Parque Balneário Hotel Santos by Castelo Itaipava

Hotels
8.6 (5164 reviews)
Av. Ana Costa, 555 , Santos , br

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Children allowed
Pets allowed

Facilities

Clubhouse
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Location
Service
Breakfast
General Comfort
Cons:
Cleanliness Issues
Elevator Problems
Need for Room Enhancements

Categories

Cleanliness
7.7
Some guests reported cleanliness issues, including hair in the toilet and general age-related odors.
Service
9
Numerous reviews highlighted the politeness and attentiveness of the staff.
Location
9.4
The location is frequently praised for its proximity to the beach and local attractions.
Room Quality
8.2
Rooms are generally comfortable, but some adjustments are noted as necessary.
Amenities
8.4
Amenities such as the pool and breakfast received positive comments; however, there were issues with the elevator and insufficient controls.
Value for Money
8.6
Guests feel they received adequate value considering the positive aspects, but some feel enhancements are needed.
Food and Beverage
8.7
The breakfast options receive high praise, though additional items in rooms were suggested.
Overall Experience
8.8
Overall, guests have had a good experience despite some highlighted issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 16:59

Property Description

Stylish Rooms and Prime Location
Experience luxury just steps away from Gonzaga Beach at Parque Balneário by Atlantica Hotels. The stylish rooms offer free internet access, flat-screen TVs, and room service around the clock.

Relaxation and Entertainment
Unwind by the outdoor swimming pool with stunning sea views or pamper yourself in the hydro-massage hot tub. For the little ones, there are games rooms and toys, while adults can enjoy the sauna and gym facilities.

Dining and Attractions
Indulge in Brazilian and international cuisine at Restaurant Old Harbour or savor light snacks with panoramic sea views at the pool-side bar. Explore nearby attractions like the Museu do Café museum and Monte Serrat, just a short drive away.

Book now for an unforgettable stay at Parque Balneário by Atlantica Hotels!

Important information:

Please note, all requests for extra beds and/or cribs have to be submitted to the property and will be under approval.

According to the Brazilian Federal law 8.069/1990, minors under 18 years of age cannot check into hotels unless they are accompanied by their parents or a designated adult. If the minor is accompanied by an adult other than his parents, it will be necessary to present a written authorization for the minor to check into the hotel. Such authorization must be notarized and signed by both parents. All minors under 18 years of age also need to present a valid ID with photo, to prove their identity and that of his/her parents. This must be presented even if a minor is accompanied by his/her parents.

Photo ID is required at check in.

Please note that pets will incur an additional charge of R$ 99 per stay.

Please note that a maximum of 1 pet is allowed per room.

Please note that the property can only accommodate pets with a maximum weight of 10 kg or less.

Please note that pets must be kept on a lead while in public areas of the property.

Please note that pets are not permitted in the coverage and inside the restaurant of the property.

All pets staying at this property must have up-to-date vaccinations, and a vaccinations card updated will be needed.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CGH

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 6 years old stay for free when using an existing bed.
    Children up to and including 12 years old stay for free when using an available extra bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs BRL 35 per day.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.6
Based on 5164 reviews
Cleanliness: 7.7
Service: 9
Location: 9.4
Room Quality: 8.2
Amenities: 8.4
Value for Money: 8.6
Food and Beverage: 8.7
Overall Experience: 8.8
A
Arani • solo_traveller • br
6
Pros:

Localização

Cons:

Funcionário da recepção

2026-05-23 • via Nuitee
D
Darlene • solo_traveller • br
9
2026-05-23 • via Nuitee
M
Marília • solo_traveller • br
10
Pros:

De todo atendimento, da vista e o café da manhã maravilhoso.

2026-05-22 • via Nuitee
M
Marga • solo_traveller • br
10
2026-05-22 • via Nuitee
J
Jucielma • solo_traveller • br
10
2026-05-22 • via Nuitee
C
clovis • family_with_children • br
7
Normal nada demais pelo preço deveria ser algo mais fino.
Pros:

Simples, hotel com
Móveis antigos .

Cons:

Móveis e o quarto muito simples .

2026-05-21 • via Nuitee
C
cesar • couple • ar
8
Recomendable
Pros:

Ubicación cama ancha TV grande

Cons:

Quizás 135 dólares la noche en mayo es mucho

2026-05-21 • via Nuitee
D
David • couple • fr
1
2026-05-21 • via Nuitee
M
Maria Gabriella • couple • br
8
Pros:

A localização é excelente e o atendimento da equipe é gentil e acolhedor. O café da manhã é super completo.

Cons:

Apesar de limpo, o cheiro de local fechado(umidade) nos corredores e no apartamento é intenso o suficiente para provocar rinite.

2026-05-20 • via Nuitee
L
Luiz Alberto • couple • br
7
Satisfatoria
Pros:

Localizacao , funcionarios eficientes e prestativos

Cons:

Manutencao está deixando a desejar : janelas com falha na vedacao , não tem anti ruído !

2026-05-20 • via Nuitee
C
Carsten Gerhard • solo_traveller • de
8
3 Tage Strandurlaub vor Kreuzfahrtbeginn
Pros:

Übernachtung mit reichhaltigem Frühstück. Lage in unmittelbarer Strandnähe und zur Innenstadt. Im Hotel alles sauber, sehr schönes Zimmer in der 10. Etage mit tollem Ausblick. Internet sehr gut. Toller Pool auf dem Dach.

Cons:

Es gab keinen vernünftigen Platz für Raucher.

2026-05-20 • via Nuitee
G
Gomes • family_with_children • br
6
Pros:

Localização

Cons:

Ordor de mofo no quarto... Quem tiver alergia.. não eh bom.

2026-05-20 • via Nuitee
V
Victor • extended_group • br
5
Razoável.
Pros:

Única coisa boa é localização, piscina, shopping e café da manhã.

Cons:

Começa pelos manobristas, péssimos parece que tão fazendo favor, ignorantes e mal educados, nem olha na nossa cara direito. funcionários só os da recepção são atenciosos e educados, o resto só por Deus, no café da manhã você tem que ir atrás se quiser uma tapioca, panquecas ou outra coisa, por que eles não vem na mesa que é o comum perguntar não, em outros hotéis sempre vinham perguntar etc aqui não, tem que ir atrás. Estrutura péssima, quarto péssimo rachados, mofados paredes sujas tudo bem antigo na parte dos quartos, desagradável não vale o preço que é pago, não recomendo nem voltarei.

2026-05-20 • via Nuitee
B
Balduíno • solo_traveller • br
8
Boa estadia.
Pros:

Boa localização.
Bom atendimento.
Bom café da manhã.

Cons:

Preparo do quarto.
Não estava com lençol e edredom.
Preço da estadia.

2026-05-18 • via Nuitee
N
Nelson • family_with_children • br
10
2026-05-18 • via Nuitee
E
Evelyn • solo_traveller • br
10
2026-05-18 • via Nuitee
C
Carlos Eduardo • couple • br
7
O hotel caiu muito e a diária estava muito cara para o que o hotel ofereceu.
Pros:

Vista.

2026-05-18 • via Nuitee
V
Vinicius • extended_group • br
10
Experiência incrível 🙏
Pros:

Tudo , nunca tinha vivido uma experiência dessa na vida

2026-05-18 • via Nuitee
V
Venina Isabel • couple • br
10
2026-05-18 • via Nuitee
D
Domingo • couple • ar
9
Pros:

Muy buena ubicación. Desayuno muy bueno

2026-05-17 • via Nuitee