Ilunion Suites Madrid

Hotels
•
Ilunion Hotels
8.6 (8671 reviews)
Lopez de Hoyos, 143 , Madrid , es
+34 917 44 50 00

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Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Spacious rooms
Friendly staff
Good location
Cons:
Cleanliness issues
Noise from other rooms
Inadequate breakfast options

Categories

Cleanliness
8.24
Cleanliness was mentioned positively, but there were complaints about dirtiness.
Service
9.21
Positive feedback on the staff's friendliness, but some negative comments about breakfast handling.
Location
8.75
Location is generally good, though a bit far from the center.
Room Quality
8.7
Rooms were described as large and comfortable, though some had issues with noise.
Amenities
8.23
Amenities like breakfast had issues, but overall quality was acceptable.
Value for Money
8.69
Given the overall experience and pricing, value for money is rated positively.
Food and Beverage
8.24
Some complaints about breakfast quality and choices.
Overall Experience
8.71
The experience was overall positive, with some notable issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 22:50

Property Description

Luxurious Accommodations

The Ilunion Suites Madrid offers stylish rooms with modern amenities, including flat-screen TVs and spacious suites with separate living areas. The elegant wooden floors and air conditioning add a touch of luxury to your stay.

Accessibility and Inclusivity

This hotel goes above and beyond to cater to all guests, with accessible rooms available on request for those with reduced mobility, auditory, and visual impairments. The commitment to inclusivity ensures that every guest can enjoy a comfortable and welcoming stay.

Convenient Location and Dining Options

Located near transportation hubs, including the metro station and bus stop, the hotel provides easy access to the city center and popular attractions like the Santiago Bernabéu Stadium. Guests can also indulge in delicious meals at the stylish on-site restaurant, offering a variety of menu options and a special menu for those with dietary restrictions.

Book your stay at Ilunion Suites Madrid now and experience luxury, accessibility, and convenience all in one place.

Important information:

Please note that we are pet friendly. Pet fee of 35€ per pet and per night applies. Guestmust confirm that they will bring pets and call the Hotel first to verify availability and guarantee that the room has everything needed. Pets are only allowed in the pet-friendly room "Pet Friendly Double Room". Pets are not allowed in the other types of rooms. Once in the establishment, guests will receive the access regulations, which they must read and approve.”

The property reserves the right to pre-authorize the credit card used to make the reservation for the total amount of the reservation as a guarantee.

When booking more than 9 rooms, different payment and cancellation policies and additional supplements may apply.

Please note that guests must present the credit card used to make the reservation on arrival. If you are not the owner of the credit card used to make the reservation, please contact the property in advance.

The hotel features heating during the winter season and air conditioning during the summer season.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAD

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs EUR 23 per day.

Location

Guest Reviews

8.6
Based on 8671 reviews
Cleanliness: 8.24
Service: 9.21
Location: 8.75
Room Quality: 8.7
Amenities: 8.23
Value for Money: 8.69
Food and Beverage: 8.24
Overall Experience: 8.71
D
David • family_with_children • es
10
Muy bien
Pros:

Precio calidad y zona

Cons:

Sofá cama un poco curvado y no tenía pie de ducha

2026-07-25 • via Nuitee
Y
Youssef • family_with_children • kw
10
راحه ورقي
Pros:

مكان راقي بكل من فيه من موظفين وانصح به بشدده للعائلات كل شي جميل جدا جدا

Cons:

لا شي

2026-07-25 • via Nuitee
M
Maria • family_with_children • es
8
2026-07-25 • via Nuitee
B
BOUYAKHSASS.SAJID • solo_traveller • fr
10
2026-07-25 • via Nuitee
C
Cristian Mariel • solo_traveller • hn
10
Calidad
Pros:

Lo limpio

Cons:

El costo

2026-07-25 • via Nuitee
P
pedro alfonso • couple • es
10
2026-07-25 • via Nuitee
Y
Yigal • family_with_children • il
9
2026-07-24 • via Nuitee
M
Mercedes • solo_traveller • es
6
Pros:

Camas

Cons:

El baño no estaba del todo limpio y nos ubicaron en una planta donde había un grupo grande de niños refugiados que usaron los pasillos de la planta como si un patio de colegio fuese. No tengo nada en contra,de hecho me alegro de este acto solidario pero el hotel no estaba lleno, necesitábamos descansar y no pudimos hacerlo. Tuve que salir más de tres veces para solicitar silencio ante los gritos y risas en el pasillo.podían haber tenido en cuenta esto para ubicar a los clientes. Me queje en recepción y dijeron que si seguían así les llamarían para que no hiciesen ruido. Entiendo que tenían que habernos cambiado de habitación y aunque lo sugerí no nos ofrecieron la opción.
No es la primera vez que me alojo en este hotel y siempre he salido muy contenta, pero está vez me ha decepcionado bastante

2026-07-24 • via Nuitee
Z
Zuluaga Monsalve • extended_group • es
10
Cons:

La iluminación muy bajita lo que dificultad leer con facilidad

2026-07-24 • via Nuitee
G
gladys • solo_traveller • es
10
Pros:

La habitacion cómoda

Cons:

El checking lento, la página y presencial

2026-07-24 • via Nuitee
J
Julio • solo_traveller • hn
9
2026-07-24 • via Nuitee
A
Abdelhafid • family_with_children • pt
10
2026-07-24 • via Nuitee
Y
Yigal • family_with_children • il
9
2026-07-24 • via Nuitee
J
José David • extended_group • es
9
2026-07-23 • via Nuitee
M
Maria • family_with_children • nl
9
Top
Pros:

Mooi, netjes, schoon, vriendelijk personeel

2026-07-23 • via Nuitee
S
SONIA • couple • ch
9
Muy cómodo
Pros:

La ubicación

Cons:

En la habitación el lavabo del baño estaba cerca a la cama, y cuando enciendes la luz para ir al baño se ilumina todo y el que está descansando automáticamente se despierta, debería estar todo en un mismo lugar

2026-07-23 • via Nuitee
N
Nadia • solo_traveller • gb
9
Lovely hotel near metro
Pros:

Location was great for us as right near metro into city. We were trying to save money by not staying in centre and this was great and metro very easy to use once you have loaded up your travel card.

Room was much bigger than expected and super nice. Bed comfy and good night sleep and quiet.

Excellent clothes storage space as a whole room for just the wardrobe.

Great overall !

Cons:

It was all good!

2026-07-23 • via Nuitee
G
GIL CASTRO • solo_traveller • co
9
2026-07-23 • via Nuitee
F
Félix • family_with_children • es
10
Genial
Pros:

El personal muy amable y atento. Las habitaciones muy grandes y limpias. El hotel está al lado de una parada de metro

Cons:

Que la última noche no funcionaba bien el aire acondicionado

2026-07-22 • via Nuitee
J
José Eduardo • solo_traveller • es
8
2026-07-21 • via Nuitee