Mercure Nantes Centre Gare

Hotels
•
Mercure
8.2 (2504 reviews)
50/51 Quai Malakoff , Nantes , FR
+33 2 40 35 30 30

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Business center
Heating
See all facilities

Review Highlights

Pros:
Excellent location next to train station
Spacious and comfortable rooms (for many)
Clean rooms and good bedding
Good breakfast offering and variety
Quiet and well soundproofed
Cons:
Inconsistent service / distracted staff
Some rooms are small or basic
Amenities issues (missing iron, phone not working, tight parking)
Occasional maintenance problems (leaking shower head, missing soap)
Perceived expensive for what some guests received

Categories

Cleanliness
8.4
Generally praised as clean and comfortable rooms; isolated reports of missing soap and a leaking shower head that reduced perceived cleanliness in a few stays.
Service
7.8
Mixed: several mentions of friendly and professional staff, but multiple reports of distracted or overburdened staff, inattentive breakfast service and unclear procedures (shuttle/taxes/iron refund issues).
Location
9.2
Consistently very positive — right next to the train station, central and convenient for buses; many reviewers cited proximity as a key benefit.
Room Quality
7.8
Mixed: many reviews note spacious, comfortable privilege rooms and good bedding; several guests reported small or basic rooms and issues like cold bathrooms or dim lighting.
Amenities
7.4
Some shortcomings noted: tight parking, missing iron, non-working room phone, no bin in room for one review, and occasional shower hardware problems.
Value for Money
7.6
Mixed to slightly negative: several guests felt the hotel was expensive for some in-room provisions; others considered it fair for a 4-star in this location.
Food and Beverage
8.3
Breakfast generally well regarded with good choice and quality, though isolated comments about half-empty buffet, less-than-ideal fruit/cheese and unclear coffee service procedures.
Overall Experience
9.1
Overall positive stay for many guests thanks to location, comfort and professional moments from staff, though some mixed experiences due to service lapses and a few room/amenity issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:13

Property Description

Central Location with Canal View
Situated in the heart of Nantes, Mercure Nantes Centre Gare offers direct access to the train station and scenic views of the city's canal. The modern, air-conditioned rooms provide a comfortable stay with free WiFi.

Family-Friendly Accommodation and Dining
Ideal for couples and families, the hotel features triple and family rooms. Indulge in delicious French cuisine at La Brasserie restaurant, with seasonal dishes served on the terrace. Kids under 12 enjoy a complimentary breakfast. Unwind at the bar or lounge with a variety of snacks and drinks.

Convenient Amenities and Nearby Attractions
Explore the nearby Pole Euronantes district, just a short walk from the convention center and the Castle of the Dukes of Brittany. Take advantage of private parking and airport shuttle services for a hassle-free stay.

Ready to experience a memorable stay at Mercure Nantes Centre Gare? Book now for an unforgettable getaway.

Important information:

The airport shuttle departure is located in front of the hotel.

Please note that children under 12 years old can enjoy breakfast for free.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: NTE

Location

Guest Reviews

8.2
Based on 2504 reviews
Cleanliness: 8.4
Service: 7.8
Location: 9.2
Room Quality: 7.8
Amenities: 7.4
Value for Money: 7.6
Food and Beverage: 8.3
Overall Experience: 9.1
J
Julie • couple • gb
10
2026-10-31 • via Nuitee
C
charlotte • family_with_children • fr
8
Bien mais peu mieux faire
Pros:

L'endroit le design de l'hôtel. Le personnel agréable mais débordé

Cons:

La chambre beaucoup trop petite pour 2.
Le petit déjeuner pas mal mais peu mieux faire à ce prix (fromage blanc pas top, fruit pas mûres, buffet à demi vide à 9h30)
Eau détox à fuir

2026-10-30 • via Nuitee
K
Kashif • solo_traveller • gb
8
Comfortable, clean, spacious room, good pressure in shower, and comprehensive breakfast.
Pros:

Room spacious and clean, showers good. Late check in and was easy. Hotel entrance on the opposite side to main part of town/station but easy enough to find in the end. Breakfast was nice, lots of choice, staff friendly but weren’t so clear on how to get the shuttle to airport as had changed recently but follow the signs instead and was very easy (just inside of taxi station and left at bus depot - but tickets just outside of hotel or on the bus itself).

Cons:

Staff weren’t so attentive at breakfast and hard to know how to get coffee, was serve yourself but that wasn’t clear.

2026-10-30 • via Nuitee
J
Juris • family_with_children • gb
9
2026-10-29 • via Nuitee
A
ajlramos • couple • pt
10
2026-10-28 • via Nuitee
Q
Quelouber • family_with_children • fr
10
Pros:

Le calme et l'insonorisation, tout en étant à proximité de la gare. Le rapport qualité-prix pour un 4 étoiles.

Cons:

Il manque une poubelle dans la chambre.

2026-10-28 • via Nuitee
A
ajlramos • couple • pt
10
Pros:

Localização muito central, mesmo junto à estação ferroviária (mas com os quartos completamente isolados do ruído)

Cons:

O parqueamento é muito apertado, embora funcione.

2026-10-28 • via Nuitee
A
Astrid • solo_traveller • fr
5
Séjour mitigé
Pros:

La proximité de la gare

Cons:

Le téléphone ne fonctionnait pas pour le room service, il n’y avait plus de savon dans la douche et l’entrée commandée n’était vraiment pas à la hauteur

2026-10-27 • via Nuitee
M
Matthew • solo_traveller • us
8
Cons:

Menu at the restaurant was subpar. Room was too small.

2026-10-27 • via Nuitee
J
Jean-Marc • solo_traveller • fr
7
Super emplacement mais personnel et rapport qualité prix à améliorer
Pros:

L’emplacement

Cons:

Le personnel pas à la hauteur, le petit déjeuner un peu cher

2026-10-26 • via Nuitee
V
Vezin • couple • fr
10
2026-10-25 • via Nuitee
S
Stéphane. • family_with_children • fr
9
Pros:

Le confort, la surface de la chambre, la salle de bain

2026-10-22 • via Nuitee
L
Lawrence • solo_traveller • mt
9
Pros:

Good rooms near city centre

2026-10-21 • via Nuitee
I
Isabelle • solo_traveller • fr
8
2026-10-21 • via Nuitee
A
Amanda • family_with_children • gb
7
Pros:

It was next to the railway station and convenient for buses etc

Cons:

The room was small and quite basic

2026-10-21 • via Nuitee
I
Isabelle • solo_traveller • fr
8
Idéal pour un séjour professionnel
Pros:

L’accueil très professionnel et le fait que ce soit proche de la gare

Cons:

Salle de bain froide et éclairage assez sombre

2026-10-21 • via Nuitee
T
Takaki • couple • jp
7
2026-10-20 • via Nuitee
L
Laurent • couple • fr
9
2026-10-17 • via Nuitee
J
Jean-Pierre • couple • ca
10
Parfait!
Pros:

Tres bon hotel avec personnel serviable et professionnel.
Petit déjeuner peut difficilement etre meilleur.
Bien situé pres de la gare et terminus d'autobus.

2026-10-15 • via Nuitee
R
Roy • couple • gb
7
My stay at Mercure Hotel was not bad.
Pros:

I did like the Hotel location.

Cons:

The staffs was a bit distracted, and the room didn’t had the Iron. And I have to pay £100 on top of my normal payment and get the money back soon as we evacuate the room. Unfortunately up to now I have not got my money back. This is annoying because that was not on my budget and when I was booking it wasn’t mentioned.

2026-10-15 • via Nuitee