Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Fitness center
24-hour front desk
Restaurant
Heating
Terrace
See all facilities

Review Highlights

Pros:
Friendly staff
Good food
Comfortable rooms
Cons:
Cleanliness issues
High prices for amenities

Categories

Cleanliness
7.76
Some reviews indicate issues with cleanliness, including dirty linens and moldy showers.
Service
9.23
Most guests appreciated the friendly and professional service from the staff.
Location
8.27
Generally good location, though some guests mentioned it being a bit far from the center.
Room Quality
8.22
Rooms generally comfortable, but there were complaints about temperature control.
Amenities
7.75
Amenities like the gym and spa received mixed reviews; outdated facilities noted.
Value for Money
7.71
Concerns about high prices compared to the perceived quality were expressed.
Food and Beverage
8.76
Guest feedback was positive about the breakfast quality and selection.
Overall Experience
8.73
Despite some drawbacks, guests overall were satisfied with their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 20:04

Property Description

Luxurious Accommodation
Mercure Hotel Amsterdam City offers spacious 4-star rooms with free WiFi and modern amenities, ensuring a comfortable stay for guests.

Relaxation and Indulgence
Guests can unwind in the sauna and Turkish steam bath facilities, perfect for a rejuvenating experience after a day of exploring the vibrant city of Amsterdam.

Gastronomic Delights
Indulge in a culinary journey at the hotel's FLOOR restaurant and lounge, offering a variety of dishes and drinks in a stylish setting.

Experience the best of Amsterdam at Mercure Hotel Amsterdam City - book your stay now for an unforgettable getaway!

Important information:

Please note that guests are required to show the credit card which has been used to make the booking, upon arrival. If this is not possible, guests should have an authorization form, signed by the credit card holder if he/she is not traveling along.

When using the existing bed set-up, children under the age of 12 can stay free of charge. Extra costs apply when extra beds are needed.

Please note that debit cards can not be used to guarantee the reservation or for pre-payment of nonrefundable bookings. Only credit cards are accepted.

Please note that this property does not accept cash payments.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: AMS

Property Policies

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not possible) and charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

8.3
Based on 4787 reviews
Cleanliness: 7.76
Service: 9.23
Location: 8.27
Room Quality: 8.22
Amenities: 7.75
Value for Money: 7.71
Food and Beverage: 8.76
Overall Experience: 8.73
P
Paola • solo_traveller • it
10
2026-07-25 • via Nuitee
L
Litardo • solo_traveller • it
9
Excelente hotel pero pésima ubicación
Pros:

El hotel en general me gustó mucho.
Al ingresar la recepción, restaurante, etc limpio y olían muy bien. La habitación espaciosa y limpia

Cons:

No me gustó en absoluto la ubicación

2026-07-25 • via Nuitee
C
Christina • extended_group • dk
10
Pros:

God service og imødekommende personale

Cons:

Det var ikke noget jeg ikke kunne lide

2026-07-25 • via Nuitee
A
Aline • couple • fr
9
Lieu agréable pour le calme et le confort
Pros:

Le calme.
Le lit était grand et confortable. La salle de bain propre. Le café et le thé étaient les bienvenus

Cons:

Les produits de douche sont installés trop loin de la pomme de douche.

2026-07-24 • via Nuitee
A
Andrei • couple • ro
9
2026-07-24 • via Nuitee
T
Tamara • family_with_children • be
9
2026-07-23 • via Nuitee
K
Kris & Mick • solo_traveller • au
8
Great stay
Pros:

The staff were all really lovely. Bright, happy, welcoming and helpful. The breakfast options were great. It was walking distance to a train station.

2026-07-23 • via Nuitee
E
Eva Živa • extended_group • si
9
It was very good the staff was very nice and we had a great time.
Pros:

Nice clean rooms, spacious, nice staff…

Cons:

It was a bit pricey.

2026-07-23 • via Nuitee
S
Sandra • family_with_children • de
9
2026-07-23 • via Nuitee
A
Agnes Margarida • couple • br
8
2026-07-22 • via Nuitee
S
Shihaab • solo_traveller • gb
10
2026-07-22 • via Nuitee
S
Stephanie • family_with_children • de
9
2026-07-22 • via Nuitee
D
Dimitrios • extended_group • gr
10
2026-07-21 • via Nuitee
A
Ahmed Ibrahim 89 • solo_traveller • kw
10
2026-07-21 • via Nuitee
A
Aisling • extended_group • ie
10
Great hotel for short break
Pros:

Clean and comfy hotel room
Staff very friendly
Close to transport

Cons:

The location is not central but we knew this when booking

2026-07-21 • via Nuitee
T
Tania • family_with_children • lu
8
2026-07-21 • via Nuitee
S
Snider • solo_traveller • us
9
2026-07-21 • via Nuitee
T
Tomi • solo_traveller • fi
10
2026-07-21 • via Nuitee
N
Nikki • couple • nl
6
2026-07-21 • via Nuitee
A
Andrea • solo_traveller • de
8
Pros:

Es war verfügbar

Cons:

Etwas abseits

2026-07-20 • via Nuitee