitness center, concierge desk, and laundry facilities, we ensure your stay is comfortable and stress-free.

Experience the beauty of Key West at Waterfront Courtyard by Marriott. Book now for an unforgettable waterfront getaway!

Important information:

The special rates that include breakfast ("Breakfast Included") only cover breakfast for 2 adults and 2 children. Fees apply for additional guests.

Guests must be 21 years of age or older in order to check in without a parent or official guardian.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MIA

Location

Guest Reviews

8.8
Based on 818 reviews
Cleanliness: 8.8
Service: 9.3
Location: 8.8
Room Quality: 8.8
Amenities: 8.8
Value for Money: 8.3
Food and Beverage: 8.8
Overall Experience: 8.8
W
Walter Leuliet • extended_group • ar
7
Pros:

Las habitaciones

Cons:

No puedo creer que con lo que cobran, no tenga un desayuno. Aunque sea básico

2026-10-31 • via Nuitee
E
elizabeth • family_with_children • cl
9
UN LUGAR ACOGEDOR Y TRANQUILO. BONITOS JARDINES
2026-10-29 • via Nuitee
C
Corina • couple • ch
4
Preis- Leistung absolut ungenügend
Pros:

Balkon und Gartenanlage, bequeme Betten, Lage

Cons:

Baustellenlärm in der Unterkunft, Abflüsse nicht sauber, WLAN funktioniert nicht

2026-10-24 • via Nuitee
C
CARUSOANGEL • solo_traveller • ar
6
Razonable
Pros:

La ubicacion

Cons:

Esta un poco viejo y la piscina no es climatizada

2026-10-21 • via Nuitee
M
Maruika • family_with_children • us
9
2026-10-19 • via Nuitee
S
Sarah • couple • gb
7
Nice, but could be better
Pros:

Location and comfortable room

Cons:

There was poo around the pool and bugs and debris in the hot tub

2026-10-14 • via Nuitee
R
Rajita • extended_group • gb
10
Excellent
Pros:

The property was perfect for our stay and they made it extra special as it was our wedding anniversary and would recommend to anyone as the staff were friendly and the accommodation was spotless

Cons:

N/a

2026-09-17 • via Nuitee
A
Agnieszka • family_with_children • pl
9
Świetny hotel, bardzo komfortowe pokoje i czysty duży basen, obsługa pomocna i uprzejma.
2026-09-15 • via Nuitee
D
Deven • solo_traveller • us
2
2026-09-07 • via Nuitee
G
GILAD • extended_group • il
10
2026-09-06 • via Nuitee
M
Marcus • couple • us
6
Pros:

Location

Cons:

That I didn’t have my king bed and my ocean view was blocked by shipping containers

2026-08-31 • via Nuitee
N
N6127UXalana • Solo travel
10
Vacation
Pros:

Location is good, easy to find.
Atmosphere was pleasant.
Room nice and clean, but I did find outlets by the left side of the tv not working.
Value: The price is kinda high for not being very busy. I asked about military discount and I was told it’s just a straight rate.

2026-08-16 • via Tripadvisor
D
DQHTX • Family • Houston, Texas
2
⭐ 1 STAR — DO NOT TRUST YOUR RESERVATION HERE
Pros:

⭐ 1 STAR — DO NOT TRUST YOUR RESERVATION HERE

I booked a one-bedroom suite nearly three months in advance for my wife, our two young children, and me. My confirmed total was $1,558.92. On the morning of our arrival—at approximately 10:50 a.m.—Front Desk Manager Kassandra emailed me saying that “renovation work” prevented the hotel from providing the suite I had reserved and paid for.

About an hour later, General Manager Emmanuel gave me a completely different explanation: the hotel had made a mistake and double-booked our suite. In other words, the original renovation explanation was apparently not true.

The hotel expected us to accept standard accommodations for the first two nights and then move into the suite afterward. We are traveling with two small children and eight pieces of luggage. Packing everything, changing rooms midway through our stay, and losing the space and amenities we specifically booked is a major disruption—not a minor inconvenience.

Their proposed compensation was only 10,000 points and complimentary breakfast. Emmanuel then asked what it would take to make the situation right. I clearly explained that the first two nights should be complimentary because the hotel failed to provide the room type it had confirmed. After specifically asking what would satisfy me, he immediately refused and said I would still be charged approximately $200 per night for the standard room and $311 per night for the suite.

Offering “free cancellation” only hours before check-in is not a meaningful solution either. By that point, our family was already traveling, and comparable accommodations could be unavailable or significantly more expensive.

This hotel accepted my reservation nearly three months ago, confirmed a one-bedroom suite, failed to honor it, waited until the morning of arrival to notify me, and then provided conflicting explanations about why. The management’s communication was unprofessional, and their proposed resolution showed very little concern for the disruption they caused our family.

The lesson: Do not rely on a confirmed reservation at this hotel. Based on my experience, even booking months in advance and paying for a specific room does not mean that room will actually be available when you arrive.

2026-08-15 • via Tripadvisor
S
Santiago • family_with_children • co
9
Comfortable place with good parking solution for a trip to the FL Keys.
Pros:

Accessible with good parking space. Great breakfast partnering with Starbucks.

Cons:

More of a B&B than a family location, but great location for “base camp” in a FL Keys vacation plan.

2026-08-12 • via Nuitee
W
Wim • family_with_children • be
9
2026-08-12 • via Nuitee
M
moncerrate • Family • Las Vegas, Nevada
10
One day trip for my birthday
Pros:

We had a wonderful one-night stay in Key West for my birthday! The staff was incredibly friendly and helpful. They allowed us to check in early, which was so appreciated since our little one needed his nap.

My husband mentioned it was my birthday when booking, and they surprised me with balloons, candy, sparkling wine, and a sweet birthday card signed by Lela and Mitch. Such a thoughtful touch! The hotel has a beautiful tropical vibe, is quiet and relaxing, and we really enjoyed our stay. 🌴🥂

2026-08-11 • via Tripadvisor
J
Julita • extended_group • pl
7
Pros:

Lokalizacja i basen ok

Cons:

cena zbyt wysoka

2026-08-09 • via Nuitee
V
Valerie • extended_group • us
10
Exceeded our expectations
Pros:

Great comfort and cleanliness and room was well priced. Would stay there again.

Cons:

N/A

2026-08-06 • via Nuitee
S
Sunshine596484 • Family
10
Excellent Stay!
Pros:

I had a wonderful experience at this hotel. The location is excellent, with easy access to nearby attractions, restaurants, and shopping areas, making it very convenient for both business and leisure travelers.

The on-site bistro offers delicious food and a great atmosphere. The staff were exceptionally friendly, welcoming, and always willing to help with any requests or questions.

The pool area was clean, well-maintained, and perfect for relaxing after a busy day. Overall, the combination of a great location, excellent dining options, friendly service, and a nice pool made for a very enjoyable stay. I would definitely recommend this hotel and would happily stay here again.

2026-08-05 • via Tripadvisor
8
886madd • Family
10
Great Smile and Welcome!
Pros:

Alexa met us with a beautiful smile and greeting!

2026-08-02 • via Tripadvisor