Courtyard by Marriott Key West Waterfront

Location is good, easy to find.
Atmosphere was pleasant.
Room nice and clean, but I did find outlets by the left side of the tv not working.
Value: The price is kinda high for not being very busy. I asked about military discount and I was told it’s just a straight rate.

⭐ 1 STAR — DO NOT TRUST YOUR RESERVATION HERE

I booked a one-bedroom suite nearly three months in advance for my wife, our two young children, and me. My confirmed total was $1,558.92. On the morning of our arrival—at approximately 10:50 a.m.—Front Desk Manager Kassandra emailed me saying that “renovation work” prevented the hotel from providing the suite I had reserved and paid for.

About an hour later, General Manager Emmanuel gave me a completely different explanation: the hotel had made a mistake and double-booked our suite. In other words, the original renovation explanation was apparently not true.

The hotel expected us to accept standard accommodations for the first two nights and then move into the suite afterward. We are traveling with two small children and eight pieces of luggage. Packing everything, changing rooms midway through our stay, and losing the space and amenities we specifically booked is a major disruption—not a minor inconvenience.

Their proposed compensation was only 10,000 points and complimentary breakfast. Emmanuel then asked what it would take to make the situation right. I clearly explained that the first two nights should be complimentary because the hotel failed to provide the room type it had confirmed. After specifically asking what would satisfy me, he immediately refused and said I would still be charged approximately $200 per night for the standard room and $311 per night for the suite.

Offering “free cancellation” only hours before check-in is not a meaningful solution either. By that point, our family was already traveling, and comparable accommodations could be unavailable or significantly more expensive.

This hotel accepted my reservation nearly three months ago, confirmed a one-bedroom suite, failed to honor it, waited until the morning of arrival to notify me, and then provided conflicting explanations about why. The management’s communication was unprofessional, and their proposed resolution showed very little concern for the disruption they caused our family.

The lesson: Do not rely on a confirmed reservation at this hotel. Based on my experience, even booking months in advance and paying for a specific room does not mean that room will actually be available when you arrive.

Accessible with good parking space. Great breakfast partnering with Starbucks.

We had a wonderful one-night stay in Key West for my birthday! The staff was incredibly friendly and helpful. They allowed us to check in early, which was so appreciated since our little one needed his nap.

My husband mentioned it was my birthday when booking, and they surprised me with balloons, candy, sparkling wine, and a sweet birthday card signed by Lela and Mitch. Such a thoughtful touch! The hotel has a beautiful tropical vibe, is quiet and relaxing, and we really enjoyed our stay. 🌴🥂

Lokalizacja i basen ok

Great comfort and cleanliness and room was well priced. Would stay there again.

I had a wonderful experience at this hotel. The location is excellent, with easy access to nearby attractions, restaurants, and shopping areas, making it very convenient for both business and leisure travelers.

The on-site bistro offers delicious food and a great atmosphere. The staff were exceptionally friendly, welcoming, and always willing to help with any requests or questions.

The pool area was clean, well-maintained, and perfect for relaxing after a busy day. Overall, the combination of a great location, excellent dining options, friendly service, and a nice pool made for a very enjoyable stay. I would definitely recommend this hotel and would happily stay here again.

Alexa met us with a beautiful smile and greeting!

Alexa at the Front Desk was very helpful in resolving my overbooking issue. My family was worried our Vacation would have been ruined, but Alexa took the issue into her own hands and resolved it! Thank you so much Alexa!

Our group had been at a work function all week up in Duck Key so after a drive to the airport and mishaps along the way, I ended up missing my departing flight. The rescheduled connecting flight was then delayed twice, which at that point I asked to be rescheduled to a direct flight the next day.

So to the nearest Courtyard I went. I chose Courtyard because I usually enjoy staying at Courtyard hotels regardless of city or location. Lela and Alexis were working that evening and could tell right off the bat I had a long day. Lela did a great job and at taking care of my reservation and even got me to crack a smile and laugh. Alexis was also kind and asked if there was anything else I needed. Check-in was great.

This is an updated hotel with clean and tightly kept rooms, a rich tropical landscape throughout also surrounding the pool, a small manmade beach on the bay, and a boardwalk to walk along the water.

The location is close to everything you need -- Walgreens and other shops are within a five minute walk, and there is a good selection of restaurants and quick-bites at this intersection.

I would definitely stay here again.

La ubicación y el tamaño y confort de las habitaciones

Staff

The cleanliness, the staff, the facility….all were absolutely amazing!

Leila and lotoya were helpful. There for a day and loved the facilities and amenities! Will return!

The staff (Mitch, Kassandra, and Tom) was all friendly and very helpful which made our stay there great.

We loved our room (Cinderella) with the circular staircase. Had many amenities like a full size refrigerator, microwave, kitchen, multiple TV's, balcony, two access doors. Everything was clean and comfortable. Plenty of parking and pool was also nice.

I’ve stayed at this hotel three times now, and every single visit has been exceptional. The service is consistently outstanding, the hotel is always clean and welcoming, and the staff truly make you feel at home.

I especially want to recognize Christine, Lotoya, and Kasandra. They always go above and beyond to make every stay memorable. Their kindness, professionalism, and genuine care for guests are the reason I keep coming back.

Thank you all for providing such a wonderful experience every time. I highly recommend this hotel and look forward to my next stay!

la location è molto bella: inserita nella natura del posto e in una posizione comoda per visitare il centro cittadino