Parque Balneário Hotel Santos by Castelo Itaipava

Hotels
8.6 (5275 reviews)
Av. Ana Costa, 555 , Santos , br

Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Location
Service
Breakfast
General Comfort
Cons:
Cleanliness Issues
Elevator Problems
Need for Room Enhancements

Categories

Cleanliness
7.7
Some guests reported cleanliness issues, including hair in the toilet and general age-related odors.
Service
9
Numerous reviews highlighted the politeness and attentiveness of the staff.
Location
9.4
The location is frequently praised for its proximity to the beach and local attractions.
Room Quality
8.2
Rooms are generally comfortable, but some adjustments are noted as necessary.
Amenities
8.4
Amenities such as the pool and breakfast received positive comments; however, there were issues with the elevator and insufficient controls.
Value for Money
8.6
Guests feel they received adequate value considering the positive aspects, but some feel enhancements are needed.
Food and Beverage
8.7
The breakfast options receive high praise, though additional items in rooms were suggested.
Overall Experience
8.8
Overall, guests have had a good experience despite some highlighted issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 16:59

Property Description

Stylish Rooms and Prime Location
Experience luxury just steps away from Gonzaga Beach at Parque Balneário by Atlantica Hotels. The stylish rooms offer free internet access, flat-screen TVs, and room service around the clock.

Relaxation and Entertainment
Unwind by the outdoor swimming pool with stunning sea views or pamper yourself in the hydro-massage hot tub. For the little ones, there are games rooms and toys, while adults can enjoy the sauna and gym facilities.

Dining and Attractions
Indulge in Brazilian and international cuisine at Restaurant Old Harbour or savor light snacks with panoramic sea views at the pool-side bar. Explore nearby attractions like the Museu do Café museum and Monte Serrat, just a short drive away.

Book now for an unforgettable stay at Parque Balneário by Atlantica Hotels!

Important information:

Please note, all requests for extra beds and/or cribs have to be submitted to the property and will be under approval.

According to the Brazilian Federal law 8.069/1990, minors under 18 years of age cannot check into hotels unless they are accompanied by their parents or a designated adult. If the minor is accompanied by an adult other than his parents, it will be necessary to present a written authorization for the minor to check into the hotel. Such authorization must be notarized and signed by both parents. All minors under 18 years of age also need to present a valid ID with photo, to prove their identity and that of his/her parents. This must be presented even if a minor is accompanied by his/her parents.

Photo ID is required at check in.

Please note that pets will incur an additional charge of R$ 99 per stay.

Please note that a maximum of 1 pet is allowed per room.

Please note that the property can only accommodate pets with a maximum weight of 10 kg or less.

Please note that pets must be kept on a lead while in public areas of the property.

Please note that pets are not permitted in the coverage and inside the restaurant of the property.

All pets staying at this property must have up-to-date vaccinations, and a vaccinations card updated will be needed.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CGH

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 6 years old stay for free when using an existing bed.
    Children up to and including 12 years old stay for free when using an available extra bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs BRL 35 per day.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.6
Based on 5275 reviews
Cleanliness: 7.7
Service: 9
Location: 9.4
Room Quality: 8.2
Amenities: 8.4
Value for Money: 8.6
Food and Beverage: 8.7
Overall Experience: 8.8
C
CIBELE solo_traveller br
10
Excelente.
Pros:

Gostamos do café da manhã, da gentileza dos funcionários, da limpeza do quarto e da localização. É um ótimo custo/ benefício.

2026-07-18 via Nuitee
S
Souza solo_traveller br
9
Pros:

Muito confortável e bom café da manhã.

Cons:

A vista do mar do quarto que fiquei não é de frente pro mar.

2026-07-18 via Nuitee
E
Eduardo solo_traveller br
9
Pros:

Chuveiro
Localização
Café da manhã
Quarto espaçoso

Cons:

Vallet MUITO caro:$40 por dia!!!!

2026-07-18 via Nuitee
P
Paulino solo_traveller br
10
2026-07-18 via Nuitee
M
Mayara family_with_children br
10
A recreação é a melhor que já vi, tanto em tempo quanto em qualidade, meu filho só quer ir nesse hotel agora
Pros:

Camas confortáveis, a limpeza, reposição de toalhas e produtos para o banho são ótimas

Cons:

Poderia melhorar a qualidade dos travesseiros, muito baixos

2026-07-18 via Nuitee
F
Fabricio couple br
8
2026-07-18 via Nuitee
R
ROBERTO couple br
9
2026-07-17 via Nuitee
M
Mercedes solo_traveller br
7
O Hotel não atendeu às minhas expectativas!!
Pros:

Da localização e da limpeza.

Cons:

Das restrições quanto ao uso da piscina, da falta de armário com porta no quarto e do relacionamento de alguns funcionários.

2026-07-16 via Nuitee
R
Renata solo_traveller br
9
Experiência muito boa
Pros:

Gostei de praticamente tudo hotel maravilhoso café da manhã excelente funcionários do café sempre atentos e muito simpáticos área da piscina vista excelente piscina gostosa água climatizada amei a experiência ainda ganhei um mini bolo de mimo no dia do meu aniversário gostei muito do hotel nota dez parabéns

Cons:

Só do chuveiro a água quente nao saiu do jeito esperado e também a Internet é ruim nao consegui assistir ao jogo da copa Internet ficava oscilando aconselho trocar colocar uma Internet mais potente pra o hotel ficar top

2026-07-16 via Nuitee
M
Mauricio solo_traveller br
9
Pros:

Localização

2026-07-16 via Nuitee
A
Alexandre family_with_children br
10
Pros:

Excelente quarto, vista incrível do mar, ótima localização. Equipe nos atendeu muito bem quando pedimos mais travesseiros. O café da manhã também é bem completo.

Cons:

O ar-condicionado tem apenas opção frio. Apesar de ser uma cidade que a maior parte do ano está quente, pegamos uma semana bem fria. Seria bom se tivéssemos ar-quente tbm para regular a temperatura.

2026-07-16 via Nuitee
J
Jucilane solo_traveller br
7
2026-07-15 via Nuitee
B
Batista Silva solo_traveller br
10
Lugar maravilhoso
Pros:

A vista é sensacional! Funcionários super atenciosos!
Café da manhã perfeito!

Cons:

Gostei de tudo

2026-07-15 via Nuitee
M
Mamone solo_traveller br
10
Pros:

Tudo

2026-07-15 via Nuitee
S
Soares couple br
10
Excelente
Pros:

Todos os funcionários foram bem gentins e solistas.
Café da manhã muito bom
Quartos, aréas comuns e limpeza impecável
Localização privilegiada

2026-07-15 via Nuitee
I
Ira solo_traveller br
10
2026-07-14 via Nuitee
S
Sinezio solo_traveller br
10
2026-07-14 via Nuitee
A
Altair Cristina solo_traveller br
9
Pros:

Localização, café da manhã muito bom

2026-07-14 via Nuitee
S
Simone couple br
9
Opção confortável e muito agradável para se hospedar em Santos.
Pros:

Gostei do quarto, muito confortável, bons travesseiros, banheiro espaçoso, tudo muito limpo.

Cons:

Em relação ao café da manhã, senti falta de itens sem lactose... como sou intolerante, não tinha opções de proteínas sem lactose. No restante, a opção de alimentos estava muito boa.
Outro ponto foi a demora dos elevadores... são apenas 2 elevadores de passageiros, e nos horários de pico para café da manhã e check-out, a espera é muito longa.

2026-07-13 via Nuitee
D
Daisy solo_traveller br
10
Localização fantástica
Pros:

A localização é fantástica, os funcionários são atenciosos, o quarto estava limpo e confortável.

Cons:

Precisa de alguns ajustes, inclusive no aquecimento da piscina.

2026-07-13 via Nuitee