Citadines Toison d'Or Brussels

Hotels
•
Citadines
8.1 (5809 reviews)
61-63 Avenue de la Toison d'or , Brussels , be
+32 2 543 53 53

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Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Business center
Heating
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Excellent central location near Gare du Midi and metro/tram
Clean, well maintained accommodation
Well-equipped rooms/kitchenette (iron, accessories, baby kit, dispensers)
Helpful breakfast staff and good reception service in many cases
Good value for money; recommended by multiple guests
Complimentary coffee/filtered water and convenient amenities
Cons:
External noise and non-soundproof windows causing disturbed sleep
Elevator issues: slow or out of service, long waits
Some reception staff reported as indifferent or unhelpful
Room layout problems for some (separate WC, high bathtub), and some rooms feel dated
Missing small amenities in some rooms (no carafe for water) and occasional maintenance issues (rusty dishwasher basket, limited AC on upper level)

Categories

Cleanliness
8.4
Multiple reviews explicitly praise cleanliness and describe the accommodation as 'impeccable' and well maintained.
Service
7.6
Service is mixed: several mentions of friendly/helpful reception and breakfast staff but a few reports of indifferent reception staff.
Location
8.9
Consistently praised for proximity to Gare du Midi, metro/tram and tourist sites; generally described as very convenient and central.
Room Quality
7.4
Rooms are well equipped (kitchenette, accessories) but there are recurring negatives: external noise, non-soundproof windows, aged fittings, elevator access issues and some layout complaints (separate WC, high bathtub).
Amenities
8.1
Good amenities: kitchenette, coffee, filtered water, baby kits, iron/board. Some missing items noted (no carafe) and minor maintenance issues (rusty dishwasher basket, occasional lack of AC on upper level).
Value for Money
8.4
Several reviewers call the price/quality ratio very good and recommend the property for value-conscious travelers.
Food and Beverage
7.9
Breakfast service and reception coffee are appreciated; no major F&B offering issues reported but only moderate mentions overall (some missing in-room water carafe).
Overall Experience
8.1
Overall sentiment is positive with many strong recommendations and repeat guests, tempered by noise and some service/maintenance issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-07-03 07:14

Property Description

Prime Location near Louise Metro Station
Situated next to the Louise Metro Station, Citadines Toison D’or provides easy access to Avenue Louise's chic boutiques.

Comfortable and Well-Equipped Accommodations
Enjoy free internet, satellite TV, and coffee/tea facilities in the rooms, studios, and apartments. The self-catered studios and apartments feature a separate kitchen with modern amenities.

Convenient Amenities for a Pleasant Stay
Benefit from a breakfast room, 24-hour reception, laundry/dry-cleaning service, and on-site parking at Citadines Apart’hotel Bruxelles Toison D’or.

Book now and experience the perfect blend of comfort and convenience at Citadines Toison D’or in Brussels!

Important information:

Please note that an extra bed is subject to availability, upon request and against a surcharge of EUR 30 per night.

When booking more than 5 rooms, different policies and additional supplements may apply.

Please note that we accommodate pets for 15€/pet/day - payment at your arrival.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BRU

Property Policies

  • Groups

    When booking more than 8 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs EUR 20 per day.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.1
Based on 5809 reviews
Cleanliness: 8.4
Service: 7.6
Location: 8.9
Room Quality: 7.4
Amenities: 8.1
Value for Money: 8.4
Food and Beverage: 7.9
Overall Experience: 8.1
A
Almeida • family_with_children • fr
10
2026-07-25 • via Nuitee
M
Messenger • couple • gb
8
Excellent! Will definitely stay again!
Pros:

Friendly and helpful staff, room was comfortable, clean and well-equipped. Shop around the corner was handy.

2026-07-25 • via Nuitee
L
Layla • couple • nl
9
Goede locatie, erg vriendelijk personeel en goede ruime kamers
Pros:

Grootte van de kamer en het keukenblokje.

2026-07-25 • via Nuitee
S
Salvatore • solo_traveller • gb
8
Brussels
Pros:

The hotel was in a good position to explore Brussels

Cons:

Nothing was what to expect

2026-07-24 • via Nuitee
C
Candice Duparc • solo_traveller • fr
9
2026-07-24 • via Nuitee
M
Melisa • solo_traveller • uy
8
2026-07-24 • via Nuitee
J
Jan • couple • gb
8
Pros:

Stayed here before, great location for the flea market which is what we wanted. Kitchenette is a very useful addition to have.

2026-07-24 • via Nuitee
M
Martin • couple • cz
9
2026-07-24 • via Nuitee
R
Riccardo • couple • it
10
2026-07-24 • via Nuitee
A
Alessio • family_with_children • it
8
Ottima opzione a due passi dal centro
Pros:

Hotel moderno e curato. Appartamento molto carino, cucina con l’essenziale per preparare piccoli pasti.
Eccezionale la macchinetta del caffè ed il distributore dell’acqua ad uso gratuito per gli ospiti.
Posizionato vicino al centro e comunque con la metro difronte.

Cons:

Garage con curva stretta un po’ ostile.

2026-07-24 • via Nuitee
C
Craig • family_with_children • gb
10
2026-07-24 • via Nuitee
M
Matala • solo_traveller • be
8
Pros:

Accueil

2026-07-23 • via Nuitee
N
Nataliia • solo_traveller • ua
10
Pros:

Все було на вищому рівні
Чистий гарний свіжий ремонт, фен, праска, мікрохвильова, посуд
Приємний персонал
Все супер!

2026-07-23 • via Nuitee
B
Beanatta • family_with_children • fr
4
Staff very kind but problematic stay
Pros:

The staff was very kind. The kitchen, the bathroom and the toilet were ok

Cons:

There's a central air conditioning in the hotel and it can't be managed in the room. That wasn't mentioned in the description. I have a lung disease and slept one night with this on. It was cold and I got very ill. Next day, the technician came and plastered it with some solid scotch. No more cold wind but still the annoying noise from the air conditioning. The mattresses were in a bad state and all the nights my daughter and I didn't sleep much and our backs are still hurting. The internet doesn't work well and we needed to use our phones' mobile network. We couldn't connect Chromecast to the tv in the room. We had two small bird cages with us and had to pay 30 euros every day, so 120 euros. It's not normal and too exaggerated. They don't cause any problems and harm. I can't accept it

2026-07-23 • via Nuitee
K
Kengela • family_with_children • fr
8
Pros:

Oui,

Cons:

Rien

2026-07-22 • via Nuitee
A
Agostino • solo_traveller • it
9
Pros:

Posizione molto buona a portata di metro, negozi e vicino al centro

Cons:

Il costo della colazione

2026-07-22 • via Nuitee
A
Andi03 • solo_traveller • za
8
2026-07-22 • via Nuitee
J
Jenny • extended_group • fr
6
2026-07-22 • via Nuitee
F
Florence • solo_traveller • fr
8
Pros:

Le personnel est sympathique et souriant. L'hôtel est bien décoré et propre.
Il y a une fontaine à eau et une machine à café à disposition.
L'hôtel est silencieux.

Cons:

Pas de chance : la machine à café à disposition ne fonctionnait pas.
Les rideaux ne glissent pas sur leur rail.
Il n'y a pas de machine à café dans l'appartement

2026-07-21 • via Nuitee
C
Catherine • couple • fr
10
Excellent !!!
Pros:

Un accueil chaleureux et très pro ! Personnel adorable ! A l’écoute et très efficace !!

Cons:

Chambre agréable ! Calme et très propre !

2026-07-21 • via Nuitee