Mercure Amsterdam City Hotel

Hotels
•
Mercure
8.3 (4716 reviews)
Joan Muyskenweg 10 , Amsterdam , nl

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Children allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Restaurant
Terrace
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Friendly staff
Good food
Comfortable rooms
Cons:
Cleanliness issues
High prices for amenities

Categories

Cleanliness
7.76
Some reviews indicate issues with cleanliness, including dirty linens and moldy showers.
Service
9.23
Most guests appreciated the friendly and professional service from the staff.
Location
8.27
Generally good location, though some guests mentioned it being a bit far from the center.
Room Quality
8.22
Rooms generally comfortable, but there were complaints about temperature control.
Amenities
7.75
Amenities like the gym and spa received mixed reviews; outdated facilities noted.
Value for Money
7.71
Concerns about high prices compared to the perceived quality were expressed.
Food and Beverage
8.76
Guest feedback was positive about the breakfast quality and selection.
Overall Experience
8.73
Despite some drawbacks, guests overall were satisfied with their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 20:04

Property Description

Luxurious Accommodation
Mercure Hotel Amsterdam City offers spacious 4-star rooms with free WiFi and modern amenities, ensuring a comfortable stay for guests.

Relaxation and Indulgence
Guests can unwind in the sauna and Turkish steam bath facilities, perfect for a rejuvenating experience after a day of exploring the vibrant city of Amsterdam.

Gastronomic Delights
Indulge in a culinary journey at the hotel's FLOOR restaurant and lounge, offering a variety of dishes and drinks in a stylish setting.

Experience the best of Amsterdam at Mercure Hotel Amsterdam City - book your stay now for an unforgettable getaway!

Important information:

Please note that guests are required to show the credit card which has been used to make the booking, upon arrival. If this is not possible, guests should have an authorization form, signed by the credit card holder if he/she is not traveling along.

When using the existing bed set-up, children under the age of 12 can stay free of charge. Extra costs apply when extra beds are needed.

Please note that debit cards can not be used to guarantee the reservation or for pre-payment of nonrefundable bookings. Only credit cards are accepted.

Please note that this property does not accept cash payments.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: AMS

Property Policies

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not possible) and charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

8.3
Based on 4716 reviews
Cleanliness: 7.76
Service: 9.23
Location: 8.27
Room Quality: 8.22
Amenities: 7.75
Value for Money: 7.71
Food and Beverage: 8.76
Overall Experience: 8.73
M
Marlena • extended_group • de
7
Wir waren sehr zufrieden
Pros:

Hilfsbereites Personal, Zentrum gut zu erreichen

2026-06-13 • via Nuitee
A
Aleksandra • couple • pl
8
Pros:

Czystość i wielkość pokoju bez zarzutu. Bardzo smaczne śniadania i pomocny personel.

Cons:

Trochę daleko do najbliższego sklepu.

2026-06-13 • via Nuitee
I
Irena • solo_traveller • de
9
2026-06-13 • via Nuitee
V
Vadym • couple • ua
8
2026-06-13 • via Nuitee
C
Coleman • solo_traveller • gb
7
2026-06-12 • via Nuitee
C
Charlotte • solo_traveller • gb
9
Great hotel, friendly staff.
Pros:

It' was a very nice hotel, everyone was kind and helpful!

Cons:

I liked everything! The only little thing the shower gel was empty. But that's nothing in the grand scheme of things.

2026-06-10 • via Nuitee
M
Miriam • family_with_children • de
8
Sauberes Hotel mit gutem Frühstück und bequemen Betten
Pros:

Neue Zimmer mit bequemen Betten und einer eigenen Küchenzeile mit Kühlschrank.
Der kleine Lebensmittelshop im Eingangsbereich war sehr praktisch.
Das Frühstück war umfangreich und die Mitarbeiter sehr nett.

Cons:

Generell etwas ab vom Schuss, mit vielen Baustellen und leerstehenden Gebäuden um das Hotel herum.
Nach jeder Dusche stand das Bad halb unter Wasser, weil eine geschlossene Abtrennung fehlt.
Die Lichtschalter und Steckdosen waren teilweise an seltsamen Stellen angebracht, z.B war der Lichtschalter für das Bad ganz vorne an der Eingangstür. Das Küchenlicht konnte wiederum vom entferntesten Bett betätigt werden und generell wären mehr Steckdosen bei vier Personen schön.

2026-06-08 • via Nuitee
J
Joep • solo_traveller • nl
10
Vriendelijkheid ten top
Pros:

Vriendelijk personeel

2026-06-08 • via Nuitee
I
Itamar • extended_group • br
10
Pros:

Quarto grande, banheiro bom

Cons:

Localização

2026-06-08 • via Nuitee
M
Maud • couple • be
9
2026-06-06 • via Nuitee
H
Hannah • extended_group • gb
9
Great stay!
Pros:

Service was great and that you could take some drinks to your room :)

Cons:

Nothing we didn't like. We did need to get someone to fix the iron as it wasn't working, but they brought a new one very quickly.

2026-06-06 • via Nuitee
P
Peggy • solo_traveller • be
10
2026-06-06 • via Nuitee
D
Daragh • solo_traveller • ie
1
2026-06-06 • via Nuitee
M
Moriarty • couple • au
10
2026-06-05 • via Nuitee
N
Nordin • couple • se
8
2026-06-05 • via Nuitee
K
Karin • couple • de
8
Perfekt
Pros:

Lage am Wasser

2026-06-05 • via Nuitee
R
Raphaelle • solo_traveller • re
7
Pros:

La chambre spacieuse avec une belle vue

Cons:

Les lits doubles jumeaux en guise de lit pour une personne. Mon dos n’aura pas apprécié

2026-06-04 • via Nuitee
D
Daniela • solo_traveller • at
8
2026-06-04 • via Nuitee
N
Nicole • extended_group • de
10
2026-06-04 • via Nuitee
S
Stefano • couple • it
9
Pros:

Bella struttura, vicino all’aeroporto e comoda per visitare la citta’

Cons:

Prezzo non proprio economico

2026-06-03 • via Nuitee