Intelier Palacio San Martin

Hotels
•
Grupo Intur
8.9 (4300 reviews)
Plaza San Martín, 5 , Madrid , ES

Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean rooms
Cons:
Bathroom odor issue
Rooms too small
Breakfast variety could improve

Categories

Cleanliness
8.3
There were significant concerns regarding bathroom odor, indicating a poor cleanliness perception.
Service
9.5
Many reviews highlight the staff as professional and attentive, suggesting very high service quality.
Location
9.3
Numerous mentions of excellent location, close to tourist attractions and convenient.
Room Quality
8.8
Rooms are described as clean and comfortable, though some mention small size.
Amenities
8.5
Positive remarks about amenities like breakfast, but some noted a lack of a shower by the sauna.
Value for Money
8.7
Overall value perception is good, but some reviews suggest pricing may not reflect room quality.
Food and Beverage
8.9
Breakfast was generally appreciated, though it faced some criticism regarding variety.
Overall Experience
9.2
Overall satisfaction noted with some minor issues, aligning with the target rating.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 23:03

Property Description

Luxurious Accommodation
Experience classic elegance in our air-conditioned rooms at Intur Palacio San Martín, each equipped with modern amenities and free Wi-Fi.

Exquisite Dining Options
Indulge in creative international cuisine at our restaurant, or enjoy a snack and drink at the stylish bar on-site.

Impressive Facilities
Relish in the grand marble lobby, stay active at the gym, and stay connected at the internet corner. Plus, don't miss the convenience of the original lift.

Immerse yourself in luxury steps away from Madrid's iconic landmarks. Book your stay at Palacio San Martín now for an unforgettable experience.

Important information:

When booking more than 9 rooms, different policies and additional supplements may apply.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAD

Location

Property Accessibility

Total Disability Score: 15.71
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type: Electric
  • Entrance Door Width: 180
  • Entrance Leveled: Yes
  • Distance From The Elevator To The Accessible Room: 15
  • Room Max Guests Number: 2
  • Pet Friendly: Yes_impaired
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

8.9
Based on 4300 reviews
Cleanliness: 8.3
Service: 9.5
Location: 9.3
Room Quality: 8.8
Amenities: 8.5
Value for Money: 8.7
Food and Beverage: 8.9
Overall Experience: 9.2
A
ALVARO RODRIGUEZ MARQUEZ • couple • co
10
2026-11-07 • via Nuitee
H
Haim • solo_traveller • il
10
2026-11-07 • via Nuitee
F
FABRICIO • couple • br
9
Pros:

Localização perfeita, permite ir a pé a vários locais turísticos. Fica perto da Gran Via e Puerta do Sol. Funcionários atenciosos. Café da manhã muito bom. Na frente do hotel ainda há uma praça (San Martin) com mesas onde é possível aproveitar os serviços de bebidas e comidas do restaurante do hotel enquanto se observa o movimento da rua.

2026-11-07 • via Nuitee
A
Ana_Lui_Traveller • solo_traveller • es
7
Great location and a comfy stay in the city centre
Pros:

I booked this hotel to be close to a meeting I was attending. It was simple and just fitted my budget. Location was really central and I have an excellent dinner just around the corner at an Argentinian steak house.

Cons:

Tiny bit outdated

2026-11-07 • via Nuitee
C
Caroline • family_with_children • de
8
Pros:

Wir waren rundum mit unserem Aufenthalt zufrieden. Das Personal ist wirklich ausnehmen freundlich und es ist sehr sauber und die Lage ist spektakulär. die Betten waren sehr bequem.

Cons:

Die Zimmer sind etwas rudimentär ausgestattet. Ein Bild an der Wand oder ein kleiner Teppich irgendwo wären nett. Unser Zimmer war ein bisschen laut, direkt am Eingang/ der Rezeption über dem Innenhof. Aber es hat uns nicht so gestört.

2026-11-06 • via Nuitee
A
ALEJANDRO • couple • mx
9
2026-11-06 • via Nuitee
A
Arja • couple • fi
9
Erittäin hyvä hotelli keskeisellä paikalla.
Pros:

Viehättävä hotelli erinomaisella sijainnilla. Asiakaspalvelu oli hyvää koko vierailumme ajan. Huoneemme oli tilava ja puhdas. Sängyssä oli hyvä patja ja tyyny. Aamiainen oli monipuolinen ja ruokailutila viihtyisä.

2026-11-05 • via Nuitee
S
SIMONA • solo_traveller • it
9
Ottimo hotel
Pros:

L'hotel è in posizione centrale, perfetta per girare tutto il centro di Madrid e anche vicina alla stazione della metro. Colazione buona e varia, camera pulita e comoda con tutto il necesario

2026-11-05 • via Nuitee
F
FERNANDO • couple • br
7
Boa localização, conforto quartos deixa a desejar
Pros:

Localização

Cons:

Quartos antigos
Ar-condicionado com funcionamento irregular

2026-11-05 • via Nuitee
C
Carlos • couple • ch
5
De nuevo en mi Madrid
Pros:

El personal y la ubicación , tb el edificio clásico

Cons:

Precio excesivo.
Habitación pequeña.
puerta del armario /ropero no se puede abrir completamente , ya que la puerta choca contra el ángulo de la puerta principal ( Habitación 408 )

2026-11-05 • via Nuitee
S
Steven • couple • be
10
2026-11-05 • via Nuitee
A
Andrés Augusto • family_with_children • co
10
Great!!!
Pros:

Fantastic location, wonderful breakfast, very nice and helpful staff, very quiet.

Cons:

The bathroom wasn’t well cleaned before our arrival.

2026-11-05 • via Nuitee
G
Gerardo • couple • mx
10
Pros:

Great place to stay.
Great check-in people, very kind.

2026-11-04 • via Nuitee
S
Stephan Olaf • couple • de
9
2026-11-03 • via Nuitee
L
ludvik • couple • cz
7
Pros:

+ Skvělá snídaně, přátelský personál

Cons:

- Pokoj měl okno do vnitrobloku, který byl zastřešený, takže tam nebyl čerstvý vzduch, hlasitá klimatizace

2026-11-03 • via Nuitee
E
EKREM • couple • tr
9
şehrin tam merkezinde, tarihi ve kültürel mekanlara ve alış veriş merkezlerine çok yakın.
Pros:

kahvaltı çok güzeldi,ancak zeytin ülkesinde kahvaltıda hiç zeytin olmaması büyük eksiklikti...
en azından 2-3 çeşit zeytin dahil edilebilirdi.
zeytin yağı vardı, zeytinin kendisi yoktu maalesef!

Cons:

odalar biraz daha geniş olabilirdi...

2026-11-03 • via Nuitee
D
David • solo_traveller • us
8
Pros:

Charming renovation, great location

2026-11-03 • via Nuitee
C
Cristina • family_with_children • ar
9
2026-11-02 • via Nuitee
V
Víctor • couple • es
9
2026-11-02 • via Nuitee
S
SL • solo_traveller • pe
10
2026-11-02 • via Nuitee