Spark by Hilton Ponce

Hotels
•
Spark by Hilton
8.3 (1011 reviews)
103 Turpo Industrial Park , Ponce , PR
+1 787-841-1000

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Terrace
See all facilities

Review Highlights

Pros:
Clean rooms and public areas
Very friendly, attentive staff
Hot breakfast and 24/7 coffee/tea station
Comfortable beds
Gated/secure parking and premises
Pleasant pool area (when usable)
Cons:
Noisy or problematic A/C in some rooms (too cold or loud)
Limited walkable restaurants/shops; need car or taxi
No elevator to second floor
Pool area lacks sufficient shade
Occasional minor facility issues (bathtub grip, ice machine, isolated cleanliness case)

Categories

Cleanliness
8.9
Multiple reviews praise the hotel's cleanliness and tidy areas (rooms, breakfast area); one mention that room cleanliness could be improved in a specific case.
Service
9.1
Staff repeatedly described as friendly, attentive and exceptional (front desk, dining staff), with several guests noting outstanding personal treatment.
Location
7.6
Guests find the location generally good for Ponce and sightseeing, but several note limited walkable restaurants/shops and need for a car or taxi.
Room Quality
7.7
Rooms are described as comfortable with good beds, fridge and amenities, but some guests reported noisy or overly cold A/C units and a few minor equipment issues (bathtub grip, occasional ice machine outage).
Amenities
8
Breakfast and 24/7 coffee/tea station are strong positives; property has a pool but lacks elevator and some guests requested more pool shade; generally good basic amenities with minor gaps.
Value for Money
8.5
Many guests called the stay excellent or recommended and praised hospitality, suggesting good perceived value overall.
Food and Beverage
8.6
Breakfast repeatedly praised (hot breakfast, good quality) and coffee/tea station is a highlight; some noted limited variety but overall positive.
Overall Experience
8
Overall stays are described as very pleasant and recommended, driven by service, cleanliness and breakfast, with a few recurring negatives (AC noise/temperature, limited nearby dining, no elevator).
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 15:28

Property Description

Outdoor Pool and La Perla Restaurant
Enjoy a refreshing swim in the outdoor pool or indulge in delicious meals at La Perla Restaurant.

Hot Tub, Children's Pool, Gym, and Game Room
Relax in the hot tub, let the kids have fun in the children's pool, stay active in the gym, and enjoy some leisure time in the game room.

Free Wi-Fi, Air-Conditioned Rooms, and On-Site Dining
Stay connected with free Wi-Fi, unwind in comfortable air-conditioned rooms, and savor fine dining at the on-site restaurant.

Experience the perfect blend of relaxation and entertainment at Caribe Hotel Ponce. Book now for an unforgettable stay!

Important information:

Please note that construction work on the elevator will be carried out from August to November 30, 2026, and some units may be affected by noise.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PSE

Location

Guest Reviews

8.3
Based on 1011 reviews
Cleanliness: 8.9
Service: 9.1
Location: 7.6
Room Quality: 7.7
Amenities: 8
Value for Money: 8.5
Food and Beverage: 8.6
Overall Experience: 8
J
Jose • family_with_children • pr
9
2026-10-31 • via Nuitee
Y
YOLANDA • family_with_children • pr
10
Excelente lugar para cualquier tipo de estadía
Pros:

El cuarto de café y desayuno

Cons:

Todo estuvo bien

2026-10-26 • via Nuitee
G
Gladys • solo_traveller • pr
10
A great plce to stay in Ponce.
Pros:

I liked the cleanliness of the entire hotel, the staff was curious and helpful.
The bed was comfortable, there were plenty of towels and pillows.

Cons:

I didn't like the noise of the a/c made. They should look into it.

2026-10-26 • via Nuitee
M
Moralez • extended_group • pr
10
Pros:

El cuarto y el desayuno muy bueno

2026-10-26 • via Nuitee
C
Carmona • extended_group • us
9
2026-10-24 • via Nuitee
C
Carmen • family_with_children • pr
10
Pros:

las camas muy comodas, y el tener cafe y te 24 horas excelente

2026-10-22 • via Nuitee
H
Hector • couple • pr
4
El chisme
Pros:

Desayuno y limpieza

Cons:

Las personas están pendiente al chisme

2026-10-22 • via Nuitee
H
Hector • couple • pr
4
2026-10-22 • via Nuitee
C
Carmen L • couple • pr
10
Placentera y agradable.
Pros:

El desayuno estuvo espectacular, el área muy limpia, cómoda y organizada. La amabilidad del personal fue estupenda.

Cons:

No poder disfrutar de la piscina dado a la lluvia que duró todo el día.

2026-10-21 • via Nuitee
L
LUZ HELENA • couple • co
10
Muy bueno
Pros:

ATENCIÓN. TODO MUY BIEN, HABITACIÓN.INSTALACIONES

2026-10-21 • via Nuitee
J
Jose Daniel • couple • pr
9
2026-10-20 • via Nuitee
E
Enid • couple • pr
10
Excellent
Pros:

Clean!

Cons:

Location

2026-10-20 • via Nuitee
A
Abdiel • couple • us
10
Pros:

The staff was amazing. I have traveled the World and never been treated so nicely

Cons:

I liked everything. Breakfast was amazing

2026-10-19 • via Nuitee
R
Reyes Pacheco • couple • us
9
2026-10-19 • via Nuitee
L
LI MARIE • family_with_children • pr
9
Excellent choice for business or sightseeing at Ponce and nearby cities.
Pros:

Loved the gated access and security at the oarking and premises.
I liked a lot the hot breakfast, it doesn't have a great variety, but having scrambled eggs, protein, bread and fruit is enough for me.
Loved the 24/7 coffee/tea bar.
The room was very lovely and clean. It has a fridge, ironing board, closet space.
The beds were very comfortable.

Cons:

My a/c unit cooled the room very fast, but at times it made a loud noise. I thought it was a generator, it kept turning on and off. I think it was only in my room. Other friends stayed in other rooms and nobody else complained.
There are no restaurants or shops at walking distance. You need a car or taxi to get food.

2026-10-19 • via Nuitee
N
Nilda Iris • family_with_children • pr
9
Pros:

Piscina
Atención del personal
Limpieza
Desayuno

Cons:

No hay elevador

2026-10-18 • via Nuitee
M
Marta • solo_traveller • us
9
Más sombra en el área de la piscina.
Pros:

El personal es increiblemente atento.

Cons:

El área de la piscina necesita más área de sombra.

2026-10-16 • via Nuitee
C
Costa • couple • pr
10
We enjoyed our stay at the hotel.
Pros:

Good location, great service and friendly staff

Cons:

Bathtub should have handles to get in and out.

2026-10-15 • via Nuitee
M
Maria • extended_group • us
9
Pros:

The always free coffe station made a huge plus.

Cons:

Cleanliness in room can be better.

2026-10-15 • via Nuitee
C
Cardona • couple • pr
10
¡Excelente servicio y trato del PERSONAL! Desayuno buenísimo.
Pros:

Desayuno muy bueno. Trato de TODO el personal, Norna en el comedor, Camila en Recepciòn, y todas las chicas. Hacen sentir a uno como en familia. Nos encantò. Hasta mi cumple 🎂 Gracias.

Cons:

Solo, poner una alfombrita en la bañera para evitar resbalones. Pero, resolvimos 💯.

2026-10-15 • via Nuitee