DoubleTree by Hilton Montgomery Downtown

Hotels
•
Doubletree by Hilton
7.4 (543 reviews)
120 Madison Avenue , Montgomery , us
+1 334-245-2320

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Business center
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Review Highlights

Pros:
Friendly staff
Great location
Cons:
Poor maintenance
Lack of amenities

Categories

Cleanliness
6.29
Many reviews mention the hotel as run down and needing maintenance.
Service
9.26
Overall staff received positive feedback but some experiences were subpar.
Location
9.3
The location was noted as convenient and perfect for visiting landmarks.
Room Quality
6.25
Room quality was frequently critiqued for being run down and uncomfortable.
Amenities
6.28
Amenities were frequently unavailable or not up to standard.
Value for Money
7.24
Guests expressed concerns over not getting value due to poor amenities.
Food and Beverage
6.29
No food and beverage options were mentioned, implying a lack thereof.
Overall Experience
8.26
Mixed experiences with some positive feedback on service and location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 05:00

Property Description

Convenient Location and Amenities
Situated just a short stroll from Riverfront Park and the Coosa River, our hotel offers a prime location for both leisure and business travelers. Enjoy complimentary WiFi, a fitness center, and a cozy bar during your stay.

Comfortable Guest Rooms
Unwind in our well-appointed guest rooms featuring modern amenities like a flat-screen TV, work desk, and ergonomic chair. Rest assured with conveniences such as a hairdryer and laptop safe in each room.

Delightful Dining Experience
Savor delicious Southern-inspired dishes at DoubleTree, our on-site restaurant, which also boasts a full-service bar. Start your day with a hearty breakfast and end it with a satisfying dinner.

Experience the best of Montgomery with us - book your stay now!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MGM

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 27 per day.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.4
Based on 543 reviews
Cleanliness: 6.29
Service: 9.26
Location: 9.3
Room Quality: 6.25
Amenities: 6.28
Value for Money: 7.24
Food and Beverage: 6.29
Overall Experience: 8.26
W
Wendell • couple • us
10
2026-07-25 • via Nuitee
D
Denise • couple • us
1
horrible experience with the room, we left
Pros:

the bar staff was great

Cons:

the room should have been condemned

2026-07-15 • via Nuitee
J
Jennifer • couple • us
3
2026-07-14 • via Nuitee
M
Mitchell • extended_group • us
8
Overall, my stay at the hotel was very pleasant
Pros:

Breakfast was delicious and the server was very nice. Great location spot for breakfast.

Cons:

Bottom part of Bathroom door didn't clear the floor of the bathroom apparently not totally on its henges. Room smelled a little moldy.

2026-07-12 • via Nuitee
T
Terry • couple • us
4
Won’t stay again. Bad reflection on Hilton
Pros:

Location

Cons:

Dirty, outdated, poor service

2026-07-07 • via Nuitee
C
Cathy • solo_traveller • us
4
Needs to complete construction before renting rooms on the floors.
Pros:

The staff was very helpful and friendly.

Cons:

There was, so much construction on the floor, plastic everywhere, the curtains were dry rotted and torn. And the room had an old mildew smell.

2026-07-06 • via Nuitee
D
Deonna • couple • us
8
2026-07-03 • via Nuitee
D
Deonna • couple • us
8
Overall it was great
Pros:

Location, I was there for work and it was 3 minutes away

Cons:

The lack of communication with the 3rd party, I cancelled a stay for certain nights and rebooked; the hotel never got the cancellation or the rebooked for the new dates

2026-07-03 • via Nuitee
T
Taylor • couple • us
10
2026-06-28 • via Nuitee
W
William • couple • us
1
Hotel from hell.
Pros:

Nothing it was terrible. Worst hotel I have ever attempted to stay in.

Cons:

Bugs, room door wouldn't lock, tv wouldn't turn on, curtains tore, horrible smell, wouldn't give a refund when we was only there 2 mins max.

2026-06-23 • via Nuitee
C
Catriona • solo_traveller • gb
6
2026-06-23 • via Nuitee
T
Terrell • couple • us
10
2026-06-22 • via Nuitee
K
Kimberly • couple • us
2
2026-06-17 • via Nuitee
D
Davis • solo_traveller • us
9
Pros:

Very convenient to my training class and attractions. Very nice area of town.

Cons:

My only issue was the shower door in 217 would not stay closed. I had to place a washcloth in the trac. and the Curtains need replacing.

2026-06-15 • via Nuitee
L
Lasheria • couple • us
10
2026-06-13 • via Nuitee
S
Shelby • couple • us
4
2026-06-12 • via Nuitee
B
Benjamin • couple • gb
1
2026-06-10 • via Nuitee
L
Latasha • extended_group • us
10
It was great
Pros:

Everything

Cons:

The price of the breakfast and didn’t have a complimentary breakfast.

2026-06-08 • via Nuitee
L
Linda • solo_traveller • us
6
Expensive/Not worth the price
Pros:

Hotel is nice. The checkin line was busy. There were 2 people at the desk but only 1 person working. There is a parking charge that was not revealed before booking

Cons:

Parking charge of 14 dollars

2026-06-07 • via Nuitee
B
Brown • solo_traveller • us
10
2026-06-04 • via Nuitee