Intelier Palacio San Martin

Hotels
•
Grupo Intur
8.9 (4178 reviews)
Plaza San Martín, 5 , Madrid , es
+34917015000

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean rooms
Cons:
Bathroom odor issue
Rooms too small
Breakfast variety could improve

Categories

Cleanliness
8.3
There were significant concerns regarding bathroom odor, indicating a poor cleanliness perception.
Service
9.5
Many reviews highlight the staff as professional and attentive, suggesting very high service quality.
Location
9.3
Numerous mentions of excellent location, close to tourist attractions and convenient.
Room Quality
8.8
Rooms are described as clean and comfortable, though some mention small size.
Amenities
8.5
Positive remarks about amenities like breakfast, but some noted a lack of a shower by the sauna.
Value for Money
8.7
Overall value perception is good, but some reviews suggest pricing may not reflect room quality.
Food and Beverage
8.9
Breakfast was generally appreciated, though it faced some criticism regarding variety.
Overall Experience
9.2
Overall satisfaction noted with some minor issues, aligning with the target rating.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 23:03

Property Description

Luxurious Accommodation
Experience classic elegance in our air-conditioned rooms at Intur Palacio San Martín, each equipped with modern amenities and free Wi-Fi.

Exquisite Dining Options
Indulge in creative international cuisine at our restaurant, or enjoy a snack and drink at the stylish bar on-site.

Impressive Facilities
Relish in the grand marble lobby, stay active at the gym, and stay connected at the internet corner. Plus, don't miss the convenience of the original lift.

Immerse yourself in luxury steps away from Madrid's iconic landmarks. Book your stay at Palacio San Martín now for an unforgettable experience.

Important information:

When booking more than 9 rooms, different policies and additional supplements may apply.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAD

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

Location

Property Accessibility

Total Disability Score: 15.71
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type: Electric
  • Entrance Door Width: 180
  • Entrance Leveled: Yes
  • Distance From The Elevator To The Accessible Room: 15
  • Room Max Guests Number: 2
  • Pet Friendly: Yes_impaired
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

8.9
Based on 4178 reviews
Cleanliness: 8.3
Service: 9.5
Location: 9.3
Room Quality: 8.8
Amenities: 8.5
Value for Money: 8.7
Food and Beverage: 8.9
Overall Experience: 9.2
A
Ana Luísa • solo_traveller • pt
10
2026-07-04 • via Nuitee
M
Maree • couple • au
9
Great Central Hotel
Pros:

Great central hotel, very clean .

2026-07-03 • via Nuitee
L
LUIZ • family_with_children • br
9
2026-07-03 • via Nuitee
G
Gail • couple • us
8
Centrally located and quiet.
2026-07-03 • via Nuitee
J
judith • couple • es
9
Pros:

La situació i el personal

2026-07-01 • via Nuitee
M
María Isabel • solo_traveller • gt
10
2026-07-01 • via Nuitee
J
Jorge • solo_traveller • es
8
2026-06-30 • via Nuitee
A
Alessia • solo_traveller • it
10
L hotel si trova in una posizione strategica per visitare la città ! la consiglierei
Pros:

Struttura molto elegante pulita e curata

Cons:

Niente

2026-06-30 • via Nuitee
A
Antonino • solo_traveller • it
10
Pros:

Posizione ottima vicinissimo a tutto staff perfetto gentile ed efficiente

2026-06-30 • via Nuitee
D
Donna • couple • us
8
Great location. Clean facility. Has restaurant and bar on site.
Pros:

Location. Close to shopping, restaurants, church, university area.

Cons:

Had a maintenance issue in room. Relocated to another room which was smaller than first room on lower floor.

2026-06-29 • via Nuitee
M
Matthew • couple • us
10
Great location.
Pros:

Great location. They have an old and operable glass elevator that works! Comfy bed. Friendly check in staff. Recommend to friends.

Cons:

We had an economy room and it was tight. No view.

2026-06-29 • via Nuitee
D
Domingo Jose • couple • ar
9
Cons:

No dispone de puertos de carga de celulares

2026-06-28 • via Nuitee
V
Vanja • family_with_children • hr
7
Nice hotel for a few nights, at the good location but definitely not “home away from home “. Biggest problem is communic
Pros:

Location, size of the room and the bathroom.

Cons:

Lack of feeling welcomed, language barrier, very little communication on arrival.

2026-06-27 • via Nuitee
V
VIRGINIA • solo_traveller • es
9
2026-06-27 • via Nuitee
E
Elvira • couple • es
7
2026-06-27 • via Nuitee
G
Garcia • extended_group • us
10
Perfection
Pros:

I will encourage people to stay here with no reservation

Cons:

Absolutely nothing. It was a real standout.

2026-06-26 • via Nuitee
J
Jean • couple • in
9
Very satisfying. Would stay here again
Pros:

Decor and location

Cons:

Need more variety in the restaurant menu

2026-06-26 • via Nuitee
M
Mariana • couple • mx
10
2026-06-25 • via Nuitee
P
Paula • couple • ar
10
Pros:

La habitacion era muy comoda, la ubicacion excelente

2026-06-25 • via Nuitee
J
JHM • couple • be
8
Pros:

Centrale ligging. Verzorgd en Goed ontbijt met veel keuze. Goede service en net.

2026-06-25 • via Nuitee