The Whitehall Houston

Hotels
9 (1628 reviews)
1700 Smith Street , Houston , us

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Children allowed
Pets allowed

Facilities

Free beach shuttle
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Great customer service
Good food options
Cons:
Cleanliness issues
High additional fees

Categories

Cleanliness
7.5
Several reviews mention mold, dirt, and damage in the room.
Service
10
Positive feedback for staff, especially Sheryl and John.
Location
9.5
Location was generally appreciated, though there are concerns about safety.
Room Quality
8
Mixed sentiments; initial room had several issues with cleanliness and maintenance.
Amenities
9
Some amenities present, but significant issues noted with room facilities.
Value for Money
8.5
Surprise fees contributed to a negative take on value.
Food and Beverage
10
Multiple mentions of great food enhance this score.
Overall Experience
9.5
General satisfaction reported but marred by issues leading to a strong warning.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 19:35

Property Description

Luxurious Amenities and Dining Options

Indulge in a stay at The Whitehall Houston, boasting 3 exquisite restaurants, a round-the-clock fitness center, and a stunning rooftop pool with a sun deck for ultimate relaxation.

Convenient Location and Nearby Attractions

Nestled in downtown Houston, our hotel is just a stone's throw away from the Toyota Center and a short drive to popular spots like NRG Stadium, Minute Maid Park, and the Houston Museum District.

Unmatched Comfort and Services

Experience top-notch hospitality with free high-speed WiFi, in-room coffee makers, and a dedicated work desk. With meeting facilities for 500 guests and valet parking, every aspect of your stay is meticulously catered to.

Book now for an unforgettable Houston experience at The Whitehall!

Important information:

Please note that a pre-fixed menu is offered for rates with breakfast included.

When travelling with pets, please note that an extra charge of USD 50 per stay applies. Up to 1 Dogs allowed with maximum weight of 50 lbsGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: IAH

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 10 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 40 per day.

Location

Guest Reviews

9
Based on 1628 reviews
Cleanliness: 7.5
Service: 10
Location: 9.5
Room Quality: 8
Amenities: 9
Value for Money: 8.5
Food and Beverage: 10
Overall Experience: 9.5
J
Jasmine • couple • us
10
2026-05-22 • via Nuitee
L
Laetitia • solo_traveller • fr
3
Cons:

accueil déplorable. et on m'a donné une chambre standard alors que j'avais une réservation pour une chambre executive.
Chambre très bruyante côté autoroute

2026-05-21 • via Nuitee
M
Moya • extended_group • fr
8
Good for location … I would recommend for a short stay !
Pros:

The location is amazing 🤩 The staff especially at the valet was very nice .

Cons:

The door of our room had marks , the chair inside was rundown, phone was not working to be able to reach reception . I understand It’s just aesthetics but it all plays into the value for money .

2026-05-20 • via Nuitee
T
Trevor • couple • us
10
2026-05-18 • via Nuitee
F
Flyer04482059356 • Friends getaway
10
Wonderful experience !
Pros:

Awesome experience once again ! Great service with every single person we came in contact with ! Josh and Nellie and especially Moe were the best !! Thank you for great visit !!

2026-05-16 • via Tripadvisor
S
Svetlana • family_with_children • us
10
2026-05-16 • via Nuitee
A
Adetomi • family_with_children • us
8
2026-05-16 • via Nuitee
A
Adetomi • couple • us
9
2026-05-16 • via Nuitee
U
U999ELjayt • Couples
10
The Whitehall Houston TX Bar
Pros:

Adam our bartender was extremely personable and professional over our stay in Houston. We enjoyed his professionalism and attention to detail. 5 star service all the way.

Cheers

2026-05-15 • via Tripadvisor
C
CandiceH686 • Friends getaway • Kingman, Arizona
10
Great hotel
Pros:

Very nice hotel. The staff were very friendly and accommodating. Great location downtown. One particular staff member James Barrera, bartender was outstanding! Very friendly and remembered our names each visit. Would highly recommend!

2026-05-15 • via Tripadvisor
E
E5702BDelizabethd • Solo travel
10
Beautiful
Pros:

Nadie and angie were the sweetest! Amazing service and great conversation!

2026-05-15 • via Tripadvisor
R
randolb2015 • Business • Belgrade
10
Awesome
Pros:

Amazing attention by Nelli and Shirley

2026-05-15 • via Tripadvisor
S
stevenbY5173GE • Family
10
Love the Part and Parcel
Pros:

Had a great time with Adam and Jose in the outdoor bar. A must stop on your trip to Houston

2026-05-14 • via Tripadvisor
T
Tour13225106324 • Solo travel
8
Excellent
Pros:

Great place and great service , bar staff were spot on

2026-05-13 • via Tripadvisor
O
opine2026 • Solo travel
10
Whitehall Stay was AMAZING!!
Pros:

Just had a fantastic experience at the Whitehall Hotel Houston went down to the bar on the patio and was served. Amazing drinks had great conversation with the bartender Adam will definitely be back visiting fromAtlanta.

2026-05-13 • via Tripadvisor
W
wesleybJ5073HO • Business
10
Adam is the best bartender
Pros:

Adam and crew took great care of us. Best beer garden in downtown

2026-05-13 • via Tripadvisor
J
joshwA8339RG • Business
10
Best bar to start your night at
Pros:

I love this place. It’s a great bar for a drink after work. The bartenders are the best!

2026-05-13 • via Tripadvisor
K
kevint323 • Business
10
Happy hour at P&P
Pros:

The atmosphere was very laid back, the bartenders were top notch, and the happy hour was really reasonable.

2026-05-13 • via Tripadvisor
8
863jeniferp • Friends getaway
10
Whoop whoop Happy Hour
Pros:

Excellent lemon drop martini!

2026-05-13 • via Tripadvisor
T
Trail45050322737 • Business • Williston, North Dakota
10
Great place to stay , great location , friendly staff!!!
Pros:

Josh the front desk was excellent!

2026-05-13 • via Tripadvisor