Parque Balneário Hotel Santos by Castelo Itaipava

Hotels
8.6 (5426 reviews)
Av. Ana Costa, 555 , Santos , BR
+55 800 799 9925

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Location
Service
Breakfast
General Comfort
Cons:
Cleanliness Issues
Elevator Problems
Need for Room Enhancements

Categories

Cleanliness
7.7
Some guests reported cleanliness issues, including hair in the toilet and general age-related odors.
Service
9
Numerous reviews highlighted the politeness and attentiveness of the staff.
Location
9.4
The location is frequently praised for its proximity to the beach and local attractions.
Room Quality
8.2
Rooms are generally comfortable, but some adjustments are noted as necessary.
Amenities
8.4
Amenities such as the pool and breakfast received positive comments; however, there were issues with the elevator and insufficient controls.
Value for Money
8.6
Guests feel they received adequate value considering the positive aspects, but some feel enhancements are needed.
Food and Beverage
8.7
The breakfast options receive high praise, though additional items in rooms were suggested.
Overall Experience
8.8
Overall, guests have had a good experience despite some highlighted issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 16:59

Property Description

Stylish Rooms and Prime Location
Experience luxury just steps away from Gonzaga Beach at Parque Balneário by Atlantica Hotels. The stylish rooms offer free internet access, flat-screen TVs, and room service around the clock.

Relaxation and Entertainment
Unwind by the outdoor swimming pool with stunning sea views or pamper yourself in the hydro-massage hot tub. For the little ones, there are games rooms and toys, while adults can enjoy the sauna and gym facilities.

Dining and Attractions
Indulge in Brazilian and international cuisine at Restaurant Old Harbour or savor light snacks with panoramic sea views at the pool-side bar. Explore nearby attractions like the Museu do Café museum and Monte Serrat, just a short drive away.

Book now for an unforgettable stay at Parque Balneário by Atlantica Hotels!

Important information:

Please note, all requests for extra beds and/or cribs have to be submitted to the property and will be under approval.

According to the Brazilian Federal law 8.069/1990, minors under 18 years of age cannot check into hotels unless they are accompanied by their parents or a designated adult. If the minor is accompanied by an adult other than his parents, it will be necessary to present a written authorization for the minor to check into the hotel. Such authorization must be notarized and signed by both parents. All minors under 18 years of age also need to present a valid ID with photo, to prove their identity and that of his/her parents. This must be presented even if a minor is accompanied by his/her parents.

Photo ID is required at check in.

Please note that pets will incur an additional charge of R$ 99 per stay.

Please note that a maximum of 1 pet is allowed per room.

Please note that the property can only accommodate pets with a maximum weight of 10 kg or less.

Please note that pets must be kept on a lead while in public areas of the property.

Please note that pets are not permitted in the coverage and inside the restaurant of the property.

All pets staying at this property must have up-to-date vaccinations, and a vaccinations card updated will be needed.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CGH

Location

Guest Reviews

8.6
Based on 5426 reviews
Cleanliness: 7.7
Service: 9
Location: 9.4
Room Quality: 8.2
Amenities: 8.4
Value for Money: 8.6
Food and Beverage: 8.7
Overall Experience: 8.8
A
Adilson • family_with_children • br
10
Pros:

Localização ótima. Muito confortável. Vista da cidade.

Cons:

Nada a declarar.

2026-10-31 • via Nuitee
L
Lania • extended_group • br
10
2026-10-31 • via Nuitee
A
Ananda • family_with_children • br
6
Pros:

Localização

Cons:

Café da manhã

2026-10-31 • via Nuitee
A
André Vitor de Sousa • couple • br
7
Boa, voltaria a ficar hospedado. Porém, espero correção dos itens aponatados.
Pros:

Ótimo.

Cons:

Havia um vazamento no teto do banheiro e a porta do banheiro não fechava direito.

2026-10-30 • via Nuitee
S
Samara • couple • br
9
Muito bom
Pros:

O isolamento acústico do quarto é muito bom! A ducha é maravilhosa e o quarto é grande e confortável. Fizeram o meu check in antecipado e isso me ajudou muito!

2026-10-30 • via Nuitee
I
Igor • couple • br
10
2026-10-30 • via Nuitee
D
DanieleBianchi • family_with_children • ch
9
2026-10-30 • via Nuitee
M
Matheus • family_with_children • br
10
Recomendo muito
Pros:

Tudo impecável, nota 10. Vale muito a pena

2026-10-29 • via Nuitee
R
Rodrigo • couple • br
8
Valeu a pena. Sendo uma noite só, como precisei, me atendeu.
Pros:

Café da manhã muito bom e em uma ótima localização. Tranquilo para chegar à praia em poucos passos. O quarto era grande, banheiro também. Tem TV, frigobar e nosso quarto tinha uma vista boa para o mar. Roupa de cama estava limpa, tinha edredom para a noite que estava gelada.

Cons:

O cheiro do quarto, mas acho que é algo até da maresia e umidade. Assim que abrimos a porta, veio aquele cheiro de quarto fechado há muito tempo. Abrimos e mantivemos a janela aberta (na abertura que era possível), para melhorar o cheiro.

2026-10-29 • via Nuitee
A
Adriana Del Moro • family_with_children • br
8
2026-10-29 • via Nuitee
M
Michael • couple • ie
8
2026-10-29 • via Nuitee
J
joyce • family_with_children • br
8
Bom
Pros:

Eu gostei da piscina , os funcionários sao perfeitos, ma beira da praia praticamente.

Cons:

Eu nao gostei da Internet, fiquei sem Internet a maioria do tempo , me mudaram de quarto e mesmo assim tava ruim , nao conectava .

2026-10-29 • via Nuitee
M
Mariana • family_with_children • br
8
2026-10-29 • via Nuitee
K
KOZClaudino • family_with_children • br
9
2026-10-28 • via Nuitee
C
Claudia • couple • br
10
Quarto amplo e limpo , cama confortável internet rápida funcionários simpáticos, area da piscina linda, café da manhã co
Pros:

A localização é maravilhosa !

2026-10-28 • via Nuitee
C
Carlos • family_with_children • br
8
2026-10-27 • via Nuitee
G
Glória • extended_group • br
8
Estadia tranquila
Pros:

A localização do hotel é o diferencial chave, o atendimento da equipe muito bom.

Cons:

Travesseiros muito finos, trava na abertura da janela não impede de criança passe pela mesma, falta espelho no quarto além dos espelhos no toalete, uma luminária geral do ambiente, além das luminárias de leitura e mesa.

2026-10-27 • via Nuitee
K
Kaue • solo_traveller • br
4
Decepcionante, pois fui a trabalho e precisava de wi-fi e ele não funcionava
Pros:

Localização

Cons:

Wi-fi não funcionava e aparência antiga.

Além disso, deixaram comida a recolher na porta por 2 dias. Cheguei na quinta-feira e fui embora na sexta-feira e a comida permaneceu no chão em frente à porta do quarto

2026-10-27 • via Nuitee
P
Prof. Carlos • family_with_children • br
8
Conforto muito bom.
Pros:

Conforto da cama e limpeza

Cons:

Qualidade da comida do roon service, ter que pagar na hora da entrega no ap. Valores dos ítens do apartamento.

2026-10-27 • via Nuitee
F
ferreira • solo_traveller • br
10
Bom hotel, mas a piscina na cobertura é excepcional, com bar e hidromassagem
Pros:

Ótima localização

2026-10-27 • via Nuitee