Parque Balneário Hotel Santos by Castelo Itaipava

Hotels
8.6 (5426 reviews)
Av. Ana Costa, 555 , Santos , br

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Location
Service
Breakfast
General Comfort
Cons:
Cleanliness Issues
Elevator Problems
Need for Room Enhancements

Categories

Cleanliness
7.7
Some guests reported cleanliness issues, including hair in the toilet and general age-related odors.
Service
9
Numerous reviews highlighted the politeness and attentiveness of the staff.
Location
9.4
The location is frequently praised for its proximity to the beach and local attractions.
Room Quality
8.2
Rooms are generally comfortable, but some adjustments are noted as necessary.
Amenities
8.4
Amenities such as the pool and breakfast received positive comments; however, there were issues with the elevator and insufficient controls.
Value for Money
8.6
Guests feel they received adequate value considering the positive aspects, but some feel enhancements are needed.
Food and Beverage
8.7
The breakfast options receive high praise, though additional items in rooms were suggested.
Overall Experience
8.8
Overall, guests have had a good experience despite some highlighted issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 16:59

Property Description

Stylish Rooms and Prime Location
Experience luxury just steps away from Gonzaga Beach at Parque Balneário by Atlantica Hotels. The stylish rooms offer free internet access, flat-screen TVs, and room service around the clock.

Relaxation and Entertainment
Unwind by the outdoor swimming pool with stunning sea views or pamper yourself in the hydro-massage hot tub. For the little ones, there are games rooms and toys, while adults can enjoy the sauna and gym facilities.

Dining and Attractions
Indulge in Brazilian and international cuisine at Restaurant Old Harbour or savor light snacks with panoramic sea views at the pool-side bar. Explore nearby attractions like the Museu do Café museum and Monte Serrat, just a short drive away.

Book now for an unforgettable stay at Parque Balneário by Atlantica Hotels!

Important information:

Please note, all requests for extra beds and/or cribs have to be submitted to the property and will be under approval.

According to the Brazilian Federal law 8.069/1990, minors under 18 years of age cannot check into hotels unless they are accompanied by their parents or a designated adult. If the minor is accompanied by an adult other than his parents, it will be necessary to present a written authorization for the minor to check into the hotel. Such authorization must be notarized and signed by both parents. All minors under 18 years of age also need to present a valid ID with photo, to prove their identity and that of his/her parents. This must be presented even if a minor is accompanied by his/her parents.

Photo ID is required at check in.

Please note that pets will incur an additional charge of R$ 99 per stay.

Please note that a maximum of 1 pet is allowed per room.

Please note that the property can only accommodate pets with a maximum weight of 10 kg or less.

Please note that pets must be kept on a lead while in public areas of the property.

Please note that pets are not permitted in the coverage and inside the restaurant of the property.

All pets staying at this property must have up-to-date vaccinations, and a vaccinations card updated will be needed.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CGH

Location

Guest Reviews

8.6
Based on 5426 reviews
Cleanliness: 7.7
Service: 9
Location: 9.4
Room Quality: 8.2
Amenities: 8.4
Value for Money: 8.6
Food and Beverage: 8.7
Overall Experience: 8.8
V
Vanessa solo_traveller br
9
2026-08-29 via Nuitee
L
Leopoldo solo_traveller br
10
2026-08-29 via Nuitee
M
Manuela solo_traveller ch
8
Pros:

tolle Lage neben Strandpromenade und einem Shoppingcentre, ebenso ist eine Restaurant-Strasse in Gehdistanz (auch abends gut zu Fuss erreichbar)

Cons:

Nachts kann es sehr laut werden weil Fenster nicht dicht / Bettdecke musste extra bestellt werden und dann kam nur ein Laken - eine richtiges und angezogenes Duvet wäre besser resp. hygienischer als ein Deckenüberwurf, den schon viele vorher benutzt haben / Dusche gab es nur von der Decke und keinen Handstrahl (in Südamerika leider oft so)

2026-08-28 via Nuitee
N
Nancy Chen couple br
9
2026-08-28 via Nuitee
E
Everton solo_traveller br
10
2026-08-28 via Nuitee
M
Mirian couple br
9
Perfeito!!!
Pros:

Atendimento maravilhoso e acolhedor, funcionários muito bem preparados educados e cordiais, quarto confortável e limpo, chuveiro maravilhoso, ótima localização, ganhei até um mimo no dia do meu aniversário 🥰

Sem dúvida voltarei mais vezes e indico de olhos fechados a todos 🥂

2026-08-26 via Nuitee
H
hebe couple br
10
2026-08-26 via Nuitee
R
Rinaldo solo_traveller br
10
2026-08-26 via Nuitee
H
hebe couple br
10
Pros:

Tive uma excelente estadia e uma grata surpresa no dia do meu aniversário: ao chegar do jantar tinha um delicioso bolo me esperando, com uma carta me parabenizando! Agradeço muito a toda a equipe!

2026-08-26 via Nuitee
M
Mauricio couple br
9
2026-08-26 via Nuitee
N
Neuma solo_traveller br
7
Pros:

Localização, funcionários, limpeza, cafe da recepção

Cons:

Toalhas muito velhas, reposição de alimentos no café da manhã, muito demorada

2026-08-25 via Nuitee
M
Maria Fernanda family_with_children br
10
Valeu a pena
Pros:

A localização é perfeita, dá pra fazer muita coisa a pé. As instalações estão conservadas, o hotel sempre muito limpo, e a equipe muito atenciosa.

Cons:

A cama era macia demais (e eu prefiro colchão mais firme, mas é uma opção pessoal) e senti falta de ter lençol para se cobrir, tivemos que pedir um extra, porque só tinha lençol cobrindo o colchão.

2026-08-25 via Nuitee
F
Fernanda solo_traveller br
9
2026-08-25 via Nuitee
E
Eliana Toshiko solo_traveller br
9
2026-08-25 via Nuitee
J
Jean solo_traveller br
10
Pros:

Estrutura

Cons:

Wifi

2026-08-25 via Nuitee
S
Sueli couple br
9
uma boa noite de sono e uma vista espetacular da praia tanto do quarto como do restaurante
Pros:

localização excelente e bom café da manha.

2026-08-24 via Nuitee
A
Arlete solo_traveller br
5
Pros:

Localização ótima, funcionários educados.

Cons:

Não tinha lençóis no quarto, mofo na parede do armário que acondiciona os edredons e travesseiros, estes ficam em contato com a parede , perfume forte nas almofadas, pra quem tem alergia é horrível. Corredores do hotel mal cuidado, portas de serviço toda ralada, feio de ver e transmite desleixo.

2026-08-24 via Nuitee
Z
ZM1958 couple br
8
Opção muito boa na Praia do Gonzaga em Santos!
Pros:

A localização é ótima, na quadra do mar na a praia do Gonzaga!
O apartamento é amplo e bem mobilizado.
O café da manhã é excelente!

Cons:

O colchão da cama de casal é mole demais!
Fiquei c/ dor nas costas.

2026-08-24 via Nuitee
S
suely solo_traveller br
10
Pros:

Gosto de tudo por lá cama confortável, chuveiro ótimo, limpeza impecável

2026-08-24 via Nuitee
R
Ricardo solo_traveller br
10
espetacular
Pros:

Cordialidade dos funcionários!!!! nota 1000

Cons:

nada a declarar

2026-08-24 via Nuitee