Intelier Palacio San Martin

Hotels
•
Grupo Intur
8.9 (4300 reviews)
Plaza San Martín, 5 , Madrid , ES
+34 917 01 50 00

listing image 1
Show all photos
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean rooms
Cons:
Bathroom odor issue
Rooms too small
Breakfast variety could improve

Categories

Cleanliness
8.3
There were significant concerns regarding bathroom odor, indicating a poor cleanliness perception.
Service
9.5
Many reviews highlight the staff as professional and attentive, suggesting very high service quality.
Location
9.3
Numerous mentions of excellent location, close to tourist attractions and convenient.
Room Quality
8.8
Rooms are described as clean and comfortable, though some mention small size.
Amenities
8.5
Positive remarks about amenities like breakfast, but some noted a lack of a shower by the sauna.
Value for Money
8.7
Overall value perception is good, but some reviews suggest pricing may not reflect room quality.
Food and Beverage
8.9
Breakfast was generally appreciated, though it faced some criticism regarding variety.
Overall Experience
9.2
Overall satisfaction noted with some minor issues, aligning with the target rating.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 23:03

Property Description

Luxurious Accommodation
Experience classic elegance in our air-conditioned rooms at Intur Palacio San Martín, each equipped with modern amenities and free Wi-Fi.

Exquisite Dining Options
Indulge in creative international cuisine at our restaurant, or enjoy a snack and drink at the stylish bar on-site.

Impressive Facilities
Relish in the grand marble lobby, stay active at the gym, and stay connected at the internet corner. Plus, don't miss the convenience of the original lift.

Immerse yourself in luxury steps away from Madrid's iconic landmarks. Book your stay at Palacio San Martín now for an unforgettable experience.

Important information:

When booking more than 9 rooms, different policies and additional supplements may apply.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAD

Location

Property Accessibility

Total Disability Score: 15.71
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type: Electric
  • Entrance Door Width: 180
  • Entrance Leveled: Yes
  • Distance From The Elevator To The Accessible Room: 15
  • Room Max Guests Number: 2
  • Pet Friendly: Yes_impaired
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

8.9
Based on 4300 reviews
Cleanliness: 8.3
Service: 9.5
Location: 9.3
Room Quality: 8.8
Amenities: 8.5
Value for Money: 8.7
Food and Beverage: 8.9
Overall Experience: 9.2
R
Reem • couple • kw
10
Pros:

Amazing

Cons:

Cleanness, location and the stuff

2026-09-12 • via Nuitee
C
Catalina • solo_traveller • es
9
2026-09-12 • via Nuitee
M
manu5 • solo_traveller • it
10
2026-09-12 • via Nuitee
M
Margot • solo_traveller • ca
10
2026-09-10 • via Nuitee
S
Susan Nanette • solo_traveller • us
10
A lovely room, a perfect location and the best staff in Madrid!
Pros:

I always like to stay in the same room, it makes being away from home more enjoyable and the staff is always accommodating. If I leave my luggage before check-in is allowed, they make sure to move it to the room as soon as it is ready.

Cons:

Really nothing.

2026-09-10 • via Nuitee
S
Sheenagh • couple • ie
9
2026-09-09 • via Nuitee
J
Juan Jose • couple • co
8
Buen hotel!
Pros:

Es tranquilo y muy bien ubicado

Cons:

El tamaño de la ducha es algo apretado

2026-09-09 • via Nuitee
N
Nestor • couple • ar
10
Hotel señorial. Excelente ubicación. Personal 10 puntos. Volveremos
Pros:

Ubicación excelente y personal muy atento. Sin costo pudimos dejar el equipaje por cuatro días.

Cons:

Nada me disgustó.

2026-09-08 • via Nuitee
Q
QU • couple • es
1
监狱都比你们有服务😆
Cons:

早上八点给我把房门打开了，给我一整个看光！？ 绝活了哥们！客房清扫员工跟我说错不在她，因为她的登记表上没有我们？！笑死！ 我去前台说明情况，前台说因为我们是过了12点入住的所以表上没有我们，错误也不在前台…. 然后问我今天退房吗？我说是的！（我不可能再体验一遍你们的“叫醒服务”） 房间清扫员工和前台负责人都说自己没有错，所以错在我？我不该订你家的酒店吧～ 🫪 👍 不想和你们纠缠了…心累…没有正式道歉，只有…错误不在我…

2026-09-08 • via Nuitee
W
Wilson • couple • au
6
2026-09-07 • via Nuitee
J
Jan • couple • be
9
Pros:

Super ontbijt, alles wat je kan wensen. Leuk dat je kan persoonlijk kan kiezen welk eitje met toebehoren (tomaat, ham, kaas, …) je wenst. Heel goed gelegen in het oude centrum. Vriendelijk, behulpzaam personeel en heel proper. Mooie ruime kamer.

2026-09-07 • via Nuitee
V
Valerie • couple • my
9
A very good plane to stay in Madrid near lots of metro and eating places
Pros:

Location , size of room , staff . Wonderful breakfast .

Cons:

Interior of room design and material

2026-09-07 • via Nuitee
A
André • solo_traveller • ch
8
sehr empfehlenswert
Pros:

Frühstück

Cons:

etwas zu ringhörig

2026-09-06 • via Nuitee
M
Mehmet • couple • tr
8
2026-09-06 • via Nuitee
J
Jules • solo_traveller • fr
10
2026-09-06 • via Nuitee
P
Pravina • extended_group • gb
9
Thoroughly enjoyed our stay and would stay at this hotel again.
Pros:

Location was excellent, friendly staff and excellent service.
I would definitely stay here again

2026-09-06 • via Nuitee
B
Brian • extended_group • au
10
Loved Madrid
Pros:

Clean good ac great shower friendly obliging staff in a wonderful position

Cons:

Nothing

2026-09-05 • via Nuitee
D
Dayane • couple • br
10
2026-09-05 • via Nuitee
M
Maximillian • solo_traveller • za
7
2026-09-05 • via Nuitee
C
Claudiu Nicolae • family_with_children • ro
9
2026-09-04 • via Nuitee