DoubleTree by Hilton Montgomery Downtown

Hotels
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Doubletree by Hilton
7.4 (533 reviews)
120 Madison Avenue , Montgomery , us

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Children allowed
Pets allowed

Facilities

Shopping on site
Television in common areas
Front desk (limited hours)
Express check-in
Free wired internet
Snack bar/deli
Golfing on site
Self parking (surcharge)
Beach umbrellas
Fitness facilities (surcharge)
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Poor maintenance
Lack of amenities

Categories

Cleanliness
6.29
Many reviews mention the hotel as run down and needing maintenance.
Service
9.26
Overall staff received positive feedback but some experiences were subpar.
Location
9.3
The location was noted as convenient and perfect for visiting landmarks.
Room Quality
6.25
Room quality was frequently critiqued for being run down and uncomfortable.
Amenities
6.28
Amenities were frequently unavailable or not up to standard.
Value for Money
7.24
Guests expressed concerns over not getting value due to poor amenities.
Food and Beverage
6.29
No food and beverage options were mentioned, implying a lack thereof.
Overall Experience
8.26
Mixed experiences with some positive feedback on service and location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 05:00

Property Description

Convenient Location and Amenities
Situated just a short stroll from Riverfront Park and the Coosa River, our hotel offers a prime location for both leisure and business travelers. Enjoy complimentary WiFi, a fitness center, and a cozy bar during your stay.

Comfortable Guest Rooms
Unwind in our well-appointed guest rooms featuring modern amenities like a flat-screen TV, work desk, and ergonomic chair. Rest assured with conveniences such as a hairdryer and laptop safe in each room.

Delightful Dining Experience
Savor delicious Southern-inspired dishes at DoubleTree, our on-site restaurant, which also boasts a full-service bar. Start your day with a hearty breakfast and end it with a satisfying dinner.

Experience the best of Montgomery with us - book your stay now!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MGM

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 27 per day.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.4
Based on 533 reviews
Cleanliness: 6.29
Service: 9.26
Location: 9.3
Room Quality: 6.25
Amenities: 6.28
Value for Money: 7.24
Food and Beverage: 6.29
Overall Experience: 8.26
L
Lasheria • couple • us
10
2026-06-13 • via Nuitee
S
Shelby • couple • us
4
2026-06-12 • via Nuitee
B
Benjamin • couple • gb
1
2026-06-10 • via Nuitee
L
Latasha • extended_group • us
10
It was great
Pros:

Everything

Cons:

The price of the breakfast and didn’t have a complimentary breakfast.

2026-06-08 • via Nuitee
L
Linda • solo_traveller • us
6
Expensive/Not worth the price
Pros:

Hotel is nice. The checkin line was busy. There were 2 people at the desk but only 1 person working. There is a parking charge that was not revealed before booking

Cons:

Parking charge of 14 dollars

2026-06-07 • via Nuitee
B
Brown • solo_traveller • us
10
2026-06-04 • via Nuitee
A
Anna • couple • us
1
didnt stay.
Pros:

They cancelled my room before we arrived

Cons:

overbooking communication

2026-05-28 • via Nuitee
J
jessie • solo_traveller • us
6
Pros:

The staff was very friendly

Cons:

The door was hard to open to the room. The bathroom was too small and the shower had mold at the bottom of it in the corner

2026-05-18 • via Nuitee
F
Fernanda • solo_traveller • us
7
Pros:

Great location, with access to restaurants in downtown Montgomery. The room had comfortable beds.

Cons:

The shower sprayed water in different directions, making a puddle of water on the bathroom floor.

2026-05-18 • via Nuitee
T
Tina • family_with_children • us
7
Wouldnt go back.
Pros:

😵‍💫🤦

Cons:

On the website it said breakfast was15 each. So I was going to pay for 4 breakfasts as I had 3 adult children with me. I asked the restaurant lady how much and she said 20. I asked about 15 and she said that was only if I paid for it online😵‍💫🤦. I definitely did not read that anywhere. I paid 1000 dollars for 1 night for 3 double beds and I had 1 dog with me.
That's a lot of freaking money for small beds, outdated rooms smelly ac vents and no free coffee in lobby or pool.

2026-05-16 • via Nuitee
D
Diana • family_with_children • us
1
The only good thing is the young gentleman who checked us in. He was polite, friendly, personable.
Pros:

Convenient to downtown

Cons:

Nasty, dirty, things falling apart, sewage smelling, very dark and dim underground parking.

2026-05-04 • via Nuitee
D
Dante • solo_traveller • br
6
The city is fine; the hotel must improve its personnel
Pros:

The bartender.

Cons:

All the desk staff

2026-05-03 • via Nuitee
T
Tiffany • solo_traveller • us
4
2026-04-28 • via Nuitee
G
Geneva • couple • us
4
The hotel needs a complete make over,,
Pros:

not too much.

The Hotel is old and need to be upgraded, it is 2026!

Cons:

I did not like the old torn chair

Who want to sit on a torn chair!

2026-04-27 • via Nuitee
S
StewartM838 • Business • Arlington, Virginia
2
Not well maintained….
Pros:

This hotel is not worthy of carrying the Hilton flag. My first impression was opening the door to my room and the window drapery was literally torn to shreds. The hotel staff simply said they are sure housekeeping knows about it…. But what about me. I was on a tight schedule and didn’t have time to change hotels. It is not a well kept property all around. I cannot recommend anyone staying there.

2026-04-26 • via Tripadvisor
M
maryw8462017 • Couples • Saint Simons Island, Golden Isles of Georgia, Georgia
2
Do Not Stay Here
Pros:

Lots of issues with keys. Upon arrival our keys would not open our room. The bathroom sink did not have any hot water. Ice machines did not work.

At 4:00 AM someone put a key in our room, got the door open. The only thing that stopped their entry was the security latch. We were startled and screamed for them to stop. When staff was notified they were not helpful. Gave us a $100 credit - we asked for an explanation of how they would have a key that opened our room - no response. When we returned from the over-priced breakfast our key would not open our door AGAIN!

Do Not Stay at this Hotel - looks nice, but is falling apart ! There are some major training issues with front staff. Worst hotel experience ever!

2026-04-13 • via Tripadvisor
B
Beverly • couple • us
9
2026-04-13 • via Nuitee
S
Sonya • solo_traveller • us
4
My stay couldn’t sleep due to so much noise outside and in the building
Pros:

The location

Cons:

For the price the rooms should have refrigerator and smart television the cable channel were limited and wasn’t any good channels

2026-04-09 • via Nuitee
J
Jason • extended_group • us
7
2026-04-07 • via Nuitee
D
diogenesl2014 • Solo travel • San Francisco, California
8
Great AC
Pros:

Felt better than last stay. Very comfortable AC, the room was nice and cool when I checked in. $10 for a bottle of water at front desk seemed like just a ted much :-)

2026-04-06 • via Tripadvisor