The Whitehall Houston

Hotels
9 (1751 reviews)
1700 Smith Street , Houston , US
+1 855-318-8945

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great customer service
Good food options
Cons:
Cleanliness issues
High additional fees

Categories

Cleanliness
7.5
Several reviews mention mold, dirt, and damage in the room.
Service
10
Positive feedback for staff, especially Sheryl and John.
Location
9.5
Location was generally appreciated, though there are concerns about safety.
Room Quality
8
Mixed sentiments; initial room had several issues with cleanliness and maintenance.
Amenities
9
Some amenities present, but significant issues noted with room facilities.
Value for Money
8.5
Surprise fees contributed to a negative take on value.
Food and Beverage
10
Multiple mentions of great food enhance this score.
Overall Experience
9.5
General satisfaction reported but marred by issues leading to a strong warning.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 19:35

Property Description

Luxurious Amenities and Dining Options

Indulge in a stay at The Whitehall Houston, boasting 3 exquisite restaurants, a round-the-clock fitness center, and a stunning rooftop pool with a sun deck for ultimate relaxation.

Convenient Location and Nearby Attractions

Nestled in downtown Houston, our hotel is just a stone's throw away from the Toyota Center and a short drive to popular spots like NRG Stadium, Minute Maid Park, and the Houston Museum District.

Unmatched Comfort and Services

Experience top-notch hospitality with free high-speed WiFi, in-room coffee makers, and a dedicated work desk. With meeting facilities for 500 guests and valet parking, every aspect of your stay is meticulously catered to.

Book now for an unforgettable Houston experience at The Whitehall!

Important information:

Please note that a pre-fixed menu is offered for rates with breakfast included.

When travelling with pets, please note that an extra charge of USD 50 per stay applies. Up to 1 Dogs allowed with maximum weight of 50 lbsGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: IAH

Location

Guest Reviews

9
Based on 1751 reviews
Cleanliness: 7.5
Service: 10
Location: 9.5
Room Quality: 8
Amenities: 9
Value for Money: 8.5
Food and Beverage: 10
Overall Experience: 9.5
S
Sonia • couple • ca
9
2026-10-31 • via Nuitee
J
Jean pierre • couple • nl
8
2026-10-30 • via Nuitee
민 • solo_traveller • us
10
Pros:

helpful staffs.

Cons:

Nothing

2026-10-29 • via Nuitee
K
Kimberly • couple • us
10
2026-10-29 • via Nuitee
G
Gaby Giancarli • couple • mx
9
Excelente
Pros:

La ubicacion es inmejorable si vas a Toyota Center o al estadio DAIKIN, todo esta muy cerca en el down town, la gente super amable todos super lindos, lo unico que mejoraria es una pequeña remodelacion al baño, un poco mas lindo y moderno, porque si se ve viejito y feo los muebles y en el baño eso es delicado.

Cons:

el baño

2026-10-27 • via Nuitee
K
Kianna • extended_group • us
10
2026-10-26 • via Nuitee
S
Syed • family_with_children • sa
5
Pros:

Downtown

Cons:

Cockroaches in the room

2026-10-24 • via Nuitee
C
Chapman • solo_traveller • au
10
2026-10-20 • via Nuitee
S
Sonya • couple • us
10
2026-10-20 • via Nuitee
I
Ismail • extended_group • ma
7
2026-10-20 • via Nuitee
M
Martinez • family_with_children • us
10
Pros:

Location and lounge areas

Cons:

The beds were old and had a valley

2026-10-18 • via Nuitee
K
Keaton • couple • us
6
2026-10-17 • via Nuitee
A
Alireza • family_with_children • us
1
It was disaster
Pros:

Only lobby was nice

Cons:

No a clean room and beds was smelly

2026-10-16 • via Nuitee
N
Noel • family_with_children • nz
8
Good hotel
Pros:

Location is good as we came in on the bus and access to public transport. Food and service was excellent in the restaurant

Cons:

Asked a number of times for more coffee and it never came to the room

2026-10-16 • via Nuitee
B
Bhupendra • solo_traveller • us
6
Pros:

N-/a

Cons:

Room was so tiny for the price
No microwave or fridge .

2026-10-16 • via Nuitee
M
Markus • family_with_children • de
7
2026-10-14 • via Nuitee
Y
Yevgeny • extended_group • il
1
do not recommend
Cons:

I have asked for an invoice 3 times' received only partial one and no reply from the hotel since then

2026-10-14 • via Nuitee
J
Jorg • family_with_children • no
5
Nothing special
Pros:

Convenient location for my purposes

Cons:

Mixed bag with front desk staff. Weird deal with breakfast vouchers, and staff at breakfast place

2026-10-13 • via Nuitee
V
Virpi • solo_traveller • se
10
2026-09-19 • via Nuitee
J
JARED • family_with_children • us
7
2026-09-19 • via Nuitee