Crowne Plaza - Belfast by IHG

Hotels
Crowne Plaza Hotels & Resorts
8.6 (4689 reviews)
117 Milltown Road , Belfast , gb

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Exceptional service
Family-friendly environment
Cons:
Pool maintenance issues
Soft mattress in one room

Categories

Cleanliness
8.04
Mixed reviews on maintenance; pool disappointed due to cold water and cleanliness issues.
Service
9.51
Exceptional service from staff, particularly Jobin, Melissa, and Samantha; warm and accommodating.
Location
8.55
Peaceful area surrounding the hotel, ideal for relaxation.
Room Quality
8.5
Rooms were clean, comfortable, well-furnished, and suited for families.
Amenities
8.53
Hotel facilities were well-maintained but some amenities were lacking in options.
Value for Money
8.49
Good value considering quality and service provided.
Food and Beverage
8.54
Breakfast was tasty with a variety of options; restaurant service was excellent.
Overall Experience
8.61
Overall a great family experience with high marks for service and comfort.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 00:00

Property Description

Luxurious Accommodations
Crowne Plaza - Belfast offers 4-star accommodations in the serene surroundings of Lagan Valley Regional Park. Each room is equipped with air-conditioning, a flat-screen TV, and free Wi-Fi, ensuring a comfortable stay. The plush beds and premium bedding guarantee a restful night's sleep.

Exceptional Dining and Leisure Facilities
Indulge in a full Irish breakfast at the on-site restaurant, Riverbar Lounge & Bistro, which also offers family-friendly dining options throughout the day. Guests can unwind and stay active at the hotel's health club, featuring a gym, 20-meter swimming pool, sauna, and steam room. Additionally, there are 21 meeting rooms and a 900-seater ballroom for special events.

Ideal Location for Leisure and Business
Located just a short drive from Belfast's city centre, Crowne Plaza Belfast provides easy access to popular landmarks like Titanic Belfast. With a children's playroom and proximity to parks and cycle paths, it's perfect for both family getaways and business trips. Book your stay now at Crowne Plaza - Belfast and experience luxury and convenience at its best.

Important information:

Please note that the credit card used to make the reservation must be presented on arrival. If this is not possible then an alternative card must be presented for payment.

Guests booking an advance purchase rate will receive a secure link from Prommt Pay via text or email to make payment and complete the booking.

Guests are required to show a photo identification and credit card upon check-in.

Please note the hotel restaurant may have limited opening hours in – contact hotel for further details.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BHD

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.6
Based on 4689 reviews
Cleanliness: 8.04
Service: 9.51
Location: 8.55
Room Quality: 8.5
Amenities: 8.53
Value for Money: 8.49
Food and Beverage: 8.54
Overall Experience: 8.61
M
Mayomi family_with_children gb
10
Pros:

Clean and the staff were very friendly

2026-08-15 via Nuitee
A
Aisha family_with_children ng
6
I enjoyed my stay.
Pros:

It was comfortable and family friendly

Cons:

Food time

2026-08-15 via Nuitee
L
Lucy family_with_children gb
10
2026-08-15 via Nuitee
D
Dana solo_traveller gb
9
Very good hotel.
Pros:

Great, spacious family room. Very clean and modern. Friendly staff.

Cons:

The fire alarm went off in the very early hours of the morning (more than once.) A written apology was left outside room doors, but I felt a little more could have been offered by way of apology/compensation. Other than this, the hotel was great and we would return.

2026-08-15 via Nuitee
G
Guerriero Viaggiatore solo_traveller it
8
Ottima struttura, colazione eccellente, ristorante migliorabile
Pros:

Il Crowne Plaza è una bella struttura moderna, dotata di un ampio e comodo parcheggio. La posizione è piuttosto lontana dal centro, quindi per spostarsi è praticamente necessario utilizzare l’auto oppure un taxi.

La nostra camera era molto ampia, ben insonorizzata e con un letto particolarmente comodo. Unico neo il condizionatore, decisamente rumoroso. Inoltre, alle 14:30 la camera non era ancora stata rifatta, cosa che ci ha un po’ sorpreso per un hotel di questo livello.

Una nota decisamente positiva va alla colazione, ricca, completa e ben organizzata a buffet: senza dubbio la migliore che abbiamo trovato durante tutto il nostro viaggio. Personale sempre gentile e disponibile.

Meno convincente, invece, il ristorante. Più che un vero ristorante, l’ambiente ricorda un bar-ristorante con molti divani, piuttosto informale e, durante la nostra cena, anche abbastanza rumoroso per la presenza di bambini. Peccato, perché in una struttura di questo livello un po’ più di eleganza e atmosfera non guasterebbero.

Anche la cucina, pur essendo discreta, non ci è sembrata particolarmente raffinata né all’altezza del resto dell’hotel.

Nel complesso, comunque, un buon soggiorno, soprattutto per la qualità della camera, la comodità del parcheggio, la gentilezza del personale e l’eccellente colazione.

2026-08-14 via Nuitee
J
Jurgita couple gb
10
Would come back.
Pros:

Location is great. Easy to find. Very friendly staff. Breakfast tasty and big choice of foods.
The cherry on a cake was swimming pool and sauna. Really enjoyed it.

Cons:

N/A

2026-08-14 via Nuitee
A
AnnieW solo_traveller au
10
Great stay!
Pros:

The accommodation was great quality as expected, and the staff were super friendly.
The rooms were nice and spacious with hot chocolate sachets provided in addition to the tea and coffee ones.
All spotlessly clean.

The hotel's restaurant and bistro were excellent.

2026-08-14 via Nuitee
B
Brinkworth family_with_children gb
10
2026-08-14 via Nuitee
E
Evans solo_traveller gb
8
Lovely butt
Pros:

The hotel as you walk in greeted you with the sent of Jasmin.
Immaculately presented.
Staff are warm and friendly.
The room was very clean, who ever cleans it should get a pay rise / bonus.

Cons:

Only one of the three restaurants was open. The signature titanic old fashioned was not on, as they didn't have the signature titanic whiskey. On top it was too sweet and too orangy, like a poor man's cocktail.

2026-08-14 via Nuitee
I
Ian couple gb
7
2026-08-13 via Nuitee
E
Evan couple gb
8
2026-08-12 via Nuitee
L
Lorna couple ie
6
Was ok but wouldn’t go back
Pros:

Very clean

Cons:

Staff were not very friendly. Food very poor. Having to book the pool is ridiculous

2026-08-12 via Nuitee
B
Brian solo_traveller ie
8
Couple
Pros:

Staff and food excellent

Cons:

Outside of city

2026-08-11 via Nuitee
D
David solo_traveller ie
8
2026-08-11 via Nuitee
D
Deirdre solo_traveller gb
9
Pros:

Pleasant and friendly staff, good facilities

2026-08-11 via Nuitee
C
Christopher couple au
9
2026-08-10 via Nuitee
B
Binny family_with_children gb
10
Perfect
Pros:

Excellent.. very clean

Cons:

All good

2026-08-10 via Nuitee
A
Aileen solo_traveller ie
9
2026-08-10 via Nuitee
M
MARIE solo_traveller gb
8
2026-08-10 via Nuitee
A
Aoife solo_traveller ie
10
Pros:

The smell when you walk into reception stood out, it as beautiful

Cons:

I found the food/drinks very expensive

2026-08-09 via Nuitee