SpringHill Suites Philadelphia Plymouth Meeting

Ubicación

Nichts

Location

Me and my husband and kids been staying at this hotel for 5 years already we love it 😊

As a long time Bonvoy customer. I’ve stayed at a lot of Marriotts. This one is absolutely the worst. It is at least five years beyond renovation. Every time you get in the elevator, you pray that it doesn’t break down. Marriott should be ashamed that they have not renovated thos property a lot long time ago we.

I like how convenient the location was to where I had to do business. The breakfast was exceptional.

Timely manner was ready for the feast

The staff was extremely nice. I booked through a third party and they took the extra time to make sure I wasn’t charged twice. My room had very nice amenities for a solo traveler and the view was cool too. It was very close to my destination for the weekend.

I am writing as a Marriott Bonvoy member since 2022 to formally document a disappointing stay at the SpringHill Suites in Plymouth Meeting, Pennsylvania. I booked this property specifically for its proximity to the lacrosse tournament at the Proving Grounds, and because I had stayed there once before without issue. This visit did not meet Marriott's standards.

Upon arrival, I was placed in Room 215, which was in an unacceptable condition. I went to the front desk and was moved to Room 229, which was only marginally better. Issues in Room 229 included:

- The toilet stopped working on our last night, leaving us without a functioning bathroom
- A dirty, poorly maintained shower and tub, including grime around the drain and a corroded showerhead
- Peeling wallpaper and visible damage near the shower and tub surround
- A drain fly in the room, which flew out while I was lying on the bed
- Outdated in-room televisions with no Netflix or modern streaming access

I have attached photos documenting the condition of the bathroom, including the shower, tub, and wall damage.

Given the cost of travel for a tournament weekend and my loyalty to the Bonvoy program, I was expecting a clean, functioning room. I would appreciate a response addressing these issues, along with appropriate compensation — whether in the form of a refund, Bonvoy points, or a comparable gesture.

Thank you for your attention to this matter.

Sincerely,
Jessica

I stayed here for a lacrosse tournament, and I was very disappointed with the condition of the room. The bathroom looked poorly maintained, with peeling wallpaper, deteriorating caulking, visible staining in the corners, and what appeared to be mold or mildew around the tub and soap dish. The shower head had heavy mineral buildup and discoloration, and the tub itself had stains around the drain that made it feel unclean. I have never had to purchase shower shoes for a hotel bathroom.

While I understand that hotels experience wear and tear, basic cleanliness and maintenance should be a priority. The bathroom did not give the impression that it had been properly cared for before our stay. I hope management addresses these issues because they significantly affected our experience.

Nothing!

room and Bed ok