Mount Royal Hotel

Hotels
8.8 (884 reviews)
138 Banff Avenue , Banff , CA
+1 877-862-2623

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Business center
Heating
Terrace
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Delicious food
Cons:
Noisy air conditioning
Cleanliness issues
Mattresses are worn

Categories

Cleanliness
8.19
Room not cleaned properly as noted in the review.
Service
9.16
Amazing staff that go above and beyond and friendly service mentioned in reviews.
Location
9.2
Perfect location mentioned in multiple reviews, very convenient.
Room Quality
8.65
Room was good size and comfortable but had issues with bedding.
Amenities
8.68
Hot tub and other amenities were praised, though some maintenance issues were mentioned.
Value for Money
8.64
Good value for the location and service provided.
Food and Beverage
9.19
Food was highly praised as divine with a great restaurant experience.
Overall Experience
8.66
A great overall experience despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 01:35

Property Description

Central Location in Banff

Located in Banff, Mount Royal Hotel offers a convenient stay with a restaurant on-site. Enjoy modern amenities such as free WiFi and a flat-screen TV. Unwind in the sauna and hot tub after a day of exploring Banff Upper Hot Springs just 4 km away.

Comfortable and Well-Equipped Rooms

Relax in air-conditioned rooms equipped with a coffee machine, desk, and seating area. Freshen up in the private bathroom with complimentary toiletries provided. Additional conveniences include a safety deposit box and ironing facilities.

Convenient Services and Activities

Benefit from a 24-hour front desk, luggage and ski storage, as well as dry cleaning services. Engage in various activities like skiing both on-site and in the surrounding areas. Don't forget to visit Lake Minnewanka and Banff Gondola nearby.

Book your stay at Mount Royal Hotel for a memorable experience in Banff!

Important information:

Please note that different policies will apply for group bookings of more than 10 rooms.

Parking is subject to availability due to limited spaces and will incur an additional fee of USD 10 per night for stays from October to May.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Hot tub/jacuzzi is closed from 2026-09-30 until 2026-08-06
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YYC

Location

Guest Reviews

8.8
Based on 884 reviews
Cleanliness: 8.19
Service: 9.16
Location: 9.2
Room Quality: 8.65
Amenities: 8.68
Value for Money: 8.64
Food and Beverage: 9.19
Overall Experience: 8.66
A
Angela • couple • ca
10
Thank you. Staff was excellent!
Pros:

I liked the friendly and welcoming staff as soon as we entered. The room was spacious and spotless and quiet after a long day of hiking. Staff upgraded our room with a spectacular view. Would definitely come back.

Cons:

I would have appreciated knowing that the hot tub was not in working order when I booked. It may have impacted our decision to stay because we were very sore after our 11 hour tour and were looking forward to a hot tub.

2026-10-31 • via Nuitee
M
Magnolia • couple • us
7
Pros:

The location was excellent

Cons:

It needs new carpeting

2026-10-30 • via Nuitee
M
Mathieu • couple • ca
7
Bien mais nous ne retournerons pas
Pros:

Bien situé dans le centre ville et le personnel était très sympathique

Cons:

Les bains tourbillons étaient brisés et il y a eu une coupure d’eau le lendemain.

2026-10-27 • via Nuitee
J
Julie • couple • ca
5
We will be looking elsewhere for our next stay.
Pros:

We come to Banff at least 3 times a year, and we usually stay at Mount Royal, the location is in the middle of everything, staff are very friendly, and the rooftop hot tub is wonderful.

Cons:

However this trip was a disappointment. The hot tub was “temporarily out of order” when we asked if it would be up a running at some point during our 3 night stay we were told it wasn’t working until at least mid-November, which in our opinion was more of long-term issue. We asked if the room price would be reflected in the lack of available amenities and got a run around answer. The hotel room itself was clean enough, but the hallways were very disappointing, stains on the carpets were hard to ignore and really not appealing, and every day we were having to dodge piles of laundry, garbage bags, cleaning carts. Which is understandable when staff are flipping rooms in the morning, but this was all day, and added to the place feeling untidy.

2026-10-27 • via Nuitee
S
Suhaimi • family_with_children • my
10
Unbeatable location and great value
Pros:

Unbeatable location. It is next to bus station and Roam shuttle stops (both ways). It is exactly inside the downtown core, and walkable to everywhere in Banff city center..

2026-10-22 • via Nuitee
M
Marius • couple • de
8
2026-10-21 • via Nuitee
M
Ming tak • couple • hk
9
2026-10-21 • via Nuitee
C
Coleen • couple • gb
10
Great location
Pros:

Perfect location. This was our second stay at the Mount Royal Hotel. The rooms are spacious and very comfortable. The staff very engaging and friendly. The housekeeping staff were also very friendly and happy to assist. Would highly recommend this hotel.

Cons:

Cant think of anything

2026-10-15 • via Nuitee
B
Bächle • couple • de
10
Pros:

Das Hotel hat uns sehr gut gefallen. Die Zimmer waren sauber, schön eingerichtet und das Personal ausgesprochen freundlich. Auch die Lage war einwandfrei. Lediglich über das Preis-Leistungs-Verhältnis lässt sich streiten.

2026-10-15 • via Nuitee
C
Cheng Jui • couple • ca
4
2026-10-15 • via Nuitee
G
Gosiker • couple • us
5
Lodgings did
Pros:

Location to downtown Banff, beds comfortable , clean

Cons:

Coffee machines only available until 11 am, room was in section of hotel that was added on and required
Going through a narrow
Set of stairs. No value add
For
The high cost
Of room

2026-10-15 • via Nuitee
M
Marcel • extended_group • ch
10
kann das Hotel nur empfehlen
Pros:

sehr freundliches Personal bequeme Betten. Die Lage mitten in Banff
und eine Nespressomaschine im Zimmer

2026-10-14 • via Nuitee
R
Roni_Ganey_Tikva • solo_traveller • il
8
2026-09-13 • via Nuitee
H
Herman Albert • solo_traveller • nl
8
Duur maar prima verblijf in Banff
Pros:

Locatie is super midden in de drukte van het gezellige Banff
Oud maar toch netjes en prima hotel
Makkelijk parkeren meteen achter het hotel

Cons:

Onwijs duur
Geen ontbijt inclusief

2026-09-13 • via Nuitee
D
Do • couple • us
7
2026-09-11 • via Nuitee
J
JORDI • couple • es
8
Al centre de Banff.
Pros:

Molt bona ubicació, just al centre de Banff.

Cons:

La màquina de gel del passadís és molt sorollosa, sobretot quan la gent en fa ús. S'hauria d'ubicar en algun altre lloc.
També estaria bé que advertissin del preu de l'aparcament, ja que ens el van oferir al checkin molt amablement sense parlar de preu i llavors, al checkout ens van dir l'import a pagar.

2026-09-08 • via Nuitee
M
Michelle • couple • ca
8
It was nice and comfortable for my family. Short walk to all the amenities
Pros:

Location

2026-09-08 • via Nuitee
A
Alice • couple • gb
10
The perfect stay in a gorgeous hotel right on the centre!
Pros:

What a lovely hotel and gorgeous little rooms. Staff were excellent and the onsite parking was a brilliant bonus. The location was absolutely perfect.

Cons:

N/A

2026-09-06 • via Nuitee
A
Anne Cha Dgr • solo_traveller • fr
8
Cons:

No breakfast or gym on site and hot tub were under maintenance

2026-09-05 • via Nuitee
E
Enrique • couple • es
8
Pros:

La localización, el parking y el café para llevar gratis
Las habitaciones están muy bien

Cons:

Nos tocó en la parte vieja y la noche del sábado el ruido de un pub / discoteca con música hardcord era insoportable… la recepcionista de noche entendió la situación y nos buscó otra habitación aunq eso fue a la 1 de la mñn… además el hotel nos compensó con desayuno gratis…

2026-09-05 • via Nuitee