Ascot Hyde Park Hotel

Hotels
5.9 (5822 reviews)
11 Craven Road , London , gb

Children allowed

Facilities

WiFi available
Free WiFi
24-hour front desk
Room service
Heating
Family rooms
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Location
Central access
Comfortable beds
Cons:
Cleanliness issues
Outdated facilities
Unresponsive service

Categories

Cleanliness
4.29
Multiple reviews mentioned issues with cleanliness, including mold, bed bugs, and general dirtiness.
Service
6.76
Reviews indicated mixed feelings about service, with some noting unhelpfulness and a lack of engagement.
Location
8.8
The location received frequent praise for being central and convenient, making it a strong point for the hotel.
Room Quality
4.75
Numerous complaints about the condition of rooms, including mustiness, noise, and lack of modern amenities.
Amenities
6.28
Mentioned issues with broken lifts and limited amenities, but some positive notes on in-room facilities.
Value for Money
5.74
Value perception varies; some guests felt it was overpriced for what was offered.
Food and Beverage
5.29
No specific mentions of food quality, thus considered standard for this hotel tier.
Overall Experience
5.26
General sentiment was average; various positive and negative experiences balance out.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 02:00

Property Description

Central Location in Elegant Paddington
Located a mere 150 meters from Paddington Railway Station, Ascot Hyde Park Hotel offers convenience and comfort in the heart of London. With Hyde Park just 500 meters away, guests can enjoy the tranquility of nature within reach.

Comfortable Rooms with Modern Amenities
Each room at Ascot Hyde Park Hotel features a private bathroom, tea/coffee facilities, satellite TV, and Wi-Fi access. Whether for business or leisure, our well-equipped rooms ensure a pleasant stay for all guests.

Easy Access to London's Top Attractions
With Lancaster Gate Underground Station a 5-minute walk away, exploring London is effortless. From the bustling Oxford Street to the trendy Notting Hill, the city's highlights are within easy reach.

Book your stay at Ascot Hyde Park Hotel for a memorable London experience.

Important information:

Baggage storage after check-out is available for GBP 5 per bag.

Early check in and late check out are available at an extra fee of GBP 25 per hour.

To our valued guests, unfortunately our elevator currently is out of service.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

5.9
Based on 5822 reviews
Cleanliness: 4.29
Service: 6.76
Location: 8.8
Room Quality: 4.75
Amenities: 6.28
Value for Money: 5.74
Food and Beverage: 5.29
Overall Experience: 5.26
A
Alison solo_traveller ca
7
Pros:

The location, and the staff we're very friendly and accommodating.

Cons:

Elevator not working no AC in the rooms. But, the price was in line for what we got.

2026-06-21 via Nuitee
T
Thulfeqar couple iq
1
لا انصح به
Pros:

لا شي جيد

Cons:

الصورة تختلف عن الواقع
التعامل سئ ولا يحتوى على مصعد وهو اكثر من 5طوابق

2026-06-21 via Nuitee
M
marieke couple nz
7
Very helpful staff. Clean and comfortable room for a short stay.
Pros:

Great location. A short walk to Paddington station. Great area.
Quiet room, good shower, comfortable bed.

Cons:

There is nothing wrong with the property. It is old and is undergoing maintenance.

2026-06-20 via Nuitee
I
Irina Elena solo_traveller it
9
Pros:

La posizione

2026-06-20 via Nuitee
K
Karl solo_traveller gb
4
2026-06-20 via Nuitee
A
Angela couple gb
1
Absolutely appalling. Couldn’t be worse.
Pros:

Good location. That’s it.

Cons:

The shower screen shattered when my daughter shut the door. Glass all over her. Legs cut to ribbons. Glass and blood all over the floor. The man on the desk wouldn’t call an ambulance, said she it wasn’t his job to do so. He was hostile to my daughter and her girlfriend. Wouldn’t help in any way.
She spent all night in A and E as had to have x ray to check no embedded glass so they missed out on the London sights. Was (and still is) limping and in pain and didn’t want to stay at this hotel as felt very nervous about the way the staff had treated her and her girlfriend. They decided they would feel safer moving to another hotel despite not being able to get the money back. I gladly paid for them to get a safe hotel.
Reported this incident to Booking.com and they spoke to the hotel who were unconcerned.
If I could give less than 1 star I would.

2026-06-19 via Nuitee
K
Khan couple pk
5
2026-06-19 via Nuitee
A
Amairani Yusselin couple mx
8
Buen lugar para un día.
Pros:

La ubicación es lo mejor del hotel, a unos metros de la estación Paddington, que va hacia el aeropuerto Heathrow y viceversa.

Cons:

No funciona el elevador, es pesado llevar maletas. El lavabo del baño de la habitación estaba algo obstruido y se estancaba el agua.

2026-06-19 via Nuitee
M
Mette-Emilia couple fi
9
Mukava kokemus!
Pros:

Palvelu

Cons:

Siisteys

2026-06-19 via Nuitee
T
Tracy family_with_children gb
7
For a cheaper, overnight stay and to be central, was ideal.
Pros:

This hotel was well situated being about 5 mins walk from Paddington station. It is a little dated, however, the rooms were clean, bedding was clean, shower was powerful. There were even complimentary toiletries which I didn't expect in the price. Fan in the room worked well, it was very hot when we stayed. Would stay again for one or two nights, but probably not if it were a longer stay. Didn't eat here, so can't comment on food. There were lots of eating places nearby and 10 mins on the tube into the West End.

Cons:

The lift wasn't working and looking at the pinned on paper sign that looked like it had need there ages, I would guess the lift hasn't worked for a long time. We were on the 3rd floor, but because of the lay out, that mean 6 sets of stairs! My son and I are able so we managed, but we only had backpacks not suitcases, that would have been another issue.

2026-06-19 via Nuitee
V
Veselinov solo_traveller gb
2
Pros:

Location

Cons:

The room was so hot and it was not comfortable to sleep.

2026-06-18 via Nuitee
J
Jake solo_traveller gb
7
2026-06-18 via Nuitee
M
Mariana couple ch
7
Good
Pros:

Staff was super friendly and helpful.
The location is amazing with everything close

Cons:

No elevator and the bed is slightly small for 2 people

2026-06-18 via Nuitee
L
Lou solo_traveller gb
5
2026-06-18 via Nuitee
A
Andreas solo_traveller at
6
Pros:

Had a nice room with. Staff was very helpful. Carried my suitcase to my room as lift was not working at the time. Nice bathroom.

Cons:

Room was ok, carpet was old and a bit dirty.

2026-06-18 via Nuitee
A
Annette couple gb
2
There was no blind in the bathroom. The shower was right at the window. No hooks for hanging towels on. The hotel was gr
Pros:

The location

2026-06-18 via Nuitee
R
Richard couple gb
6
2026-06-18 via Nuitee
C
Charlotte solo_traveller dk
1
Advsrsel
Pros:

Beliggenhed

Cons:

Alt andet. Møg beskidt, elevator virkede ikke og har ikke gjodt det længe. Virkelig dårlig seng og gulvet gyngede. Mikro bad/toilet. Alt i alt lad vær at booke her.. vi flyttede efter en nat uden at få penge tilbage, skulle bare ikke være her mere.

2026-06-18 via Nuitee
D
David couple gb
8
2026-06-18 via Nuitee
S
Sabrina couple fr
6
Je ne recommande pas cet hôtel aux pris payé
Pros:

L emplacement

Cons:

Chambre trop petite pas très propre. Et pas d ascenseur il faut monter puis redescendre dans un autre bâtiment avec les valises pas de chaînes tv française

2026-06-17 via Nuitee