Suburban Studios Orlando - Ocoee-Winter Garden

Management

Upon entering the hotel there was an odd odor. We inquired if there was a mold issue as my daughter is extremely sensitive,and we were told by the evening front desk staff to " go look in the room because even if you don't stay you will be charged and need to take it up with Booking.com.". Sure enough there was mold! Mold on the lampshades, mold on the electrical outlets, mold on the wall. We My daughter was forced to use her emergency inhaler before we even exited the hotel. We took pictures and informed the front desk that we needed to speak with management as this was unsafe and in no way should we be forced to pay for a room that is unsafe and uninhabitable. We shared the photos.We were told we would need to email and call or come back in the morning and then also take it up with a Booking.com. We did both. I am still waiting for confirmation via my credit card statement that the charges were reversed.

The room was very smelly. They told us that it was because of some cleaning that they did also, the walls were paperthin. You could hear the people you could hear the TV. I had a file a complaint about the people arguing.

They have German cockroaches.

Stayed here for 2 nights, they have a $50 incidental charge (normal). We did what normal people would do when they stay at a hotel. We slept, we showered, we were rarely there. I showered twice there Friday evening, Saturday morning used same towel, I showered somewhere else Saturday evening my husband showered there 3 times using the same towel to dry, we didn't use any of the washcloths while showering because we use our own things from home. We did, however, use towels, normal usage drying off after a shower, no extreme dirt because we use net cloths to clean and we scrub to not to have residual dirt. But I did use one washcloth to wipe something off me makeup or something but it wasn't a full face of makeup, something small. After checkout we left and I checked my bank account. I had a extra $25 charge on my account, I called the hotel to see why, they tell me that the towels and washcloths were dirty, and it's $50 (my incidental charge) per towel, because they can't clean them and $25 per washcloth, because of the one washcloth was dirty. So in total $75 for a towel and washcloth. It is a scam, and I will be disputing the charge. If it was extreme I wouldn't be bothered, but it was normal use. And I asked her are we not supposed to shower or use the supplied towels and wash cloths out of fear of being overcharged. She stated they were dirty to the point of they wouldn't be able to get them clean, which is not true but this was ten minutes after we left the hotel so they didn't even try to clean them. I then told her when we got there one of the towels had hair already on it, but it wasn't something to fuss about we just used another one and put that one to the side. Watch out for this hotel... I did have a list of things that they would charge for if they were missing from the room when we checked out but I did not know it went to this extreme.

staff un friendly rooms are old , tv old , not like pictures on web

Every thing was perfect

The floor was a bit sticky and the whole place smelled like somebody had smoked in there before.

Also the receptionist was not very helpful at 11 pm, she was speaking over the phone and took a long time to get me checked in.

Everything